The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Ce Webmarchand est une grosse arnaque
Ce Webmarchand est une grosse arnaque, ils m'ont pompé plus de 100 € sans rien m'envoyer ! De plus les critiques que j'ai lues à son encontre abondent toutes dans le même sens, soit ils n'envoient rien, soit ils envoient des articles qui ne correspondent en rien à ceux commandés ! Je pense que les photos du site sont truquées via l'AI...
Comment ai-je pu être aussi naïve ?
Je ne recommande absolument pas, bien au contraire !
Impossible aussi de récupérer la somme payée...
Vous êtes prévenus ! 🤬🤬🤬🤬🤬🤬
15 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Cher client,
Vous pouvez nous contacter à support@ursime.com et complain@ursime.com. Nous vous suggérons de nous contacter pour vous renseigner sur l'état de votre commande.
Afin de mieux gérer votre problème et de mener une enquête interne, nous avons besoin de votre numéro de commande. Cela nous aidera à suivre les détails de votre commande, y compris les articles que vous avez mentionnés comme n'ayant pas été reçus et la qualité des articles.
Veuillez fournir votre numéro de commande, ou tout détail relatif à votre commande, de la manière suivante :
1. Fournissez les informations relatives à votre commande dans l'arrière-plan de Trustpilot
2. Utilisez votre e-mail de commande pour nous contacter à complain@ursime.com
Nous assurerons un suivi pour nous assurer que votre problème est traité rapidement et correctement.
Cordialement,
Ebony, Ursime Team
complaint@ursime.com
What they advertise isn’t what you get
I would recommend that you don’t order from this company. The shirt I received wasn’t embroidered as the picture showed but was simply printed. I have sent my email to the the recommended email and have heard nothing. Also, return charges are on you. This issue seems to be a running theme for this company.
22 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Irma,
Upon inspection, I noticed that our CSR had responded to your email, though her reply was marked as "read", she didn't get a response from you. Kindly check your spam box to see if the reply went into it. We will also investigate this matter to make sure our replies can be seamlessly sent.
Additionally, please accept my sincere apology for any frustration you might experience with the item. Your feedback will be documented and shared with the corresponding team to verify and make progress.
You can reach out to us at support@ursime.com to sort it out. If you don't receive a response within 24 hours, which we are required to reach, you can escalate the matter to our customer complaint team.
For your convenience, our complaint team has used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
I had a problem with wrong shipping…
I had a problem with wrong shipping address, once real8zed I felt distress & contacted Ursime to correct ASAP & that's what they did! They responded & reassured me the correction was made & My order was rece8ved in a very timely manner & Ursime tracked it & informed me all
Along the way! I am happy with my purchases & will continue to order again. Ty Ursime for a job well done to calm my fears.
10 de julho de 2024
Avaliação não solicitada
Read reviews before ordering and make up your own mind.
Update: I changed my ratings from 1 star to 3 stars. After the review I got an e-mail from the complaint department of Ursime. It was a nice and fast solution. They gave me a full refund and I don't have to send back the clothing. I will donate them. Even so, I will not be back, due to my experience with the clothing itself.
I had ordered three items from Ursime. God, I wish I would have looked at the reviews first. Well, the denim dress I had ordered, was not denim but full synthetic / polyester, and had the wrong design. The skirt and shirt I had ordered looked in the pictures like linen blend and heavy, I've received products that look like they have been made out of pantyhose material. The set doesn't even come close to looking like the one on their website. Customer service seems to be helpful, but they are not!! They are telling me, this is what you've ordered. NO, IT IS NOT!! I didn't order pantyhose skirt and shirt or polyester denim dress!! They will not pay for return shipping even so it is their fault. Ursime was and is the worst experience I've ever had and I won't be back. I suggest you read reviews first before you order from a fraud company like Ursime!! I wish I could attach pictures to show you the merchandise you will receive!!
26 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Manuela Elieff,
We are truly sorry to hear that the products you received did not meet your expectations and that the materials and designs differed from what you anticipated based on our website. Your dissatisfaction is of great concern to us, and we want to assure you that we are taking your feedback seriously.
We understand that the customer service interaction did not resolve your issue to your satisfaction, and for that, we apologize. Our goal is to provide a positive shopping experience for all our customers, and it appears that we have fallen short in your case.
