Vivienne Westwood Avaliações 

Dovevo effettuare un cambio,che per causa di forza maggiore ho dovuto fare attraverso cellulare. Il personale è stato super disponibile nell’aiutarmi e soprattutto velocissimo ed efficiente nelle risposte e nella rispedizione del pacco, sia le commesse in negozio, sia l’addetto Brent Baldeo che si è mostrato cordiale,simpatico e davvero gentile

Another bad experience this will be my last purchased a bag just over a year ago that I only use for occasions and it’s broke
Same had with my daughters bas choker and they don’t want to know I’ve had jewellery and handbags from primark that have lasted longer

Collier + médaillon acheté en Juin 2023 a 152€.
6 mois plus tard l' ensemble est complétement rouillé, alors qu il n y a jamais eu de contact avec de l eau, crème, maquillage, uniquement un peu de transpiration dans le cou
J ai contacté le service client qui m a dit, désolé, toutes nos excuses, mais on ne peut rien pour vous.
Donc très cher pour une très très mauvaise qualité.
A savoir, sur TEMU, il y a exactement le même ensemble à 1.27€

Non ho avuto modo di ordinare alcun prodotto. So solo che il servizio personal shopper di Milano mi ha deluso. Da venerdì sera ho provato in tutti i modi a ordinare tramite tale servizio. Bene, mi rispondono una prima volta sabato, dicendomi di scrivere domenica perché sono pieni di gente in negozio. Allora scrivo domenica per confermare l’ordine e chiedere le modalità di pagamento, niente. Mi dicono di risentirci lunedì. Lunedì aspetto la risposta e chiedo di rinviarmi il link.. mi bloccano! Ebbene sì. Sono stata bloccata dalla società… e meno male che volevo acquistare solo dei gioielli.
Ma questa è serietà? Dov’è il rispetto per i clienti?

Don’t buy a watch from this company bought Vivienne Westwood watch 6 months ago stopped working strap colour almost faded and falling apart , told watch was to old to replace and I would have to pay for repair from the company they sold it too,the WATCHSHOP on line company Vivian Westwood, we’re not interested contact the company you bought it from online, even though it is one of there watches

ARNAQUE ARNAQUE

Allibita dalle pessime recensioni precedenti. Acquistato regolarmente una collana e un paio di orecchini, arrivati entrambi nei tempi previsti e con regolare link di tracciamento DHL. Mah.

I purchased a pair of $400 earrings in Oct, one of them was missing a back so I reached out to customer service, it took them until after Christmas to get back to me and I was told they couldn't send a single back. It took me another 2 weeks of being passed from 1 person to another to be told I had to return the earrings so they could see what was wrong and then they would let me know what they would do. I sent the package (they did cover that cost) and heard nothing. I was about to start a dispute via Visa when I received the box I had sent, fortunately the earrings were there and both had backs. Unless I can purchase VW items in a physical store I will never ever purchase directly from them again. Terrible customer service.

Je ne comprends pas comment une collier à 250€ peut être d'une qualité si médiocre et le mot et faible. On aurait dit un bijoux acheté dans un magasin fantaisie.
De plus le service client est inexistant, heureusement que je n'ai eu aucun problème pour me faire rembourser lors du renvoi de l'article. Je déconseille d'acheter des articles Vivienne Westwood, marque trop surcoté.

Bought Lucrece Pearl Necklace for £185 (!) The metal coating wore off after a few months and the the string of pearls snapped. I took it to be repaired (£25). I asked for this to be reimbursed as it was well within the year warranty and they just said no! What is the warranty for if not things like that?!!! Biggest waste of money - cheap and nasty rubbish at stupid price just because of the name.

Veritable escroquerie commande passee et toujours rien recu surtout pas de nouvelles 2 mails envoyés et bien sûr aucune réponse !!!!

J’ai voulu me faire plaisir avec un collier Lucrèce à 245€. J’ai reçu le collier un peu déformé et l’épingle à nourrice ne restait pas dans le bon sens quand je le portais. J’ai envoyé des mails pendant un mois, tenté de les appeler ça ne répond jamais. Aucune réponse à mes mails j’ai dû ouvrir un litige PayPal pour pouvoir retourner l’objet et à mes frais!! Produit zéro, service client zéro. Déçue !!!!

