Ordering from this company has actually been very positive. My first order missed the expected delivery date, so I contacted them asking for an update and I received a thorough response really qui... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ab dem 13.02.2026 steht meine Bestellung als versendet. Keine Sendungsnummer! Keine Updates. Kontaktaufnahme probiert 2 Mal - keine Antwort. Keine möglichkeit auf eine Rückzahlung! Kein Wunder da... Ver mais
A empresa respondeu
Die Ware am 22.04. bestellt ging am Transportweg verloren. Die Nachbestellung wurde dann schlussendlich am 05.06. geliefert. Also eineinhalb Monate Lieferzeit ist eindeutig zu lange. Sehr positiv erwä... Ver mais
A empresa respondeu
I bought some things that was supposed to be in stock. Weeks later they claimed that the parcel was lost by the courier service, although a tracking number couldn't be presented. I was promised a refu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Online Store - Free delivery - Luxyry Perfume
Informações de contato
C/ Profesor Mejias Peña, 21, 35200, Telde, Espanha
- 611602356
- info@vrperfumery.com
- vrperfumery.com
3,4
Bom
181 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good products but customer service needs improving
The courier company lost my parcel but VR Perfumery did not notify it to me until a day after the end of the delivery timeframe. I was then offered the option to receive a refund or have a new item delivered. I chose the second but the shipping still took a couple of days. The item was a Christmas present and it arrived in mid-January without any delivery notification. During all this process I tried to contact customer service but I could not find any way. I had to wait until they contacted me, which is not good.
14 de janeiro de 2024
Avaliação não solicitada
Lo mejor ha sido el servicio al…
Lo mejor ha sido el servicio al cliente. Por error, los artículos no habían sido enviados pero al ponerme en contacto con el responsable, averiguó lo que había pasado y en 3 días lo recibí todo.
Buenos precios, compra segura. Para mí lo más importante es que ante un problema se dé la cara y soluciones. He vuelto a comprar con ellos.
15 de novembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Agradecemos sinceramente tus amables palabras y tu comprensión. Nos alegra saber que nuestro servicio al cliente fue de tu agrado y que pudimos resolver el problema de manera rápida y efectiva.
Tu confianza y lealtad son muy importantes para nosotros. Nos esforzamos por ofrecer buenos precios y una experiencia de compra segura. Saber que has vuelto a confiar en nosotros para otra compra nos llena de satisfacción.
Si en el futuro necesitas asistencia o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudar.
Un cordial saludo
Daniel M.
Bonjour super a l écoute rien a dire…
Bonjour super a l écoute rien a dire reçu le parfums merci encore
4 de novembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Un grand merci pour vos aimables mots ! Nous sommes ravis d'apprendre que vous avez reçu votre parfum et que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité absolue.
Si vous avez d'autres besoins ou questions, n'hésitez pas à nous contacter. Merci encore de votre confiance, et nous espérons avoir le plaisir de vous servir à nouveau.
Cordialement,
Daniel M.
Il y a eu du retard car le 1er envoi a…
Il y a eu du retard car le 1er envoi a été perdu. Mais j'ai finalement bien reçu ma commande.
Le contact avec le service apres vente a été constant pour m'informer de la situation et de l'avancement de la livraison
30 de dezembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Nous vous remercions sincèrement pour votre compréhension et votre retour positif malgré le retard que vous avez rencontré avec votre première expédition. Nous sommes ravis que vous ayez finalement reçu votre commande.
Nous nous efforçons constamment d'assurer un service après-vente de qualité, et nous sommes heureux que le contact ait été constant pour vous tenir informé de la situation et du progrès de la livraison.
Si vous avez d'autres questions ou besoins à l'avenir, n'hésitez pas à nous contacter. Nous sommes reconnaissants de votre confiance et espérons avoir le plaisir de vous servir à nouveau.
Cordialement,
Daniel M.
Tuve un pequeño problema y después de…
Tuve un pequeño problema y después de escribir me lo resolvieron rápida y eficazmente. Un 10
16 de novembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Agradecemos sinceramente tus amables palabras. Nos complace saber que pudimos resolver tu problema de manera rápida y eficaz. Tu satisfacción es nuestra prioridad, y nos esforzamos continuamente para brindar el mejor servicio posible.
Si en el futuro necesitas asistencia adicional o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. Valoramos tu confianza y esperamos seguir sirviéndote.
¡Un cordial saludo!
Daniel M.
Service client attentif.
30 de novembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Merci pour vos aimables mots ! Nous sommes ravis d'apprendre que vous avez trouvé notre service client attentif. Fournir un excellent service est notre priorité absolue, et il est toujours gratifiant de recevoir des retours positifs.
