I found Vetsure very helpful, talking me through what was available , the young lady speaking to me didn’t give me a sales talk. but helped me thru every contract, no pressure, so anyone not sure I... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Having recently suffered a serious personal loss, I was very emotional. I adopted a puppy from a dog rescue, to help look forward to the future, both for me and the puppy. I was treated with kindnes... Ver mais
A empresa respondeu
Absolutely amazed at the care and professionalism of Vetsure. All their call handlers are kind and patient. They had great compassion and understanding all the way through my claim. They were very... Ver mais
A empresa respondeu
Communication was great, staff were polite and easy to understand explaining everything fully and answering my questions. The price was lower than my renewal which was the reason for moving insurers.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Escrito pela empresa
Informações de contato
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Reino Unido
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Vetsure Pet Insurance
Hi Grant,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Abigail was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Archie’s journey.
Kind regards,
Lee and The Vetsure Team
Kind, compassionate and professional.
Today I phoned to cancel my vet plan insurance which is run by Vetsure as my elderly cat had passed away.
I was treated with such kindness and compassion that I will definitely consider changing my current pet insurance with Many Pets over to Vetsure.
2 de abril de 2026
Avaliação não solicitada
Resposta da Vetsure Pet Insurance
Hi Jacquelyn,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
customer service
2 de abril de 2026
Resposta da Vetsure Pet Insurance
Hi Jennifer,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure. Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Vetsure Pet Insurance
From the start of the call, Ally was friendly, professional and knowledgeable about the insurance details. I feel everything I wanted to know was explained and I didn't need to ask anything. Highly recommend Vetsure. My pet has immediate cover which puts my mind at rest.
2 de abril de 2026
Resposta da Vetsure Pet Insurance
Hi Lynne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy’s journey.
Kind regards,
Lee and The Vetsure Team
I dealt with a gentleman called Jake…
I dealt with a gentleman called Jake who was very friendly and very informative. Took his time and repeated details i didn't quite understand. Recommended
27 de março de 2026
Avaliação não solicitada
Resposta da Vetsure Pet Insurance
Hi Joyce,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Fantastic lady helped me set up my…
Fantastic lady helped me set up my puppy pet insurance, talked me through everything in detail. Brilliant an asset to Vetsure Pet Insurance fantastic thank you so much
31 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Sophie,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Tilly’s journey.
Kind regards,
Lee and The Vetsure Team
Ally the young lady was so lovely and…
Ally the young lady was so lovely and friendly,she went through everything with me,explained with detail,I definitely would give them a ring for a quote on insurance
30 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Julie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with a quote. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Seems easy
Seems easy! First time using this pet insurance company all good so far!
19 de janeiro de 2026
Resposta da Vetsure Pet Insurance
Hi Joyce,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Dizi’s journey.
Kind regards,
Lee and The Vetsure Team
Customer service team were extremely…
Customer service team were extremely helpful in guiding me through the options available for insuring our new puppy. A very positive and successful process!
25 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Irene,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Sammy’s journey.
Kind regards,
Lee and The Vetsure Team
Great customer service
I was well informed by the knowledgeable advisor she went though every plan & I was able to pick the one that suited my pets needs most, very happy.
25 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Laura,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Omi’s journey.
Kind regards,
Lee and The Vetsure Team
All explained to me really well
All explained to me really well, ease of setting up was spot on. Brilliant service and very knowledgeable staff.
24 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Katie,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Franklin’s journey.
Kind regards,
Lee and The Vetsure Team
Great product for our pet.
A very easy process conducted over the phone with a knowledgeable representative.
24 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Robin,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ada’s journey.
Kind regards,
Lee and The Vetsure Team
The operator was very kind and…
The operator was very kind and understanding with me, she explained everything so that I understood e everything about the policy
24 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Gerarda,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Gymmy’s journey.
Kind regards,
Kelly and The Vetsure Team
Amazing service 👏
Service was just amazing, the lady I dealt with was so kind and caring.
Would highly recommend 😁
24 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Tracey,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Teddy, Billy and Bella’s journey.
Kind regards,
Kelly and The Vetsure Team
Polite and easy to do over phone
We have a ex racer unfortunately we don't have much info on her history before we got her but we done what we can gone for accidental least she as some cover I got it explained over the phone the lady was polite and explained everything that came and either plans are not expensive it just certain things are not covered
24 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Lynn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bindi’s journey.
Kind regards,
Kelly and The Vetsure Team
Pointless
Would not cover treatment or emergency vet visit, subsequent pet being PTS because of passing comment on vets record which apparently counts as an existing condition. Will not be renewing, feel like pet insurance is pointless after our experience
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Vetsure Pet Insurance
Hi Helen, thank you for taking the time to share your feedback, and we are truly sorry to hear about the loss of your pet. We understand how incredibly difficult and upsetting this must have been for you.
We appreciate how frustrating it can feel when a claim is not covered, particularly in such distressing circumstances. While we always aim to support our customers as much as possible, there are occasions where we are unable to provide cover in line with the terms of the policy, including where conditions are considered pre-existing.
We would be happy to review this with you and offer further clarification on the decision. You can contact our team on 0800 050 2022 to discuss this further.
Kind regards,
Lee and The Vetsure Team
Went though everything I would…
Went though everything I would recommend to anyone that's looking for a dog or cat insurance
23 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Kim,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Charlie’s journey.
Kind regards,
Kelly and The Vetsure Team
The lady I spoke to was sympathetic and…
The lady I spoke to was sympathetic and helpful and the whole process was quick and simple. I am reassured by the fact that Vetsure deal directly with the vet I go to.
16 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Ann,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Karloff’s journey.
Kind regards,
Kelly and The Vetsure Team
They are really good pet insurance…
They are really good pet insurance definitely recommended 100%
20 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Nicola,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Eva was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Lily-Louise’s journey.
Kind regards,
Kelly and The Vetsure Team
Ally agreed to call me back in 2025…
Ally agreed to call me back in 2025 after i messed up my dog insurance and today she did as she had promised . Ally helped me find the best insurance plan with them for me and my dog Edna. It was quick and easy and I am glad I spoke to her as she linked up another service I currently have through vetsure.
20 de março de 2026
Resposta da Vetsure Pet Insurance
Hi Carly & Alice,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Edna’s journey.
Kind regards,
Kelly and The Vetsure Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.