It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Ver mais
A empresa respondeu
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... Ver mais
A empresa respondeu
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Ver mais
A empresa respondeu
3,1
Bom
209 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It’s not worth it to pay $90 for a pair…
It’s not worth it to pay $90 for a pair of jeans then spend $7 to return them just to get a different size. Did it twice. Yes we followed the size chart. No the jeans did not work out and was not willing to continue to exchange the jeans and pay more $$
2 de junho de 2026
Resposta da us.motelrocks.com
Hi Jessica, I am sorry to hear that you have not been happy with the returns/exchange service provided and your feedback will be passed on to the relevant team. If you need any help with sizing please make sure to reach out to the customer service team who will be happy to help out. I apologise for any inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Sabrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The exchange went well however the…
The exchange went well however the jeans did not fit. I am pleased the refund to my account went smoothly.
20 de maio de 2026
Resposta da us.motelrocks.com
Hi Ruby, thank you for leaving a review. I am glad to hear that you have been happy with the exchange service provided and I hope to see you shopping with us again soon!
Motel x
Crazy sizing
We ordered a first pair of jeans that were perfect. We keep trying to reorder and every pair fits so differently!! It has been very frustrating.
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Jennifer, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans and this feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
My package never got delivered.
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Luissa, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team so please allow 24-72hrs for a response from our team, they will investigate this further for you. I apologise for any inconvenience caused.
Motel x
it came super quick and the jeans feel…
it came super quick and the jeans feel a,a zing and are exactly what i am looking for
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Katie, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Satisfied and Disappointed with my first order
This was my first time ordering from Motel, and I was both satisfied and disappointed. I ordered the Low Rise Roomy Jeans in True White and when I received my package the jeans were stained. Other than the stain, the jeans had amazing quality and I felt as though the website thoroughly explained Motel's sizing so they fit perfectly. I Emailed for help and received a very helpful response and felt there was very thoughtful communication. I was able to get the help I needed so I am very satisfied with the customer service, just sad the clothes did not come in the condition I expected.
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Leah, I am sorry to hear that you have experienced this issue with your item and we will be raising this further. I am pleased that our customer service team was able to help you out and I hope to see you shopping with us again soon!
Motel x
I’ve love every single shirt I’ve…
I’ve love every single shirt I’ve purchased and have received many compliments while out. Love the material and it’s all tru to size
1 de junho de 2026
Resposta da us.motelrocks.com
Hi Paola, thank you for leaving a review. I am so pleased to hear that you have been happy with your items and I hope to see you shopping with us again!
Motel x
Resposta da us.motelrocks.com
Hello, thank you for your review. I am so pleased to hear that you love your item and hope to see you shopping with us again soon!
Motel x
Need a size 27
I tried the 28 and 26, the 28 was too loose and the 26 was too tight.
28 de maio de 2026
Resposta da us.motelrocks.com
Hi Kaija, I am sorry to hear that you have not been able to find the right size and your feedback on the sizing will be passed on to the relevant team. If you need any specific measurements please make sure to reach out to the customer service team who will be happy to help out!
Motel x
It was delivered to the wring place
It was delivered to the wring place. Additionally the package was delayed by three days, I fully got overnight shipping.
21 de maio de 2026
Resposta da us.motelrocks.com
Hi Liv, I am very sorry to hear that you have had these issues with your delivery - we will be raising this with the courier as this is not the type of service we would expect our customers to receive. Please make sure to reach out to the customer service team so that they can compensate you. I apologise for the inconvenience caused.
Motel x
The dress I purchased was advertised…
The dress I purchased was advertised as linen but the tag says 100% cotton
24 de maio de 2026
Resposta da us.motelrocks.com
Hi Olivia, I can confirm that the fabric details are correctly listed on our website however, I can appreciate the confusion with the name of the item and apologise for any inconvenience caused. Your feedback will be passed on to the relevant team.
Motel x
The fabric of the shorts I ordered was…
The fabric of the shorts I ordered was very thin, I expected for it to be thicker material considering it was $45, and it just felt like pajama material :(
26 de maio de 2026
Resposta da us.motelrocks.com
Hi Emely, I am sorry to hear that you have not been happy with your purchase - your feedback regarding this item will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Items ordered were genuinely horrible…
Items ordered were genuinely horrible quality.
27 de maio de 2026
Resposta da us.motelrocks.com
Hi Caprice, I am very sorry to hear that you have not been happy with your order - your feedback regarding the quality will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Entire process was amazing!
27 de maio de 2026
Resposta da us.motelrocks.com
Hi Sherry, thank you for leaving a review. I am so pleased to hear that you have had a good experience and I hope to see you shopping with us again soon!
Motel x
My order has been delayed for atleast a…
My order has been delayed for atleast a week and I have not been getting any updates.
19 de maio de 2026
Resposta da us.motelrocks.com
Hi Ashton, I am very sorry to hear that your parcel has not yet arrived - it looks like you have reached out to the customer service team so an advisor will be in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Jeans are fantastic
Jeans are fantastic! Pinstripes on point! Incredible, great quality denim!!!
26 de maio de 2026
Resposta da us.motelrocks.com
Hi Tara, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
My granddaughter loved it
26 de maio de 2026
Resposta da us.motelrocks.com
Hi Shell, thank your your review. I am so happy to hear that your granddaughter loved the item and I hope to see you shopping with us again!
Motel x
The quality of the clothing is very…
The quality of the clothing is very poor, which is frustrating given how expensive each piece of clothing is.
26 de maio de 2026
Resposta da us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality and pricing will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Mia, thank you for your review. I am so pleased to hear that you love your dress and hope to see you shopping with us again!
Motel x
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.