purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver mais
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Veja o que dizem as avaliações
Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great ap... Ver mais
A empresa respondeu
I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any c... Ver mais
A empresa respondeu
Great service direct from Viofo, with next day free delivery. Now on my third Viofo dashcam (upgraded sensors make trade up worth it) as they are straightforward to fit, unobtrusive and have proved re... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK based dash camera experts. We take pride in our sleek designs, outstanding performance and great customer service. Our innovative products represent great value and exceptional quality so that you have a product you can rely on when you need it the most, without it costing the earth.
Informações de contato
Holme Road Offices, Holme Road, PE7 3NA, Yaxley, Reino Unido
- 03302233108
- support@ViofoUK.co.uk
- viofouk.co.uk
3,2
Bom
187 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Viofo A299 pro
Viofo A299 pro. The dashcam is simply awesome. It just works. Easy to use.
17 de abril de 2024
Resposta da Viofouk
Hi Steve,
Thank you for your feedback on the Viofo A299 Pro dashcam! Ease of use is definitely important, and we're glad to know that you find it user-friendly. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Kind regards,
Chelsea
Resposta da Viofouk
Hi Mrs Davidson,
We're delighted to hear that the present you bought was well received and that the recipient is really happy with it! It's always wonderful to know that our products bring joy and satisfaction to our customers. If there's anything else we can assist you with or if you have any further questions, feel free to reach out. We're here to help ensure that both you and the recipient continue to have a positive experience with our products.
Kind regards,
Chelsea
Simple ordering process
Simple ordering process. Arrived in the next post. Brilliant.
22 de março de 2024
Resposta da Viofouk
Hi Eric,
We're thrilled to hear that you found our ordering process simple and that your item arrived promptly! Providing a seamless and efficient experience for our customers is a top priority, and we're delighted that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure your continued satisfaction with our products and services.
Kind regards,
Chelsea
Resposta da Viofouk
Hi Saper,
Thank you for your feedback! We're thrilled to hear that you're pleased with the service you received and that your delivery arrived promptly. Ensuring a smooth experience for our customers is important to us, and we're glad to hear that everything is working fine for you. If you ever have any questions or need assistance in the future, please feel free to reach out. We're here to help!
Kind regards,
Chelsea
I never leave reviews but thought I…
I never leave reviews but thought I might for VIOFO.co.uk. I emailed VIOFO.co.uk at the start of last week about a a229 pro 3ch as I’ve had two close calls in the past week. The email was asking about any discount codes as I couldn’t seem to find any, I wasn’t expecting anything back as you normally don’t but to my surprise they went out their way to provide me with one which they didn’t have too. It is much cheaper on VIOFO.com website but this doesn’t come with VAT/Custom charges, it could take a while to come plus I’m assuming if you ever have a problem with a warranty claim (replacements) when ordering from VIOFO.co.uk store, it will be sent from the uk store not overseas. So I phoned them to ask a question about my order but went to voicemail I could have called at a busy time/lunch break so I didn’t think nothing of it. Around an hour later I receive a call from them asking if everything was okay and if I needed any help as I originally wanted to know would I get my order the next day as I ordered after 12pm, the person I spoke to on the phone was very helpful and it’s not every day you receive a call back from a retailer as most of them only care about your money. The product has had a few problems though but I think that was due to sd card compatibility issues as David politely advised on the phone as I was originally going to return the item but tried a different SD card an seems to be working okay for now (fingers crossed). As for the app to be honest I’ve used worse and it does do the job but could do with some work but it’s not their fault. Updating the firmware isn’t even bad but I can see some problems for people who are confused on how to use a computer but it is very simple and the video quality is the best I’ve seen so far. The item arrived packaged well inside another box which is always good to see. Sorry for the long review and thank you for your help :)
7 de março de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi Mr Wood,
Thank you so much for taking the time to share your detailed experience with VIOFO.co.uk! We're thrilled to hear that you were pleasantly surprised by our customer service, including the personalised assistance. It's great to know that our team reached out to ensure everything was going smoothly with your order and provided helpful advice regarding SD card compatibility. We're glad to hear that the product is working well for you now, and we'll continue to strive for excellence in both our cameras and customer service. If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing VIOFO.co.uk!
