The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I ordered a dress a month ago...it has…
I ordered a dress a month ago...it has still not arrived. I have a tracking number and have sent emails...I have been told to wait patiently!!! The tracking process reflects that the dress is still in China...despite allegedly being shipped a month ago! They won't project any date merchandise that was paid for will be received. I believe I have been totally scammed, from the other reviews that I've now read. What a shame the US government doesn't do anything about businesses like this! Americans are set up to be cheated by predatory companies like Ursime. I am writing this so maybe others will not be deceived by these unscrupulous people. There is no one to talk to...and emails just indicated that patience is needed!!! I hope they choke on every dime!
10 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Mary Welch,
First and foremost, allow me to extend my heartfelt apologies for the frustration and inconvenience you've encountered with your delayed order.
I understand how unsettling it feels when expectations aren't met, especially after reading reviews that echo similar experiences. Please know that your concerns have not gone unnoticed, and we take these matters very seriously.
I'm pleased to share with you that there is indeed a new update on your package. As of the latest tracking information available to us, your parcel has cleared customs and is currently awaiting handover to the local post office in your area. This means your dress is closer to its final destination.
Due to unforeseen circumstances beyond our control, including heightened customs scrutiny and subsequent processing times, we've faced unexpected delays during this leg of transit, which has contributed to the prolonged wait time. These factors, combined with the intermittent disruptions in global logistics networks, have regrettably led to setbacks in providing accurate delivery projections.
Should you require further assistance or have additional queries, please don't hesitate to email us via complaint@ursime.com. We're here to support you and ensure your shopping experience ends positively despite the initial hiccups.
Ebony, Ursime Team
complaint@ursime.com
I order my clothing last month
I order my clothing last month! It’s actually a Halloween costume! There is no number to contact where my order is. I emailed them no word back from them I messaged them on Facebook because that’s the only you contact them apparently and no response. I have a feeling it won’t get here by Halloween very very disappointed!!!
21 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Morgan,
We have confirmed that your order was placed on 10/4/2024 and our support team has replied to you (both the email and live chat) within 24 hours every time. For every customer to receive a reply in a similar time frame (one business day), we have been trying our best to respond ASAP, hoping you can understand.
Additionally, we have also canceled the order as you requested. For more details, please refer to the latest email we sent you via complaint@ursime.com. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I was just about to put in a big order…
I was just about to put in a big order from them for a Girls' Trip. Thank God I came to this site and read the reviews first. I will not spend a dime there. People please read the reviews from here or any site other than their own.
12 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear customer,
We sincerely apologize for any concerns or dissatisfaction you may have encountered.
We understand that online reviews play a significant role in your decision-making process. We have taken note of your concerns and want to offer a few points that might help reconsider your decision:
1. Customer Feedback: While negative reviews exist, we also receive positive feedback from satisfied customers. We take all feedback seriously and continuously work to enhance our offerings based on customer experiences.
2. Quality Assurance: Our products undergo a quality control measures to ensure they meet the standards. We stand by the quality of our products and offer a 30-day return policy to address any concerns.
3. Prompt Support: Our customer service team is here to assist you with any issues or questions you may have. We respond to customers' letters within 24 hours at the latest.
4. Compensation: We'd like to offer you a $10 gift card on your next purchase as a token of our appreciation for your trust. You can try the one that you liked the most with this offer.
We can be contacted at the address provided below. If you have any questions about ordering, feel free to get in touch with us.
Warm regards,
Ebony, Ursime Team
complaint@ursime.com
I ordered a pretty top
I ordered a pretty top, at least I thought it was. It's cheap, I sized up 2 sizes and it's still to small. It's printed not actually embroidered. Horrible! Just want to send it back and get a refund.
17 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. we encourage you to reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I would give them zero but it’s not an…
I would give them zero but it’s not an option. I ordered from them in August, two pieces, paid for expedited shipping and received the blouse in September after several weeks of waiting, but I still have not received my skirt. They set false expectations and should be more forth coming on the processing, shipping, arrival time.
1 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Angela Harris,
We are deeply apologetic for the significant delay you've endured with your recent purchase from us. It is disheartening to learn that we have fallen short of your expectations both in terms of delivery timelines and overall service.
