The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Poor quality goods and service
This company sent me dresses that were the same colour but completely different material and poor quality. They sent the last item just before PayPal escalation date which meant I couldn't get my money back and get a refund. Avoid shopping with them the quality is very poor
3 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize for any inconvenience caused. However, I would like to clarify that the warehouse didn't know any update about the PayPal escalation date when they shipped items. The 2 teams belong to different departments and we just ship items to the customer whenever it's available.
If you don't like the quality of the item, you are always allowed to reach out to us via email at wupport@ursime.com and complaint@ursime.com to sort it out. Rest assured, we are fully committed to providing the best possible service.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Not impressed
Not impressed. Nothing fits as it is supposed to even after doing measurements. I emailed to return my products as I have no need if they do not fit and they said I have to pay for return and will only get a position back. I spent over $250” US if it was $50 I would not care. I will not be ordering again and if this does not get resolved I will be disputing through my credit card company.
Order number H627959586485665792 (500002). Under Angela Palmieri
6 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
I ordered a Black jacket in the month…
I ordered a Black jacket in the month of May did not get it until June 7
When I got it, it was the wrong color wrong size, and not even the style that I ordered getting in contact with you has been impossible. You are rip off your go Bankrupt
7 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Christine McQueen,
We deeply and sincerely apologize for the inconvenience caused by the error and delay in response. Our support team members recently took a holiday off so the response might not be as timely as you expected. We apologize again and hope you can understand.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Great design
Great design, perfect fit! These Wide Leg Pants surpassed expectations. Highly recommend. The fit is flattering and the material is of high quality. They also bring a modern twist to any outfit. They offer a superb design. These pants are comfortable for all-day wear. The Wide Leg Pants are an excellent purchase. The color stays true even after multiple washes.
7 de junho de 2024
Cheap knockoff type of material
I bought three things totaling $100 USD. The items looked like knit and embroidered fabric. The photos are absolutely not representative of what they mail. What I received looked like a screen printing of what was in the photos. The fabric was cheap. Photo of the kimono jacket looked like a sheer draping style. What was mailed was a white backed screen printed fabric, the images were blurry like they blew up images of flowers. There were no tags. when I contacted customer service they asked for photos. It was frustrating and I'm afraid I was taken advantage of.
7 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Angela,
We sincerely apologize for any inconvenience caused.
I would like to clarify that we kindly request you to send us the requested photo so that we can better understand the issue and offer you a suitable solution. I apologize if it appeared like we were denying your request.
If you don't like it, you are always allowed to tell the CSR. You can also escalate the matter to customer complaint team via email at complaint@ursime.com.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Exceptional Quality at Affordable Price
Could not recommend enough. The fit is perfect, offering exceptional comfort. The price is reasonable considering the high-quality. The material feels durable and looks premium. Perfect addition to my wardrobe. Perfect fit. Unmatched comfort. Price justifies the product quality.
7 de junho de 2024
False advertising
False advertising. The items described as embroidered cotton are poorly printed polyester. The sizes are also not correct. I am very disappointed. I can get much better quality on Shien for a lot less. I want a refund!
7 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize for the inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
The item sent is a much cheaper version of the one pictured
The item they sent is similar to the photograph ,but a much cheaper looking version.
In the picture it looks layered and has some nice detail,but the actual garment is cheap and nasty.
Don't waste your time with this company,so disappointing.I have reached out to customer service and they want me to pay to send it back.
8 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Ebony, Ursime Team
complaint@ursime.com
Professional and Courteous; Customer Friendly
The attention given by the Team was superb. They were friendly and made me feel welcome to voice my product issue. The prompt response was excellent and the customer service was highly appreciated. They cared about the customer's concern, carefully listened to my issue, and made a favorable resolution. Thank you very much. PASTOR BATTLE
5 de junho de 2024
Avaliação não solicitada
I love their products
I love their products! They are very unique and of good quality! Prices are very reasonable! I received my orders in a timely manner! Will definitely be ordering from them again!
