Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
A empresa respondeu
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Veja o que dizem as avaliações
We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Ver mais
A empresa respondeu
Vivid Homes promised a four-hour emergency response to vulnerable residents without heating or hot water. Thirty hours later, we finally got a response. Inside, it was so cold that two disabled occ... Ver mais
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Informações de contato
Peninsular House, PO2 8HB, Portsmouth, Reino Unido
- 0800 652 0898
- vividhomes.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Vivid Works
Team were on time completed all jobs in one visit.
Very polite and tidied up after himself.
I believe he enjoyed his cup of tea too. His name was Mark so thank you very much for your visit today.
20 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi TC,
Thank you for your kind feedback.
We're pleased to hear Mark completed all the work in one visit, arrived on time, and left everything tidy. We'll be sure to pass on your lovely comments to him.
Thanks
Sophie
Very good tradesmen
Most of the tradesmen who work with vivid are very understanding and happy to explain things when stuff goes wrong, like a full black out at 12am sat in the bath. Some are a little arrogant but you get that in any team. Most ive have here have been excellent, today in particular was great. Call staff are good. Some issues they just don't deal with though which is frustrating.
20 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Leigh,
We're pleased to hear that you've had positive experiences with many of our staff, and that today's visit was particularly helpful.
Thank you for your feedback,
Sophie
Vivid reporting system are very hard to use and their accounts department is awful.
A reoeting system you need a computer expert to use, a case that hasn't be resolved get and that was reported 10 months ago. A tenant above me that has been convicted for continually breaking a Noise Abatement Order and yet Vivid do nothing about this at all. They also continually over charge me are more often charge me for things that don't even exist. Just this week I got another apology for charging me for cutting down a Laural tree that has never been there. A nightmare company to deal with.
9 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Tina,
Thank you for taking the time to leave your review. We’re sorry to hear that your experience with us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thanks
Sophie
In the morning I complained about glass…
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it.
By this afternoon it had been cleared up. Very quick response for something quite dangerous. Very impressive. Thank you
19 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Karen,
Thank you for taking the time to leave this feedback.
We're pleased to hear that your concerns were acted on so quickly and that the glass was cleared away promptly. Customer safety is always a priority, so it's great to know the team responded swiftly.
Thanks
Sophie
My overall experience with VIVID has…
My overall experience with VIVID has been extremely frustrating.
There is a constant stream of letters, notices and charges, but when you actually need answers or a repair resolved, the service becomes slow, fragmented and confusing. Issues seem to get passed between different teams, emails often can’t be replied to, portal messages are restricted, and it is difficult to know who actually owns the problem.
I still have a repair outstanding from December 2025, yet at the same time I have received a significant additional service charge demand with repair costs far above the original estimate.
Even where VIVID eventually responds, residents seem to have to do far too much chasing just to get clear answers.
The biggest issue for me is that the condition and upkeep of the building simply does not feel reflective of the level of charges being made.
There are helpful individuals within VIVID, but the overall system is poor.
VIVID communicates a lot, but does not communicate well. There is too little ownership, too little follow-through and too much effort required from residents just to get basic issues resolved.
19 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Richard,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. We'll pass your feedback on to the relevant teams. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thanks
Sophie
Problem was fixed quickly
Problem was fixed quickly, very satisfied.
15 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Janet,
Thank you for your feedback. We're pleased to hear the problem was fixed quickly and that you're very satisfied with the service you received.
Thanks for taking the time to leave a review.
Sophie
Plastering job
Plastering job . High standard, polite, and cleaned everything up, even the floors!
16 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Russell,
Thank you for your feedback. We're pleased to hear you were happy with the high standard of the plastering work and that the team member was polite and respectful.
Thanks
Sophie
Absolutely diabolical company
Absolutely diabolical company, don't get involved with a property managed by them
16 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hello Mrs Shaw.
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
An excellent job
The carpenter who carried out the work was polite and friendly.
He did an excellent job and thoroughly tidied up before he left. Well done.
