Vehicle-Spares.comAvaliações 

157
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic experience. Panicking on The weekend to get these light lens ready for the working week and received on Tuesday. Packaging and product fantastic. Excellent communication throughout the proce... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Second time ordering from this company, first time no issues hence returning customer. Sadly won’t be using again - need to return an item (as my consumer rights) but impossible to get any communicati... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Phenomenal! Don’t think I’ve ever written that in a review before. I just hit a pole in a blind spot. Pulled over logged in and in less than 2 mins I had my order confirmed as the correct part paid an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Highly recommend this company from start to finish help me through out. Parts are excellent quality and quick next day delivery. Thanks

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Peças para Carroceria

Escrito pela empresa

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

157 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(157)

29 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Awesome Business

Have bought many headlights now and is always a pleasure to deal with. Any questions are answered quickly and with knowledge. Deliveries are always fast and items are well packed and as described. Not had to return a single headlight.

27 de março de 2024
Avaliado com 5 de um total de 5 estrelas

replacement bumper for nissan xtrail

vehicle spares has provide excellent service. checking my item arrived. when the new part was arrived damaged they help to quickly to replace the part with an undamaged item. they help with contacting the delivery company. provide me with telephone number and contact. new parts arrived undmaged. I can nnot fault the service i recieved. I have ready recommend vehicles spares to a friend requiring vehicle body parts.

11 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I cannot express how impressed I am…

I cannot express how impressed I am with the customer service I received. I had many questions about a product I was interested in purchasing and the advisor, Simon, went above and beyond in providing me with all the information I needed to make an informed decision. His responsiveness, punctuality, and the overall quality of service he provided were exceptional. I am truly grateful for his help and because of him, I will definitely be making a purchase from this company. Thank you so much

21 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely no communication from this…

Absolutely no communication from this company. Item was late to arrive so I tried to contact them about this - no reply !!! Then when it did arrive it was damaged in a number of areas - tried contacting them, guess what ? NO REPLY AGAIN!!!! Tried twice after and still waiting, so no other option but to leave feedback on a terrible transaction with this company. I'll never be using again and I'd advise others to do the same

19 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

it's a simple matter

it's a simple matter, I called and asked if parts were available and whether they would be delivered on time Sebastian, the person I talked to assured me that this would be the case and so it happened👍🫡

7 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great website with very competitive…

Great website with very competitive prices. Quick delivery and headlight packaged very well. There was a problem with the headlight we ordered, but customer service was fantastic and a new one was sent out to us the next day, which was perfect! The faulty one was collected by a courier. Will definitely do business with this company again. Absolute five star service! Thank you. 👍😃

27 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered an item and it was delivered…

I ordered an item and it was delivered to the wrong address. I asked all of my trusted neighbours, none of which have received the item. I requested a replacement or refund and the company have just refused since they “provided a tracking number”. What good is a tracking number if it’s delivered to someone else?? Disgusting service from this company, not only have I not got the item but I’m now without the funds I paid as well. Absolute scam!!! Wouldn’t trust this company or recommend to my worst enemy.

18 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay well away

I want to express my extreme dissatisfaction with my recent experience. The communication was severely lacking when I requested a return for the incorrect parts I received. Furthermore, the body panels supplied were of unbelievably poor quality and did not fit properly.

Despite my initial request for a return within 30 days, as per your business terms and conditions, I received no resolution. Numerous calls to your company were ignored. It was only after a lengthy process that you finally answered my call, only to disregard my request. Left with no other option, I had to open a case with PayPal.

As per PayPal's request, I returned the items for a refund, and you were compelled to issue the refund. This experience should serve as a lesson in conducting business and customer care. Regardless of the product or service, customers should not be treated in the manner I experienced.

I strongly urge you to improve your communication and customer service practices to avoid similar situations in the future.

25 de setembro de 2023
Avaliação não solicitada
logotipo da Vehicle-Spares.com

Resposta da Vehicle-Spares.com

S Husan, thank you for leaving feedback, however I do not think your 1 star review is justified. You requested to return your entire order after our 30 returns policy and asked if we would collect to which you were informed that we couldnt take the parts back. After more than 2 months you then opened a case with PayPal stating that the items were defective or not as described. This is not true. You ordered the wrong parts for your vehicle. This has then been dealt with by PayPal and unfortunately have sided with you, meaning you get your full order amount back, because you stated the parts were defective. If it were possible, I would be telling businesses to stay well away from you as a customer.

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