Ordering from this company has actually been very positive. My first order missed the expected delivery date, so I contacted them asking for an update and I received a thorough response really qui... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ab dem 13.02.2026 steht meine Bestellung als versendet. Keine Sendungsnummer! Keine Updates. Kontaktaufnahme probiert 2 Mal - keine Antwort. Keine möglichkeit auf eine Rückzahlung! Kein Wunder da... Ver mais
A empresa respondeu
Die Ware am 22.04. bestellt ging am Transportweg verloren. Die Nachbestellung wurde dann schlussendlich am 05.06. geliefert. Also eineinhalb Monate Lieferzeit ist eindeutig zu lange. Sehr positiv erwä... Ver mais
A empresa respondeu
I bought some things that was supposed to be in stock. Weeks later they claimed that the parcel was lost by the courier service, although a tracking number couldn't be presented. I was promised a refu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Online Store - Free delivery - Luxyry Perfume
Informações de contato
C/ Profesor Mejias Peña, 21, 35200, Telde, Espanha
- 611602356
- info@vrperfumery.com
- vrperfumery.com
3,4
Bom
181 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I placed an order on 12.7.23 then no delivery of goods money…
I placed an order on 12.7.23 the money has been taken out of my account with no further update on the goods and I can't contact anyone at the company
23.8.23 I have now been refunded. Thank you
12 de julho de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Thank you for your feedback. We apologize for any inconvenience you experienced with your order, and we appreciate your understanding. Your order has been refunded as requested. If you have any further concerns, please don't hesitate to reach out to our customer support team at info@vrperfumery.com.
Resposta da VR Perfumery
I am sorry, but as far as I know, we have still not received any chargeback from any customer up to date. I encourage you to contact with me via the contact form, indicating your order ID and describing the incidence. I will reply you in less than 12hrs and will do my best to help you to solve your issue.
Best regards
Daniel M.
Custome service 10/10
I placed an order but it was cancelled due to item being out of stock. I emailed their customer services and they were super polite, I chose to have a different size of the the same item shipped.
Customer service is truly 10/10
4 de julho de 2023
Avaliação não solicitada
Resposta da VR Perfumery
Thank you very much for your excellent feedback Mr. Mark. I am glad to have helped you to solve the issue. I really appreciate your comments about our customer service.
Kind regards
Daniel M.
Resposta da VR Perfumery
I am sorry to hear that you feel our online shop is not legitimate based on your experience. We take customer feedback seriously and would like to address your concerns.
Firstly, I want to assure you that we are a legitimate business committed to providing high-quality products and excellent customer service. We understand how important trust is when shopping online, and we strive to maintain a transparent and reliable shopping environment for all our customers.
If there was an issue with your order, we would appreciate the opportunity to investigate and resolve it for you. Could you please provide us with more details about your experience?This will help us identify any areas that might need improvement and ensure that future customers have a better experience.
We value your feedback and are dedicated to making your shopping experience a positive one. Please feel free to reach out to our customer support team, at info@vrperfumery.com and we will do our best to address your concerns promptly.
Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our online shop.
Daniel M.
VRPERFUMERY
This is a Fraudster scammer !
Dear, but do you still treat your customers this way ? Why did you first confirm that you have the product and are going to ship it only now after 7 days have passed you canceled it - is this a legal contract?
Provide legal proof of reimbursement and compensation for your fraud or will be prosecuted in the European Court and the entire international community on all social networks.
Believe us, we are lawyers with more than 15 years of experience and you will pay dearly in Court for your fraud...
You have 48 hours to provide proof of compensation and this is the last friendly notice....
5 de maio de 2023
Whole order refunded without warning because 1 item was apparntly out of stock
I made an order for 3 items but after a couple of days, I got a seemingly automated response telling me the order had been cancelled. I was given no reason at the time, and when I enquired they told me that 1 item in the whole order was out of stock so they refunded the whole thing without giving me a choice. It does not even seem like the item is actually out of stock as I am able to add it to my cart 2 hours after the refund. I have asked for further explanation but have had no reply at all.
I would certainly recommend avoiding this company as they are not clear or honest with their customers.
I stupidly made my order again, and this time they claimed to send it and even gave me a tracking order, when the order still did not arrive I checked the tracking order and it had claimed to be delivered. I phoned Royal Mail and they said the tracking order was for Scotland and suggested I was provided with the wrong tracking order. I asked VRPerfumery to explain this and they never got back to me.
20 de março de 2023
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