I paid via EFT - the consultant receievd my proof of payment. Consultant forgot to allocate it/finance department didn't allocate it. My order was then cancelled. I had to provide the proof of payment... Ver mais
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Veja o que dizem as avaliações
Cheapest stationery store by far. I ordered online for convenient pickup (which was free) and my order arrived very quickly. The pickup experience was efficient and pleasant too. I’m very pleased with... Ver mais
A empresa respondeu
The order took only a few days to be delivered. The online purchase was easy and the item descriptions are clear. Confirmation emails were sent to confirm receipt of my order and was kept up to date w... Ver mais
A empresa respondeu
Dear Waltons, Thank you for your pro-active stance in dealing with the matter I raised below listed. We are also businesspeople and the fact that you swiftly took action to respond and replace... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Waltons
Escrito pela empresa
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Informações de contato
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, África do Sul
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent
Very easy to order online and super helpful staff. The chair is also great quality.
17 de agosto de 2026
Resposta da Waltons
Hi Indira,
Thank you for your review. We're glad to hear ordering online was easy, that our staff were super helpful, and that you're happy with the quality of your chair.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Nerusha,
Thank you for your review. We're delighted to hear you found the service efficient and seamless.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Incorrect order fulfillment
I placed an order for a box of paper and 10 files.
I only received 1 ream of paper and 1 file.
After a sales lady phoned me and told me she packed it incorrectly.
She told me to place another order for the difference, but the amount already went off my bank account. I first had to wait for it to be debited with the correct amount. Why could she not pack the rest of the order? Now, I have to make another order. The first order I also paid for speedy delivery, so now do I have to pay for another speed delivery?
17 de agosto de 2026
Resposta da Waltons
Hi Elaine,
Thank you for letting us know, and please accept our apologies for this experience. It's disappointing to hear your order was packed incorrectly, and that this has left you needing to place a second order and query the payment for the missing items and @speed delivery. A ticket has been opened on your behalf, which you're welcome to reply to directly so we can get this resolved and sort out the delivery charge for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Efficiency
12 de agosto de 2026
Resposta da Waltons
Hi Nkwelele,
Thank you for your review. We're so glad to hear you found our service efficient, and we appreciate you taking the time to let us know.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivered sooner than I expected
Delivered sooner than I expected, service was excellent
12 de agosto de 2026
Resposta da Waltons
Hi Patricia,
Thank you for your kind words. We're delighted the delivery arrived sooner than expected and that you found our service excellent.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
What an absolute pleasure!
What an absolute pleasure this online experience was! From placing the order right through to the delivery! Thanks Waltons! You were always and still are simply the BEST!
13 de agosto de 2026
Resposta da Waltons
Hi Tersia,
Thank you so much for this wonderful review. It means a great deal to hear that your experience, from placing the order right through to delivery, was such a pleasure. We'll be sure to share your kind words with the team.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
went online
went online, ordered item, paid for item, received item, what more to type
4 de agosto de 2026
Resposta da Waltons
Hi Rakesh,
Thank you for your review. We're pleased the whole process, from ordering to payment to delivery, was quick and straightforward.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery service was awful
The delivery service was awful. Just dropped off and left. Boxes were torn including the paper inside. This is so bad and the service.
14 de agosto de 2026
Resposta da Waltons
Hi Nirosh,
Thank you for letting us know, and please accept our apologies for this experience. That is not the standard of delivery we aim for, and it's disappointing to hear the boxes and contents arrived damaged. A ticket has been opened on your behalf, which you're welcome to reply to directly so we can look into this further and put things right.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Sally,
Thank you for your review. We're glad to hear you were happy with our communication and that delivery was prompt.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Andree,
Thank you for your review. We're pleased to hear you found our service fast and efficient.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Groen,
Thank you for your review. We're delighted you found our pricing great and that delivery was quick, and we really appreciate you recommending us.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Found what I needed
Found what I needed on line,
Ordered it - made the payment and it was delivered the next day.
Perfect!
12 de agosto de 2026
Resposta da Waltons
Hi Jen,
Thank you for your lovely review. We're so pleased you found what you needed online and that payment and delivery went smoothly the very next day.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery came quicker than I had…
Delivery came quicker than I had expected, and as ordered. Great
12 de agosto de 2026
Resposta da Waltons
Hi Jabulani,
Thank you for your review. We're glad your delivery arrived quicker than expected and exactly as ordered.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
it is a fast and very easy system your…
it is a fast and very easy system your agents have fast response and very helpful
13 de agosto de 2026
Avaliação não solicitada
Resposta da Waltons
Hi Connie,
Thank you so much for your lovely review. We're delighted to hear you found our system fast and easy to use, and that our agents were quick to respond and helpful along the way. We'll be sure to pass your kind words on to the team.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and Efficient Delivery
Had no problem with the online order it was easy and delivery was on time
10 de dezembro de 2025
Resposta da Waltons
Hi Bernard,
Thank you for taking the time to share your feedback. We're thrilled that your online order went smoothly and that delivery arrived on time. We really appreciate your support and look forward to serving you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Great service
Great service. My issue was resolved in a minute and Alexander was very accomodating. 10/10
12 de agosto de 2026
Avaliação não solicitada
Resposta da Waltons
Hi Phumezo,
Thank you so much for the wonderful feedback. We're delighted to hear that Alexander was able to resolve your issue so quickly and that he was accommodating throughout. We'll be sure to pass your kind words on to him. We look forward to assisting you again in future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Oupa,
Thank you for taking the time to share your experience. We're thrilled that your transaction was seamless, and we would love nothing more than to work with you again. We look forward to welcoming you back soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Easy to order
I placed my order and very shortly thereafter received confirmation that the order was being prepared. It was ready and waiting at the allocated store at the allocated time and I collected my order with ease.
7 de agosto de 2026
Resposta da Waltons
Hi John-Peter,
Thank you for the lovely review. It's fantastic to hear that your order was prepared promptly and was ready and waiting for a smooth collection at your chosen store. We really appreciate you choosing Waltons and hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Efficient service and good communication
My order was processed and delivered quickly. An incorrect item was sent but the chat feature on the website made it easy to arrange a replacement.
Only downside of the delivery was that the box was open and the packaging of one item was torn. Perhaps an issue with the delivery company.
I would use Waltons again, they provide efficient service and good communication.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Waltons
Hi Kammaland Jacobsdal team,
Thank you for your honest and balanced feedback, and for the kind words about our efficient service and communication. We're pleased our chat feature made arranging a replacement easy, but we're sorry to hear that an incorrect item was sent and that your delivery arrived with an open box and torn packaging. This isn't the standard we aim for. We've opened a ticket so we can look into this properly, and you're welcome to reply to it directly with any further details. Thank you for giving us the opportunity to put things right, and we would be glad to serve you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Marlene,
Thank you for the kind review. We're so pleased to hear you found our service good and reliable. We truly appreciate your support and look forward to assisting you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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