this was the first time I used the online shopping with waltons and was very impressed by how easy it was to order, the website was great to navigate and find what I needed. Delivery time was quick an... Ver mais
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Veja o que dizem as avaliações
I ordered speed delivery because I needed the product urgently.... when I opened the cartiridge it was the wrong one. Checked my invoice. I had ordered correctly but it was packed incorreclty in-store... Ver mais
A empresa respondeu
Ordered a cricut maker 3 bundle online. Got an explorer 3. And I was told they cannot give me what I ordered. I’ve had to take the order back to the store. Still waiting for refund and no replies to m... Ver mais
A empresa respondeu
Waltons were up to date with all their communications, and the delivery packages were also delivered in good condition. Delivery people are very friendly.
Detalhes da empresa
Sobre Waltons
Escrito pela empresa
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Informações de contato
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, África do Sul
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Muito Bom
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The quality of the products
The quality of the products, the overall service and swiftness of the delivery
17 de abril de 2026
Great Communications
Waltons were up to date with all their communications, and the delivery packages were also delivered in good condition.
Delivery people are very friendly.
15 de abril de 2026
Goods delivered the next day
I could honestly not believe how fast my goods were delivered. I thought I was going to wait a few days but it was delivered the next day.
15 de abril de 2026
Resposta de Waltons
Hi Corne,
Thank you so much for your wonderful review! We are absolutely delighted to hear that your goods arrived the very next day. We know how important it is to receive your order quickly, and it is great to know our delivery service exceeded your expectations.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent Service
From the word go, the day I purchased I was updated through out and my item was delivered the following day
16 de abril de 2026
Resposta de Waltons
Hi Mafulaki,
Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you were kept updated throughout the process and that your item was delivered the following day.
Keeping our customers informed every step of the way is something we take great pride in. We hope to see you shopping with us again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was made earlier than…
The delivery was made earlier than expected; excellent communication too.
17 de abril de 2026
Resposta de Waltons
Hi Caron,
Thank you for your kind review! We are so pleased to hear that your delivery arrived ahead of schedule and that our communication was up to scratch. We always strive to go the extra mile for our customers, and your feedback means a great deal to us.
We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta de Waltons
Hi Mbali,
Thank you for your fantastic review! We are delighted to hear that your delivery was fast, hassle-free, and that you found our website easy to navigate. We work hard to make the entire experience as smooth as possible, and it is wonderful to know we hit the mark.
We hope to welcome you back soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The store alerted me.
The store alerted me that one of the items I ordered may not be correct. I was very appreciative.
14 de abril de 2026
Resposta de Waltons
Hi Clara,
Thank you for sharing your experience with us! We are really pleased to hear that our team proactively reached out to let you know about a potential issue with your order. Keeping our customers informed and ensuring everything is correct before delivery is very important to us.
We appreciate your understanding and look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
great service
13 de abril de 2026
Resposta de Waltons
Hi Luqmaan,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you experienced great service. Your feedback means a great deal to us and motivates our team to keep delivering the best we can.
We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Very impressed
this was the first time I used the online shopping with waltons and was very impressed by how easy it was to order, the website was great to navigate and find what I needed. Delivery time was quick and efficient. Overall experience was great! Will definitely use their online facility again
16 de abril de 2026
Resposta de Waltons
Hi Yvette,
Thank you for your wonderful review! We are so pleased to hear that your first experience with Waltons online shopping was such a positive one. It is great to know that you found the website easy to navigate, and that your delivery was quick and efficient. We will be sure to share your kind words with the team.
We look forward to welcoming you back soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta de Waltons
Hi there,
Thank you for your fantastic review! We are delighted to hear that your products arrived in good condition and that you found the ordering process professional and easy. We truly appreciate your support and kind words.
We look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta de Waltons
Hi Andre,
Thank you for taking the time to leave us a review! We are glad to hear that you were satisfied with our service and delivery. Your feedback is greatly appreciated and helps us continue to improve.
We hope to assist you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service
Great service. Ordered Friday afternoon, delivered to me on Tuesday morning.
