The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Fooled me again!
I ordered a blouse at the beginning of May 2025, when I didn't receive it by the beginning of July, they told me it was just coming out of backorder and they would ship it. I got it the other day and it wasn't what I ordered. When I checked the website, they don't have the original blouse anymore. They did this another time to me but I gave them one more try and they duped me again. Then they expect me to pay for a return. I notified Paypal and they're looking into it.
27 de julho de 2025
Avaliação não solicitada
Resposta da Ursime
Hi JoAnn,
We fully understand your dissatisfaction.
Please rest assured that if the product does not meet your expectations, we will provide a satisfactory solution. To speed up the process, we will follow up on your case. Please pay attention to the emails from us.
Thank you for giving us the chance to correct our mistakes.
Ursime Team
complaint@ursime.com
It’s A No From Me
Shein’s quality, with an Australian-made price level, and sizing all wrong.
15 de julho de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Liz T,
Please accept our sincere apologies for the inconvenience caused.
To assist you, we offer returns/exchanges within 30 days. Kindly share your order details by complaint@ursime.com , and we’ll ensure a swift resolution.
We value your support and hope to restore your confidence in us.
Ursime Team
complaint@ursime.com
No Full Refund Available. Only 30% refund.
First, I ordered polo shirts with USA flags on them to wear for July 4. The shirts didn't arrive until after the 4th. When I tried one on it was too small. I ordered XXL but I didn't know Ursimer was an Ireland company and didn't use USA size charts. When I requested a refund I was only offered $9 for the $60 order. I suggest you buy from another company.
They still didn't offer instructions for a return and refund.
13 de julho de 2025
Avaliação não solicitada
Resposta da Ursime
Hello James,
We sincerely apologize that the product did not meet your expectations.
Please rest assured that we accept returns and exchanges within 30 days of receipt. If the solution isn’t satisfactory, or have any questions, you can directly contact our team via support@ursime.com or complaint@ursime.com for resolution.
Kindly contact us at complaint@ursime.com with your order information.We value your trust and will make this right.
Thank you for giving us the opportunity to improve your experience.
Ursime Team
complaint@ursime.com
I can’t believe anyone would be happy…
I can’t believe anyone would be happy with the service from this company. My wife ordered a top on 5th June & is still waiting. The excuses from this company are just unacceptable. They accepted our money but the item still hasn’t been even produced let a lone dispatched. They offered a credit on a future purchase but we will never deal with them again. They have had the use of our money for 6 weeks & no idea when it will be received. A disgraceful company.
9 de julho de 2025
Avaliação não solicitada
Resposta da Ursime
Hello Tony,
We fully sorry that the delivery speed did not meet expectations and are actively working on improvements.
Your package encountered an issue during local delivery and could not be successfully dispatched. The updated tracking details have been sent to your order email. We may need your cooperation to retrieve the parcel, and we will closely follow up on the next steps.
If you have any questions, please don’t hesitate to contact us directly.
Ursime Team
complaint@ursime.com
This is actually such a scam
This is actually such a scam. I honestly bought the skirt before I read the reviews and that was on me. I bought a LAYERED skirt and received a skirt with one layer, and pink trim that was not pictured at all. I paid $60 for a skirt I could’ve bought off of Temu and it honestly would’ve been better that what I received from Ursime. Do not buy from this company. Wish I could post a picture because it’s honestly laughable.
8 de julho de 2025
Avaliação não solicitada
Resposta da Ursime
Hello Taylor,
We’re truly sorry for the mismatch between the product and its listing. This has been flagged to our team for immediate review.
Please accept our deepest apologies for the inconvenience. If our current solution isn’t satisfactory, contact us directly at the email address below, our team is ready to assist further.
Ursime Team
complaint@ursime.com
Cant give less than one star but that…
Cant give less than one star but that is what should be allowed. The item was very cheaply made, the material not the same, the color was very wrong, and not like the picture at all. It also took forever to get here. Dont, I repeat DONT buy from them, even if they are giving it away!
6 de julho de 2025
Avaliação não solicitada
Resposta da Ursime
Hi，
Please accept our apologies for the delay in shipment—we are committed to improving our processes.
If the received items differ from the product images (in material/color), please contact us within 30 days of delivery. For faster resolution, kindly email photos to complaint@ursime.com and we’ll address your concern promptly.
Ursime Team
complaint@ursime.com
Wish I had read reviews!!!
