Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... Ver mais
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Veja o que dizem as avaliações
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike s... Ver mais
A empresa respondeu
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... Ver mais
My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the... Ver mais
Detalhes da empresa
Escrito pela empresa
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Informações de contato
3351 E. Philadelphia Street, 91761, Ontario,CA , Estados Unidos
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
3,9
Muito Bom
119 avaliações
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible experience
Terrible experience. Bought a bike that had a major problem. They say the right things with no real action to resolve the situation. I would not buy a bike from Viribus
1 de março de 2024
Avaliação não solicitada
Resposta de Viribus Bikes
Hello,
We sincerely apologize for the inconvenience and frustration you experienced with your recent bike purchase from us. This is not the level of service we strive to provide to our customers.
Please contact us directly at +1 (320) 377-3106 or via email at support@viribusbikes.com so that we can address and resolve your concerns to your satisfaction.
We look forward to hearing from you and resolving this matter promptly.
Thank you for bringing this to our attention.
Best regards,
Viribusbikes Customer Service.
Unsafe bike
Purchase two bikes. One was clearing mananufactured with a defect and after only a few months they do not stand behind there products. Better to look for other bikes that are not unsafe. Buyer beware.
21 de março de 2024
Avaliação não solicitada
Resposta de Viribus Bikes
Dear Jim,
We apologize for the inconvenience and frustration caused by your recent experience with one of our bikes. Ensuring the safety and satisfaction of our customers is our top priority, and we regret that this was not reflected in your purchase.
Our team is committed to resolving this issue promptly for you. One of our representatives will be reaching out to you shortly to discuss the matter and arrange a solution that meets your expectations.
Thank you for bringing this to our attention. We appreciate your feedback and look forward to rectifying the situation.
Best regards,
ViribusBikes Customer Service.
We received our bike defective
Receive damaged -
Customer service not very willing to just swap them so I said told them to pickup and refund me.
19 de março de 2024
Avaliação não solicitada
Resposta de Viribus Bikes
Dear KaB BaM,
We sincerely apologize for the inconvenience you experienced with the damaged product and the unsatisfactory customer service. This is not the experience we strive to provide to our valued customers like you.
We understand your frustration, and we want to make things right. Please accept our apologies and allow us the opportunity to rectify the situation. Could you please reach out to us via email at support@viribusbikes.com with your request? We are committed to resolving this issue promptly and to your satisfaction.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Best regards,
VirbusBikes Customer Service.
The easy cruise The bike arrived as stated in e-mail…
The bike arrived as stated in e-mail purchase conformation. Was easy to assemble ( I am a trained mechanic), think the average person can do it. The instruction(s) were easy to follow and illustrated for clarity. I find the ride to be comfortable and easy to manage. The assist is way more powerful then I could examine and makes it easy for a disabled person, like myself to ride.
25 de dezembro de 2023
So impressed I bought another.
The packing on the bike was great, I could not have asked for better. Bike was easy to put together and the quality is impressive. So impressed I just ordered my second bike. Shifts and glides effortlessly. Thanks Viribus.
29 de dezembro de 2023
The bike chain was already installed…
The bike chain was already installed when we received the tricycle. It was wrapped around the frame and no master link for removal. we needed to take it to a repair shop to be taken off. neither the printed or utube directions matched the tricycle. We incurred a $150 bill from the bicycle shop to assemble. Very unhappy with this company
26 de dezembro de 2023
Resposta de Viribus Bikes
Dear Patricia,
We sincerely apologize for the inconvenience you experienced with the installation of the bike chain on your tricycle. Your feedback is valuable to us, and we regret any frustration this may have caused.
We have already sent an email to the address associated with your account, addressing the concerns you raised. In that email, we detailed our commitment to resolving this issue promptly and explained the steps we are taking to ensure a satisfactory resolution.
Currently, we are eagerly awaiting your response to the email so that we can further escalate the matter and expedite a solution for you. Your satisfaction is our top priority, and we are dedicated to making things right.
Once again, we apologize for any inconvenience you've encountered, and we appreciate your patience and understanding. We look forward to hearing from you in the email we sent, and we are confident that together we can resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we appreciate the opportunity to make amends.
Best regards,
ViribusBikes Customer Service.
Plus size woman’s seal of approval
After spending months and months researching e-bikes I finally pulled the trigger on the Viribus tricycle, boy am I glade I did! Couple of fun facts, I’m a plus size woman who is also disabled and tend to have an issue with balance. Not one of those issues stand in my way with this bike! It was affordable ( in comparison to other bikes) not to difficult to assemble..and a blast to ride!..Now my only issue is waiting for the snow to melt so I can get out and have some fun!
27 de dezembro de 2023
Basket was not made right and would not…
Basket was not made right and would not latch. Sent new brackets and new basket to fix problem.
6 de novembro de 2023
GREAT VALUE FOR THE MONEY…
I HAVE JUST FINISHED ASSEMBY OF THE TRIKE
AND VERY IMPRESSED WITH THE QUALITY AND ENGINEERING ...LIKED THE BOLTS ALREADY IN THE LOCATIONS FOR ATTACHMENT...I READ REVIEW OF OTHER BUYERS PUTTING THE TRIKE TOGETHER.. I AM 91 AND HAVE MECHIANICAL ABILITY SO I HAD NO PROBLEMS...WOULD SUGGEST THOSE WITH LIMITED SKILLS...FIND A FRIEND TO HELP...IT IS A GREAT VALUE FOR THE MONEY AND WILL GIVE ME EXERCISE WHEN MY POOL IS TOO COLD.
25 de novembro de 2023
Damaged goods
Damaged goods. We so far have had our fenders, tires damaged, pieces missing, seat damaged (all upon receiving shipment.