Si nous pouvons vous assister davantage, n'hésitez pas à nous contacter. Nous apprécions votre soutien et avons hâte de vous servir à nouveau.
Cordialement,
Daniel M.
Consejo: Reclamar a esta empresa
El 20/11 realicé 2 pedidos a esta empresa que nunca fueron enviados, según trazabilidad de la empresa de envíos. Solicité un reembolso de los mismos y el 12/12 me aseguró el empresario que ya debían estar los fondos en mi cuenta. Como no fue así, interpuse denuncia ante la policía y reclamación a la OCU que envíe a tan amable empresario. Finalmente, el 30/12 accedió a devolverme el dinero y pude recuperar mis 500€. Si habéis sufrido una experiencia parecida, os aconsejo RECLAMAR y DENUNCIAR,por muy poca que sea la cantidad,no lo deis por perdido
30 de dezembro de 2023
Resposta da VR Perfumery
Lamentamos sinceramente los inconvenientes que has experimentado con tus pedidos. Nos disculpamos por cualquier demora y contratiempo que haya afectado tu experiencia de compra.
Entendemos la importancia de recibir tus productos a tiempo y nos apena saber que esto no ocurrió en tu caso. Apreciamos tu paciencia durante el proceso de reembolso y agradecemos tu comprensión.
Hemos tomado medidas internas para evitar situaciones similares en el futuro. Valoramos a nuestros clientes y lamentamos profundamente cualquier inconveniente que hayas experimentado.
Si hay algo más en lo que podamos ayudarte o si tienes alguna pregunta adicional, no dudes en ponerte en contacto con nosotros.
Atentamente,
Daniel M.
Fake company
Fake company l am guessing. Didn't receive product or promised refund of over 100e. Listed in canary islands, just laundering your money l expect. Possibly deliver to a few people to get a few good reviews. I had to contact them and reply came with subject SPAM in title. I will continue to review them online.
16 de novembro de 2023
Resposta da VR Perfumery
Dear Katrina,
I'm reaching out in response to your recent review, and I'm sincerely sorry for the troubles you've encountered.
I assure you we are a legitimate business based in the Canary Islands, committed to providing quality service. I apologize for the delayed delivery and refund process.
I apologize for any confusion with the email subject. Our aim is clear and transparent communication.
Your feedback is vital, and we're determined to make things right. Thank you for bringing this to our attention.
Best,
Daniel M.
avoid
Ordered early Nov - claims item was lost by DPD (tracking never registered), said items re-sent, again tracking never registered. Gave paypal refund - then cancelled paypal refund (known flaw in paypal system). Refuses to engage. Avoid at all costs.
Paypal eventually provided refund after opening a dispute. VR Perfumery asked me to change the review after they lost the Paypal dispute.
They then have tried to claim that my review was for a different domain and requested Trustpilot to delete it.
8 de dezembro de 2023
Legit
Costumer service by Daniel M. is correct and helpful!
The website is legit, but there are issues in logistics. After 1 month I got my package, arrived well.
24 de outubro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Dear Dina,
Thank you for your kind words and positive feedback! We're thrilled to hear that you found our customer service to be correct and helpful.
We sincerely apologize for any inconvenience caused by the issues in logistics, leading to a longer delivery time. We appreciate your patience, and we're delighted that your package arrived well after one month.
If you have any further feedback or if there's anything specific we can address to enhance your experience in the future, please let us know. We look forward to serving you again.
Best regards,
Daniel
Very satisfied
I am very satisfied with the services of VR Perfumery. I ordered 3 bottles of a hard-to-find perfume and got them at a very good price. The customer service (Daniel) was excellent and very responsive. The delivery time was a little longer than expected, but I wasn't in a hurry. I will definitely be ordering from this site again.
13 de novembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Dear Ben,
Thank you so much for taking the time to share your positive experience with VRperfumery! We are delighted to hear that you are very satisfied with our services.
It's fantastic to know that you found the hard-to-find perfume at a great price, and we're pleased to hear your kind words about our customer service. We appreciate your understanding regarding the delivery time, and we'll continue to work on improving our shipping processes.
We look forward to serving you again in the future. If there's anything specific you'd like or if you have any questions, feel free to reach out.