7 de junho de 2024
Avaliação não solicitada
Placed an order 6/6/2024 asked for a…
Placed an order 6/6/2024 asked for a black dress, when the order was placed the dress was white. Tried to email them with my order number to correct before shipment. I have sent 5 emails with no answer, but I have received10 advertisements for their company. To bad they don't show the same interest in customer service. I should have listened to all the other reviews. I am posting this here to see if I can get them to answer me this way. It seems that the only way to get customer service out of this company is to give them a bad review. Well I got an email today 6/8/24 saying the order has shipped and several more advertisements. STAY FAR FAR AWAY FROM THIS RIPOFF business.
Finally received my order 6-22-2024 placed on 6-6-24. You have to take this into account when doing business with China. We emailed back and forth with support and they gave me my money back on the white dress. Too bad it is a nice dress and would have loved to have the color I ordered, white doesn't do me any favors. It seems to be made well, I just wonder what it's made of, they don't want to tell you that I guess. I'm glad that they made good on the wrong dress. Be very careful when doing business with this company.
4 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Penny,
Please accept my heartfelt apology for any frustration you might experience. Upon inspection, I found that the color black of the item is only one of the choices for colors. The default color of this item is white. I think it might be because you didn't notice that customers need to select the color in the color column and order the dress directly so the final color of your order was white.
Regarding the reply timeframe and the ads emails, the emails are sent by different departments. They are independent from each other. Our support team, being a little shorthanded recently, is working very hard to make responses to as many customers as possible. If your request is an urgent one, you can email us at complaint@ursime.com directly.
Rest assured, we are fully committed to providing the best possible service. If you have any follow-up questions, please feel free to contact us at the address below.
Warmest regards,
Ebony, Ursime Team
complaint@ursime.com
Poor quality and customer service
Poor quality, deceptive photographs to make the item look better than reality. Customer service is horrible. They promise 30 day refund policy but act as though you haven't already sent it. DO NOT RECOMMEND. I will never use them again.
4 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize for the inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
Always dependable and looking goood.
Your products are always good quality and reflect the size it depects.
6 de junho de 2024
Avaliação não solicitada
70% refund ?
70% refund ?? LMAO ! No no ! accept your obvious failings and do better, FAR better !
-----------------------------------------------------
URSIME SERVICE TEAM
7:05 PM (3 hours ago)
to me
Dear Gavin,
I trust this email finds you in good spirits. Upon noticing your post on Trustpilot, I felt compelled to reach out and ensure that we address your concerns to your utmost satisfaction.
Please accept my heartfelt apology for any frustration you might experience with the items. Your feedback is invaluable, and I assure you that it will be thoroughly documented and discussed with our team to drive improvements in our services and elevate the customer experience we aim to deliver.
In recognition of the inconvenience you've experienced, I am pleased to inform you that I am authorized to offer a refund of $66.48 directly to your payment account, without the need for a return. This amount represents 70% of the item price, the best percentage I am allowed to offer in the case of not returning. Would you consider this gesture as a resolution to your concerns?
Rest assured, we are fully committed to providing the best possible service and eagerly await your response.
Warmest regards,
-------------------------------------------------------
Gavin Anthony
10:00 PM (11 minutes ago)
to URSIME
I am more than happy to return the absolute crap I was sent but I absolutely will not incur the cost of doing so - with that in mind I will accept a refund of 100% of the purchase price PLUS the cost of return postage
Either way, I will accept NO LESS than 100% of the purchase price !
Please confirm your acceptance and the return mailing address and I will be more than happy to rid my view of the rip of crap you've sent me.
Gavin
6 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Gavin,
Thank you for getting back to us. I have forwarded your case to my superior and was allowed to issue a full refund to your payment account with no need to return. The refund is in process. It may take a few days for the funds to return to your paying account.
