The description of the top: LINEN tank top. Sadly, there is zero linen in this polyester piece of crap. Shameful! Buyer Beware!!!!!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Nothing I ordered matched description and color. They dont have denim, its polyester and flannel. They called something "Army Green" and it's light blue polyester. Dont even think my Grandma would w... Ver mais
A empresa respondeu
Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Ver mais
A empresa respondeu
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Informações de contato
Hong Kong
- support@ursime.com
- ursime.com
2,2
Ruim
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I already wrote a 5 star review
I already wrote a 5 star review,
The ursime clothes actually have tags on them and the quality is exceptional.
31 de agosto de 2023
Avaliação não solicitada
Completely disappointed with every…
Completely disappointed with every single item purchased. Nothing fits and nothing remotely looks like advertised.
19 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Item of clothing was nothing like…
Item of clothing was nothing like advertised/photo.
I against my better judgement gave them the benefit of the doubt, unusually for me, but I really loved the item.
Just wish I knew what site does sell the real item, so I could buy it.
I wouldn't touch them with a barge pole, again.
27 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Do NOT buy from this site!
The clothes look NOTHING like the pictures! Customer service is awful. They will not refund your money even though the clothes are NOT what is described, the fabric is cheap and the workmanship is awful. The clothes were awful, the zipper didn’t work on one dress and the other was actually a pant set. I still could not get a refund! They are a rip off!
15 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Ruth Fagan,
We're truly sorry to hear about the issues you've encountered with your recent order. It's disappointing to learn that the items you received did not match the images and description on our website, and we understand your frustration with the customer service experience you've had.
To better assist you and look into this matter, could you please provide us with your order details like order number and emaik? This will enable us to review your case more closely and work towards a resolution. We assure you that we aim to provide products that meet the expectations set by our descriptions and images, and we're committed to addressing any discrepancies.
We're also concerned to hear about the specific product issues you've mentioned, such as the non-functional zipper and the incorrect item received. These are not up to our standards, and we'd like to make this right for you.
Please share your order information with us, and we will do our best to resolve this issue promptly. We hope to have the opportunity to provide you with a better experience in the future and appreciate your time in bringing this to our attention.
Ebony, Ursime Team
complaint@ursime.com
Company is a Scam
This company is a big scam ! Items pictured are NOT what you receive. It’s all garbage! And you can’t return items they don’t respond to your emails to customer support! Big rip off !
8 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you didn't like their solution, you can escalate the matter to our customer complaint team at complaint@ursime.com.
For your convenience, we have used complaint@ursime.com to send you an email to give you the return instructions. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I love the clothing
I love the clothing, I love being different or have something that’s not like none other, that what Ursime does for me
22 de agosto de 2024
Avaliação não solicitada
This entire experience was horrible
This entire experience was horrible. Single handedly the worst I’ve ever had. This company is not doing legal business and on top of that, not upholding to their own return policy unless pushed to do so. I was sent a product I didn’t even order and was not even offered a refund for their mistake. The long shipping time was told to me so they can “ensure quality” but I didn’t even get the right product at all. Then, they told me they were out of stock of what I ordered in the first place, but didn’t even notify me and attempted to send a completely wrong different product instead hoping I would just accept it. I was offered a small credit, not even the same value of what I paid, for my original product. There was extreme attempts of haggling in order to not refund me. Unacceptable. I had to demand multiple times to be given a full refund and quoted their own return policy. Finally they gave a “full refund” which wasn’t actually a full one since they still were not attempting to return the cost of shipping, blaming someone else for being responsible for that cost so they could get out of having to return my money. l was charged one cost, not separately for shipping. I notified they would be reported for fraud and theft if they did not comply. If told I would be refunded fully, it is unacceptable to not do so. There is a lack of transparency, integrity and effort to do good business. This company will never last long if these are the values the company has and continues with.
21 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Sam,
We're truly sorry to hear that your experience with us was far from satisfactory. It's clear that we've let you down in several aspects of our service, and for that, we deeply apologize.
It's concerning to learn that you received a product that was not what you ordered and that we did not notify you about the stock-out situation. We understand that you felt compelled to push us to adhere to our return policy, and we're sorry for the miscommunication and inconvenience you experienced.
We would like to confirm your order information and address your concerns. Could you please provide us with your order number so that we can look into the matter more thoroughly?
We assure you that we are taking your feedback seriously and are working to prevent such situations from happening again. We want to restore your trust in our company and make things right.
Once we get your order information in the Trustpilot backgroud, we will follow up and do our best to address your concerns.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
DO NOT BUY FROM THEM!!!
