Having had a few issues with our caravan a engineer arrives by the name of Steve (name on t-shirt! Haha) He rectified all the issues to a very high standard, he was pleasent from arrival to leaving... Ver mais
A empresa respondeu
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Having had a few issues with our caravan a engineer arrives by the name of Steve (name on t-shirt! Haha) He rectified all the issues to a very high standard, he was pleasent from arrival to leaving... Ver mais
A empresa respondeu
100% Quality, excellent customer service, Comfort and luxuary all rolled into one. My only wish is we could stay in our caravan 12 months of the year.
A empresa respondeu
Had issues with getting our query acknowledged but contacted Joanne and she was able to escalate it and eventually got us what we needed. Joanne gets 5 stars, Victory's response time gets a 3 so middl... Ver mais
A empresa respondeu
I am so pleased to give Keith an Andy from Victory this review, Keith Simmonds was great with his communications and setting the time frame for repairs to be completed by his maintenance guru Andy !... Ver mais
A empresa respondeu
Victory Leisure Homes is a holiday home & lodge manufacturer based in East Yorkshire. Our team of industry experts has developed a range of outstanding holiday homes that are underpinned by the knowledge of experienced craftsmen and cutting-edge technology.
Victoria House, HU7 0BZ, Hull, Reino Unido
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I had a great interaction with Jo regarding some queries I had. She was very helpful and went above and beyond! Thanks again.

Resposta da Victory Leisure Homes
Excellent service.
Would highly recommend.

Resposta da Victory Leisure Homes
Great communication and super helpful. Has made the process so much easier for me, Much appreciated Jamie, thank you

Resposta da Victory Leisure Homes
Always a fast response to resolve problems.

Resposta da Victory Leisure Homes
If you ever need help......ask for Jo!! She's great.
Friendly and will do her absoloute best to resolve whatever issue you have.

Resposta da Victory Leisure Homes
Joanne Buchanan, was a great help, efficient and quick to respond and help me with my issue. very friendly and a pleasure to have help from her.

Resposta da Victory Leisure Homes
Happy to get our suite replaced. Good communication with Joanne who kept us informed when it was happening. Engineer came and made a fab job

Resposta da Victory Leisure Homes
Joanne consistently goes above and beyond to assist with any questions and queries directed her way and can always be relied upon to provide help and support when needed, alongside being friendly and personable at all times!

Resposta da Victory Leisure Homes
Every time I have any questions or need any help Joanne in customer relations is always on hand and nothing is ever too much trouble. certainly a credit to the team at Victory.

Resposta da Victory Leisure Homes
Yet another visit today from Keith Simmonds, who once again has helped us to the extreme, and has supplied an amazing service. Such a pleasure every time he visits. 10/10.

Resposta da Victory Leisure Homes
We needed some maintenance doing on our 2-year old Victory Baywood. Jo in after sales arranged for the engineers to come on a convenient day for us. Juris and Chris arrived spot on time and carried out the necessary work quickly, efficiently and effectively. Two great guys, we cannot thank them enough or fault their professionalism, especially the way they cleaned up after themselves.

Resposta da Victory Leisure Homes
I was lucky enough to have Steve come from Victory for snagging issues.
He is an absolute gem: kind, helpful, polite and extremely good at his job. Thank you Steve!

Resposta da Victory Leisure Homes
Steve came to replace my sink. Very respectful to property and left everything neat and tidy. Only complaint about Victory is they arrive unannounced. Luckily I have been in both times.

Resposta da Victory Leisure Homes
We have just had a new Khalo lodge delivered to Derwent Oaks Park in York. All the warranty queries were uploaded to the Victory portal on Tuesday and we had an engineer on park yesterday booked by Jamie Sonnabend. The engineer resolved most of the issues bar the parts on order. A big thank you to Jamie and the warranty team at Victory for impeccable service. 😊

Resposta da Victory Leisure Homes
The customer service I received from Jamie was excellent. Would definitely recommend this company.

Resposta da Victory Leisure Homes
Paul the all round tradesman that came to do the snagging issues we reported on our Victory Lakewood Lodge has done an excellent job inside. We are very pleased 👍 We haven't had a chance to look outside yet as it was dark when we arrived

Resposta da Victory Leisure Homes
Paul was a pleasure to have on site as always. Always smiling and friendly and gives us girls in the office plenty of time to get to his request and is understanding when it takes time to find the right key.

Resposta da Victory Leisure Homes
Always a pleasure to deal with - very helpful - especially Scott. Top marks from me.

Resposta da Victory Leisure Homes
Steve has attended to help with small warranty issues. Always polite and respectful and does a good job. Knowledgable staff are a companies best asset, especially in after sales and Steve is welcome on the park anytime.

Resposta da Victory Leisure Homes
When you buy a victory lodge ( I got a Lake wood ) you will find Snag's that need fixing.
Make sure you take photos of them and report them immediately as you only have 2 year warranty. It will take time for snags to be done but they will eventually be done.
Cheers to Scott for eventually getting them sorted

Resposta da Victory Leisure Homes
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