Vico Homes Avaliações 218

Very happy with the service,
Thank very much

Great job done by Vico Homes. Everytime I request a repair they quickly and proffessionally handle it x.

I phoned to get confirmation of appointment time I got through quickly the lady was clear and polite she even double checked it just to be certain all in all i can’t complain good customer service

This tradesman at vico homes went above and beyond and were very polite

Never thought I would be writing this but credit where credit is due. The landlock area behind my house has been cut for the fourth time this morning, since January. It's a pleasure to look out of my back windows now. The one thing that would get that extra * would be clearing up the rubbish from the backs of fences. Well done Vico.

The lovely gentleman who came out to help me with the gas Service was punctual, polite, informative, cheerful & a joy to speak to. Most workmen are, but not all, this one rose above & beyond. A pleasure.

Had to unfortunately deal with vico homes to end a tenancy due to a sudden bereavement. Their service was exceptional, the young woman I spoke to in Pontefract office was lovely, and we were given plenty of time to empty property and could leave behind anything we didn't want and they would dispose of it, this made a very difficult time more manageable.

Not fit for purpose.

There appears to be little consistency in how policy is applied, and communication has often been dismissive and contradictory. Timeframes provided have shifted repeatedly (“4 weeks, 8 weeks, 10 weeks”), only to later be contradicted by external information suggesting significantly longer waits.

A system with a reported waiting list of 27,000 should be held to a high standard of transparency and accountability. From my experience, there is a lack of clear ownership, limited avenues for meaningful complaint, and a tendency toward circular responses rather than resolution.

The impact is not abstract. I have been left sofa surfing after being advised that my name would be added to a tenancy as an “automatic process,” which did not occur. This left me without any protected rights to my home. Since then, I have encountered repeated deflection and a lack of clear answers, with responsibility often redirected rather than addressed.

EDIT 2026 – I have now been on the waiting list for almost four years, previously in Band B. My banding has recently been reduced to Band D despite no material change in my circumstances.

Attempts to seek clarification have been met with generic policy responses, avoidance of specific questions, and unsolicited phone calls that appeared to steer the conversation away from the issues raised. The rationale now given is that I no longer meet local connection criteria — a position that seems to arise directly from the extended period I have remained in housing need without being rehoused.

Rebranding does not address these underlying issues. What is needed is consistency, accountability, and a process that engages meaningfully with individual cases.

9/4/2026

Thank you for your response.

I have already raised this matter formally in writing and am currently awaiting a full response to my complaint.

Given the issues I’ve experienced, I would prefer to keep communication in writing so there is a clear and accurate record.

I look forward to your response through the appropriate channels.

14th May 2026 - Generic response letter received with no acknowledgement of any points raised in my complaint, just a reassertion of policy. Further complaint raised about the poor administration , time wasting and lack of care and concern.

Jimmy Quinn tradesman is a true legend, professional and very knowledgeable. Carried out a drain unblocking on my property, such a lovely guy and a credit to vico homes.

Kathryn at vico homes has been amazing throughout the process of buying my first home. Helpful imformative and friendly throughout. nothing I asked was ever too much.

Good service and trades person very good

Workman carried out the work perfectly cleared up after

Elliot and Mark did a Fabulous job today installing a new bath tub for me. Friendly, neat and tidy, the work carried out was a job well done, thank-you.

Just waiting joiner now to finish doing my front porch.needs reboarding totally.see last job reference : 250219280

Andrea explained everything from start to finish well please with service provided

Questions easy to read and understand with them been short and not too long and less understanding

Very helpful

I am happy with your cooperation and efforts and I am happy with your team and I wish you success in your work. Thank you.

I was given reassurance during my call that my concerns were important good customer service