DO NOT BUY FROM THEM!!!! Shipping takes 3+ months and the sizing is very inconsistent! They do not honor exchanges or returns!! I emailed them immediately about exchanging my skirt. You can either pay $40 return shipping, or get a credit for half the cost of your item! Then they didn't respond to my messages until after my return period and told me it was too late!! SCAM!!!!
21 de junho de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
The return warranty is 30 days after you receive the parcel. Therefore, so long as you reach out to us within 30 days after you receive the parcel, the order is returnable and refundable.
We apologize for the inconvenience caused. We understand your frustration and care to resolve the problem with your order. We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ebony, Ursime Team
complaint@ursime.com
The two items i ordered clearly are…
The two items i ordered clearly are knit material and embroidered on the website. What i got were disgusting ugly cheap shirts printed with pictures of detailing and embroidery. This company is a big scam. It is horrible to cheat people. It is false advertising and they should be shut down. On the website the clothes appear so beautiful. What a shame that this company is cheating people. The return process is not easy and you do not get a full refund. Also they want you to pay to ship the clothes back. Why should i pay again for their bad judgement and dishonesty. I’m sure they want to make it difficult for people to get their money back. So sad. Was so looking forward to ordering more, now forget it. Never again
20 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
If you don't like the solution, which was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
False Advertising of the highest level
EDIT - IF you read my actual review below, you would know that I have already reached out to contact the support team. You would also know that the response provided by them was to offer either that I pay to return the item in this situation, they provide a 40% refund, or give a $35 credit for another purchase...none of which I found acceptable. This was actually the point at which the original review was written. You have my info and, at this point, I feel that you and the company should be responsible for escalating this and that it should not require additional outreach on my part.
Original review:
My friend, knowing how much I adore lightweight, natural fibers and the boho look purchased a dress for me shown to be exactly that on the site. If you zoom into their images, you can even see that the material is gauzy and the embroidery on it is both 3D/raised (so ACTUAL embroidery) with some areas like the flowers with the small threads sticking up.
What arrived was a heavy, polyester with not a single stitch of embroidery...each and every image, belt, and neckine detail was PRINTED on. I google searched the image from the site and it pops up both for their page, as well as for AI platforms. This is false advertising in the absolute basest form.
When I reached out hoping to either make an exchange for something else that may be a more accurate description or for a refund, I was told I can either pay to ship the item back on OUR funds for this absolute nightmare, receive a 40% refund, or get $35 towards my next purchase!!!
This is potentially the biggest scam site I have inadvertently used, which is an absolute shame as the clothing shown on the site is absolutely lovely.
I have several photos both from the site and of the item which arrived and honestly wish I could be uploading them now for all to see.
15 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
CHEAP RUBBISH
Stupidly put another order in and threw them in the bin as soon as I received them. Absolute rubbish quality. Save yourself the money and don't order through them you will regret it.
18 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I didn't have much hope for this dress…
I didn't have much hope for this dress after reading the company reviews but I bought but it was only $30 so I bought it anyway... and I love it! The only thing I don't like is it runs small so I'm ordering a new size. However, the dress is really pretty with a silky material.
17 de agosto de 2024
Avaliação não solicitada
They state dress is sequined
They state dress is sequined. No embellishments at all. Just a plain green fabric with designs on it. The other dress, the same thing. Looks embroidered in their pictures, just a plain silky material with flower designs on it. Not worth the money.
15 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I have lost over 200 lbs and I was so…
I have lost over 200 lbs and I was so excited to start buying new clothes. I ordered a skirt from Urisme, I waited for OVER a month for it to even ship, and it finally arrived today. The only problem is is not what I ordered. Not even close. This is so disappointing. I expected better from this company.
**UPDATE** 08/22/2024
The customer service team had reached out several times, and honestly, the help I received was exceptional. I've read not so great reviews for Ursime, and I never thought my issue would be resolved, but they were incredibly helpful, and I even received a full refund. I am trying to buy a whole new wardrobe due to a massive weight loss, and the clothes on their site are really adorable, so I may give them another chance one day when I have the money to spare. This is my review of Ursime. It started out rough, but other than not getting the skirt I wanted, my experience with them was really great.
10 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Defsgirl,
Thank you for sharing your feedback with us. First and foremost, congratulations on your incredible weight loss journey. We understand the excitement that comes with starting a new chapter and refreshing your wardrobe. It's unfortunate that your experience with Urisme did not meet your expectations.