To rectify this situation, we have used complaint@ursime.com to send you an email to follow up on the case. We recognize that the inconvenience and dissatisfaction you've experienced are not what we strive for as a company, and we are committed to making this right.
Once again, we apologize for the inconvenience and frustration this has caused you. We value your patronage and hope that we can earn back your trust in the future.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
TAKE YOUR MONEY AND RUN AWAY FROM URSIME!
Caution! This online company does not deliver on its promises. The clothing received is of subpar quality, and their return policy is designed to discourage refunds. It's clear that this company is not trustworthy, and I strongly advise against making any purchases from them..
The dress we ordered was to be a blue maxi with a full skirt. The dress we received did not resemble the one ordered in any way. The color was wrong, the material was thin and cheap, and the design was off.There was an odd chemical smell that was nauseating.
JUST A BAD EXPERIENCE AND ONE WE WILL NOT BE REPEATING!
29 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear customer,
We are very sorry to hear that you are dissatisfied with our services and products. We are committed to providing high quality goods and excellent service to all our customers, and clearly we fell short of that standard on this transaction, for which we deeply apologize.
In order to better handle your issue and conduct an internal investigation, we urgently need your order number. This will help us track the details of your order, including the items you mentioned that were not received and the quality of the items.
Please provide your order number, or any details related to your order, in the following way:
1. Provide your order information in the Trustpilot background
2. Use your order email to contact us at complaint@ursime.com
We will follow up to ensure that your problem is dealt with promptly and properly.
Once again we apologize for the inconvenience and thank you for your patience and cooperation in this matter. Please be assured that we will do our best to resolve the issue you have encountered and take steps to improve our services to avoid similar situations in the future.
The best wishes,
Ebony, Ursime Team
complaint@ursime.com
Buyer Beware
If only I had read all the reviews before ordering noting the many many stating do not deal with this company they are scammers you do not get what you order and they refuse refunds I would not be in this position . I placed an order for $130.00 USD did not get what I ordered and now are refusing a full refund.I would advise anyone who wants to use this site to have second thoughts and to shop elsewhere you will not get what you order as the photos are totally misleading so buyer tread carefully.
27 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Tricia Kam,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
Upon inspection, I found that the support team already fully refunded the money for the pants that were defective and you felt unsatisfied with. Therefore I was wondering if you have any questions about the refund, as you seemed still dissatisfied with the refund.
If you have any further questions in this regard, kindly reply
to our latest email from complaint@ursime.com. We will do our best to follow up.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
They made up for their mistake quickly.
They made up for their mistake quickly.
22 de maio de 2024
Avaliação não solicitada
DO NOT ORDER FROM THIS SCAM COMPANY!!!! ITEMS PICTURED IS NOT WHAT YOU GET!!!
I am currently fighting for refunds for 2 separate orders I placed buying work clothes for a new job. Only 3 items out of 6 came in the first order. I knew immediately that I had been scammed - the pics on the site IS NOT what you get AT ALL. You get cheap, polyester ugly crap that bears no resemblance to what you pay for. Ive had terrible response from "customer service", given a non-functioning phone number. Requested to cancel second order but of course it came anyway. I am working through my payor sources to recover my money. DO NOT ORDER FROM THIS SCAM CHINESE CMPANY THAT HAS NO RETURN ADDRESS AND STEALS YOUR MONEY
8 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear customer,
We are very sorry to hear that you are dissatisfied with our services and products. We are committed to providing high quality goods and excellent service to all our customers, and clearly we fell short of that standard on this transaction, for which we deeply apologize.
In order to better handle your issue and conduct an internal investigation, we urgently need your order number. This will help us track the details of your order, including the items you mentioned that were not received and the quality of the items.
Please provide your order number, or any details related to your order, in the following way:
1. Provide your order information in the Trustpilot background
2. Use your order email to contact us at complaint@ursime.com
We will follow up to ensure that your problem is dealt with promptly and properly.
Once again we apologize for the inconvenience and thank you for your patience and cooperation in this matter. Please be assured that we will do our best to resolve the issue you have encountered and take steps to improve our services to avoid similar situations in the future.
