Cheapest stationery store by far. I ordered online for convenient pickup (which was free) and my order arrived very quickly. The pickup experience was efficient and pleasant too. I’m very pleased with... Ver mais
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Veja o que dizem as avaliações
The order took only a few days to be delivered. The online purchase was easy and the item descriptions are clear. Confirmation emails were sent to confirm receipt of my order and was kept up to date w... Ver mais
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The inkjet packaging was badly crushed & damaged. The Ink Cartridges however appear to be OK. Waltons should review their appointed courier and/or check that their packers apply more care when pa... Ver mais
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Dear Waltons, Thank you for your pro-active stance in dealing with the matter I raised below listed. We are also businesspeople and the fact that you swiftly took action to respond and replace... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Waltons
Escrito pela empresa
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Informações de contato
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, África do Sul
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Experience was very disappointing
We recently placed our first order with Waltons on behalf of Boiler Lab Pty Ltd, and unfortunately, the experience was very disappointing. For five consecutive days, I received SMS notifications stating that the driver was en route with our parcel, yet nothing was delivered. After I contacted Waltons directly, they were able to track the parcel. When it finally arrived, the box displayed the wrong delivery address. The driver insisted that I had provided the incorrect details, but I was able to show that my invoice reflected the correct address.
This situation caused unnecessary delays and frustration, and it does not reflect the level of service we expected from Waltons.
11 de setembro de 2026
Resposta da Waltons
Hi Meagan,
Thank you for the detailed feedback, and we're very sorry for the experience you and Boiler Lab Pty Ltd had with this order. Repeated SMS updates with no delivery, and then a parcel arriving with the wrong address on it, is not the standard of service we aim to provide, and we understand the frustration this caused. A ticket has been opened, which you're welcome to reply to as well.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I have not received it
8 de setembro de 2026
Resposta da Waltons
Hi Marizanne,
Thank you for letting us know, and we're sorry to hear you haven't received your order. We'd like to get this sorted out for you as soon as possible. A ticket has been opened, which you're welcome to reply to as well.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner
quick and accurate
7 de setembro de 2026
Resposta da Waltons
Hi Megan,
Thank you for your review. We're glad you found our service quick and accurate.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Best service and fast delivery wherever…
Best service and fast delivery wherever you are.
8 de setembro de 2026
Resposta da Waltons
Hi Reabetswe,
Thank you for your feedback. We're pleased to hear you experienced the best service and fast delivery.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Annelize,
Thank you for your review. We're glad ordering was easy and delivery was fast.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Suzanne,
Thank you for your review. We're so pleased to hear you think Waltons is great.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Anna,
Thank you for your review. We're pleased with the prompt service and delivery.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great customer support
Pen I ordered had a bent tip and I asked for a replacement the next day the replacement came. Great support.Would recommend shopping here
9 de setembro de 2026
Resposta da Waltons
Hi Azariah,
Thank you for your review. We're glad we could quickly replace the pen with the bent tip and that you had great support. Thank you for recommending us.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Disappointed
When I placed the order it said delivery in 2-3 working days, ordered 26 Aug by 4 sept no response had to call the store that didn’t help cos they kept hanging up. Went to the store only to find out my order had already arrived and they didn’t inform me. 8 sept I received SMS saying my order has arrived after days of pickup. Walton’s midlands mall(pmb).
8 de setembro de 2026
Resposta da Waltons
Hi there,
Thank you for letting us know, and we're sorry to hear about the frustration this order caused, from the lack of response and difficulty reaching the store, to not being informed your order had already arrived at Midlands Mall. This is not the experience we want for our customers, and we'd like to look into what went wrong. A ticket has been opened, which you're welcome to reply to as well.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick order
Quick order, next day delivery!!! Impressive!!!
A service I will use again!!!
Thank you!
8 de setembro de 2026
Resposta da Waltons
Hi Ilonka,
Thank you for your enthusiastic review. We're delighted your order arrived quickly, with next day delivery, and that you'll be shopping with us again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast friendly service
7 de setembro de 2026
Resposta da Waltons
Hi Estelle,
Thank you for your review. We're glad you experienced fast, friendly service.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I ordered and the next day I had my…
I ordered and the next day I had my order.Thank you for a excellent experience
4 de setembro de 2026
Resposta da Waltons
Hi Ina,
Thank you for your review. We're delighted your order arrived the very next day and that you had an excellent experience.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent customer service
Excellent customer service - good communication and the willingness to make a plan
4 de setembro de 2026
Resposta da Waltons
Hi Henri,
Thank you for your feedback. We're glad our team communicated well and found a solution that worked for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The online order fulfillment delay was…
The online order fulfillment delay was highly disappointing and necessitates immediate operational improvements to ensure customer retention. Nevertheless, I would like to commend the online customer service team and the Claremont branch staff for their dedicated efforts in facilitating the timely delivery of my items; their professionalism is greatly appreciated.
3 de setembro de 2026
Resposta da Waltons
Hi Ghaneefah,
Thank you for your detailed feedback. We're sorry that the online order fulfilment delay caused disappointment, and we agree that this needs improvement. We're glad, though, that our online customer service team and the Claremont branch staff were able to assist and get your items to you on time, and we'll be sure to pass on your appreciation. A ticket has been opened regarding the delay, which you're welcome to reply to as well.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
IT WAS VERY SIMPLE TO ORDER ONLINE
IT WAS VERY SIMPLE TO ORDER ONLINE. THE DELIVERY WAS VERY QUICK AND AS PROMISED. I ALSO GOT A GOOD DEAL.
4 de setembro de 2026
Resposta da Waltons
Hi Sunil,
Thank you for your review. We're glad ordering online was simple, that delivery was quick and as promised, and that you got a good deal.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
All products were available and better…
All products were available and better priced than other stationary shops.
2 de setembro de 2026
Resposta da Waltons
Hi Aletta,
Thank you for your review. We're pleased all the products you needed were available and better priced than other stationery shops.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Sinazo,
Thank you for your review. We're glad your order arrived intact and on time.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Pammy,
Thank you for your feedback. We're pleased delivery and order processing were swift for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The pens that we ordered are of high…
The pens that we ordered are of high quality, thank you. We also appreciate the fast delivery time.
3 de setembro de 2026
Resposta da Waltons
Hi Tania,
Thank you for your review. We're glad you're happy with the quality of the pens and the fast delivery.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
My delivery delivered exactly at the…
My delivery delivered exactly at the estimated time.
5 de agosto de 2026
Resposta da Waltons
Hi Melvy,
Thank you for your feedback. We're glad your delivery arrived exactly at the estimated time.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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