Be aware! My renewel premium was held two weeks prior to my renewel date and will take ten working days to be refunded! My bank transaction initially stated pending but it's changed to paid and... Ver mais
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Veja o que dizem as avaliações
I received very good service from the customer sales agent. Even though the price had changed from what was shown online, I am still fully satisfied with the service provided. I would fully recommend... Ver mais
Professional and efficient service. Staff were helpful, took time to go through details and adjusted the price after discussion. Everything handled clearly and without pressure. Would recommend.Thanks... Ver mais
A empresa respondeu
Purchased my policy through Confused and had to call VLD to validate. Customer service was great and very informative. I have no complaints and would gladly use again.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Informações de contato
Reino Unido
- vanlinedirect.co.uk
4,1
Muito Bom
12 mil avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Van LineDirect
Dear Ahmed,
Thank you for taking the time to leave your review.
We are really pleased to hear you had a great experience with us. It is always good to know everything went well.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
Van LineDirect
Misleading and not fluid
Although eventually having to take the policy the process was not fluid and the price increased by 50% from the initial quote which was then engaged and a deposit paid. The policy required validation by way of a telephone call and during this the advisor claimed that the information had been input incorrectly. Luckily I had kept the application form and could evidence that it had in fact been filled out correctly and at this point the insurance cost was lowered but still £200 more than originally quoted and paid for. This was more acceptable but still not i had engaged with. My mood was not lifted upon received the broken down invoice which stated a broker fee of nearly £100. Given my need to cover the vehicle I had to continue with this but I was not impressed at all.
15 de abril de 2026
He was so helpful and understanding of…
He was so helpful and understanding of my situation and the confusion I was under. He supported me in order to get a reasonable quote to continue driving. I felt he was very good at putting the customer first.
10 de abril de 2026
Resposta da Van LineDirect
Dear Jocelyn,
Thank you for taking the time to leave your lovely review.
We are really pleased to hear you felt supported and understood, especially during a confusing situation. It is great to know the adviser took the time to help you and put your needs first while finding you a reasonable quote.
We really appreciate your kind feedback.
Yours Sincerely,
Anna Vida
Van LineDirect
THE GUY I SPOKE WITH BILLY WAS…
THE GUY I SPOKE WITH BILLY WAS INFORMATIVE HELPFUL AND VERY GOOD AT HIS JOB.
13 de abril de 2026
Resposta da Van LineDirect
Dear Callum,
Thank you for leaving such a lovely review.
We are really pleased to hear Billy was informative and helpful. It is great to know you had such a positive experience. We will be sure to pass on your kind words to Billy.
We really appreciate you taking the time to share your feedback.
Yours Sincerely,
Anna Vida
Van LineDirect
Resposta da Van LineDirect
Dear Steven,
Thank you for taking the time to leave your review.
We are really pleased to hear you received great service. It is always good to know you had a positive experience with us.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
The guy I spoke to on the fone couldn't…
The guy I spoke to on the fone couldn't have been more helpful,
After explaining at the beginning of the conversation that I was in a bad signal area and I may lose signal altogether,he was as thorough and quick as possible altogether a great experience with something as boring as insurance renewal .....Brilliant 5 *****
10 de abril de 2026
Resposta da Van LineDirect
Dear Stephen,
Thank you for taking the time to leave your review.
We are really pleased to hear the person you spoke to was so helpful and took the time to work with you given the poor signal. It is great to know he was thorough, quick and made what can often feel like a dull process much easier for you.
We really appreciate your feedback and 5 star rating, and we will make sure that your kind words are passed on to the team.
Yours sincerely,
Anna Vida
Van LineDirect
I am happy about Van Linedirect…
I am happy about Van Linedirect Customer service are very friendly and helpful I am more than happy thank you
9 de abril de 2026
Resposta da Van LineDirect
Dear Daro,
Thank you for taking the time to leave your review.
We are really pleased to hear you are happy with us and found our customer service friendly and helpful. It is great to know you feel more than happy with the experience.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Absolute disgrace
Absolute disgrace, tried to say I was lying on my actual quote & said I'd not specified I wanted commuting so tried to charge extra, tried to up my excess & change my mileage, when I cancelled I never got all of my money back & they said they'd paid it to a different card which they hadn't, this company should not be allowed to operate!!! Absolutely appalling!!