Best regards,
Daniel
Best seller with awesome prices
I would like to write this review as i strongly believe in giving the credit when and where it is due. I ordered a bunch of perfumes from this shop about 2 weeks ago. I would be lying to say that i wasn’t reluctant at first but i still went ahead as the payment method i chose was PayPal. Of the bat i was reached out by Daniel who informed me that one of the perfumes i ordered was not actually in stock and offered a partial refund or ship the remainder of the order once the item was back in stock. I requested a different perfume instead, the cost of which was higher than what i paid for the item that wasn’t in stock. Daniel happily accepted the order at no additional cost to me. If that is not an awesome service than what is!. Daniel kept me informed through out the delivery process and responded every time i asked a question. I was clearly informed in advance that my order would arrive in 2 parts as it was being shipped from 2 distributors. I was provided with the tracking number as well. One of the 2 order finally reached today. I checked both the perfumes and they are both authentic. After my experience with this shop i can safely say that not only the shop is authentic but the products as well. I would strongly recommend that impatient buyers should look elsewhere to buy. You can’t ask for better prices and expect an overnight delivery at the same time. Shipping times vary and it has nothing to do with the shop as the items are shipped from the distributors and hence i find it unfair to ding the shop unnecessarily for it. Daniel, it was a pleasure doing business and i look forward to ordering a bunch more perfumes from your website in the near future.
Update:-
Today i have received the 2nd of the 2 shipments which now completes the order i placed. All the 3 perfumes I ordered were authentic and i had them verified from our local mall to be sure. Like i said before if you have placed your order using Paypal than you have nothing to loose. Just be patient. As long as you are receiving timely updates i do not see a reason for panic.
I did upload the pictures of the order I received but unfortunately Trust pilot would not display it for the audience here. I am more than happy to share the invoice for the sake of reassurance that this was a legit order but unfortunately it is not allowed
Khurram
8 de novembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Dear Khurram,
We are truly humbled by your kind words and appreciation. Thank you for taking the time to share your experience in such detail. We're thrilled to hear that you found our service to be up to your standards.
Your understanding and flexibility when it came to the stock issue are greatly appreciated. We always aim to provide the best solutions for our valued customers. Your confidence in our authenticity and products means a lot to us.
We understand that shipping times can vary, especially when coming from different distributors. Your patience is commendable, and we're glad the products met your expectations.
It was a pleasure doing business with you as well, and we look forward to serving you with even more exceptional perfumes in the future. If you ever have any questions or need assistance, feel free to reach out.
Warm regards,
Daniel M.
Have they stolen 100 euros from me?
Placed an order on September 13th that I later cancelled before it was shipped. Was in direct contact with customer service who confirmed the cancellation. It has now been almost two months and even though I have tried to contact them again many times, I still haven't got my payment of about 100 euros back.
Update: Shortly after publishing this review did the company contact me to give me my money back. Thank you!
7 de novembro de 2023
Excellent service
Item went missing in transit but the customer service was excellent and new item sent very quickly. Based on previous reviews, I feel there may be a reoccurring challenge with the supplier.
I did start to worry but I was kept up to speed at every point and overall, very pleased with the service.
Thank you Daniel.
13 de outubro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our customer service to be excellent, and we're glad we could swiftly resolve the issue with the missing item. We apologize for any initial concern this may have caused.
Once again, thank you for your patience and understanding. We're grateful to have you as a valued customer.
Warm regards,
Daniel M.
Never received product, was supplied a refund
I purchased a men's aftershave through this company.
After weeks of not receiving my order, I reached out to the company to see if I would ever receive my package.
They said that the package had been taken by royal mail, and that I may not receive my purchase.
Therefore, I was supplied with a refund quite quickly.
Although it is annoying that I did not get the item that I paid for, customer service of the company was good and they had no problem with giving me a refund, So overall I cannot fault them too much.
10 de agosto de 2023
Resposta da VR Perfumery
I sincerely apologize for the inconvenience you experienced with your order. It's disheartening the issue we suffered with Royal Mail, and I understand how frustrating this must have been for you.
I am glad to hear that you feel that we acted promptly to provide you with a refund. While we're disappointed that you didn't receive the item you initially ordered, I am pleased that we could resolve the situation to your satisfaction.
Your feedback is invaluable to us, and we will continue to work towards improving our processes to prevent such occurrences in the future.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Daniel M.
Pleasant customer service
Very sophisticated website. Perfumes are legit batch codes are only a few months old.
Had some issues with the initial delivery. Seems like a problem from the parcel service.
Had a very kind customer service from Daniel and I received my parcel very quickly after sorting this out.
Hope their reputation can be fixed.
Will likely order again in the future.
Only 4/5 as there was a slight delay for my parcels.
Grtz
9 de setembro de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Dear Joey,
Thank you so much for taking the time to leave us a glowing 5-star review! We're absolutely thrilled to hear about your positive experience with our online store.
Your feedback means the world to us, and we're committed to continuously improving to meet and exceed your expectations. Rest assured, we're always working on ways to enhance our reputation even further.
Thank you once again for your support. We look forward to serving you again in the future!
Warm regards
Excellent service!
