Very friendly and helpful customer service what more i need . Called mr Ben trying to insurance my van he made sure all sorted and was very helpful explained everything and he made sure I got the rig... Ver mais
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Veja o que dizem as avaliações
I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... Ver mais
A empresa respondeu
I tried to cancel multiple times was on hold once for around an hour waiting to speak to someone. Cancelled direct debit as had sold the car then was sent threatening emails about recovering lost mo... Ver mais
A empresa respondeu
Already sorted my insurance using this company and found the perfect despite I was getting constant phone calls txts and emails asking me if I’m still looking for insurance. All sorted now apparently... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Informações de contato
First Floor, 140 Brompton Road, SW31HY, London, Reino Unido
- vancompare.com
4,4
Excelente
6 mil avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent customer service from staff
21 de abril de 2026
Resposta da VanCompare.com
Dear Nicholas,
Thank you for taking the time to leave your review.
We are really pleased to hear you received excellent customer service from our staff. It is great to know you had such a positive experience with us.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Shocking excuse of a company
Shocking excuse of a company. Mistakenly submitted an online quote - should have realised I had stupidly done this last year - and got some absolutely shocking prices back. Within seconds, my work phone was ringing it was VanCompare. I politely explained I wouldn't be entertaining their ridiculous quotes, and to be fair to the polite girl on the phone, she accepted that and wished me a nice day. Then the fun started - they have been calling me constantly for the last 3 days. Luckily, I work in Telecomms and we are actually a reseller who can report spam numbers direct to our supplier - this has now been done and reported as abuse. Avoid them and certainly don't submit a quote - you won't get a bit of peace after it, even when you say no.
17 de abril de 2026
Avaliação não solicitada
our dealings were with their associated…
our dealings were with their associated partner vancomparedirect.com have been appalling - they do not answer the phone, They hassle you to renew. They give you the hard sell. There website says you can cancel via the portal - you can't!
if you even vaguely consider using them, try contacting their claims line as a trial and see what response you get!
21 de abril de 2026
Avaliação não solicitada
Once again this company are taking…
Once again this company are taking advantage. Trying to charge me £432.97 to remove a named driver from the policy. Absolutely disgusting. Avoid avoid avoid. This is not the first time I’ve had an issue with them. Last year they charged me a small fortune to cancel my policy on another vehicle. What happened to the days of a £30 fee for making changes to a policy. Crooks through and through! I’m such an idiot for going with them again. Makes me sick. People are struggling enough as it is!
Currently on hold for the 9th time today having not spoken to anyone. Please can someone call me?
21 de abril de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear Craig,
Thank you for taking the time to speak with me earlier today regarding your concerns.
I would like to reiterate our sincere apologies for any inconvenience and frustration caused. I am, however, pleased that we were able to reach a resolution that meets your expectations.
Should you require any further assistance, please do not hesitate to contact me directly. I will be more than happy to help.
Yours sincerely,
Anna Vida
VanCompare
Sounded nice at first !
Sounded nice at first !! Didn’t tell me until the end of the conversation there was a brokers fee !! Found them bit pushy and very expensive !! Will never use again !!
17 de abril de 2026
Quick and easy to use
20 de abril de 2026
Resposta da VanCompare.com
Dear Fraser,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service quick and easy to use. It is great to know everything went smoothly for you.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
I spoke with Mith (the legend) he was…
I spoke with Mith (the legend) he was amazing at explaining all the information.
20 de abril de 2026
Resposta da VanCompare.com
Dear Andrew,
Thank you for taking the time to leave your review.
We are really pleased to hear Mith was amazing at explaining everything clearly and supporting you through the process. It is great to know you had such a positive experience.
We really appreciate your feedback, and we will be sure to pass your kind words onto Mith.
Yours Sincerely,
Anna Vida
VanCompare
Resposta da VanCompare.com
Dear Marco,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the process very easy to complete. It is great to know everything went smoothly for you.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Resposta da VanCompare.com
Dear Steven,
Thank you for taking the time to leave your review.
We are really pleased to hear you received good customer service. It is great to know you had a positive experience with us.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Resposta da VanCompare.com
Dear Russell,
Thank you for taking the time to leave your review.
We are really pleased to hear you found our staff friendly and professional. It is great to know you had such a positive experience with us.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Very easy process with excellent…
Very easy process with excellent customer care well done
20 de abril de 2026
Resposta da VanCompare.com
Dear Adrian,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the process very easy and that you received excellent customer care. It is great to know everything went smoothly for you.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Great young man helping me
16 de abril de 2026
Resposta da VanCompare.com
Dear Paul,
Thank you for taking the time to leave your review.
We are really pleased to hear you had such a positive experience and that you received helpful support throughout. It is great to know everything went well for you.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Resposta da VanCompare.com
Dear Christopher,
Thank you for taking the time to leave your review.
We are really pleased to hear you are happy with your experience. It is great to know everything went well for you.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
To the point and v detailed
19 de abril de 2026
Resposta da VanCompare.com
Dear Caroline,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service to be clear, to the point, and very detailed. It is great to know you had a positive experience overall.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours Sincerely,
Anna Vida
VanCompare
Resposta da VanCompare.com
Dear Craig,
Thank you for taking the time to leave your review.
We are really pleased to hear you found everything easy to understand and very helpful. It is great to know you had such a positive experience with us.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Very easy to get my insurance sorted,
Very easy to get my insurance sorted,
I made a few mistakes on the form and the gentleman I spoke to was very professional and run through everything with me.
18 de abril de 2026
Resposta da VanCompare.com
Dear Marlon,
Thank you for taking the time to leave your review.
We are really pleased to hear you found it very easy to get your insurance sorted and that our team were able to help you through the form and make sure everything was correct. It is great to know you received professional and supportive service throughout.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Very very good…
Very good customer service well spoken and not one miscommunication. 10/10
18 de abril de 2026
Resposta da VanCompare.com
Dear Paul,
Thank you for taking the time to leave your review.
We are really pleased to hear you received very good customer service and that everything was clear and well communicated throughout. It is great to know you had such a positive experience with us.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Good service and smooth
Good service and smooth. But it cover a lot of the questions completed on the form. Overall, happy.
18 de abril de 2026
Resposta da VanCompare.com
Dear Michael,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the service smooth and that you are overall happy with your experience. It is great to know things went well for you.
We also appreciate your feedback regarding the questions on the form — comments like this are very useful in allowing us to continue to improve our services.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
Nice lad called billy helped right out…
Nice lad called billy helped right out quick on point and informative top geezer
18 de abril de 2026
Avaliação não solicitada
Resposta da VanCompare.com
Dear John,
Thank you for taking the time to leave your review.
We are really pleased to hear Billy was quick, helpful and informative throughout your experience. It is great to know he was able to get everything sorted for you smoothly.
We really appreciate your feedback, and we will be sure to pass on your kind words to Billy.
Yours Sincerely,
Anna Vida
VanCompare
The client experiences for me were 1st…
The client experiences for me were 1st class he explained and helped me through the process
17 de abril de 2026
Resposta da VanCompare.com
Dear John,
Thank you for taking the time to leave your review.
We are really pleased to hear your experience was first class and that everything was clearly explained while you were guided through the process. It is great to know you felt well supported throughout.
We really appreciate your feedback.
Yours Sincerely,
Anna Vida
VanCompare
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