Premier League customer service. Lika and the gang are proactive in managing your experience, transparent and super helpful, not to mention timely in their responses and all in all, make you feel... Ver mais
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Veja o que dizem as avaliações
Customer service is always incredible. Lika has been so helpful and friendly when i’ve had any queries. Vitimans themselves are amazing too, I really do feel a difference within myself when I don’t... Ver mais
The customer service has been outstanding. The delivery can sometimes take weeks to another country. Which I guess is not Vitl’s issue. Could I make a suggestion at least when the orders are going ou... Ver mais
A empresa respondeu
I’ve been using Vitl for the past 3 years and it’s honestly made such a difference to how I keep on top of my vitamins. The daily packs make it so easy, especially when I’m travelling for work ,... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Our products are developed by Vitl's team of leading experts using the highest quality, sustainably sourced ingredients to help you stay healthy and feel great. We believe in keeping things simple, so we’ve created a single solution that covers all the essentials. Our supplements come in convenient, tearable daily strips so you can always take them with you on the go. Thoughtfully designed to fit effortlessly and conveniently with your busy day, and accompanied by our helpful app and inspiring online content, we’re on a mission to help you live life better.
Informações de contato
Francis House, 11 Francis St, SW1P 1DE, London, Reino Unido
- 0203 488 0747
- info@vitl.com
- vitl.com
4,8
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Personalised pack of vitamins based on your goals.
Simple order and delivery process. Attractive packaging. Vitamins come with detailed overview. Personalised pack of vitamins based on your goals.
18 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Kristián,
Thank you so much for taking the time to leave us a review!
We are so happy to hear you have had such a positive experience with us so far and we do hope you enjoy your combination of vitamins and minerals!
Best wishes,
Anouk 💛
Personalised vitamins
Have been using Vitl for a few years now and very happy with their products and service. They make it easy to get personalised vitamins are delivered to you: convenient, nicely packaged and vegan friendly.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Danielle,
Thank you for your loyal support over the years!
We're so happy to hear that you've been enjoying our personalised vitamins and convenient, vegan-friendly service.
Your kind words mean a lot to us. Here's to many more years of health and wellness!
Best wishes,
Anouk 💛
Great product so far
Great product so far, simple and clear packaging. My immune system isn't the best, so I was desperate to try anything to help. I've had much more energy so far.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Stephanie,
Thank you for sharing your experience!
We're so happy to hear that you're enjoying the product and finding the packaging simple and clear. It's wonderful that you're already feeling more energised, and we’re glad to be part of your wellness journey.
Here's to a stronger immune system and continued health!
Best wishes,
Anouk 💛
Brilliant
Brilliant. Easy to use website. Clearly explained why based on my input which vitamins
14 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Adam,
Thank you for your wonderful feedback!
We're so glad you found our website easy to use and that our personalised recommendations were clear and helpful.
Your health journey is important to us, and we're here to support you every step of the way!
Best wishes,
Anouk 💛
Quick delivery brilliant product…
Quick delivery brilliant product interesting that they do the vitamins based on your and your survey
7 de janeiro de 2025
Avaliação não solicitada
Resposta da VITL
Hi Philip,
Thank you so much for taking the time to leave this review!
We are so happy to hear you had a positive experience and that delivery was so quick! I do hope you enjoy your vitamins!
Best wishes,
Anouk 💛
They are incredibly helpful
They are incredibly helpful and get back to you quickly with any questions.
Been taking the vitamins for a couple of weeks and starting to feel a bit more energetic. Consistency is key with supplements.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Ray,
Thank you for your lovely feedback! We’re so glad to hear that our team has been helpful and responsive to your questions—it’s always our goal to provide the best support possible.
It’s fantastic to know that you’re already starting to feel a bit more energetic after just a couple of weeks. You’re absolutely right—consistency is key when it comes to supplements, and we’re excited to be part of your journey toward better health.
If you ever need anything else or have more questions, don’t hesitate to reach out. We’re always here to help!
Best wishes,
Anouk 💛
10/10 all the vitamins I needed in just…
10/10 all the vitamins I needed in just 3 capsules. I didn't know what my body needed but VITL helped me a lot.
25 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Maria,
Thank you so much for your amazing review! 🌟 We’re delighted to hear that your VITL subscription has made it so easy to get all the vitamins your body needs in just three capsules.
It’s fantastic to know that we’ve been able to help you on your health journey and provide exactly what you needed.
