Premier League customer service. Lika and the gang are proactive in managing your experience, transparent and super helpful, not to mention timely in their responses and all in all, make you feel... Ver mais
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Veja o que dizem as avaliações
Customer service is always incredible. Lika has been so helpful and friendly when i’ve had any queries. Vitimans themselves are amazing too, I really do feel a difference within myself when I don’t... Ver mais
The customer service has been outstanding. The delivery can sometimes take weeks to another country. Which I guess is not Vitl’s issue. Could I make a suggestion at least when the orders are going ou... Ver mais
A empresa respondeu
I’ve been using Vitl for the past 3 years and it’s honestly made such a difference to how I keep on top of my vitamins. The daily packs make it so easy, especially when I’m travelling for work ,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Our products are developed by Vitl's team of leading experts using the highest quality, sustainably sourced ingredients to help you stay healthy and feel great. We believe in keeping things simple, so we’ve created a single solution that covers all the essentials. Our supplements come in convenient, tearable daily strips so you can always take them with you on the go. Thoughtfully designed to fit effortlessly and conveniently with your busy day, and accompanied by our helpful app and inspiring online content, we’re on a mission to help you live life better.
Informações de contato
Francis House, 11 Francis St, SW1P 1DE, London, Reino Unido
- 0203 488 0747
- info@vitl.com
- vitl.com
4,8
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lika was very helpful on sorting an…
Lika was very helpful on sorting an issue (empty vitamins from Ocado!).
Great vitamins and would recommend Vitl - clean vitamins with no nasty ingredients
11 de março de 2025
Avaliação não solicitada
Resposta da VITL
Hi Sarah,
Thank you so much for taking the time to leave this 5 star review!
We are so glad to hear Lika was able to help you, I will be sure to pass on the kind words!
Best wishes,
Anouk 💛
Lika was extremely helpful
Lika was extremely helpful. Great customer service
6 de março de 2025
Avaliação não solicitada
Resposta da VITL
Hi Gemma.
thank you so much for your 5 star review!
We are so glad to hear you had such a positive experience with VITL and that Lika was able to help you!
Best wishes,
Anouk 💛
I've genuinely use Vitl for a while…
I've genuinely use Vitl for a while now, and I have to say that I love using them, their system works very well, it allows me to take vitamins and really know what is going on, which is so much better than blindly popping vitamins, I get to know what is affecting what and can change my intake accordingly, it has truly helped. I have often recommended it others too. Oh, and it is simple to use and their staff are responsive.
5 de março de 2025
Avaliação não solicitada
Resposta da VITL
Hi Joseph,
Thank you for your amazing feedback!
We're so glad to hear that VITL has helped you take a more informed and tailored approach to your health. It’s great that you find our system simple to use and that our team has been responsive whenever you needed them.
We truly appreciate your recommendations—it means the world to us!
Best wishes,
Anouk 💛
I highly recommend Vitl for their excellent quality supplements and services!
It wasn't until I stopped using Vitl products last year, as part of a supplements and meds reset - that I realised how good they actually are! I struggle to absorb certain vitamins and was delighted to realise that Vitl products are finally something that work for me, without any side effects! The subscription service makes it so easy - I never run out of what I need. And any time I have reached out to customer service - I have had a response and query solved within the hour. I highly recommend Vitl for their excellent quality supplements and services! Thanks Vitl.
1 de março de 2025
Avaliação não solicitada
Resposta da VITL
Hi Dee,
What an amazing testament to the difference VITL can make!
We're so happy to hear that our supplements work so well for you and that our subscription service keeps things hassle-free. It’s also great to know our customer service team has been there whenever you needed them!
Thank you for your kind words and for recommending us—we truly appreciate your support!
Best wishes,
Anouk 💛
I'm a loyal customer of Vitl
I'm a loyal customer of Vitl, and my experience has been exceptional. The customer service is outstanding; emails are promptly addressed, and any queries or concerns are handled with meticulous care. It's evident that the company is dedicated to meeting their customers' needs.
Moreover, joining the Vitl family has been a decision I cherish, as their products have proven effective. The option to have vitamins tailored to one's body requirements through DNA testing, along with personalised supplements based on individual preferences, is unparalleled.