The best wishes,
Ebony, Ursime Team
complaint@ursime.com
Items not as described
I ordered the embroidered denim jeans and boho jumpsuit. Neither item was denim as advertised. I contacted customer service and returned the items to a US warehouse. Return shipping was $17, however I did receive a full refund. Communication with customer service was satisfactory but the experience of not receiving what was advertised was disappointing. But at your own risk.
28 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear customer,
First of all, we would like to express our sincerest apologies that the shopping experience did not meet your expectations. We take every customer's feedback very seriously, especially when the product does not exactly match the description, which does affect your shopping mood, and we deeply regret that.
With regard to the embroidered jeans and boho rompers you mentioned, it is a pity that they are not made of denim as advertised. We understand your expectations for product authenticity, and this is what we always strive to ensure. You have successfully returned the item to our US warehouse and received a full refund and we are pleased that the customer service team provided satisfactory communication during this process.
For the $17 shipping cost incurred during the return process, although you have received a refund for the item, the additional logistics cost is really frowned upon. As compensation, we are willing to offer a shopping voucher of the same value. Please let us know your order number and we will contact you.
If you have any further questions or need further assistance, please feel free to contact us. We are committed to providing the best service for every customer.
Wish you all the best!
Ebony, Ursime Team
complaint@ursime.com
Thankyou to the support team at Ursime…
Thankyou to the support team at Ursime for their kind customer service
They were happy to give me a refund for the garments that I had problems with
The embroidered jacket that I bought from them was beautiful so I kept that
Thankyou 🌷
26 de julho de 2024
Avaliação não solicitada
Customer service was excellent
Customer service was excellent. They always responded to my inquiries promptly. I was happy in the way that they handled my requests. Also, I really like the two dresses that I purchased.
They are beautiful! The prices were very competitive as well! Thank you!
24 de julho de 2024
Avaliação não solicitada
if there is a problem this company will…help you
if there is a problem this company will help you. clothing is very good quality
23 de julho de 2024
Avaliação não solicitada
Took months & wrong items
First issue- it took months to get my things. Next- I ordered the fringe jean pants. The ones they sent were completely different from what I picked. They are adorable so I decided to keep them. I also ordered the boho flower plants maxi dress in a small- they sent an extra large. I am small. The material is similar to a hospital gown. I'm sure the runaround to even get it resolved will be a nightmare because the only way to contact them is through Facebook or email. Don't waste your time and money. You won't get what you paid for and customer service doesn't exist.
In response to "customer service" I still didn't get what I ordered and the quality is garbage.
22 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
First of all, we want to clarify that though the channel to reach out to us doesn't contain phone calls, we have a dedicated and prompt customer service team that can make a response within one business day. This can make sure that the questions of our customers are timely replied to.
Regarding the items, it is verified that the boho dress is in order UR00188972, which was M in the first place. You can verify it by logging into your account.
If you didn't like the item you received or you have any questions, you are always allowed to email us at support@ursime.com and complaint@ursime.com. We will be responding in the in the next business day.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Schlechte Qualität und nicht Kooperativ
Ich habe für 170€ bei Ursime eingekauft nicht nur das ich 2 Monate gewartet habe das meine Bestellung kommt NICHTS und ich wiederhole NICHTS von dem was ich bestellt habe sieht aus wie auf den Bildern. Die Qualität und das Material sind einfach nur billig. Ich habe eine Rücksendung beantragt und mein Problem geschildert. Ursime zeigt sich nicht Kooperativ und verlangt das ich die Rücksendekosten übernehme. Zurück in die USA wären das nochmal um die 35€. Einmal und nie wieder! Größter Scam bestellt nichts auf dieser Website! Ich diskutiere seit über einem Monat mit dem Customer support!
19 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@xpluswear.com to sort it out.
If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Avoid
Avoid. The clothing looks nothing like what is on their website. Lost over £118. Fought via PayPal for money to be refunded. Guess what, the company will only refund if YOU pay for the counterfeit goods to be returned to them.
27 de maio de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Customer,
We are deeply sorry to hear that your recent experience with our product and the return process did not meet your expectations.
We want you to know that your feedback has been forwarded to our dedicated quality assurance team. They are reviewing the details to ensure that improvements are made where necessary. If the initial response does not meet your satisfaction, our customer complaint team is ready to further address your concerns.