The battery gauge on one of the bikes only charges to two out of 5 bars even if we charge it fully overnight.
We are currently working with the company to see how to remediate this. Other than that the bikes do look nice and for the price point seem reasonable. Not happy with the damages so far
25 de novembro de 2023
Resposta de Viribus Bikes
Hello,
We sincerely apologize for the inconvenience caused by the damages to your recently received bike shipment. We understand how frustrating this must be and appreciate your patience in working with us to address the issues.
To make amends, we have issued a $100 refund to your original payment method. Additionally, replacement parts for the damaged components are being shipped to you promptly. You will receive an email with tracking details once they are dispatched.
In an effort to ensure the complete resolution of the battery issue, we have arranged for a technician from the manufacturer to assist you. An email has been sent to you with further details, and we eagerly await your confirmation.
We value your business and remain committed to providing you with a positive experience. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Best regards,
ViribusBikes Customer Service.
It needs safety devices like mirrors and flags
It’s OK, but there are no mirrors or any safety flags or any place to put them. I appreciate the day materials are light weight, but makes me a little nervous about how sturdy it is.
25 de novembro de 2023
Resposta de Viribus Bikes
Hello,
Thank you for sharing your thoughts with us. We appreciate your feedback regarding the absence of mirrors and safety flags on our bikes.
We sincerely apologize for any concern this may have caused. To address this, we're actively working on incorporating these features into our future designs, providing you with a more comprehensive and secure biking experience.
In the meantime, you can explore optional mirror purchases on our website at viribusbikes.com to enhance your safety.
Your input is invaluable, and we are committed to continuously improving our products. We appreciate your understanding and look forward to serving you better in the future.
Best regards,
ViribusBikes Customer Service.
Bike came in a thousand pieces that…
Bike came in a thousand pieces that would require an engineer to build but that isn’t even possible because rear fork is so bent making bike is not possible
27 de novembro de 2023
Resposta de Viribus Bikes
Dear Judith,
We apologize for the inconvenience you've faced with the bike, especially the bent rear fork. Your concern is escalated, and we will follow up via email regarding the issue. If necessary, we are committed to providing a replacement.
Your satisfaction is our priority, and we appreciate your patience and understanding.
Best regards,
ViribusBikes Customer Service.
Professional company, quality product
The bike arrived quickly and in perfect condition. It was easy to assemble and worked flawlessly right out of the box. Viribus has quality bikes at the best prices.
27 de novembro de 2023
Resposta de Viribus Bikes
Dear Mildred,
We sincerely apologize for the inconvenience you've experienced with your recent purchase. We're truly sorry to hear about the bent frame on your bike.
Our customer service team is committed to resolving this matter promptly. We will be reaching out to you shortly to discuss the return process and explore options for either a replacement frame or an alternative solution that meets your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. If you have any immediate concerns, please feel free to contact us.
Best regards,
Viribus Customer Support
What I ordered was sent quickly and…
What I ordered was sent quickly and although we had a small mix up they promptly made it right.
24 de novembro de 2023
Bike came missing a nut
Bike came missing a nut. Went all over town trying to get one but none were correct. Tried the contact us website and can’t find Viribus
Update: needed part was sent. Live the bike
5 de novembro de 2023
Resposta de Viribus Bikes
Dear Leoanard,
We sincerely apologize for the inconvenience you faced with the missing nut on your bike. We understand the frustration and appreciate your efforts to resolve the issue locally.
Our team is actively addressing this matter and will be in touch with you shortly to provide a solution. Your satisfaction is our priority, and we are committed to making things right. We value your feedback and appreciate your patience.
Sincerely,
Viribus Customer Support
Fast shipping
Fast shipping, easy assembly,good price and easy Manuel directions! What more could you want ?
6 de novembro de 2023
Your product arrived damaged and…
Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon request from button on battery ?
VERY!! DISAPPOINTED BY WHAT YOU OFFER...!!!+
EXPECT COMPENSATION FOR A NEW BATTERY....DIDN'T EVEN LAST 9 MILES!
25 de outubro de 2023
Resposta de Viribus Bikes
Dear Marcus,
We deeply regret the inconveniences you faced with your recent purchase. Our sincere apologies for the damaged product and the challenges you encountered. Rest assured, we are committed to making things right.
We've attempted to reach you for a direct discussion on the issues on your email address, but understand that communication may have been challenging. We assure you that steps are being taken to ensure this doesn't happen again, and we are dedicated to resolving all concerns.
Your satisfaction is our top priority. We will contact you again or you can reach out to our customer service. We appreciate your patience and the opportunity to rectify the situation.
Warm regards,
Viribus Customer Support
Quality electric trike
Quality electric trike. The build quality is top-notch. Starting with the trike being well assembled and packaged and the trike was easy to get going. I found they took extra steps to make it a stress-free setup. The trike performed exactly as it should
16 de novembro de 2023
Avaliação não solicitada
Go with another brand
Frame arrived bent in several places. Chain was too short. I needed to take out to a local bike shop to be repaired while assembling. Assembly took almost an entire day not counting repair trips. Go with another brand.
31 de outubro de 2023
Resposta de Viribus Bikes
Dear Monica,
We sincerely apologize for the challenges you faced with your recent bike purchase. It's disheartening to hear about subsequent inconvenience you encountered.
We acknowledge that our customer service should have promptly addressed this issue. We regret any frustration caused and have taken steps to improve our internal communication processes as well as our quality control procedures to prevent similar incidents in the future.
If you have any lingering concerns or encounter further issues, please do not hesitate to contact us. Your satisfaction is our priority, and we appreciate your feedback.
Thank you for bringing this to our attention.
Sincerely,
Viribus Customer Support
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