KAVIDIA-VIVIENNE WESTWOOD : Commande passée le 4 décembre toujours pas reçue à ce jour (30 janvier) et impossible de prendre contact -> au moment de l'envoi du formulaire ("Contactez-nous"), toujours le même message d'erreur : "Une erreur s’est produite lors de l’envoi de votre message. Veuillez essayer à nouveau plus tard."

Partner bought me earrings and necklace for Christmas. Just noticed last night the necklace has TEN stones missing. For the price of the necklace and for how long i’ve had it is a disgrace. And been told can’t get a refund or exchange.. shocking. This is the first and last we will be buying from Vivienne Westwood unfortunately. Seems we aren’t the only ones not happy with the quality or service. Avoid avoid avoid !!!

0 stars !!? as im sure youve seen, the customer service is awful, reached out on email once, no reply. then again and every email is 5 days+ apart. I ordered a ring and within a WEEK!!!! the gem fell out?? i never hit it against anything, messed with it, showered with it on etc. still waiting on any solution. rings out of stock so can’t even order a new one. for a luxury brand to last a week??? absolutely ridiculous! never will buy from again.

Commande passée le 27 novembre pour un collier. Retour de mail pour me dire que ma commande est bien validée, jusque la tout va bien.

Mais le temps passe est toujours pas de réception du colis et quand je vais sur mon compte ma commande est indiquée "en attente". Ne voyant toujours rien arriver j'essaye de les contacter via le formulaire sur leur site, après de multiples messages, aucunes réponses de leur part ! J'essaye donc par téléphone, on tombe sur un répondeur vous demandant de rappeler, chose que j'ai fait à de multiples reprises mais sans jamais avoir eu quelqu'un !! J'ai tenté de les contacter également via Facebook la aussi jamais eu de réponses !!

Et ce matin, après presque 2 mois sans aucunes nouvelles et je ne sais par quel miracle je reçois une réponse me disant que pour des problèmes "techniques" ma commande n'a pas été traitée et que donc celle ci est annulée !! Lunaire !!

Donc site a éviter !! Tout simplement lamentable !

PS: A préciser quand même, que la somme ne m'a jamais pas été débitée.

Non sono solita lasciare recensioni, ma spinta da tante pessimi voti, ci tengo a dare invece un ottimo voto, basato sulla mia esperienza.
Ordine effettuato lunedì sera, martedì mattina già spedito con DHL e oggi (mercoledì) è stato consegnato.
Pacchetto in ottime condizioni e la collana è stupenda.
Raccomando assolutamente :)

I ordered a Necklace, it is 11 Months old & has Broken. I E-Mailed them & was told to send over Order Number & Photos which I did. I have since E-Mailed 4 Times & No-One is getting back to me, very Frustrating.

UN SKETCH ! Des bijoux fantaisie revendus à des prix faramineux (collier en laiton & perles en verres à 145euros...) et un site à la navigation désagréable.
Je déconseille cette entreprise qui prend littéralement le client pour un PIGEON.

I bought my 15yo daughter a pair of earrings she had wanted for christmas, only to open the gift and see they were far too big and gawdy for her.
I started sending emails to their customer service requesting a return label on Dec 27th and had to send four email in total without any response. I finally ended up calling their customer service which also took three calls to get through. There was no mention that the earrings would not be accepted as a return, so I sent them back. I learned this morning, they would be returning them to me as they won't accept earrings for hygiene purposes. While no one wants returned under garments or bathing suits, the earrings argument is lost on me. Here's my issue:
1. They weren't worn.
2. Were fully tagged
3. If they had any concerns about hygiene, they could easily set them under some UV light or use any cleaning solution and would solve that issue.
So between the non-existent customer service and then their unwillingness to accept goods the customer does not want and were not what as expected, this has been a terrible customer experience.

Buyer beware - Viviennne Westwood does not respect their clients and makes you keep their products even when you don't want them.