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ValueLights Avaliações 

768
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brilliant experience with Value Lights, I couldn’t recommend this place more. Firstly, their range of lights is best in class and their pricing is incredibly competitive. Customer service was 10/10... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic extra large drum light shade . Forest Green with gold metallic inner . Ordered 3 all came in separate extremely well packaged boxes . Was a bit worried as some reviews said packaging not goo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didnt receive the actual light shades I had ordered, but……it doesn’t matter because the ones that arrived were nicer than the ones I had originally ordered! Great service, the lights came the nex... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a Value Lights tripod lamp via Amazon. Listed as DHL delivery. Sent Evri. Tripod shelf faulty - one hole had been drilled too deep to secure. Sent message via Amazon and said I’d be happy with... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Iluminação

Escrito pela empresa

At ValueLights, our mission is simple: to be the go-to people for lighting, transforming houses into homes. We believe everyone deserves great lighting, so we bring you designer style without the designer price. From statement pieces to everyday essentials, for every room in the house (and the garden too). Because a house isn't a home until the lights are on.


Informações de contato

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4,5

Excelente

O TrustScore é 4.5 de um total de 5

768 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(768)

515 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I ordered the infinity adjustable floor…

I ordered the infinity adjustable floor lamp light and what came was completely different to the picture. The picture shows the base fully closed so you can move it around once you construct it, however the lamp that came the base is a PVC stand so it’s paper so once you put it together and try to move it around, the base will collapse. Furthermore, the reason I purchased this lamp for my new home is because my mom has the same lamp in her living room and I found it very gorgeous and efficient as you only need a button which you can press with your foot to turn it on, however the lamp I was sent comes with a remote which I found very silly as it did not show this in the pictures in the website - it showed a button which I thought I was getting. Also, the instructions show 4 screws that you need to construct the lamp which was not in the pack containing all the items and when I tried to call their customer service line it said they are not available and hung up. I’m not sure if this a scam as how can the product I’ve seen online in the picture be completely different to what’s come?? I needed this lamp for my new house as I want to brighten the area for a family gathering I have and this has ruined my plans, I would have appreciated if I could have gotten a quick response if their phone lines were working but I don’t even have that. Why would I pay almost £70 for a lamp that has no base? I want to return for a full refund or get the correct lamp sent to me as what was sent to me looks very cheap and tacky (a PVC paper circle for a base? Really????)

1 de setembro de 2026
Avaliação não solicitada
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Resposta da ValueLights

We're very sorry to hear about your experience. Unfortunately, we're unable to locate your order from the information provided, so please get in touch with our Customer Service Team with your order number so we can get this resolved for you as quickly as possible.

Kind Regards
ValueLights

Avaliado com 1 de um total de 5 estrelas

Very poor service for returning items

Very poor service for returning items . I am still awaiting my refund

21 de agosto de 2026
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Resposta da ValueLights

Thank you for taking the time to leave us a review. We are sorry but we do not have a return set up for you on our system, please can we direct you to the following link where this can be created:-

https://www.valuelights.co.uk/returns

If you have already returned your order to us then please can we ask that you contact our Customer Care Team with your Evri returns tracking number and they will be more than happy to look into this for you.

Kind Regards
ValueLights

Avaliado com 5 de um total de 5 estrelas

Stunning Pale Rose Bobbin Floor Lamp

I was very impressed with the service. It was so easy to order the floor lamp and it arrived the next day. I am so happy with my Bobbin Pale Rose Light pole, the quality is excellent and it was more substantial than I thought it would be, the colour is exactly as I inspected and I love the attention to detail with the power cord being the same colour as the lamp.

28 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Good service and quality I’m as described …

I ordered an outside light through Amazon UK and it was with me in 2 days. Excellent service. Packed well and good quality as described. I messaged the supplier on a small issue and received an answer within hours. I would deal with them again.

1 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Evri have not delivered

Evri have not delivered next day and have not provided an updated delivery date so I can’t review the products as they have not yet been received. Very poor service from Evri.

28 de agosto de 2026
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Resposta da ValueLights

Thank you for taking the time to leave us a review. We are sorry that your order was not delivered on time, we have both been let down by our carrier on this occasion, and please be assured that we are looking into the delay with Evri directly so we can find out in more detail about what caused this. In the meantime, we will contact you directly so we can discuss this with you.

Kind Regards
ValueLights

Avaliado com 5 de um total de 5 estrelas

useful light

I wasn't disappointed with my floorlight. It arrived promptly and was easy to put together. I like the mushroom colour which is also the colour of the flex. A nice touch. The foot switch seems a bit flimsy, but for the money it's a great addition to my livingroom!

26 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Am still waiting for my order

Am still waiting for my order, 4 days after ordering. The courier company Evri messaged 2 days running informing me that my parcel was being delivered and stated a time . Then messaged they could not make the delivery till the following day .
The following day they again failed to deliver! Have complained and am waiting for a response! Not the fault of value lights but perhaps they should consider engaging a more reliable delivery service.

27 de agosto de 2026
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Resposta da ValueLights

Thank you for taking the time to leave us a review. We are sorry that your order was not delivered on time, we have both been let down by our carrier on this occasion, and please be assured that we are looking into the delay with Evri directly so we can find out in more detail about what caused this. In the meantime, we understand that the order has now been delivered to you and if there is anything in particular about your order that you would like to discuss with us, then please do not hesitate to reach out to our Customer Care Team who will be more than happy to help you.

Kind Regards
ValueLights

Avaliado com 5 de um total de 5 estrelas

Valuelights - Morrigan Grey Wood Tripod Floor Lamp with Large Grey Shade

I ordered this tripod floor lamp and it was delivered the next day. The only downside on delivery was that it was standard delivery and tracking was not available. The timescale given by DX courier was all day 8am to 6pm.which is a bit of a bind having to remain at home all day. The product is of excellent quality and looks great in the living room.

27 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I placed an order which was very straightforward, following this I had a couple of queries which were dealt with very promptly and efficiently. Delivery of the item was also super quick. I would definitely order from this company again.

20 de agosto de 2026

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