(1-If it’s a PayPal refund, please allow up to 3 to 7 business days to be completed depending on how the item was paid (e.g. PayPal balance, credit/debit, or checking account).
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s a credit card refund, it may take up to 5 to 10 business days to appear in your account.
If any delay occurs please call PayPal or the bank for further query.)
Thank you for your understanding. If you have any follow-up queries, please feel free to contact us at the address below.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
An absolute joke
An absolute joke! As many others have experienced - false advertising, inferior products and dodging requests for refunds! You will find better items in Shein for 1/10th if the price
I have received your reply and it is unacceptable, I want a FULL REFUND NOW.
4 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
We have replied to your email to our customer complaint team to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Ebony, Ursime Team
complaint@ursime.com
Do NOT trust order processing / shipping times
Company advertises up to one week processing time before shipping. It has now been two weeks and still no shipping and no contact. I'm buying this for a vacation which now may be too late :(((
3 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Dan,
Please accept my heartfelt apology for any frustration you might experience with the shipping time. Your feedback is invaluable, and I assure you that it will be thoroughly documented and discussed with our team to drive improvements in our services and elevate the customer experience we aim to deliver.
Upon inspection, we found that the item you ordered is a pre-order item, as indicated in the description. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at the address below.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I am extremely happy with what I have…
I am extremely happy with what I have received of my order so far. Am still awaiting the rest of it.
3 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Mary,
Thank you for liking the Ursime products. Your other item might be a presell item. The presell mark can be seen in the description.
Feel free to contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Timo
Mi experiencia con mi último pedido ha sido pésima pedí una falda de Patchwork y de tejido denim y resulta q me llega una falda de poliéster y el Patchwork es estampado, totalmente un timo, no coincide ni con la fotografía ni con la descripción
6 de maio de 2024
Avaliação não solicitada
Resposta da Ursime
Hola,
Lamentamos que el artículo no haya cumplido con sus expectativas. Nos tomamos en serio los comentarios de los clientes y tomaremos nota de su revisión al equipo correspondiente para avanzar. Tenga la seguridad de que los pedidos se pueden devolver y reembolsar; puede comunicarse con nosotros en support@ursime.com para solucionarlo.
Para su comodidad, hemos utilizado complaint@ursime su bandeja de entrada. Esperamos tener noticias suyas y que este problema se resuelva lo antes posible.
Los mejores deseos,
Ebony, equipo Ursime
complaint@ursime.com
Great team with great results 👍👍👍
Well there was a issue with my order and whith a great team we resolved my problem with rapid
response and a response to my order .
2 de junho de 2024
Avaliação não solicitada
Absolute Verarschung
Absolute Verarschung. Produkt entspricht null den Bildern, billig Material wurde verarbeitet.
Für $40 habe ich lächerliche $14 zurückbekommen. Frechheit, die Hosen sind so hässlich dass ich sie nie anziehen werde.
3 de maio de 2024
Avaliação não solicitada
Resposta da Ursime
Hallo,
Wir entschuldigen uns, dass der Artikel nicht Ihren Erwartungen entsprach. Wir nehmen Kundenfeedback ernst und werden Ihre Bewertung an das zuständige Team weiterleiten, um weitere Schritte zu unternehmen.
Außerdem sollte das Angebot einer teilweisen Rückerstattung, das Ihnen als Alternative zur Rücksendung der Artikel unterbreitet wurde, weder Verwirrung noch Frustration stiften. Es war lediglich eine Option, die wir bereitgestellt haben, um unterschiedlichen Kundenpräferenzen gerecht zu werden, beispielsweise Kunden, die die Rückgabe möglicherweise nicht praktikabel finden.
Wenn Ihnen die Lösung des Supportteams nicht gefällt, können Sie die Angelegenheit an complaint@ursime.com weiterleiten. Wir werden uns darum kümmern.
Mit freundlichen Grüßen,
Ebony,
complaint@ursime.com
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