14 de abril de 2026
Resposta de Waltons
Hi Hilton,
Thank you so much for your wonderful review! We are thrilled to hear that your order arrived so promptly. We always aim to process and deliver orders as efficiently as possible, and it is great to know we hit the mark for you. We look forward to serving you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
fast response and great service
fast response and great service
17 de abril de 2026
Avaliação não solicitada
Resposta de Waltons
Hi Christo,
Thank you for taking the time to leave us a review! We are delighted to hear that you experienced a fast response and great service. That is exactly what we strive for every day. We hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Efficient and fast service!
14 de abril de 2026
Resposta de Waltons
Hi Carly,
Thank you for your kind review! We are so pleased to hear that you found our service efficient and fast. It is always wonderful to receive such positive feedback. We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent service
Excellent service from ordering to collection of the printer at the shop.
10 de abril de 2026
Resposta de Waltons
Hi Suzan,
Thank you for sharing your experience with us! We are delighted to hear that the entire process, from ordering through to collecting your printer in store, went smoothly. We hope to welcome you back again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The correct order was delivered on time.
10 de abril de 2026
Resposta de Waltons
Hi Dibuseng,
Thank you for your review! We are glad to hear that your order was correct and delivered on time. Accuracy and reliability are very important to us, and we appreciate you letting us know we delivered on both. We look forward to serving you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordered a cricut maker 3 bundle online
Ordered a cricut maker 3 bundle online. Got an explorer 3. And I was told they cannot give me what I ordered. I’ve had to take the order back to the store. Still waiting for refund and no replies to my mail or TAT on when I should expect my money. It’s horrible. I’m inconvenienced in every way possible and they cannot do anything about it. This was my first time using Walton’s and it’s just been horrible to say the least. Other stores have the machine but they refused to deliver the one I paid for.
9 de abril de 2026
Resposta de Waltons
Hi Penelope,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration you have experienced. Receiving the incorrect item and then facing delays in communication and your refund is simply not the standard of service we aim to provide, especially for a first-time customer. We are truly sorry for the poor experience. Please be assured that a support ticket has been opened on your behalf, which you are welcome to reply to directly so we can resolve this matter as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Happy customer
Website is easy to navigate and delivery time is very efficient. My orders always arrive sooner than estimated.
13 de abril de 2026
Resposta de Waltons
Hi Donne,
Thank you for your lovely review! We are so pleased to hear that you find our website easy to navigate and that your orders consistently arrive ahead of schedule. We work hard to make the experience as seamless as possible, and your feedback means a great deal to us.
See you next time!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Ordered something simple for same day…
Ordered something simple for same day delivery as it is time sensitive. I am currently without transport and needed this urgently. Only to wait the whole day for no product to be delivered. Then when I contacted them, I was told that they don't do same day delivery. I have screenshots of the whole process where I can go and buy a product from this branch for same day delivery. Then I get told they will deliver it the following morning. When I phoned later the following day, I was informed that they will check and get back to me. Almost 2 hours later, I get a phone call back stating that the order has been cancelled on the same day I placed it because it was diverted to a branch that does not have stock of the item. I don't see the amount back in my account. I don't have a product. And I am in so much trouble now, because now I have to figure out a way to do the things I need to do without the product and without having transport. This is the worst experience I have had ever.
15 de abril de 2026
Avaliação não solicitada
Resposta de Waltons
Hi Johan,
Thank you for taking the time to share your experience, and we are truly sorry to hear what you have been through. The confusion around same day delivery, the cancellation of your order without proper communication, and the delay in your refund are all deeply concerning, and we completely understand your frustration. This is not the level of service we want to provide to any of our customers.
Please be assured that a support ticket has been opened on your behalf, which you are welcome to reply to directly so that we can urgently look into your refund and resolve this matter for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The goods were delivered on time and in…
The goods were delivered on time and in good condition. I got what I ordered.
9 de abril de 2026
Resposta de Waltons
Hi Judy,
Thank you for your review! We are delighted to hear that your goods arrived on time and in good condition, and that you received exactly what you ordered. It is always a pleasure to meet our customers' expectations. We look forward to assisting you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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