The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Dint buy from this site
This was the worst online shopping experience I’ve ever had. First, it took a very long time for me to receive my item. When it finally arrived, it was nothing like I expected. I thought I was getting denim jeans that looked like the picture, but instead, I received some kind of stretchy, legging material with patches on it. It's just fabric sewn into the shape of pants. If I could, I would rate this a zero.
21 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Plus jamais !!!!!!
Lorsque j'ai commandé de m'attendais vu le prix et les photos à des articles top et bien lorsque j'ai reçu ma commande je ne savais pas si je devais rire ou pleurer vêtement de très mauvaise qualités affreux rien à voir avec les photos mais j'ai tout de même dépenser près de 150 euros pour des loques inmettables je suis en colère et déçue j'ai voulu envoyer un email à l'adresse indiquée le courrier mes revenus inconnu ????? Belle arnaque qui s'attaque aux personnes naive 😪😪😪😪
20 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Bonjour,
Nous nous excusons car l'article n'a pas répondu à vos attentes. Nous prenons les commentaires des clients au sérieux et prendrons note de votre avis auprès de l'équipe concernée pour progresser. Soyez assuré que les commandes sont retournables et remboursables – vous pouvez nous contacter à support@ursime.com pour régler le problème.
Pour votre commodité, nous avons utilisé complaint@ursime.com pour vous envoyer un e-mail afin de donner suite à cette affaire. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème soit résolu dès que possible.
Salutations,
Ébène, équipe Ursime
complaint@ursime.com
📣⚠️🚩🚩🚩Do not order from this company the…
📣⚠️🚩🚩🚩Do not order from this company the pictures look wonderful but you will not received your order I placed an order over 160.00 and never received a full refund they sent me 80.00 dollars and never received my order..
Don't TRUST This Company ❌🚩🚩🚩🚩
15 de abril de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Karen,
I found that previously you received a scarf (gift for orders over a certain amount) and misunderstood that you received the wrong item. After that, you requested a cancellation and refund of your order. We have canceled them and the refund (147.97 USD) has completely been issued. Please know that it was split into 3 partial refunds due to different kinds of operations.
1) 45.78 USD was refunded on April 11. It was from the cancellation of a pair of jeans that were out of stock.
2) 83.39 USD was refunded on May 8. It was from the cancellation of the rest 2 items.
3) 18.8 USD was refunded on May 10th. It was the money of yet refund.
I have attached the screenshot of the refund in the latest email I sent you via complaint@ursime.com for your verification. If you only saw the 83.39 USD refund, I suggest you check the transaction history on the dates to have a further look into the refunds. If it didn't work out, you can contact your financial institution to investigate the matter.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Where's my receipt? Confimation? Tracking number?
I ordered on June 14th and still received no receipt or confirmation or tracking. This is an inconvenience because I cannot give an order number, But i have my bank statement. I read the reviews and am a fair person but having no receipt, confirmation and tracking number is not right. I sent an email with the last four numbers of the card I used. It has been a week and without a receipt or tracking number makes me uncomfortable perhaps a full refund is in order.
13 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
The confirmation email was sent to you upon successfully paying for the order. If you didn't see it, you can contact our support team at support@ursime.com to inquire about your order. Ususally the order will be linked to your email if you use the same address to reach out.
It is verified that your emails have been replied to and order packed already. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Returns to Alterations
I love the style of your clothing. Your return policy could be improved by giving a shipping label to return something. Your size chart said that if your measurements were an in-between size range to size up. So I sized up on the skirt I ordered. I love the skirt, but it is too big. Instead of paying shipping to return and then reorder a smaller size, I have to use that money to pay a seamstress to alter it for me because the fabric pattern is directional and it has a side zipper. Otherwise, I could take it in myself if it had a back zipper.
13 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Debra,
Thank you for taking the time to share your suggestions with us. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
There were mixed up in tracking…
There were mixed up in tracking software as it tells me are pick up and out on delivery, but I have not received yet.
I’ve contacted Ursime, they took care of the issue, I got my products before time was allocated.
6 de junho de 2024
Avaliação não solicitada
The customer service
The customer service. I ordered boho pants which were out of stock and Ursime was great about replacing with another item. Thank you
12 de junho de 2024
Avaliação não solicitada
I love the website and the mock up…
I love the website and the mock up pictures you provide. Unfortunately the quality of the item I purchased was not up to standard and the item did not reflect a true likeness to that pictured. Your customer service has been wonderful. Top marks there.
14 de maio de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Julie Maher,
Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciate our website and the mock-up pictures we provide. It's also gratifying to know that you found our customer service to be top-notch. We strive to ensure every interaction with our team leaves a positive impression.
However, we are truly sorry to learn that the item you received did not meet the high standards we aim to uphold, nor did it accurately represent the images displayed on our site. This discrepancy is certainly not reflective of the quality we promise our customers, and we apologize for any disappointment this may have caused.
Your feedback will be documented and shared with the corresponding team to verify and make progress. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
This is the worse site I ever purchased…
This is the worse site I ever purchased from. Never again I purchased numerous items at one time and one dress twice.