Firstly, we want to clarify any misunderstanding about the nature of the expedited shipping fee. This charge covers the transportation costs provided by our shipping partners once your items leave our warehouse; however, it does not expedite the initial processing and packing phase prior to shipment. We understand that the distinction might not be immediately clear, and it is something we are working to communicate more effectively moving forward.
Given your experience, we recognize that our current practices didn't adequately convey these details, leading to unmet expectations on your end. For that, we offer our sincerest apologies.
We are diligently tracking the skirt and would like to let you know that it is currently en route. Both our customer support and customer complaint team have offered you more details about its update.
If there are any further issues or concerns, please don't hesitate to contact our customer service team who are ready to assist you further. We value your patience and hope to regain your trust by improving our processes and communication channels.
Warmest regards,
Ebony, Ursime Team
complaint@ursime.com
Where is my order?
I have not received my order from September 7. I have reached out to the company with no reply I am frustrated with Ursime!
7 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Pamela,
Please accept our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, we found that the parcel of your order had been shipped and we also noticed that the support team had already replied to you twice regarding the updates. We have used complaint@ursime.com to send you more details about the shipment. Kindly check your inbox.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I’m still waiting for my order
I’m still waiting for my order. I have email customer service for an update and still haven’t heard anything. Very disappointed with this site would never ordered from here again.
3 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Valued Customer,
We understand how frustrating it can be to wait for an update on your order, and we sincerely apologize for any inconvenience this has caused you. Rest assured, your satisfaction is our top priority, and we aim to address your concerns as quickly as possible.
Our customer service team is currently handling a high volume of inquiries but has taken note of your message. You can expect a response within 48 hours of sending, at the very latest. We appreciate your patience as we work to provide you with the information you need.
To better assist you, could you please provide us with your order number? This will enable us to look into the specifics of your order and expedite the process of finding an update for you.
Thank you for your understanding, and please know that we are committed to making this right. If you have any further questions or concerns, please do not hesitate to reach out to us at the address provided.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Pink lace top
I brought the pink top with lace it was beautiful in the picture. I got a cheap polyester top with the print of lace. It is the ugliest peace of clothing I every received. I will never buy from you again I want a refund.
3 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Fool me twice
Once again, I've been had by Ursime. The product delivered was nothing like the article I bought. I can't believe I was stupid enough to try them again...Too bad this site doesn't allow you to upload images. I will find one that does.
2 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Philomena van Rijswijk,
We sincerely apologize for the misstep that led to you receiving the incorrect product – an error that clearly did not meet your expectations nor our own high standards. We empathize with your frustration and regret the repeated inconvenience you've experienced with us.
It has come to our attention, and we acted swiftly upon realizing this mistake. We're relieved to inform you that a full refund has been processed, and you should see the credit reflected in your account shortly, should it not already be visible.
Our customer service team has been in close communication with you to ensure a smooth resolution, and we appreciate your patience during this time. While we cannot undo the initial mishap, we are determined to learn from this incident and implement measures to prevent such errors in the future.
We understand if restoring your confidence in our service is challenging after this experience. However, we remain committed to delivering the quality and reliability you deserve. Should you ever decide to give us another chance, we promise to do everything in our power to earn back your trust.
If you have any further concerns or need any additional information regarding the refund, please feel free to contact us directly. We are here to assist you.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Absolute rubbish
Absolute rubbish, don't buy from here.
What looks like applique heavy cotton twill in the photo is printed polyester . Awful. Absolute scam.
1 de outubro de 2024
Avaliação não solicitada
Resposta da Ursime
Greetings,
We are truly sorry that the product did not meet your expectations and for any inconvenience this may have caused. Your feedback is invaluable to us, and we assure you that it has been promptly escalated to the relevant department for thorough review and necessary action.
To facilitate a swift resolution, we encourage you to contact our dedicated Customer Care team at support@ursime.com. They are well-equipped to guide you through the return and refund process, ensuring that your concerns are addressed with priority.