31 de março de 2026
Avaliação não solicitada
I choice this company because they are…
I choice this company because they are offering a queke response and great costumer service
6 de abril de 2026
Resposta da Van LineDirect
Dear Costea,
Thank you for taking the time to leave your review.
We are really pleased to hear you chose us because of our quick response times and great customer service, and that we delivered a positive experience for you.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
Van LineDirect
Resposta da Van LineDirect
Dear Adrian,
Thank you for taking the time to leave your review.
We are really pleased to hear you had such a fabulous experience and that you would definitely use us again.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Resposta da Van LineDirect
Dear Lee,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the team very helpful. It is great to know you had a positive experience with us.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Resposta da Van LineDirect
Dear Gary,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the person you dealt with great and easy to work with. It is always good to know the service was straightforward for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Resposta da Van LineDirect
Dear Mark,
Thank you for taking the time to leave your review.
We are really pleased to hear you found the process very easy and that everything was quickly sorted for you. It is also great to know you were happy with the service overall.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
worst customer service.
worst customer service.
They never answer the phone at all.!!!!!!
Have 3 vehicles with them that I am moving to another supoplier.
4 de abril de 2026
Avaliação não solicitada
Resposta da Van LineDirect
Dear Mr. Pucill,
Thank you for taking the time to speak with me this morning. It was good to address your concerns directly and begin working towards resolving the issues you have faced. I look forward to bringing this matter to a satisfactory conclusion for you.
Thank you again for your patience and understanding in the meantime. I look forward to catching up with you again shortly.
Yours Sincerely,
Charlie Byrne
Van LineDirect
The blokes on the phone were very…
The blokes on the phone were very helpful and willing to get me to the cheapest quote they could come up with.
4 de abril de 2026
Resposta da Van LineDirect
Dear Harry and John,
Thank you for taking the time to leave your review.
We are really pleased to hear the team were very helpful and willing to find you the cheapest quote they could. It is great to know you felt supported and got a good outcome.
We really appreciate your feedback, and we will make sure that your kind words are passed on to the team.
Yours sincerely,
Anna Vida
Van LineDirect
Team went out of there way to get the…
Team went out of there way to get the price as low as possible for me
2 de abril de 2026
Resposta da Van LineDirect
Dear Liam,
Thank you for taking the time to leave your review.
We are really pleased to hear the team went out of their way to help get the price as low as possible for you. It is great to know you felt supported and happy with the outcome.
We would also really appreciate your thoughts on what we could have done to make this a 5 star experience. If there is anything we could improve going forward, please do let us know.
Yours sincerely,
Anna Vida
Van LineDirect
Resposta da Van LineDirect
Dear Dean,
Thank you for taking the time to leave your review.
We are really pleased to hear you received a great, friendly service. It is always good to know the team made things positive and straightforward for you.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Great customer care nice guy👍
1 de abril de 2026
Resposta da Van LineDirect
Dear Ben,
Thank you for taking the time to leave your review.
We are really pleased to hear you received great customer care and had a positive experience with the person you spoke to. It is great to know the service left such a good impression.
We really appreciate your feedback, and we will make sure your kind words are passed on to the team.
Yours sincerely,
Anna Vida
Van LineDirect
Resposta da Van LineDirect
Dear Patrick,
Thank you for taking the time to leave your review.
We are really pleased to hear you received great service and found the team very helpful and polite. It is always good to know we made a positive impression.
We really appreciate your feedback.
Yours sincerely,
Anna Vida
Van LineDirect
Amazing service, great customer care really happy with my insurance thank you
Amazing customer service quick and simple would recommend to anyone looking for insurance
31 de março de 2026
Resposta da Van LineDirect
Dear Barry,
Thank you for taking the time to leave your review.
We are really pleased to hear you received amazing service and great customer care, and that you are happy with your insurance. It is also great to know you found everything quick and simple and would recommend us.
We really appreciate your kind feedback and recommendation.
Yours sincerely,
Anna Vida
Van LineDirect
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