15 de maio de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize for that the shopping experience with us fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured. You can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Ebony, Ursime Team
complaint@ursime.com
I would give no stars if possible
I would give no stars if possible. DO NOT ORDER from this company. The products are not what you order, they just send you random junk that looks nothing like the online photos. And then they do not want to refund your money, even when they are in the wrong!!!!! Save your money.
6 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Apryl,
Please accept my heartfelt apology for any frustration you might experience with your order. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the support team already started the process of refunding you 100% of the item. So I contacted our finance department to expedite the refund so that you can receive the money sooner. You should receive it in between 1 and 5 business days after the response.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
I ordered 2 jackets ..nice style but…
I ordered 2 jackets ..nice style but quality isn't very good & takes forever ever to be delivered..
4 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
Thank you for liking the styles and we apologize for that the item's qualityfell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. You are always allowed reach out to us at support@ursime.com if you have any questions.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Just don’t!
I ordered my jeans over two weeks ago. They still haven’t shipped and when I emailed them they said it could be four more weeks! I asked for a refund because they were for a special event (that I allowed a month to get them) and received no email back.
31 de maio de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
Great customer service
The customer service was quick to respond and went up and beyond to make my order correct. Definitely will order from them again!
13 de junho de 2024
Avaliação não solicitada
The products are excellent
The products are excellent. Customer service is courteous and caring to its customers. Questions are answered promptly and accurately. I really appreciated the great service and care this company extended to me. Products are high quality and beautiful. I get many comments on my purchases.
28 de maio de 2024
Avaliação não solicitada
Great products at good price, excellent customer service
The clothes I bought are of great quality, good price, and beautiful. Customer service is very quick to answer any issue and get a solution/answer .
It's been an awesome experience and I will buy other outfits soon ❤️
12 de junho de 2024
Avaliação não solicitada
Arnaque sur la marchandise
Site trompeur,tous les habits que j ai reçu, 3 en tout sont en polyester alors que c'est inscrit coton sur le site, en plus 2 mois d attente...ne pas commander!!!!
12 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Bonjour,
Nous sommes désolés que l'article n'ait pas répondu à vos attentes. Nous prenons les commentaires des clients au sérieux et prendrons note de votre avis auprès de l'équipe concernée pour progresser. Soyez assuré que les commandes sont retournables et remboursables – vous pouvez nous contacter à support@ursime.com pour régler le problème.
Pour votre commodité, nous avons utilisé plainte@ursime.com pour vous envoyer un e-mail afin de donner suite à cette affaire. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème soit résolu dès que possible.
Salutations,
Ebony, Ursime Team
complaint@ursime.com
I ordered $166.00 in product a week…
I ordered $166.00 in product a week ago. The order still shows as pending shipping and the money cleared at the time of the order. I have written them requesting the order and no response.
This is an order for a pageant and the order needed to be here or on the way.
Suspect a scam site.
10 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We are sorry for any inconvenience. Rest assured, Ursime is not a scam and we are fully committed to providing the best possible service.
Should you want the item for a specific occasion, please check if your order is a pre-order first. You can also contact our customer service team with the SKU of the item to inquire about its shipping time. We will be responding as soon as we can.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
SCAM - don't do it
The pictures inferred I was ordering a 2 piece outfit - no - only one pair of leggings for over $100 AU??? Whaaaaat?? and now - of course - you guessed it, the 2nd part - the VITAL part - the dress is "no longer available", so I'm stuck with a pair of overpriced leggings that I haven't even received yet and no dress that completes the outfit.
Dealing them has been nothing short of mind numbing - they refuse to answer direct questions - I strongly think I'm 'talking' to a bot...
If in doubt DON'T!!!!
12 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize for any inconvenience caused but would like to clarify that Ursime is not a scam.
Upon inspection, I found that what you ordered was indeed the leggings of the set. You can verify it via the product title. However, I understand the mess the picture might cause. your feedback has been documented and shared with the corresponding team to verify and make progress.
Additionally, because the legging has not been shipped, you can cancel it before shipping. As requested, we have canceled the legging and started refunding you the money. It may take between 1 and 5 business days for the refund to return to your paying account.
Again we express our apology. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Long wait and then
Very long wait can only contact through Facebook email quality of clothing not what is pictured extreme cheap fabric on blouse bad picture to mimic embroidery not wearable
10 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Ebony, Ursime Team
complaint@ursime.com
Poor and bad quality
Poor and bad quality. Absolutely don’t looks like on the pictures. On the pictures, there are embroided shirts and you get printed, bad prints, ugly.
They don’t even pay for returns.
SCAMMERS this is what they are. Everything is strategy to make money on customers backs.
********Do not order from them********
3 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Marie-Josée Dupont,
We deeply apollogize for the inconvenience caused. We have taken note of your feedback regarding the quality of the items to the relevant team to verify and make progress.
Regarding the return shipping, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices. Moreover, we do offer a partial refund for certain situations where returning the product may not be possible or practical.
If you don't like the support team's solution, you are always allowed to escalate the order to customer complaint team at complaint@ursime.com.
For your convenience, we have sent you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Ebony, Ursime Team
complaint@ursime.com
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