In an effort to expedite matters, we have already reached out to you via complaint@ursime.com with further details and instructions. Please take a moment to check your inbox, including your spam or junk folder, as the email may have been unintentionally filtered.
Your satisfaction is our utmost priority, and we are committed to resolving this issue promptly. We look forward to your response and the opportunity to make this right. If you have any further questions or require additional assistance, please do not hesitate to contact us.
Kindest regards,
Ebony, Ursime Team
complaint@ursime.com
I was thrill when I first started…
I was thrill when I first started ordering and receiving my orders in a timely manner. However somehow we got off track. One order I have not receive due to the explanation I receive from Ursime. I was told that I purchase an order that was consider presell or by design. The company responded yes. But now we are approaching the month of Oct. 2024. I'm going to try again to placed this new order along with your $30.00 gift coupon hopefully this item will shipped fast.
15 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Charlotte,
We're thrilled that your initial experiences with us were positive, and we sincerely apologize for the recent hiccup with your pre-sale item. We understand your eagerness to receive your order, especially as we approach October 2024.
Please don't hesitate to contact us directly at complaint@ursime.com if you encounter any issues or have further questions. Our team is dedicated to assisting you every step of the way.
Best regards,
Ursime Team
Scammer
I ordered a jacket that was embroidered with beads. When it came in the mail it was PRINTED on. No embroidery, the whole thing was printed on. The description also didn't say that this wasn't actually embroidered and was only printed, either. I wouldn't pay $5 for this. It cost $60! When I emailed them and asked for a refund, the only response they sent me was asking me to rate my satisfaction with a smiley face. I believe this company is actually a scam.
13 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Claire,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that you can reach out to us at support@ursime.com to sort it out.
Additionally, we have responded to your email within one business day but have not heard back from you since then. We wonder if you have seen it? For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Equipo Ursime
complaint@ursime.com
Scammers
Ordered and paid for dress from this company, Received a disgusting dress, wasn't what I ordered and not the size, when I enquired ,was only offered a voucher of 70% of the cost I paid at their company or a 60% refund, totally ripped off and the product hey did send looks sweat shop poor, I didn't have high expectations of shopping online now I have a very low opinion and have been scammed, I doubt product ever existed with this company. In hindsight now, full refund is appreciated, thank you although still wasted my time, got my hopes up and have learnt my lesson with buyer beware, apart from Google stuff this was my first experience and found the whole experience extremely disappointing
16 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Phantom Wolf,
We are deeply sorry to hear about the unpleasant experience you've described and the dissatisfaction with your recent purchase from our store.
We understand that the item you received was not what you were expecting, both in terms of the product itself and the size. We want to assure you that your concerns are being taken very seriously. We strive for 100% customer satisfaction and it appears we have fallen short in your case.
Regarding the resolution offered, we understand that it did not meet your expectations. We want to offer you a sincere apology for any inconvenience caused and assure you that we will take immediate steps to rectify this situation.
However, to proceed with the return and refund, we need to verify and process your order details. Could you please provide us with your order number or the email address associated with your purchase? This will help us expedite the handling of your case. Alternatively, you can contact us directly at complaint@ursime.com.
Thank you for bringing this to our attention, and we hope to have the opportunity to earn back your trust.
Best regards,
Ebony, Equipo Ursime
complaint@ursime.com
Yo pienso que claramente es una estafa…
Yo pienso que claramente es una estafa y que además los que les compramos a esta gente no tenemos la precaución de averiguar la veracidad de que esta empresa exista. Además no sabemos si viene de la luna de jupiter o lo vende algún estafador de argentina encubierto.
Creo que andar caminando por la salada con cadenas de oro de noche es más seguro que esto.
Para mi estamos todos puestos y sería más caro y difícil encontrar a estos muertos que saber quien tiene las manos de Peron.
Dijo el Diego, la tenes adentro.
Sabía que me iba a pasar y me metí igual.
A llorar a la iglesia .