Best wishes,
Anouk 💛
Essential One- brilliant
I’ve been having an ‘essential one’ subscription for a few months now, following their health quiz and I can honestly say, I feel so much better for taking these daily tablets. The fact they are personalised, based on info you provide (which areas you need help/improvement with) gave me confidence and they aren’t full of rubbish/fillers like the vitamins you buy elsewhere. Also if you have any questions, their customer service is excellent (quick responses) and a real human!! Would highly recommend! 🙂
19 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Cara,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear how much you’re enjoying your personalised ‘Essential One’ subscription and, most importantly, that you’re feeling the benefits in your daily life.
It’s great to know that the tailored approach from our health quiz has given you confidence in the product, and we’re glad you value the quality and care we put into every tablet. Your kind words about our customer service team mean a lot to us too – we’re always here to help, and it’s fantastic to know you’ve had such a positive experience.
We truly appreciate your recommendation and are excited to continue supporting you on your health journey! If you ever have more questions or need assistance, don’t hesitate to reach out.
Best wishes,
Anouk
No more HRT
I turned to Vitl whilst going through the menopause. After answering a few quick health questions they put together vitl vitamins I needed. I know longer take HRT and really don’t need it. I feel great and don’t experience any hormone symptoms.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi there,
Thank you for sharing your experience!
We're so glad to hear that Vitl has been able to support you during such an important time in your life. It's amazing that, after completing your health assessment, we could create a personalised vitamin plan that works so well for you.
Hearing that you no longer experience hormone symptoms and are feeling great without HRT is truly inspiring. Stories like yours are why we do what we do! Thank you for trusting us with your health, and we're always here if you need any further support
Best wishes,
Anouk 💛
Great customer experience
Great customer experience - I emailed about Christmas deliveries, and Lika was very helpful. Got my order sorted quickly so it would arrive in time.
Very quick at replying as well, which is amazing - most companies take a couple of days to respond!
The vitamins have been great. I wasn't sure if I'd notice a difference, but I feel better, my sleep has improved, and my skin looks great.
Highly recommend 😊
17 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Sophie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that Lika was able to assist you promptly with your Christmas delivery. Providing quick and helpful responses is something we strive for, so it’s wonderful to know we met your expectations!
We're also delighted that you're enjoying the vitamins and noticing such positive results – better sleep, healthier skin, and feeling great overall are exactly what we hope our products bring to our customers.
Your recommendation means the world to us 😊 Thank you again, and we’re here anytime you need us! 🌟
Best wishes,
Anouk 💛
The best
Tried most of the personalised vitamin company’s
Vityl for me are the best
Great customer service, they get back to a query very quickly and give you freebies with your vitamins to try
As wel as good discounts on the vitamins themselves
Wudnt mind trying ur sleeping tablets soon as a freebie 😁
2 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi there,
Thank you so much for your amazing review!
We're delighted to hear that you think Vitl is the best and that you've had such a positive experience with our customer service.
We love treating our customers to freebies and discounts, so we're thrilled you’ve enjoyed those perks.
Best wishes,
Anouk💛
It's hard to fault Vitl
This makes it easier for me to take everything in one go at the same time since I can take a quiz on my health condition. It's my second time ordering from Vitl and I couldn't be happier. I'm less tired too which is amazing with my jam packed life.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Evie,
Thank you so much for your lovely review! 🌟
We're thrilled to hear that our service makes life a little easier for you and that you're feeling more energised. It's wonderful to know we're helping you keep up with your busy schedule.
Here's to many more happy and healthy days ahead!
Best wishes,
Anouk 💛
Second month's order hasn't arrived
Only been taking the vitamins a month, and my second month's order hasn't arrived - even when chased, it hasn't been expedited. 5 days now without any vitamins to take so no idea if they're making a difference to my health and well-being. Poor service.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Ellen,
Thank you for leaving this review.
I just wanted to reach out to you following the issue you have faced with your second order and extend my sincerest apologies. I completely understand your frustrations here and I want to assure you this is not the level of service we look to give our customers. The subscriptions is set up so you do not have a break in vitamins, let alone have to wait over a week for them, so I do really apologise for this.
Unfortunately we were experiencing a dispatch issue at our warehouse which is why your order was so delayed. I have gone ahead and refunded you for this pack, as we completely understand this has not been a great experience. Please note refunds take between 5-10 working days to be processed, depending on your bank.
