purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great ap... Ver mais
A empresa respondeu
I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any c... Ver mais
A empresa respondeu
Great service direct from Viofo, with next day free delivery. Now on my third Viofo dashcam (upgraded sensors make trade up worth it) as they are straightforward to fit, unobtrusive and have proved re... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK based dash camera experts. We take pride in our sleek designs, outstanding performance and great customer service. Our innovative products represent great value and exceptional quality so that you have a product you can rely on when you need it the most, without it costing the earth.
Informações de contato
Holme Road Offices, Holme Road, PE7 3NA, Yaxley, Reino Unido
- 03302233108
- support@ViofoUK.co.uk
- viofouk.co.uk
3,2
Bom
187 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good product delivered on time.
I ordered the A139Pro 2 channel which arrived on time within the promised 24 hours, was easy to install and I'm pleased with it's performance so far, so 5* from me.
18 de outubro de 2024
Resposta da Viofouk
Hi Richard,
Thank you so much for your 5-star feedback on the A139 Pro! We’re thrilled that it arrived on time, was easy to install, and is performing well for you. Your satisfaction is very important to us, and we appreciate you sharing your experience. Enjoy the dash cam, and we’re here if you need any assistance in the future! Thanks- Chelsea
Product arrived well packaged and very…
Product arrived well packaged and very quickly.
23 de setembro de 2024
Resposta da Viofouk
Hi Gary,
Thank you for your kind review! We're thrilled to hear that your product arrived quickly and in great condition.
We take pride in our packaging and shipping processes to ensure our customers receive their orders safely and promptly. Your feedback reassures us that we’re on the right track! Thanks- Chelsea
The dash cam is not working properly
The dash cam is not working properly. The camera freezes all the time, and I can’t even turn it off by pressing the button. I have to disconnect the cable. All the dash cams, cables, fuses, and memory card are from the Viofo brand. Last time I had a minor collision, and the dash cam didn’t record it. I wouldn’t recommend this brand to anyone.
7 de outubro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi,
Thank you for bringing this issue to our attention. We’re truly sorry to hear about the problems you’ve been experiencing with your dash cam. This is not the standard we strive for at Viofo UK, and we understand how frustrating this must be, especially after a collision.
We’d like to help resolve this situation for you. Please reach out to our customer support team at tech@viofouk.co.uk, and we’ll assist you in troubleshooting the camera or exploring potential solutions. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Thank you for your feedback, and we hope to hear from you soon. Thanks- Chelsea
Excellent customer service
Excellent customer service, good prices and fast delivery
20 de setembro de 2024
Resposta da Viofouk
Hi,
Thank you for your fantastic review! We’re delighted to hear that you had a positive experience with our customer service, pricing, and delivery speed.
At Viofo UK, we aim to provide the best service possible, and it’s great to know we met your expectations. Your support means a lot to us!
If you have any questions or need assistance in the future, feel free to reach out. Thanks- Chelsea
Processed and delivered within 24hrs…
Processed and delivered within 24hrs from paying for goods.
21 de agosto de 2024
Resposta da Viofouk
Hi Ron,
Thank you for your review! We're thrilled to hear that your order was processed and delivered so quickly. We appreciate your business!
Thanks- Chelsea
Dashcam VIOFO A229pro
I bought the VIOFO A229 Pro with 3 cameras, the Bluetooth button, a 512GB Viofo SD card, and the parking surveillance kit 5 months ago (which I still haven’t installed, just like the interior camera). I spent quite a bit of time comparing video quality between several brands on YouTube and reading reviews. It’s the only one that offers a 2K rear camera, which is great because in 1080p it’s hard to read license plates.
I recommend buying directly from the VIOFO website rather than from Amazon. In Switzerland, I received my order in about 5 days with free shipping. Their customer service is super responsive; they reply faster than the time it takes me to check my emails. A little anecdote: I had swapped the cables by mistake, and they sent me a replacement very quickly. Embarrassingly, it was my fault, but in the end, I paid for the second one and kept it to give to my father.