Kind regards,
Chelsea
David was helpful
Great help over the phone when contacted them about an extra camera & charger
26 de fevereiro de 2024
Resposta da Viofouk
Hi Jill,
We're thrilled to hear that our support team was able to assist you effectively over the phone regarding your additional camera and charger. Providing excellent service is our priority, and we're grateful for your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out
Kind regards,
Chelsea
Resposta da Viofouk
Hi Chris,
Thank you for your feedback! We're delighted to hear that you found the setup easy and that the camera fit well. It's fantastic to know that you're enjoying the great image quality from both the front and back cameras. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Chelsea
Quick delivery and an excellent product.
Quick delivery and an excellent product.
22 de fevereiro de 2024
Resposta da Viofouk
Hi Andy,
We're thrilled to hear that you received your order quickly and that you're pleased with the product! Thank you for choosing Viofo and for taking the time to share your positive experience. If you have any questions or need further assistance, feel free to reach out.
Kind regards,
Chelsea
hade to return an item I ordered…
hade to return an item I ordered incorrectly it was delt with promptly and the correct replacement item sent thank you
20 de fevereiro de 2024
Resposta da Viofouk
Hi Anthony,
Thank you for sharing your experience with us! We're glad to hear that we were able to promptly assist you with your order and provide the correct replacement item. If you ever need assistance in the future, please don't hesitate to reach out.
Kind regards,
Chelsea
Customer service was above and beyond
Customer service was above and beyond. A great company to deal with. I wouldn't hesitate to recommend them.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi John,
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our customer service team. Providing excellent service and support is one of our top priorities, and we're glad to hear that we exceeded your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help!
Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Chelsea
Superb Viofo UK customer service
Absolutely superb customer service from Viofo in the UK.
Their 4K dash cam is a quality product and the whole buying experience and support received was excellent.
Thanks.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi,
Thank you for your glowing feedback! We're thrilled to hear that you had an excellent experience with Viofo's customer service in the UK and that you're satisfied with your 4K dash cam.
Providing top-notch customer service and quality products is our priority, and we're delighted to hear that we've met your expectations throughout the buying process and beyond.
If you ever have any questions or need further support with your dash cam, please don't hesitate to reach out. We're here to help ensure your continued satisfaction and safety on the road. Thank you for choosing Viofo!
Kind regards,
Chelsea
Bought 2 Cameras
Bought two cameras, A119 V3 and the VS1 for our cars. The orders were confirmed promptly, great sale prices and delivered from China within a week. I’ve fitted the A119 to my wife’s Smart car (Electric) with no major issues. I do have to disconnect it when charging as the OBD socket is live during a charge. No hardship. The VS1 is going into my Volvo XC40 shortly, just have to decide on the best power option (OBD) or hardwire. Very impressive video quality so far and easy to set up and use. Let’s hope I don’t need it! 🤣
15 de fevereiro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi,
Thank you for sharing your experience with us! We're delighted to hear that you had a smooth purchasing process and that you're satisfied with the sale prices and prompt delivery of your A119 V3 and VS1 dashcams.
Thank you for choosing our products, and we hope you never need to use the dashcams for anything other than capturing scenic drives! If you have any questions or need assistance in the future, please don't hesitate to reach out. Safe travels! 🚗💨
Kind regards,
Chelsea
Excellent mini dashcam i already have…
Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great app that's so useful simple plug in to 12v outlet with usb adapter supplied . Super video images really clear well built and excellent quality. makes my wife feel safer on the roads i would really recommend everyone to get a dashcam.
29 de janeiro de 2024
Resposta da Viofouk
Hi Barry,
Thank you for your glowing review! We're thrilled to hear that you're enjoying your mini dashcam and that it has exceeded your expectations. It's fantastic to know that you find it easy to set up and use, and that the compact design makes it convenient to install behind the mirror.
We're also pleased to hear that the video quality meets your standards and that it contributes to your and your wife's peace of mind on the road. Safety is paramount, and we're delighted that our dashcam is helping you feel safer while driving.
Thank you for recommending our dashcam to others! If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction with our product. Drive safely!
