The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Sono due mesi che ho acquistato.un…
Sono due mesi che ho acquistato.un articolo e non riescono a consegnarmelo.
Nonostante uno scambio quasi giornaliero di mail non ho ottenuto la consegna. Malgrado le tante rassicurazione apprendo nella giornata odierno che l'articolo è stato restituito al mittente.
Non ho parole.
A seguito di trattative ho ottenuto il rimborso intero del prodotto acquistato e mai consegnato.
19 de novembro de 2024
Avaliação não solicitada
Resposta da Ursime
Gentile Fabiola,
Mi dispiace davvero per l'inconveniente e la delusione che questo ti ha causato. Stavamo spedendo il tuo articolo all'indirizzo fornito. Tuttavia, è inaccettabile che tu non l'abbia ancora ricevuto dopo due mesi e che sia stato restituito al mittente nonostante le nostre rassicurazioni.
Il nostro reparto reclami clienti ti ha già inviato un'e-mail per gestire la questione. Controlla attentamente la tua casella di posta. Se hai ulteriori domande o dubbi, non esitare a rispondere a tale e-mail. Faremo tutto il possibile per risolvere questo problema il più rapidamente possibile.
Ancora una volta, ci scusiamo sinceramente per il problema.
Cordiali saluti,
Ebony, Ursime Team
complaint@ursime.com
I order dress from they website in…
I order dress from they website in November they send me the tracking number never open nothing it is scam I ordered that thru PayPal payment .
10 de novembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Anna Bryant,
We are very sorry for the inconvenience and distress this has caused you. We understand that you must be frustrated with the situation where you received a tracking number but the package never showed up.
Our company is not a scam. We take pride in providing satisfactory service to our customers. Our customer complaint department has already sent you an email regarding this matter. Please check your inbox carefully, including your spam folder, as the email might be there.
We are committed to resolving this issue for you. If you have any further questions or concerns, please feel free to reply to the email from our customer complaint department.
Once again, we sincerely apologize for the inconvenience.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Awaited items from 12/12/24 to 4/2/25
The tracking number they issued does not exist
Purchased items on the 12th of December. I wrote a month ago, I was told shipping and delivery will take 1-4 weeks.
We’re on the 4th week and I have not received my items.
The tracking they gave is still saying it’s in Hong Kong.
Ali Express, Temu, Shein. They’re all in China but they ship faster than this company
.
Finally received my three items today Feb 4th 2025 after seven weeks. They offered solution
My reply;
Hello
This is too late, I have already been refunded by my bank, but I appreciate your $47.94 as a token. If I did receive any items from your company,
I will return it back because it’s too late.
The essence of one buying things is to use them for its purpose I hope there’s an address provided for returns.
There reply;
Thank you for getting back to us.
Thank you for letting me know that you have been refunded.
Please note that you don't need to return the items. You can keep it, gift it, donate it, or sell it, saving your precious time.
If you have any follow-up queries, please feel free to contact us. Be assured that we are here to help. 💗
BTW, I would appreciate it if you could adjust your review based on my service:
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Uche E.,
We sincerely apologize for the inconvenience and disappointment you've experienced.
Regarding the tracking number issue, sometimes there can be glitches due to computer compatibility or issues with the integration between our systems and the tracking website. It's not a common occurrence, but it might have affected your ability to track your order accurately. However, this doesn't excuse the fact that you haven't received your items on time.
Our customer complaint department has already sent you an email regarding your order. Please be sure to check your inbox (including your spam folder) for the message. We are committed to resolving this issue for you.
We understand that compared to other companies like Ali Express, Temu, and Shein, our delivery time has not met your expectations. We are working hard to improve our shipping processes to ensure that such delays don't happen in the future.
Once again, we are truly sorry for the inconvenience, and we hope to make this right for you.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
My son ordered a shirt over a month ago…
My son ordered a shirt over a month ago as a Christmas present ,still haven't received it,and after reading the reviews it's probably isn't gonna get here or be what we ordered,just gonna post on Facebook everyday what a shit company this is.
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Joseph Ippolito,
We are extremely sorry for the inconvenience and disappointment this has caused you and your son. It is unacceptable that your son's Christmas present has not arrived yet.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen logistics adjustment of the courier, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
We understand your frustration, especially after reading some reviews. However, we would like to look into this matter further. We were unable to find your order based on the information provided. So, could you please share the order number with us (in the Truspilot background or via complaint@ursime.com)?
Once we have the order number, we can check the status of the shipment and take appropriate actions.