For your convenience, we have reached out via email at complaints@ursime.com to discuss the issue in greater detail. Please check your inbox and take a moment to reply at your earliest opportunity. We are committed to follow up on this
Thank you for your patience and understanding. We value your business and hope to restore your confidence in our services.
Warm regards,
Ebony, Ursime Team
complaint@ursime.com
Wonderful/Helpful Customer Service
I was interested in a pair of pants which was out of stock for awhile and I contacted Urisime's customer service - they were extremely helpful in ordering this item and showed great concern for my satisfaction. I have not had that kind of customer service in a long time.
17 de julho de 2024
Avaliação não solicitada
The dress I received was disgusting
The dress I received was disgusting. Where in the picture there is lace and tassels they have taken a picture and then printed this so the lace and tassels are part of the fabric which just shows they have stolen the design. The fabric is so awful it would probably give you chemical poisoning if you wear it. The sizing and cut would be funny if not s annoying. I sized according to the measuring charts and ordered the XL. It is like an Australia equivalent of a size 28. Trying to get a return RMA has been like getting blood from a stone.
1 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Carmel Pritchard,
First of all, we are very sorry that the goods you received did not meet your expectations. We value your feedback and sincerely apologize for any inconvenience caused by this shopping experience.
With regard to the dress you mentioned, we understand your disappointment. The difference between the picture and the real thing, especially regarding the printing of the lace and tassel parts, was unexpected. We acknowledge that this does affect the overall texture and appearance of the garment, causing you distress.
Regarding fabrics, we assure you that the materials used are tested and designed to ensure the safety and comfort of our customers. However, we also understand that everyone's feelings about fabrics may be different, so we will pay more attention to the material selection and description accuracy of future products.
As for the size issue, we understand that the XL size selected according to the scale table is different from the Australian 28 size, which may cause you inconvenience. We will conduct an internal review of this and work to improve our sizing guidelines to ensure more accurate sizing matches.
Finally, we are very sorry for the difficulty of the return process. We are always working to streamline the return process, but clearly there was an oversight in this handling. We will feed this process back to the relevant teams to ensure that such requests can be handled more efficiently in the future.
We apologize again for your experience and thank you for taking the time to provide us with feedback. We have sent you complaint@ursime.com to follow up and solve the problem. Looking forward to your reply.
Sincerely,
Ebony, Ursime Team
complaint@ursime.com
I received my order the item looks…
I received my order the item looks nothing like the photo and is horrible quality. I will never order from this site again.
15 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@xpluswear.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@xpluswear.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Ursime Clothing is one of my worst…
Ursime Clothing is one of my worst clothing line!!! The items advertised are in poor quality and cheaply made!!! Please be warned!!! Also they will not issue a refund for damaged shipped products. They only want to give a credit but I refuse to order from them again!!!! It is a lost of money for me but I wanted to warn any future buyer what to expect. DONT BUY FROM THIS SITE!!!!!!!!
15 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Lynda,
Upon inspection, I found that the CSR offered a solution of a 100% gift card. You misunderstood that option and accepted option 1. Later on, you realized it was not a full refund and insisted on a full refund.
The CSR would like to offer a refund on this order, but your pictures didn't show clearly where and what was defective. Hence she needed to confirm the defect again. But she didn't hear back from you. So the refund process stopped.
I understand your desire to get a full refund. Your feedback will be documented and shared with the corresponding team to verify and make progress.
In recognition of the inconvenience you've experienced, we would like to offer you a new solution to address this problem ASAP. We have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you.
Regards,
Ebony, Ursime Team
complaint@ursime.com
As many have noted
As many have noted, what's on the website often looks superb - what is delivered isn't up to that quality.
I ordered "Vintage Boho Allover Colorblock Patchwork Lantern Sleeve Velvet Maxi Dress" for my folk festival loving wife and "Retro Floral Lace Patchwork Denim Straight Jeans" for a daughter. The good news is they both were delivered internationally after about 4 weeks, the not so good news was that what you see on the website was not the quality of what you get. However in my case the products were at least reasonable value hence the (fairly generous) 3 stars and I don't feel the need to go down the returns path.
Trust pilot may want to look at the validity of the 5 star ratings reviews which often seem generic, anodyne, and at odds with the many counter examples. May be worth a dice roll, but don't get your expectations too high.
30 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
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