15 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Christopher,
Thank you for your feedback. We're delighted to hear that the carpenter was polite and friendly, and that you were pleased with the quality of the work. We'll be sure to pass on your kind comments to the team.
Thanks again for taking the time to leave a review.
Sophie
5* visits every time
I’ve had 3 visits from vivid and everyone has been quick, clean and efficient. Hard working colleagues. Ian from my yearly gas check is a credit to vivid
15 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Karen,
Thank you for your kind feedback. We're pleased to hear that our team has provided quick, clean and efficient service. We'll make sure your comments are passed on to Ian – it's great to hear he made such a positive impression during your annual gas check.
Thanks again for taking the time to leave a review.
Sophie
This comp will employ other tenants to…
This comp will employ other tenants to report on other tennant
You owe then rent you will get 5 calls a day
That's if you ever get told the correct information ,
I would never recommend vivid housing management, operative s. Not so much
18 de julho de 2026
Avaliação não solicitada
Resposta da VIVID
Hello,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Repairs took a while to get done but…
Repairs took a while to get done but once completed we are very satisfied with our new gate, letter box and toilet cistern.
13 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Patricia,
Thank you for taking the time to share your feedback. We’re sorry the repairs took longer than expected, but we’re pleased to hear you're happy with your new gate, letter box and toilet cistern. We appreciate your patience while the work was completed and hope you enjoy the improvements to your home.
Thanks
Sophie
After a bit of backwards and forwards…
After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issues resolved !!
My mind has been put at ease with his work today.
Thank you !!
14 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Caroline,
Thank you for taking the time to share your feedback. We're pleased to hear that Ricky was able to help resolve the issue and put your mind at ease. We'll be sure to pass on your kind words.
Thanks
Sophie
I called to report 2 nasty brown leaks…
I called to report 2 nasty brown leaks coming through my lounge ceiling. The upstairs neighbour obviously has leeks. I was told they have to ring in. I was not even given an appointment to inspect the damage to my ceiling
14 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Patricia,
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. If you'd like to discuss this with us further, please get in touch with our Customer Experience team.
Thanks
Sophie
mains water leak
We recently had a mains water leak from the inlet water pipe. We were very pleased when the plumber arrived and quickly turned off the water at the mains out in the road. The plumber then quickly repaired the leak. The plumber was called Jergen and and I can honestly say he is an asset to Vivid.
11 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Lisa
Thank you for your feedback.
It's great to hear that Jurgen responded promptly to the water leak and was able to repair it so quickly.
We'll be sure to pass your kind words on to him.
Thanks
Grace
Out of hours emergency
Jurgen came out as a emergency and managed to get us back into our home absolutely amazing service
13 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Connor
Thank you for your feedback.
We're pleased to hear that Jurgen was able to help in an emergency and get you back into your home. We'll be sure to pass on your kind words to him.
Thanks
Grace
Excellent company and great staff
Excellent company and great staff. Very quick and professional with all tasks, set before them.
Thank you.
13 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Caroline
Thank you for your feedback.
We're delighted to hear that you've had such a positive experience with us. It's great to know that our team has been quick, professional, and supportive whenever you've needed us.
Thanks
Grace
Most colleagues are nice and polite
Most colleagues are nice and polite. Problems are fixed in a reasonable manner. Only issue is an unhygienic bathroom they refuse to change.
13 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hello
Thank you for your positive feedback. We're really pleased you've found our staff friendly and polite, and that issues were resolved reasonably quickly.
We're sorry to hear you're unhappy with the condition of your bathroom. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thank you
Grace
Vivd really good landlord
13 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Gabby,
Thank you for your review. We're delighted to hear that you think VIVID is a really good landlord. Thanks for taking the time to share your feedback.
Thanks
Sophie
Never have any problems with repairs
Never have any problems with repairs, always helpful
13 de outubro de 2026
Avaliação não solicitada
Resposta da VIVID
Hi Steven,
Thank you for your feedback. We're pleased to hear you've had positive experiences with our repairs service and found our team helpful. We appreciate you taking the time to leave a review.
Thanks
Sophie
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