Again, we sincerely apologize for the trouble and hope to resolve this issue as soon as possible.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
This company is a complete fraud
This company is a complete fraud. I ordered a pair of “embroidered” palazzo pants. When they arrived (finally) they looked like a set of old lady curtains and had not a shred of embroidery on them. Unfortunately, their return requirements are onerous and they don’t take “didn’t like” returns. So … I’ll trash the pants and never deal with these frauds again.
23 de dezembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Kristine Crosswhite,
We are extremely sorry for the distress our product and return policy have caused you. We assure you that we are not a fraudulent company, but it's clear we've made some serious mistakes in this instance.
The fact that the palazzo pants you received were so different from what was advertised is unacceptable. There must have been a misstep in the quality control or inventory management. And we recognize that our return requirements added to your frustration. We are in the process of re-evaluating our return policy to make it more fair and customer - friendly.
We are dedicated to making this right. Our team is already looking into your and will take steps to find a solution to your problem. Please be on the lookout for our correspondence, as we are committed to resolving this matter.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
SCAM....Received my order 4mths…
Received my order approx 3mths later...material was cheap, the size was 3 sizes to big and had a odor to it.... terrible quality and service. The items came in a weird plastic and paper bag with no receipt or return lable.....never again!!! The item is far from the picture of what you will get!!
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Paris,
We are deeply sorry for the awful experience you had with our product and service. This is not the standard we aim to uphold.
The issues you've described, such as the cheap material, incorrect size, bad odor, and improper packaging are all unacceptable. And we want to look into your case and rectify the situation.
In order to look into this matter further and make things right for you, could you please let us know your order number and other order details?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
I ordered in August and still waiting
I ordered in August and still haven’t received my order, it’s the end of November! I requested a refund and they told me they were working on my order. I emailed them again to check on the status and the email I used before was no longer working. THEY ARE SCAMMERS!
22 de novembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Rae,
We would like to clarify that we are not a scam and your order was delivered months ago.
1) Shipping
Upon inspection, I found that your order has arrived in America and has been delivered. During transportation, its tracking number has been changed to a USPS one.
Tracking link: 9305576245344595639327
Tracking #: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9305576245344595639327%2C&tABt=false
TEL: 1-800-275-8777
(a screenshot of the update attached at the end of the email)
2) Email
Regarding the problem with your email, it is verified that you emailed us once at the end of September and our support team replied to you within 24 hours with the shipping details of your order.
We would like to clarify that we have nothing to do with the problem with your email. Our dedicated support team is busy working hard to clear our inbox every day, aiming to respond to every customer within 24 hours. If you reached out to us again, we would also receive it and respond within 24 hours.
In this case, we suggest you inquire with the authority of your email about what was going wrong with your address.
3) Our service
For your convenience, we have used complaint@ursime.com to send more delivery details and the solution to the current situation to your ordering email: ********@gmail.com. Please check your mailbox or spam folder to check it and make a response.
If you don't see it or you still can't use the problematic email to reply, you can use another email to reply to us so we can follow up on dealing with your order efficiently. We are always here to address your concerns.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
THIS US A SCAMMMMMM NEVER ANSWER…
THIS US A SCAMMMMMM NEVER ANSWER ANYTHING THEY SHIP " OTHER" CARRIER WTFFFFFFF THEN OMGGGGG THEY TRY TO SCAM U MORE!!!! PAY 5.00 TO GET SHIPPPING INFO WTFFFFFFFFF !!! STAY AWAY DONT BUY THANK GOD I USED ONLY!!!! PAY PAL!!!!!!!
10 de novembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Denise,
Please accept my sincere apology for any frustration you might experience.
Firstly I would like to seriously clarify that Ursime NEVER charges any customer to track an order. Customers can contact our support team and log into the account on the site to get an order status. Our tracking channels are FREE. If you encounter any request for money to track packages, they are NOT Ursime. Please be vigilant to keep your property safe.
Additionally, upon inspection, I found that the parcel of your order had been shipped. So I have sent you an email to offer more shipping updates. Please check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Update:
It is also verified that the support team has responded to your emails twice.
Our customer service team always responds to emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it, please email us at complaint@ursime.com. We are dedicated to addressing the problem.
Worst Purchase Ever!
This company does not deserve even one star. I ordered a dress on 10/18/24 and received it on 11/23/24. It was absolutely nothing like the written description or picture. The material feels and sounds like a nylon tent. There are no labels inside identifying it. The pattern is printed on top of the material but missing from entire sections. The sewing job reminds me of the very first time I tried a sewing machine in home economics. It’s uneven and is bunched up at the seams in places. A child could make a better garment. It’s unwearable. To date every email to try to return the item has come back undeliverable, there are no numbers to call so I’ve just paid for worthless piece of “fabric” that’s unusable, unable to be returned and unable to be given away. It’s not even worth donating it’s so awful. I feel like I’ve been robbed.