In Switzerland, I don’t see many people with dashcams, even though Swiss law allows them. From my experience, VIOFO is a very reliable company that I highly recommend!
11 de setembro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi Stephane,
Thank you for sharing your experience! We're thrilled to hear you're satisfied with the VIOFO A229 Pro and its features, especially the 2K rear camera for clearer license plate visibility. It's great to know that our customer service was able to assist you promptly and that your order arrived quickly in Switzerland.
We appreciate your recommendation to buy directly from our website, and it's wonderful that you had a positive experience. We're glad everything worked out with the cables and that your father is benefiting from the second set!
Thank you again for your recommendation and support.
Thanks- Chelsea
Resposta da Viofouk
Hi Peter,
Thank you for your feedback! We're pleased to hear you found our service fast and efficient. We appreciate your business! Thanks- Chelsea
Not cheapest but good reputation for cameras
I spent a lot of time researching cameras before settling on an A229 plus. Price was a bit higher than the international site but wanted to buy in UK if possible (was initially confused that viofo.com with UK shipping was different to this direct distributor site). The higher cost of the dual 'plus' camera made it less competitive than most brands on cost but the reviews seemed good, overall I was impressed with quality and even packaging was great. One downside to this and a few other cameras is that some essential extras like filter, SD card and hardwire kit are not included. This made it more expensive again... Better to just include these parts in bundle like some brands. Overall the order process was easy and delivery within a week. Installation was similar to any dash cam, a bit of effort with car interior but everything connected easily. The system seems well designed and app works fine. I definitely prefer the style of camera over another big brand. Despite less competitive pricing the A229 seems to be high quality. Would recommend.
1 de setembro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi Stephen,
Thank you for your detailed review! We're glad to hear that you're impressed with the quality and design of the A229 Plus, as well as the ease of installation and overall experience. We appreciate your feedback regarding the pricing and the inclusion of essential extras like the filter, SD card, and hardwire kit. Your suggestion about offering these as part of a bundle is valuable, and we'll take it into consideration for future offerings. Thank you for choosing to buy from us, and we're thrilled to know that you would recommend the A229. Enjoy your new dash cam!
Thanks- Chelsea
Poor web-site and support.
This is not about the cameras as I've not had them long enough to rate them it's about the web-site and support, I ordered a hardwire kit and mini fuse taps, the fuse taps that came were micro so not any use, so on the web-site I looked under Help, the first option was manage account but I never had an account or could create one, next option was submit a support ticket, so that's what I did but unknown to me you go to viofo.com not uk so I wasted a day waiting for a reply that was of no use, I ordered some more fuse taps from amazon next day delivery as I'd arranged to fit the cameras then.
I hope the cameras turn out better than my experience with the web-site and support.
19 de agosto de 2024
Resposta da Viofouk
Hi Pete,
Thank you for sharing your experience. I’m sorry to hear about the issues you encountered with our website and support. I understand how frustrating it must have been to receive the wrong fuse taps and then face difficulties with the support process.
To clarify, it is standard procedure to be directed to viofo.com for technical support, as they handle all tech-related inquiries. However, I apologise for any confusion this caused and the inconvenience of waiting for a response that didn't meet your needs.
We appreciate your patience, If you have any further issues, please don’t hesitate to reach out directly, and we’ll do our best to assist you promptly.
Thanks- Chelsea
For a cheapish tiny camera its quality…
For a cheapish tiny camera its quality is very good
25 de julho de 2024
Resposta da Viofouk
Hi David,
Thank you for your kind review! Great to hear that you are happy with your new camera! Enjoy.
Thanks- Chelsea
Easy choice, smooth transaction
Ease of ordering, payment and super quick delivery.
A good choice of features on various models was available, however some only became clear after delivery - such as the separate GPS module, provision of spare brackets for use in more than one vehicle, and the provision of a trim removal tool.
25 de julho de 2024
Resposta da Viofouk
Hi Alan,
Thank you for your feedback! We're glad to hear that you found the ordering process, payment, and delivery to be smooth and efficient. We strive to offer a variety of models with diverse features to suit different needs, and we're pleased that you appreciated the selection.
