Vacations By Rail Avaliações 6.654

Very easy to navigate website. Guide very helpful when I called.

Efi was very helpful and responsive as we booked our trip.

So far it's great...but this has just begun.

Very helpful on the phone helping to open itinerary, etc

GREAT customer service !! You made it Very easy to make reservations for this trip !!!!!!

I called to make a booking on the New England/Canada trip. I had specific questions that weren't addressed while booking online. Carlos was extremely helpful in answering the questions and taking the information needed to book the tour. The reservation email was promptly sent to me. I am looking forward to my first trip with Vacations by Rail.

No time wait in getting to talk to an agent who was very efficient

Efi was very helpful in getting me through the process.

Very helpful staff. My initial phone call was disconnected. I called back and they were able to reconnect me with the Stephanie member have been talking to,Renatia, even though I did not recall her name. When I called back the next day to book the trip Effie was very helpful.

The Best of Switzerland tour is my first train tour. Traveling by train was pretty impressive and opened my eyes to a different way of traveling. There is something to be said about seeing the landscape and beautiful scenery via train. It is definitely a very comfortable way of moving around from city to city. Steve Thomas, our Tour Manager, was excellent. He went above and beyond the call of duty. Very proactive, genuine, detailed, resourceful, attentive and always willing to make everyone happy and comfortable. Tremendously enjoyed the tour and looking forward to more tours by Vacations By Rail.

VBR would usually get 5 stars. When I tried to book my fifth trip with this company, the woman who gave me her email never got back to me. Two weeks later I called and finally booked the trip with someone else. I always do independent travel and this company has always provided timely and accurate information

Courtesy of the agent; fullness of information; ease of making reservation; and communication regarding forthcoming information.

The person I talked to was helpful and polite, and I could understand him.

My contact, Aldo, made promises about dates and contacting us, and never followed through, promised he would which made us doubt your legitimacy.

Also, we think it's pretty lame, and inappropriate to charge us fricking 1400 DOLLARS! without even confirming that we are going on the trip!!

What a fricking rip off! Take our money and we don't even know if we're going on a trip or not

customer service rep was a great help in booking the trip and providing information.

Very professional, friendly and made certain of any needs necessary. A breeze booking our Italy trip.
Thank you!

The jury is still out as to the trip itself. When I had to make my final payment (due 3 months BEFORE the trip) they had a glitch in their payment system that caused a double-payment of nearly $6000 (I didn't assume it was a glitch but was told so by the CS person I talked. I told them that it was irresponsible of them to not temporarily shut down the payment system until they had the glitch fixed. Anyway, it took multiple calls to Vacation by Rail and to my credit card company costing abut 2 hours of my time in total. It did eventually get refunded, but it was not a pleasant experience. So, when making your payments, DO double check your credit card transactions!