We apologize for the delay in shipping your order and for the discrepancy between the item you received and the one you ordered. This is not the level of service we strive to provide, and we want to make it right for you.
To assist you better, could you please provide us with your order details, such as the order number and and ordering email? This information will help us track your order and expedite the resolution process. Rest assured, we will do everything we can to rectify the situation, whether it involves returning the incorrect item or sending out the correct product to you.
We appreciate your patience and understanding as we work to resolve this for you. Please feel free to reach out to us directly if you have any further concerns or questions.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Sent two of the same product
Sent two of the same product. Worked with Customer Service to resolve the problem. Was given two great options.
12 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Kelly Washburn,
Thank you for taking the time to share your experience. We're glad to hear that despite the initial hiccup of receiving two of the same product, our Customer Service team was able to promptly assist you. It's reassuring to know that the options provided were to your satisfaction.
We strive to ensure accuracy in all our shipments, and we're sorry for any inconvenience this error may have caused. Your feedback is invaluable in helping us improve our processes and service standards.
Should you need any further assistance or have any other concerns, please do not hesitate to reach out. We're here to support you and ensure your experience with us is nothing short of excellent.
Thank you again for your patience and for choosing to shop with us. We look forward to serving you again soon.
Best regards,
Ursime Team
support@ursime.com
Placed my order April 15
Placed my order April 15, it's now August and I have gotten an email saying SHIPPED 5 mns is way yo long and customer service is zero .... WARNING THIS COMPANY IS HORRIBLE
10 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Mary,
Please accept my sincere apology for any frustration you might experience with the shipping time. I understand how frustrating and annoying it could be to wait for an order placed so long ago. Your feedback will be definitely shared with the corresponding team to verify and make progress.
Upon inspection, I found that the last 2 items had been split in shipping: one was shipped on 8/1 and the other on 8/11.
Tracking #: YH24080101217SZ and YH24081001911SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Again we deeply apologize for the inconvenience caused. We have used complaint@ursime.com to send you an email to follow up on this matter to ensure that you receive the best service possible in the upcoming days. Please check your inbox.
If you have any follow-up questions, feel free to contact us at the address below.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
The cheapest pants
The cheapest pants. They make them look like they’ve been embroidered, but it’s nothing but a real bad print with really cheap material. Don’t buy whatever you do. You’ll be wasting your money.
10 de agosto de 2024
Avaliação não solicitada
Resposta da Ursime
Hello,
We apologize for the item not meeting your expectations. Your feedback is crucial and has been forwarded to our team for review and action. Rest assured, orders are returnable and refundable. Please contact us at support@ursime.com to proceed. If needed, you can escalate to our complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Excellent customer service
Excellent customer service. I got an order that was incorrect and contacted them. They returned my money in a very timely manner. A+ for professional service.
10 de agosto de 2024
Avaliação não solicitada
When you ordered two pairs of Adidas trainers and they aren't even close
I ordered two pairs of Adidas trainers and received what can only be described as utter utter crap. Do NOT think about purchasing from this company 🤬🤬🤬
9 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Sean Mclaughlin,
Thank you for contacting us and sharing your feedback. There seems to be some confusion as we specialize in apparel and do not carry or sell adidas sneakers or any footwear products.
We understand that you were expecting to receive a specific product but were disappointed with the outcome and we understand your frustration. It appears that your review may have been directed to another retailer that carries footwear.
To help you resolve this issue, we recommend the following steps:
1. Review the order details in your confirmation email to confirm the retailer.
2. Contact the correct retailer customer service for assistance with your order.
If you have any questions regarding our apparel, we will be happy to assist you. However, for issues with trainers, we encourage you to follow the steps above to resolve your concerns.
If you require further assistance or have any questions about our apparel products, please feel free to contact us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I just received a denim jumper from Ursime.
I just received a denim jumper from Ursime last week. It is very nice looking, extremely well made, and true to size. I love it. I received a dress from them, and once again the fabric was thick and good quality, size was on the mark, and it was just like the picture. I am pleased with this company. They also have excellent customer service!
27 de julho de 2024
Avaliação não solicitada
Resposta da Ursime
Dear Diane Coon,
We are absolutely delighted to hear about your positive experiences with our products and service! Your kind words about the denim jumper and dress, as well as the quality and accuracy of our sizing, mean a great deal to us. It's always a pleasure to know that our efforts are appreciated by valued customers like you.
Thank you for taking the time to share your satisfaction. We strive to provide not only excellent products but also top-notch customer service, and your feedback confirms that we are on the right track.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warmest regards,
Ursime Team
support@ursime.com
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