We understand that some features became more apparent after delivery, such as the separate GPS module, spare brackets, and the trim removal tool. We will work on making these details clearer on our product pages to enhance your shopping experience.
Thank you again for your valuable input, and we hope you enjoy using your new dashcam!
Thanks- Chelsea
Camera £100 - worked for 1 month
I bought a camera for £100. Used it for 1 month then it stopped working. As it was in the box for 1 year before I got it fitted it had run out of warranty, so couldn't sent it back. My story 1 month, £100.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi Derek,
Thank you for sharing your experience. We're sorry to hear that your camera stopped working after just one month of use. We understand how frustrating it can be when a product doesn't perform as expected. Unfortunately, warranties typically cover products for a specific period, and once that period has passed, it can be difficult to offer a replacement or repair.
However, we value you as a customer and want to help. Please reach out to our customer service team to see if there's anything we can do to assist with your situation. Please include your order number and email tech@viofouk.co.uk.
Thanks- Chelsea
Fast delivery,good price
20 de junho de 2024
Resposta da Viofouk
Hi Mr Reeder,
Thank you for your feedback! We're glad to hear you were pleased with the fast delivery and good price. If you have any other comments or need assistance, please let us know. Thanks- Chelsea
Resposta da Viofouk
Hi Tony,
Thank you for your review! We're glad to hear that you found the installation process easy and that you're pleased with the quality. If you have any further feedback or questions, feel free to reach out. We're here to help!
Thanks
Chelsea
Resposta da Viofouk
Hi Si,
Thank you for the feedback! We strive to provide excellent customer service and are pleased to hear that you had a positive experience with us. If you have any more feedback or need further assistance, feel free to let us know. We're here to help! 👌
Thanks- Chelsea
Well worth the money.
Checked out as much information on Dash Cams before purchasing the A229 plus 3CH. My order was delivered really quickly and I found it relatively straightforward to install with the HK4 Hardwire kit. The whole system is compact and looks great fitted. The supporting VIOFO App works really well and I really like the lifetime technical support and the ongoing firmware upgrades as available. We’ll worth the money to me.
5 de junho de 2024
Resposta da Viofouk
Hi Michael,
Thank you so much for your thoughtful and positive review! We're thrilled to hear that you chose the A229 plus 3CH after thoroughly researching dash cams. It's wonderful that you found the installation straightforward with the HK4 Hardwire kit and that the system's compact design meets your expectations. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new dash cam!
Kind regards,
Chelsea
Bad communication and no refund for return
I have returned my item with Royal Mail and it's been delivered since 5 days ago. No one is responding to emails and when they do respond, it's usually days after. I am willing to make this a 5 star review if my refund can be given for the return.
14 de maio de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi,
We apologise for the inconvenience you've experienced. Your feedback is important to us, and we're committed to resolving this issue promptly. Please can you confirm the email address you have been emailing. We appreciate your patience and understanding. Thank you - Chelsea
Quick delivery Excellent dashcam A139…
Quick delivery Excellent dashcam A139 pro. very pleased
22 de abril de 2024
Resposta da Viofouk
Thank you for your kind words! We're thrilled to hear that you had a quick delivery and are pleased with the A139 Pro dashcam. Your satisfaction is our priority, and we appreciate your support! Thanks- Chelsea
First class product does a great job thank you
First class product does a great job
24 de abril de 2024
Resposta da Viofouk
Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with our product. If you have any further comments or need assistance, feel free to reach out. We appreciate your support! Thanks- Chelsea
Best 4K Dash Camera
Best combined 4K front and 2K rear dash camera on the market. Excellent clarity and fast capture, even at night.
24 de abril de 2024
Resposta da Viofouk
Thank you for your fantastic review! We're delighted to hear that you're impressed with the clarity and performance of our 4K front and 2K rear dash camera, even at night. Your satisfaction is our top priority, and we appreciate your support! Thanks- Chelsea
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.