Vehicle-Spares.comAvaliações 

Great service, quality item that is as good as the original! And received items well package and quickly.

I orded a bumper for my car releasing I won't be needing it... After few hours ordering I quickly message the company and they canceled my order no questions asked... Would use again.

On Monday 29th May 2023 at 11.36 am I ordered a replacement a car Bonnet for Skoda Octavia Estate 2017-2020 (as shown below) and was supplied with an acknowledgment email with Order number VS22688 from this company.



Soon after I realised that I had ordered the wrong item.

So, on Monday 29/05/2023 at 11:54 I sent an email to Vehicle-Spares.com as shown below.

Hello good day, I am after purchasing a replacement bonnet for my Skoda Octavia 2017 Estate se tsi 150 auto. I have ordered the bonnet shown below but do no think it is the correct one for my vehicle. I believe that the correct Skoda part number for my car is 5E0823031B. I am so sorry to make a mess of ordering the incorrect part. If you need to contact me pleased do not hesitate to contact me, thank you. Kindest regards. Paul.

After receiving no reply from the merchant, I was concerned that they would action the order even though it was incorrect.

I have tried to contact Vehicle-Spares.com on the telephone number 0333 22 44 847 that is shown on their order acknowledgement email.

31/05/2023 10.23 am – 3rd Phone call made – no reply – message left – as of now no reply.

30/05/2023 9.38 am – 2nd Phone call made – no reply – message left – no reply.

30/05/2023 9.38 am – 1st Phone call made – no reply – message left – no reply.

After strenuous efforts to contact the merchant to explain my error I have been unable to rectify this matter alone.

I then went to PAYPAL to obtain a refund for the full amount for the item described above.

Ordered a part. Cancelled it straight away. Said id get refunded within 3 working days. Its been 6 working days and still nothing. Havent answered the phone even though ive called around 20 times now on different days and times. Have not got a call back. Havent had a reply to my emails either. Ridiculous customer service. Will be taking it further to reclaim my apparently refunded £270.

Brilliant service and speedy response to any questions. Item arrived within a couple of days . Highly recommend and would use this company again.

I recently ordered two bumpers from vehicle spares with next day delivery, after 3 days I had not received them so I tried to get in contact with the company. After multiple phone calls (no answer) I then sent an email (no reply) finally I saw that I could contact them through WhatsApp again no answer. After 3 days I wrote another message stating that I would have to contact the bank and claim my money back if I didn't get a response. Funnily enough they then started replying blaming the delivery company and they did eventually get them re sent and I did get my bumpers but it was a really bad experience and would definitely not recommend anyone use them unless they are ok will a lot of stress and aggravation.

These guy’s were really helpful and went above and beyond to get me some new headlights and at a very reasonable price. Massive thanks to Simon.

Incredible service. Prompt delivery, competitive price. Cheers

Two dealings with these guys.
1) Delivered a really hard to find part super quickly at a price comparable with second hand ones. Brill.
2) One part didn't quite work out with what I was trying to do and despite me farting about on the return, gave a full refund. Chap I spoke to on the useful WhatsApp thingy couldn't be more helpful either. Top man.
6 out of 5!

Quick, really helpful and good service

First time dealing vehicle spares com and they turned what might have been a difficult experience around in a matter of hours!!.. the experience being.. that I had ordered the incorrect part !.. contacted them through WhatsApp before it was dispatched and they sorted easily out with our fuss . Refunded me right away. They couldn’t have been more helpful and they will be my first point of f contact from this point on for any other parts required. Thank you again.

Phoned to confirm what I was ordering was correct for the car and confirmed it was. Ordered online and was delivered the next day very securely packaged as it was a body panel. I emailed shortly after ordering and asked if the could leave in secure place and did ao as requested. Straight forward transaction, exactly as it should be. Will use again and very competitive on price.

Can you give zero?

Where do you start?
Charge £36 postage on a FAKE Item that cost £5 to return
Item blatant FAKE
Poor communication
Zero interest in fixing issue
Zero knowledge of the Distant selling legislation that allows returns
Then item so fake its approx an inch bigger than genuine part.

This would have been a 5 star review, the item arrived quickly and efficiently, but unfortunately I had to return the item i they replied to the email as to where to send it back to quickly then stopped replying to emails when I asked when my refund would be processed and you can never get anyone to answer the phone when you call. BEWARE when buying from them