23 de novembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Jill Ambler,
We are truly and deeply sorry for this terrible experience. Our goal is to provide quality products and excellent service, but clearly, we have failed you miserably.
The long wait from 10/18/24 to 11/23/24 and then receiving a product that is so far from what was promised is unacceptable. The issues with the material, the lack of labels, the printing problems, and the poor sewing are all things that should never have happened.
We are also sorry for the inconvenience regarding the undeliverable emails and the lack of a contact number. Though we don't offer phone service currently, our support via email and message is also prompt: we have a dedicated customer service department always ready to address any problems with customers' orders.
Despite the email channel: support@ursime.com, you can also try contacting us at complaint@ursime.com and Facebook Messenger. Sometimes due to the email filter system or browser compatibility, Some customers' emailing might not work as smoothly as others.
We have already sent you an email to follow up on this situation. Please check your mailbox. We will do whatever it takes to make up for this. We take your feedback very seriously and will take immediate steps to improve our products and services to prevent such issues from occurring again.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Fraudulent company
Fraudulent company, I complained and they said they would issue a refund when the d of my order was received. Now they do not reply to my emails. Very poor quality. Advertise items with embroidery and trim then item received is nothing but printed on poor fabric. One item has fringe hanging off sleeve not even sewn.
18 de novembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Dru,
I didn't hear back from you saying you had received the second parcel so failed to follow up on this matter on time. Please accept my sincere apology for any frustration you might experience.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on the case. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Would do a minus review if possible
Would do a minus review if possible
Ordered my dresses on 21st September, it’s now the 12 th November,still no dresses, they seem to be able to a lot of apologising but very little else , the jewellery i ordered did arrive but was just so awful and cheap unless you were an 8 year old girl you really couldn’t wear it
12 de novembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Nicole,
We understand your frustration and we're truly sorry that our service fell short of your expectations.
Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving production and logistics, the shipping time has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.
Concerning the quality of the accessories, we apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Ursime is a scam company
Ursime is a scam company. The quality of their clothes is terrible and cheap. I wouldn’t recommend buying from this company avoid them at all costs. I asked them for a refund and after communicating with them for a month and a half all they told me was that it would cost more to return the clothes than the refund they would give me. I was forced to keep the cheap clothes and I received only half of what I paid. Ursime should go out of business for misleading on the quality of their products and for not accepting returns.
1 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Jackie Guarneros,
We sincerely apologize for the inconvenience and disappointment the items have caused you. We are fully aware that the quality has failed to meet your expectations. We will forward your review to the corresponding team to review and make progress.
As we previously communicated with you, we have already refunded the amount according to the agreement we reached. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Please do not buy from this website
Please do not buy from this website, the clothes look nothing like what they display on their website and CLOTHES are CHEAP material!!!!!!!
29 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Please rest assured that orders are returnable and refundable. You can reach out to us at support@ursime.com to sort them out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Total scam
Total scam. Ordered many weeks ago and never received. Avoid at all costs.
30 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Barbara,
Please accept our sincere apology for any frustration you might experience with your order. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, we noticed that the 2 parcels of your order had arrived in America and their tracking numbers had been changed to USPS tracking # to proceed with the shipping.
We have sent you more shipping details via complaint@ursime.com. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address, too.
According to our experience, the first parcel will be delivered within a week and the second a bit later than that. We appreciate your patience and understanding regarding this matter.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Ordered from them last month never…
Ordered from them last month never received items and no way to get in contact with them. This company has to be a scam. Repotting to better businesses .
23 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear June,
Regarding the shipping, we deeply regret the frustration and inconvenience you've experienced with your order. International logistics can indeed be unpredictable, causing unexpected delays that, unfortunately, have impacted your delivery timeline.
Rest assured, upon inspection, I found that the 2 parcels of your order had been shipped out. We're working diligently to streamline this process and improve our services.
Regarding the contacting methods, we would like to clarify that our contacting channels have been functioning well. No matter if it's support@ursime.com, complaint@ursime.com, or Facebook messenger, our customer service department is always dedicated to offering prompt and professional service to every customer.
