Thomas O. is one of the best customer service agents I’ve ever had to pleasure to work with. It’s hard to get good customer service with other companies these days but it is always a good experience... Ver mais
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Veja o que dizem as avaliações
VirtualShield Customer Service; Pearl was a great Customer Service Rep. I was going to cancel but got a really good rate. I've been have trouble with where my money is so I'll be changing again soon.... Ver mais
A empresa respondeu
Had an issue with my credit card on file to renew my subscription (it's an every other year plan, so my cardholder blocks it every time) Was not able to resolve on my own, so contacted Pearl in custo... Ver mais
A empresa respondeu
My Bank flagged and shut down my card, for a double tap for my yearly renewal. After talking with the bank, I went to VirtualShield support page and Amanda was a big help to make the reinstatement pro... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Browse the web with confidence and protect your online identity with VirtualShield. Our comprehensive solution includes VPN, identity protection, malware & antivirus protection, fast speeds, and anonymity for all-around security and privacy.
Informações de contato
Estados Unidos
- support@virtualshield.com
- virtualshield.com
4,6
Excelente
165 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service!
29 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Tom's excellent customer service, patience and great guidance
I want to thank Tom for his excellent customer service, patience and great guidance in helping me with the Virtual Shield VPN program. He has had to tolerate a person who's first computer was the IBM PC back in 1981. Computers have become MUCH more sophisticated and are way ahead of my low frustration level. When something would happen that caused a question about Virtual Shield and/or its operation, Tom would patiently help me understand what was happening and provide the detailed steps that it would take to get things fixed.
Compared to "other companies tech service" I rank Tom and Virtual Shield at the top of them all.
16 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando did an excellent job
Fernando did an excellent job of identifying my problem quickly & helping me address it. I appreciate kind, helpful service full of professionalism. Thanks!
25 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Needed my vpn connected again,so a…
Needed my vpn connected again,so a great lady called Amanda,who got me connected back again in no time,very polite,very helpful and got me back on the go👌🏽👍🏽
24 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I found I had lost my connection with…
I found I had lost my connection with VS this morning and I panicked. None of my children here to help but was able to get online help with you. My person was wonderful and very kind and knowledgeable. I’m 73 and not in good health and needed to be hand held through this. I now have service back! Thank you to (my person) you are very appreciated!
23 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando was very helpful.
21 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Well I have searched and searched over…
Well I have searched and searched over the web multiple times to find an app that does what I specially wanted to do it took some time and effort on my part but then I ran across and bioshield and I register stats and I truly love what I had read and I finally realized that I no longer need to search anywhere else I have found exactly what I wanted and ever since then I have been very very happy and please with a performance and not only that but with the customer service the very kind concert and utmost helpful and very knowledgeable and I have showed this that too many many of my friends and just some that I have run across to and we just got to talk to you about technology and I told them that I definitely had to show them something they was absolutely not believe well when I show them All the functions that you had to offer they told me that they were totally impressed and they would actually have definitely go out and get the same quality that I have expensive for quite a while so I think all of you at vital Shield or taking care of me God bless you stay safe and please stay vigilant
3 de janeiro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Today I spoke to Shelly
Today I spoke to Shelly. She couldn't have been more helpful and my questions were answered very quickly. Shelly was very pleasant and I am really pleased with how she dealt with my enquiry.
16 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Fernando was very helpful and very…
Fernando was very helpful and very quick in being so. I appreciated the quality trouble shooting from a quick description of my problem. Thanks again
14 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Thank You Amanda!
Thank You Amanda!
I run to reward Good People providing Good Products.
Amanda did an excellent job explaining my subscription renewal charges. I asked her if I could get 2 more years subscription. NO PROBLEM.
She processed my request and I am now good to go with Virtual Shield for FOUR MORE YEARS. YAY!
10 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
The customer service for Virtual Shield…
The customer service for Virtual Shield is excellent - I had a hiccup and their staff called me and it is now fixed. They let you speak to good humans! Thanks!
10 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Lost VirtualShield connectivity but was…
Lost VirtualShield connectivity but was resolved utilizing the VirtualShield chat. Fernando was patient and extremely helpful. He suggested to uninstall VirtualShield which I did and to download and reinstall it using a link he provided. However, when that didn't work, he provided another link which solved the issue in seconds! Very happy that VirtualShield connectivity has been restored thanks to Fernando.
9 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I had an issue logging into my account…
I had an issue logging into my account so I used the VirtualShield chat option it was simple and easy. They responded immediately and resolved my account so quickly.
8 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
VirtualShield & Pearl’s Customer Service Is Great!
Pearl helped me greatly via chat with the instructions I needed to successfully log in on my laptop. Now I feel more secure while on the internet. I absolutely love VirtualShield and am a happy customer. Thank you.
5 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
I can count on the staff at Virtual…
I can count on the staff at Virtual Shield to get any issue I've consulted with answered. Realistically we do not live in a perfect world and if the internet itself is the problem I cannot and will not tag the people at VS for their lack of technical expertise. The company, in my not so humble opinion, is Up-Town #1. Sure I could spend a lot more money on another VPN, but why? The problems here get sorted out and always are on target with solutions. Thanks Pearl, Olivia and Tech Support.
6 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
Sonia was very helpful & quickly walked…
Sonia was very helpful & quickly walked me though to get my VPN up & running. I really appreciated her excellent customer service!!! Give her a raise!!! 😊
4 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Amanda was efficient and very thorough
Amanda was efficient and very thorough. She asked as many questions as necessary to get to the bottom of the issue I was experiencing with my VPN.
3 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you for taking the time to leave a review. We're thrilled to hear that our support team was able to assist you effectively.
Our staff takes great pride in helping our customers, and it's wonderful to know their efforts made a positive impact on your experience. We always aim to provide top-notch support, and your feedback lets us know we're on the right track.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Slow
Had to request that they close my account on about 6 separate occasions before they actually did it.
1 de outubro de 2024
Avaliação não solicitada
Resposta de VirtualShield
We are deeply sorry to hear about your unsatisfactory experience. We strive to provide the best possible experience for all our customers, and it's clear that we fell short in your case.
We would like to make things right. Please reach out to us at support@virtualshield.com so that we can discuss your concerns in more detail.
Your feedback is invaluable to us as it helps us improve our products and customer experience. Thank you for bringing this matter to our attention. We look forward to hearing from you and making things right.
Excellent Customer Service - Always
Whenever it 'seems' I am having a connection problem (sometimes I am), the wonderful support team responds quickly with steps to take to rectify the issue.
Customer service has always been an important factor for a business & nowadays it is vital.
Once you get used to having VS VPN, you feel uneasy if you need to get online w/o it due to some connection issue.
VS VPN gives you peace of mind in this crazy world.
30 de setembro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
I was having issues installing VS on a…
I was having issues installing VS on a new laptop, frustrated I reached out and Olivia helped me set everything up to it's proper order. I've been a subscriber for many years and very happy with VS.
Worth every penny..!
28 de setembro de 2024
Avaliação não solicitada
Resposta de VirtualShield
Thank you so much for taking the time to leave such a wonderful review of our product! We are thrilled to hear that you had a great experience.
We value your business and are here for you anytime. If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us at support@virtualshield.com.
Thank you again for your kind words and for being a valued customer. We look forward to serving you again in the future.
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