Wish I had read reviews!!!! Dress ordered was VERY poor quality and not at all as pictured. Ugly, ugly, ugly. Cheap cheap cheap material.
30 de junho de 2025
Avaliação não solicitada
Resposta da Ursime
Hi Patsy，
We sincerely apologize that the product did not meet your expectations.
Please rest assured that we accept returns and exchanges within 30 days of receipt. If you have any questions, you can directly contact our team or customer service team via support@ursime.com for resolution.
Our team is already following up on your case, please pay attention to the information from complaint@ursime.com.
Ursime Team
complaint@ursime.com
Joke!
Joke!! Still no resolution. Look how many stars they have!!! Go elsewhere my fellow consumers!! Run!!!
30 de junho de 2025
Avaliação não solicitada
Resposta da Ursime
Hi Melissa,
Please accept our sincere apologies for the earlier resolution. We've carefully reconsidered your case and sent a new proposal by email, which we hope will finally resolve this matter to your complete satisfaction.Kindly check your email.
Ursime Team
complaint@ursime.com
Probably adding Fake AI Positive Reviews.
I decided not to buy from this company. When I saw the negative reviews about delivery times, cheap nasty fabric and sizing issues, it sounded all to familiar - think Semmil and Soolinen. I had the worst experience with Semmil so am avoiding a repeat experience. Sadly HK has become just one big scamming place. I suspect the positive reviews are fake and AI generated. Welcome to the brave new world.
21 de junho de 2025
Avaliação não solicitada
Resposta da Ursime
Hi mamichma,
We were truly sorry to learn about your past negative experiences, and we sincerely appreciate you sharing your thoughts with us
We take all customer feedback seriously—whether positive or negative—as it helps us grow and improve. If you would like to know more detail information, please feel free to contact us at any time.
Ursime Team
complaint@ursime.com
Despite the long time for delivery
Despite the long time for delivery, the customer service was great for keeping me updated and communicating with me about status of my order
2 de junho de 2025
Avaliação não solicitada
Resposta da Ursime
Hello David,
Thank you so much for taking the time to share your experience with us—we truly appreciate your kind words about our customer service team!
While we sincerely regret the delay in your order’s delivery, we’re delighted to hear that our team kept you well-informed and supported throughout the process. Providing clear, timely communication is a priority for us, and we’re glad this made a positive difference in your experience.
Ursime Team
complaint@ursime.com
Do not buy anything from here!
Do not buy anything from here!
Complete false advertising. It took my order 2 and a 1/2 months to be delivered and it was the wrong size. Complete rip off.
23 de maio de 2025
Avaliação não solicitada
Resposta da Ursime
Hello Maya,
We were truly disappointed to learn that your recent experience fell short of your expectations, particularly regarding the extended delivery time and the product's suitability for your needs.
Please rest assured that we offer a 30-day return and exchange service. Kindly contact us at complaint@ursime.com with your order information.
We value your trust and will make this right. Thank you for giving us the opportunity to improve your experience.
Ursime Team
complaint@ursime.com
Excellent
Excellent. I had a product problem that was dealt with immediately by the Customer Service team to my complete satisfaction.
29 de maio de 2025
Avaliação não solicitada
Resposta da Ursime
Hi Christine,
We truly appreciate your ongoing support!
Delighted to be of help, and we’re always here if you need anything in the future. Just let us know!
Ursime Team
complaint@ursime.com
Two weeks and order never shipped
Two weeks and order never shipped, scam company imo.
13 de maio de 2025
Avaliação não solicitada
Resposta da Ursime
Hello Scot ,
We sincerely apologize for the delay in the shipment of your order. Upon reviewing your purchase, we’ve confirmed that the item you selected is currently a pre-sale product, which requires additional processing time before dispatch.
If the delay no longer suits your needs, you may request a cancellation before shipment. Our customer service team is ready to assist you promptly and ensure a smooth refund process.
Please don’t hesitate to reach out if you have any further questions—we’re happy to assist.
Ursime Team
complaint@ursime.com
I mever received the purchase 2 elegant…
I mever received the purchase 2 elegant dresses
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Ursime
Hi Jackeline,
We are very sorry to hear that you haven't received your two dresses yet. Could you please provide your order number and purchase email, or contact us at the email address below? This will help us locate your order and resolve the issue.
Your cooperation in this matter will be greatly appreciated, and we will do our best to address your concerns swiftly.