For those seeking a personalised approach to health and wellness, I highly recommend Vitl.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Omobolanle,
This means so much to us!
We're absolutely thrilled to hear that you've had such a positive experience with both our products and customer service. Providing a personalised approach to health and wellness is at the heart of what we do, and knowing that you cherish being part of the VITL family makes it all the more special!
Thank you for your loyalty and for recommending us—we’re here for you every step of the way!
Best wishes,
Anouk 💛
Amazing vitamins recommended
Find VITL on my INSTAGRAM and totally recommend. Feel amazing after them vitamins))) it’s perfect 👌🏽 if you still looking for yours come here and order yours from VITL🫶🏼
4 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Angel,
Wow, this made our day!
We're so happy to hear you're feeling amazing with VITL! Thank you for the recommendation and keep enjoying your vitamins.
If you ever need anything, we're here for you!
Best wishes,
Anouk 💛
Very responsive customer support
Very responsive customer support.
I use the personalised pack and find they do make a difference
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Jeanette,
Thank you so much for this 5 star review- it means the world to us!
Best wishes,
Anouk 💛
Haven’t had them long enough to notice…
Haven’t had them long enough to notice a difference yet. The packaging and convenience for me is a winner! I absolutely love I don’t need to decant multiple different vitamins etc into container, it’s so convenient and easier to remember! Great price too!
22 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Chloe,
Thank you for your feedback! We're so glad to hear you're enjoying the convenience and packaging of our product.
It definitely makes keeping up with your routine a lot easier! We hope you start noticing the benefits soon, and if you have any questions along the way, feel free to reach out!
Best wishes,
Anouk 💛
I've been using Vitl for 6 months
I've been using Vitl for 6 months now and it's been effortless throughout. The DNA test and expert call has told me more about myself...and the personalised vitamins have been helping.
I wanted to make changes to my vitamins and Lika was able to help me amend my order and based on my latest health quiz we were able to update my personalised vitamins.
17 de fevereiro de 2025
Resposta da VITL
Hi Matt,
Thank you so much for your kind words!
We're delighted to hear that your experience with Vitl has been smooth and insightful. It’s great to know that your DNA test and expert consultation provided valuable insights and that your personalised vitamins are making a difference.
We're also thrilled that Lika was able to assist you in updating your order based on your latest health quiz—your health journey is unique, and we’re here to support you every step of the way!
If you ever need anything else, don’t hesitate to reach out.
Best wishes,
Anouk 💛
On week 2 and have already noticed a…
On week 2 and have already noticed a massive difference in energy levels, usually feel quite shaky and low energy by the afternoon and haven’t had that for the last few days.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Adele,
Thank you for sharing your experience! We're so happy to hear that you're already noticing a big difference in your energy levels—it's amazing what the right nutrients can do! 😊
If you ever have any questions or need any support along the way, we're always here to help. Wishing you continued success on your wellness journey!
Best wishes,
Anouk 💛
Great customer service
Great customer service when asking any questions. Had no problems at all, the subscription works well and had one of their tests and they were really helpful with interpreting the results. A personalised service with products devised for you. Thanks Lika, you’re a great asset to Vitl!
31 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Sharmil,
Thank you for your kind words!
We're so glad you've had a smooth experience with your subscription and that our team could help with your test results. Providing a truly personalised service is what we’re all about!
We'll be sure to pass your lovely feedback on to Lika – she’ll be thrilled to hear it! Thanks for being part of the Vitl family!
Best wishes,
Anouk 💛
Vitamins that make a difference
Vitamins that make a difference.
Really like vitl, the survey is quick and easy to do and then the vitamins subscription is great. I've definitely felt an uplift in energy since starting on them. Recently had to contact the customer service team as I changed address and forgot to change my subscription. They responded quickly and was able to hold my delivery until I confirmed my new address.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Karan,
Amazing! ✨ We're so happy to hear that Vitl has made a real difference for you and that you're feeling an energy boost!
It's great to know our quick survey and subscription make things easy, and that our customer service team could help with your address change smoothly.
Thanks for sharing your experience – we truly appreciate it!
Best wishes,
Anouk 💛
Personalised Vitamins & Outstanding Service
Vitl has completely transformed the way I approach daily supplements. Their personalized vitamin packs are tailored to my specific needs, ensuring I get the right nutrients without the guesswork. The packaging is sleek and convenient, making it easy to stay consistent with my routine.