Lo Máximo un pósenos hacer es denunciar la cuenta, pero las 5 minutos abren otra , el mundo globalizado te deja estafar sin límites,herramientas sobran.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hola,
Nos gustaría aclarar que Ursime es un sitio web legítimo que funciona bien en este momento: el departamento de atención al cliente responde a cada cliente en un plazo de 24 horas, y el equipo de producción se encarga de la producción y envía los pedidos a nuestros clientes... Si tienes un pedido en nuestro sitio web, siempre puedes ponerte en contacto con nosotros para consultar sobre tu pedido.
Sin embargo, está comprobado que solo tuvimos un pedido desde Argentina, que fue en 2022. Por lo tanto, suponemos que has llegado al lugar equivocado para presentar tu queja. Te sugerimos que vuelvas a comprobar el nombre del sitio web y esperamos que el equipo correcto pueda abordar tu inquietud lo antes posible.
Si tienes alguna pregunta sobre tu pedido en Ursime, no dudes en ponerte en contacto con nosotros.
Saludos,
Ebony, Equipo Ursime
complaint@ursime.com
Very difficult returns!
If you order anything and expect an easy return, DONT. First you have to contact them by e mail. Then you have to take and send photos, then they offer a 40 percent of your purchase price back to NOT return it. When I said no, they offered a 60 percent. I am still trying to get a FULL refund with me paying the return shipping!!!!
11 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Leah,
We apologize that the return process fell short of your expectations. And we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. We apologize if it appeared like we were refusing your request. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
It is verified the support team has provided you with the return instructions. We have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
RUN AWAY!
Great pictures on line but not close to what I received. Demin in pictures....overalls received were NOT denim. Knit sweater ordered....received clothing with a picture of a knit sweater. DO NOT WASTE YOUR MONEY with these fraudsters!
24 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I placed an order and after 3 hours I…
I placed an order and after 3 hours I never received an order confirmation. I sent an email to their customer service department. I received a reply stating their records showed the item being delivered and that I should check to make sure I received it.
I checked the tracking details and saw that shipping originated in China which meant, if you were to believe the item was really sent, it arrived from China in world record time. This company is an out and out fraud.
6 de setembro de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Customer,
Thank you for choosing us. Regarding your order concern, we take it very seriously. To assist you promptly, could you please provide your order number and other order details? This will help us verify your order status and provide you with the necessary support quickly. Your satisfaction is our priority, and we'll get back to you soon to ensure a seamless shopping experience. We look forward to your response. Thanks!
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Do not order from this company the…
Do not order from this company the pictures they have in there catalog are not the same as what you will get customer services a joke they give you the runaround I spent $100 and they keep giving me the runaround on how to return it to get my money back. Warning do not do business with this company
13 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Alynnda,
We apologize for any inconvenience and disappointment caused. And we would like to clarify that we offer other choices as a gesture of goodwill to customers who may find the return not practical. We apologize if it appeared like we were having a runaround, which we never meant to.
It is verified that the support team has already sent you a return address and return form at the end of August but has not heard back from you since then. For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
What an absolute scam
What an absolute scam. Please save your time and money and DO NOT order from this site. The images of clothing seen online are either stolen from other legitimate websites or AI generated because what you receive looks nothing at all like what you purchased. I ordered what looked like a stunning red and black plaid trench coat and what I received was a light cherry red/pink and grey rag that felt like it was made from stiff cardboard like material. Absolutely stunned. Like did they send the thing through a printer and run out of ink?? To make matters worse, the company expects you to pay for your own return shipping which is $40-$50. They do offer to give you a percentage of the refund as an alternative. Total BS. Why would I pay even more money after being scammed into giving you my money in the first place? Please heed my warning and avoid these scammers at all cost.
31 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Valued Customer,
We are deeply sorry to hear that your recent shopping experience with us did not meet your expectations. We understand the frustration and disappointment you must be feeling, and we sincerely apologize for any inconvenience caused.
Regarding the color and material of the plaid trench coat, we are truly sorry for the confusion. We acknowledge that there may have been some discrepancy between the product image and the actual item you received due to light, angle, and computer screen. We are taking immediate steps to review our product images and descriptions to ensure they are as accurate as possible.
Regarding the return policy, we do require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical. We are currently reviewing this policy to find a more customer-friendly solution.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. We also hope to have the opportunity to serve you better in the future.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
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