Kind regards,
Chelsea
Service and delivery was great
Service and delivery was great. Main reason for scoring it down is I could have got the same product much cheaper at the main viofo.com site rather than at the UK site
22 de janeiro de 2024
Resposta da Viofouk
Thanks for your review..feel a little disappointed at this rating as pretty much out of our control.. Purchases made from the .com site are direct from China, so the prices you see on the site are net of any admin, uK customs Duty and 20% VAT. We monitor this very closely to ensure UK prices after import charges are on a par with .com
Great cameras and great service
Great cameras.
Very quick delivery from UK stock.
Very helpful support, ordered the wrong one initially and they easily handled returning the internal camera and swapping it for a rear camera.
22 de janeiro de 2024
Resposta da Viofouk
Hi Dev,
Thank you for your kind words! We're delighted to hear that you're happy with our cameras and that you had a positive experience with our service and support team. We understand that ordering mistakes can happen, and we're glad we could quickly and efficiently assist you in exchanging the internal camera for the rear camera you needed.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help, and we appreciate your support!
Kind regards,
Chelsea
Excellent service Prompt delivery
Excellent service Prompt delivery. Dashcam works fine, used the special tool to tuck behind trim and a couple of stick on clips where I couldn’t quite manage that. Overall very happy with compact, unobtrusive neat design
11 de janeiro de 2024
Resposta da Viofouk
Hi Steve,
Thank you for your glowing review! We're thrilled to hear that you're pleased with our service and that your dashcam arrived promptly. It's fantastic to know that you found the installation process straightforward and that the dashcam's design met your expectations, providing a compact and unobtrusive solution.
If you ever need further assistance or have any questions in the future, please feel free to reach out. We appreciate your support and thank you for choosing us!
Kind regards,
Chelsea
Viofouk were very helpful answering my…
Viofouk were very helpful answering my queries when I was trying to decide which camera system I wanted to buy.
Also they have a helpful list of installers shown on their website.
2 de janeiro de 2024
Resposta da Viofouk
Hi David,
Thank you for your positive feedback! We're delighted to hear that our team at Viofo UK was able to assist you effectively in choosing the right camera system for your needs. Providing excellent customer service and guidance is a top priority for us, and we're glad we could help. Thank you for choosing Viofo!
Kind regards,
Chelsea
Love Viofo
Great service direct from Viofo, with next day free delivery. Now on my third Viofo dashcam (upgraded sensors make trade up worth it) as they are straightforward to fit, unobtrusive and have proved reliable with improved quality. A bit of setting up needed on the menu with various options, but once you've mastered it, it's time well spent. Their own brand cards have proved their worth as well.
12 de janeiro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi Steve,
Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with our Viofo dashcams and our service. We strive to provide top-notch products and convenient delivery options to our customers. It's fantastic to know that you've found the upgrades worthwhile and that our dashcams have been reliable and unobtrusive for you. Should you have any questions or need further assistance with the setup, please don't hesitate to reach out. Safe travels, and thank you for choosing Viofo!
Kind regards,
Chelsea
I think a must have item.
Ok, there are a lot of wires, and the unit itself is quite a chunky thing to go under your seat, but I have to say everything is supplied, it's simple, the most difficult thing is cable control, it's 1080 video, but I'm not blogging, I'm using it as a traffic camera, just as a record if I happen to have a bad day!
It's perfect for my use, works well I can see it in my phone and doubles as a reverse mirror in traffic!
28 de dezembro de 2023
Resposta da Viofouk
Hi Steve,
Thank you for sharing your feedback! We're glad to hear that you found our camera kit well-supplied and straightforward to install. We understand that managing the wires can be a bit challenging, but we're pleased to hear that the functionality meets your needs. It's great to know that it serves its purpose well as a traffic camera and provides added convenience with its phone connectivity. If you have any further questions or need assistance, feel free to reach out. Safe travels!
Kind regards,
Chelsea
Superb 129 dual with GPS/WiFi
Superb Company. Had my cam in 48 hours, even at Xmas. Easy to install to the lighter socket. Now thinking of getting it hard wired in. Love the features.
20 de dezembro de 2023
Resposta da Viofouk
Hi Marko,
Thank you so much for taking the time to leave this kind review! Great to hear that you are happy with your purchase.
Kind regards,
Chelsea
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