What truly sets Vitl apart is their customer service—efficient, kind, and incredibly responsive. Any questions or concerns I had were addressed quickly and professionally, making the entire experience smooth and stress-free.
A special touch? They included a branded bottle as a gift, which was a delightful surprise and a testament to their attention to detail.
If you’re looking for high-quality, tailored supplements backed by excellent service, Vitl is an easy recommendation!
22 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Rafael,
Wow, what an incredible review! We're absolutely thrilled to hear how much Vitl has transformed your supplement routine and that you’re loving the convenience of our personalised packs.
It’s also wonderful to know our customer service team made your experience smooth and stress-free! 😊
Thank you for your kind words and for recommending us – it truly means the world!
Best wishes,
Anouk 💛
Very Quick helpful service
Very Quick helpful service, had a resolution less then 24hours after my original email.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Kaiden,
We love to hear this! Providing quick and helpful service is so important to us, and we're glad we could resolve things for you in under 24 hours.
Thanks for sharing your experience!
Best wishes,
Anouk 💛
Feeling great after 2 months on vitl…
Feeling great after 2 months on vitl have already started recommending to friends and family. Sleep better skin better and wake up with energy
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Laura,
This is amazing to hear! ✨
We're so glad you're feeling the benefits after just two months – better sleep, better skin, and more energy sound like a dream combo!
Thank you for sharing Vitl with your friends and family, it truly means the world to us!
Best wishes,
Anouk 💛
Great customer service team
So far I’ve had a really positive experience using Vitl! The personalised vitamins are good. Recently I had an issue with a DNA kit that I ordered a few years ago, and Lika from the customer service team arranged to have a new one sent out at no extra cost as mine was no longer valid. Super quick and friendly customer service, really pleased with the solution offered.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Poppy,
Thank you for sharing your experience! 😊 We're so happy to hear that you're enjoying your personalised vitamins and that our team could help resolve your DNA kit issue so smoothly. I'll make sure to pass your kind words along to Lika!
If you ever need anything else, we're always here to help!
Best wishes,
Anouk 💛
Great!
I’ve been a customer to Vitl for about 4 years and couldn’t be happier with how they work on my body and customer service they provide. Shout out to Lika, many thanks guys for being amazing.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Arslan,
Wow! Four years – that means so much to us! 💛
We're thrilled to hear that our products are working well for you and that you've had a great experience with our customer service team. We'll be sure to pass on your kind words to Lika!
Thanks for being part of the Vitl family – we truly appreciate your support.
Best wishes,
Anouk
I have been using vitl collagen and…
I have been using vitl collagen and vitamin c for months. My skin is glowing, nails stronger and I love the taste. Just increased my monthly supplies because it’s 20 in a bottle and I do not want to miss any day in a month.
Excellent customer service, from quick replies to availability of support. Subscriptions can be paused at any time. Truly hassle free.
1 de setembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Ethel,
Wow, thank you so much for your glowing review! We're thrilled to hear that you're loving the Vitl Collagen and Vitamin C and seeing such amazing results with your skin and nails!
We also appreciate your kind words about our customer service team. Making your experience hassle-free is what we aim for, so it’s wonderful to hear that pausing and managing subscriptions has been seamless for you.
Thanks again for being part of the Vitl family!
Best wishes,
Anouk 💛
I love my vitl vitamins
I love my vitl vitamins, they are working very well for me and bring my blood results higher. I highly recommend it.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Joanna,
Thanks for the amazing review!
We are delighted to hear your vitamins have been making a positive experience to your well being and I hope you continue to stay part of the Vitl family for years to come!
Best wishes,
Anouk 💛
Great customer support
Although I did not try the Vitl products, I had the chance to interact with the customer support team regarding my husband’s account.
Lika from the Vitl team very quickly helped me with my with my request. They promptly cancelled the subscription and offered a refund for the items that were returned. Thank you!
23 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Catalina,
Thank you so much for taking the time to leave us this 5 Star review.
We are so happy to hear you had such a positive experience with our customer experience team, I will be sure to pass on your lovely words to Lika!
Do not hesitate to reach out in future if you would like to try any of our products!
Best wishes,
Anouk 💛
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