Daniel is a very kind and correct businessman. Due to mail error, I did not receive my order. Immediately he offered to resend the goods or refund me the purchase price. I opted for the refund. On the same day I received the amount in my Paypal account. I recommend VR Perfumery for shopping for perfumes and cosmetics at a great price! Thank you!
28 de agosto de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Thank you for your 5-star review Andrea!. Your satisfaction is our priority, and we appreciate your support.
Great service
It was the only website where they had the perfume I was looking for and I decided to try it.
I was pleasantly surprised, the order send quickly and well packaged. I've no had a problem with them at all.
12 de agosto de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Thanks Susan for your 5-star review! 🌟 We appreciate your support and are delighted you enjoyed shopping with us.
This is a SCAM company
This is a SCAM company. You might get your money back if you’re lucky. My experience:
19 Jun 23 Order placed.
22 Jun 23 Order (apparently) shipped.
13 Jul 23 Email from vrperfumery telling me that DPD has informed them that the package has been lost. A very amateurish email that just looked like an automated type reply to all. This same day I contacted DPD who could tell me, firstly that the tracking details etc are not recognisable as DPD numbers and that secondly, they receive a huge amount of enquiries and complaints about the company vrperfumery, and failed deliveries. I then requested a full refund.
26 Jul 23 After waiting two weeks for a refund I received nothing. I emailed vrperfumery asking what the delay was.
31 Jul 23 I received a reply from vrperfumery. They stated that there was a failure in their "virtual POS" and that I would receive my refund soon.
1 Aug 23 Six weeks after placing the order, I got my refund.
There are companies out there who have no intention of sending you anything, but will take orders from 1000's of people, hold their money for as long as they can earning £1000's in interest, then refund the people when they realise they must in order to continue doing what they do. I can’t say for certain if vrperfumery are doing this but I needed to share my experience, very similar to other reviews.
STAY CLEAR OF THIS COMPANY.
19 de junho de 2023
Resposta da VR Perfumery
Dear Mr. Mark Anderson
We appreciate your feedback, and we're sorry to hear about your dissatisfaction. Our aim is to provide a positive experience for all our customers, and we take your concerns seriously. We'd like to address the points you raised in your review:
1. Scamming Allegations:
We understand how distressing it can be to believe that you've been scammed. Please rest assured that we adhere to strict ethical standards and legal regulations in all our business operations. We provide clear terms and conditions for our services. At this point, we will like to point out that we are a young company and we have had to face only a few incidences with the transport company DPD, wich we use for our international deliveries. In any case, If you believe you've been refunded in error or without proper explanation, we would be more than willing to review your case and rectify any discrepancies.
2. Communication and Resolution:
We apologize if you felt our communication was lacking. We value your questions and concerns. If you've experienced issues, our customer support is here to help resolve them. We have successfully fulfilled dozens of orders to UK despite the complexity of customs process, and we're continuously working to improve our communication processes and resolution times to face any incidence.
We value your feedback and would like the opportunity to make things right. Please consider reaching out to us directly at info@vrperfumery.com so we can better understand your situation and find a satisfactory solution.
Thank you for giving us the chance to address your concerns.
Best regards,
Daniel M.
VRPERFUMERY
Scam web page
I want to warn everybody not to buy anything from this page. This page is not legit and is a scam web page. I tried to order something a month ago and my item has not arrived. Since I live in Spain I have now denounced the webpage and reported it to Guardia Civil. I am sure it will still take some time for them to investigate and close down the web page, in the mean time I urge everyone not to order anything from this web page.
7 de agosto de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Dear Mr. John-Kenneth Fedøy
We sincerely apologize for the negative experience you've encountered with our company and the delayed delivery of your order. We confirm that for reasons beyond our control, your order was delivered with a huge delay over the estimated delivery time. We take your feedback seriously and want to address your concerns.
Firstly, we want to assure you that our company is committed to conducting business with the utmost integrity and transparency. We understand that allegations of scams can be distressing, and we want to clarify that we have no intention of engaging in any dishonest practices. Our primary goal is to provide high-quality products to our customers and establish trust.
Regarding the late delivery of your order, we deeply regret any inconvenience this may have caused. Shipping delays can occur for various reasons, including unexpected logistical challenges or external factors beyond our control. While we strive to ensure timely deliveries, there are instances where delays may happen, and we are actively working to minimize these occurrences.
We would like to make amends for the inconvenience you've faced. Kindly reach out to our customer support team at info@vrperfumery with your order details, and we will do our best to address the situation promptly. Your satisfaction is important to us, and we are committed to finding a solution that meets your expectations.
Thank you for bringing this to our attention.
Best regards,
Daniel M.
VRPERFUMERY
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