Ursime Team
complaint@ursime.com
Quality Clothing
I have order from Ursime 3 times now. The items have been of the highest quality. Every item I have ordered has looked just like the pictures on the site. I am very pleased with the fit and the time it took to receive my items. Whenever I have an event, I always look to Ursime.
29 de abril de 2025
Avaliação não solicitada
Resposta da Ursime
Hi,
Thank you for your high praise—we’re delighted to hear that you’re satisfied with the product you received! Please rest assured that we are always committed to providing our customers with a satisfying and enjoyable shopping experience.
Ursime Team
complaint@ursime.com
Bad business
I ordered 7 items received 4 but 2 were the same. Poor quality clothing. Could never get in touch with company. The company lied and stated they mailed all my items. Lost money. Had a event to attend so I had to go spend a extra 540.00 for clothing after spending 435.00. The business is received does not deserve 1 star. How can a person help a company that does not allow customers to call.
24 de abril de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Paula,
We are very sorry that you haven't received your other two products yet. We will verify it asap. We are very sorry that based on your order record, we found that you only sent us a letter with the order email address on March 6th. Our customer service team also replied on the same day.
If you sent the letter with another email address, please let us know and we will investigate what situation was discovered.
If you are not satisfied with the quality of the received product, you can contact our team for a return.
For your convenience, we have sent you a letter via email to follow up on this order. Please check your email .
Ursime Team
complaint@ursime.com
Ordered 3 items in February 10th and…
Ordered 3 items in February 10th 2025 and received the order April 18th 2025. The company sent me 2 black sweater instead of one black and one red and also I order a nice looking PU leather top but instead sent me a ruggedly looking green top very disappointed 😞
9 de fevereiro de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Riza,
We were truly disappointed to learn that the product you received did not match your order, and that the delivery took longer than expected.
You're fully covered by our 30-day satisfaction guarantee. Our specialist has been following up on your case. Please check the email complaint@ursime.com from us.
We are also looking forward to your reply.
Ursime Team
complaint@ursime.com
they scam your paypal account!!!!!
they scam your paypal account!!!!!! Thats a crime ! stay away
19 de abril de 2025
Avaliação não solicitada
Resposta da Ursime
Dear Linda ,
We are shocked by your comment and hope to address your concerns effectively as soon as possible. Please rest assured, we are not a scam.
Can you share more specific situations that have caused your dissatisfaction? If you can reply by sending a message to our email address and attaching relevant order information such as order number, purchase date, and any other relevant details, we will be able to more effectively verify and investigate the issue.
Your feedback is important to us, and we are committed to resolving this matter as soon as possible to satisfy you.
Ursime Team
complaint@ursime.com
Il dubbio di un frode è ormai quasi una…
Il dubbio di un frode è ormai quasi una certezza
Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare altre recensioni nelle quali mi rispecchiò. Un carteggio di e-mail in cui inspiegabilmente i ritardi nelle consegne sembrano giustificate da un eccesso di lavoro e di fatto un prodotto che non arriva mai peccato Certo che anche questa è un’esperienza sicuramente da sconsigliare e che comunque mi ha insegnato a verificare prima dell’acquisto molto più attentamente. E’ chiaro che non ci sarà una prossima volta
5 de abril de 2025
Avaliação não solicitada
Resposta da Ursime
Ciao,
Siamo davvero dispiaciuti per la spedizione ritardata del tuo ordine.
Comprendiamo quanto sia importante per voi ricevere i vostri articoli in modo tempestivo. Vi assicuriamo che abbiamo preso provvedimenti immediati per sollecitare ancora una volta il processo di spedizione.
Una volta inviato l'ordine, riceverai una notifica via e-mail con tutti i dettagli di monitoraggio necessari. Apprezziamo il vostro continuo sostegno e speriamo di risolvere la questione per voi il più rapidamente possibile.
Team Ursime
complaint@ursime.com
not recieve order
i have recieve my sweater in order to rate you how my experience went
11 de março de 2025
Avaliação não solicitada
Resposta da Ursime
Hi,
We are sorry to hear that you may not be satisfied with our product.
If that’s the case, please don’t hesitate to reach out to our customer service team via support@ursime.com. Alternatively, you can let us know your concerns, and we will handle it directly for you.
Rest assured that we offer a 30-day after-sales service. We’re here to help and make sure you’re fully satisfied with your experience.
Ursime Team
complaint@ursime.com
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