We want to ensure you keep taking your vitamins and so I have added a 30% discount to the next 3 months worth. I have also amended your subscription so you will only receive your next pack when you need it.
Do let me know if there is anything else I can do for you!
Best wishes,
Anouk 💛
Good
I feel like the supplements make a big improvement to getting me focused for the day and I notice when I haven't had them. I don't like the plastic strip packaging as it's bad for the environment, so I would change that. I like that there is a quiz to tailor the supplements to each individual.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Louise,
I hope you are well and thank you for leaving this review!
We are so glad to hear your vitamins are having such a positive effect on your day! We completely understand and take on board your comments regarding the use of plastic in our packaging.
This is something we are looking to move away from over the next year, but for now we have partnered with Terracycle who recycle our blister strips for us. we ask customers to save around 4 months worth of strips and then reach out to hello@vitl.com. We can issue you with a returns label to send them off in the post and from there they get recycled!
Best wishes,
Anouk 💛
It’s been a great experience
It’s been a great experience signing up and starting with Vitl. It’s easy, friendly and not overwhelming which sometimes with choosing vitamins it can be! The daily organisation really helps to get you into a habit and one week in, I can truly say my energy levels are so much higher!
1 de dezembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Sabrina,
Thank you so much for your kind words and for sharing your experience with Vitl!
We're thrilled to hear that signing up was easy and enjoyable, and that our daily organisation has helped you build a healthy habit.
It's amazing to know that you're already feeling a boost in your energy levels after just one week!
Best wishes,
Anouk 💛
Honest thoughts
I honestly didn't trust it at first, but I decided to give it a try. My skin has been clearing up, and I have felt an increase in energy levels. Thank you.
28 de novembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Usman,
Thank you so much for leaving us a review! We're thrilled to hear that your skin is clearing up and you're feeling more energised—it's exactly what we hope for our customers.
Your trust means everything to us, and we're so glad we could make a positive difference for you.
Best wishes,
Anouk 💛
Vitl is a great vitamin company
Vitl is a great vitamin company. The staff are always quick to reply to any queries that I have and are so helpful and friendly. The vitamins are great quality and I love receiving the gifts that come with my subscription. They always have great deals that make the vitamins more affordable. I would 100% recommend.
27 de novembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Abbie,
Thank you for your fantastic feedback! We're so glad to hear that you're enjoying our vitamins and the little gifts with your subscription!
It’s also wonderful to know that our team has been helpful and responsive to your queries. Your recommendation means so much to us, and we're delighted that you're finding value in our deals.
Thank you for being a part of the Vitl family!
Best wishes,
Anouk 💛
Improvement within a week
Within a week, my sleep was better and had more energy in the morning. I had longer energy throughout the day and better concentration. It has rapidly improved my day to day and would recommend to anyone
27 de novembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Ruaidhri,
Thank you so much for your amazing review! We're thrilled to hear that you've experienced better sleep, improved energy, and enhanced focus in such a short time.
It's wonderful to know that our product has made such a positive impact on your daily life. Your recommendation means the world to us!
Best wishes,
Anouk 💛
Order not delivered account not reacheable
Using their service for the past year. Now I cannot login in for more than a week, their 'magic link' does not come over, also for my last subscription they took the money 3+ weeks ago, last time i could check in my account the order was still with them 10 days ago. SO did they just stop existing? Functioning? They reached the number of subscribers they wanted took the last subscription money and poof?
24 de novembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Corina,
I hope you are well and thank you for taking the time to leave this review.
Unfortunately we were experiencing a technical fault meaning our magic links weren't being delivered. As soon as we were alerted to this issue our tech team working quickly to rectify this issue. We completely understand how inconvenient this is for our customers, but we solved it as quickly as we could.
Having looked at your account it looks like your order was unfortunately lost within the Royal Mail system, which does occasionally happen. I have gone ahead and processed a full refund for you and resent this order, which should now have been delivered.
If you do have any other questions do not hesitate to reach out to hello@vitl.com.
Best wishes,
Anouk 💛
Extremely helpful great a company
Extremely helpful great a company
12 de novembro de 2024
Avaliação não solicitada
Resposta da VITL
Hi Lisa,
Thank you so much for taking the time to leave this review!
We are so grateful to have you as part of the Vitl family!
Best wishes,
Anouk 💛
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