For your convenience, we have used complaint@ursime.com to send more shipping details and follow up on this matter. Please check your inbox.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I am just happy I came across this…
I am just happy I came across this site. I had read reviews on the company app and they made it sound like a good experience to purchase from this company. There are several items I wanted to purchase teefor my 16 yr old granddaughter for Christmas since this is how she likes to dress. It's a shame because there are so many items that look like they would be so cute on her. I understand the items are coming from China. I receive any item I order from Temu within 10 days and the packages are easy to track. I was going to order from Ursime today to make sure I get the packages before Christmas and to see if I liked them. I guess I'm going to have to find some place else.
19 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Valarie Ogden,
We're absolutely delighted that you stumbled upon our website and considered us for your granddaughter's Christmas gifts! It's wonderful to know that she has a keen interest in fashion, and we'd love to be part of making her holiday special.
Should you choose to explore other avenues to ensure prompt delivery for the holidays, we completely understand and respect your decision. However, we'd still be honored if you decided to browse our collection and perhaps find something that catches your eye for another occasion.
Our customer service is always open should you have any questions or need guidance on our selection. We're here to support you in whichever way you choose.
Thank you for considering us, and we look forward to potentially serving you in the future.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Order 2 items from this company
Order 2 items from this company. Never received any emails about shipping or tracking number. I sent and email 9/19 with a response by box was at the UPSE with an incomplete address. I called UPSE and was told my package had been sent back to the business.
Thinking this is a simple fix. I resent the correct address back to them and told them just resend. 10/15 received an email that states it was sent to the hub transportation center and disposed of. Telling me a refund isn't possible and they will give me 30% refund(21.89) and or gift card for 37.00 dollars. I know they have to insure the packages. I either want the order refilled or a full refund. This is absolutely not acceptable. I would suggest nobody uses this company.. Customer service is important to a company and I will never use this company again.
14 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Debbie Pasquariello,
We are sorry to inform you that the "sender" shown on the latest update is not us but a USPS depot where they will dispose of every package they failed to deliver. Given that we did ship the parcel according to your order address, and understanding your desire to get some kind of compensation, the support team provided a partial that can reduce loss for both sides.
We are sorry that the solution didn't make you satisfied. In such a case, we suggest forwarding your order and the matter to our customer complaint team to make the case escalte.
We appreciate understanding regarding this problem. If you have any further questions or concerns, please don't hesitate to reach out to us.
Ebony, Ursime Team
complaint@ursime.com
Duped
I placed an order at the beginning of September. I am now in the middle of October and still have not received the merchandise that I ordered. I tried contacting them very hard to do that. When I did get a message through to them they just told me to use the tracking numberthat you have to download in the app and it still doesn’t show anything about where my order is. It just shows the same thing every day for weeks do not waste your time or money these artist.
16 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Reginald Sawyers,
Please accept our sincere apology for any frustration you might experience.
Unfortunately, there was an unexpected customs delay which has extended the delivery timeline. This situation is rare, but it does happen from time to time due to increased scrutiny or backlog at the customs office. We have been monitoring the situation closely and can confirm that your package has cleared customs and is currently en route to its final destination.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Ebony, Ursime Team
complaint@ursime.com
If I could give a negative 5 star…
If I could give a negative 5 star review I would. I bought 2 items from this company. They say they sent the first one, but it never arrived. The second one arrived 2 days ago (about 2 months after I ordered it) not only does it not look like the item I ordered, but you can tell it's cheaply made. This company is nothing but a Chinese scam company. Do not give them any money. I guarantee if you do, you will regret it.
15 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Richard Grant,
We are truly sorry to hear about the disappointing experience you've had with our service. It's disheartening to learn that your orders did not meet your expectations in terms of delivery and quality.
Firstly, regarding the missing item, we would like to re-assure you that all our deliveries are tracked until they reach the given destination. Sometimes, cases of non-delivery can arise due to incorrect addresses or postal mishaps. We would like to investigate further into this and locate your shipment. To do so, it's crucial that we have your order number.
As for the second item, we regret that it did not meet the quality standards you expected. Our aim is to provide high-quality products, and it appears that we fell short in this instance. We would like the opportunity to make this right for you. Once again, we need your order number to process a return or exchange.
We will locate your specific order and initiate the necessary steps to investigate and resolve this issue.
Thanks in advance.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
This is why reviews are so very…
This is why reviews are so very important. Nope, you will not have my money and my item. No thanks.
14 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Feetuuuuu,
We completely understand and respect your feelings regarding your recent experience, and we want to assure you that each review—positive or negative—is taken seriously as they guide us toward improvement.
If there’s an opportunity where we could make things right, whether it involves resolving an issue with your purchase or addressing any specific concerns you had, please consider reaching out to our customer service team. We can be contatced at the address below.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
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