I paid via EFT - the consultant receievd my proof of payment. Consultant forgot to allocate it/finance department didn't allocate it. My order was then cancelled. I had to provide the proof of payment... Ver mais
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Veja o que dizem as avaliações
Cheapest stationery store by far. I ordered online for convenient pickup (which was free) and my order arrived very quickly. The pickup experience was efficient and pleasant too. I’m very pleased with... Ver mais
A empresa respondeu
The order took only a few days to be delivered. The online purchase was easy and the item descriptions are clear. Confirmation emails were sent to confirm receipt of my order and was kept up to date w... Ver mais
A empresa respondeu
Dear Waltons, Thank you for your pro-active stance in dealing with the matter I raised below listed. We are also businesspeople and the fact that you swiftly took action to respond and replace... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Waltons
Escrito pela empresa
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Informações de contato
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, África do Sul
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,3
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Waltons
Hi Marlene,
Thank you for the kind review. We're so pleased to hear you found our service good and reliable. We truly appreciate your support and look forward to assisting you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
online chat feature
I had selected items online, but then realised that I would need a proper quote to submit to my Finance Dpt at work. I did NOT feel like starting my selection process again. So I used the online chat feature and was instantly guided as to the steps I could take to turn my pre-selected items into a quote, without having to start from scratch! Thanks, that was a very helpful feature.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Waltons
Hi Annie,
Thank you so much for taking the time to share your experience. We're delighted to hear that our online chat feature made it easy to turn your pre-selected items into a proper quote without having to start over. That's exactly the kind of convenience we hope to offer, and it's wonderful to know it helped you. We look forward to assisting you again in future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The ordered cartridge arrived super…
The ordered cartridge arrived super quick. Thank you
30 de julho de 2026
Resposta da Waltons
Hi Rob,
Thank you for your kind words and for taking the time to leave a review. We're so pleased to hear that your cartridge arrived super quickly. Fast, reliable delivery is a priority for us, and it's great to know we hit the mark. We appreciate your custom and hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Not responding to customers issues
Not addressing customers issues in terms of returning a product
29 de julho de 2026
Resposta da Waltons
Hi Lwandile,
Thank you for taking the time to share your feedback, and we're very sorry to hear that your issue regarding a product return has not been addressed. This is not the level of service we want you to experience, and we would like to help resolve this for you as quickly as possible. We have opened a ticket regarding your issue, which you are welcome to reply to so that we can assist you further and get this sorted out.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Stella,
Thank you so much for your kind review. We're delighted to hear you found the experience quick, easy and time saving. We really appreciate you taking the time to share your feedback and look forward to assisting you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and efficient
29 de julho de 2026
Resposta da Waltons
Hi Sandi,
Thank you so much for your kind review. We're delighted to hear you found our service fast and efficient, and we really appreciate you taking the time to share your feedback. We look forward to assisting you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The simplicity of your website
The simplicity of your website, you goid price and the fact that 2 - 3 days delivery turned out next day; fantastic. Thanks very much
28 de julho de 2026
Resposta da Waltons
Hi Lieb,
Thank you so much for your wonderful feedback. We're thrilled to hear you enjoyed the simplicity of our website and our pricing, and that your order arrived even quicker than expected. Comments like yours mean a great deal to us, and we look forward to serving you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Dirk,
Thank you for letting us know, and we're very sorry to hear that your calculator arrived with a damaged and cracked screen. This is certainly not the standard we aim for, and we would like to put things right for you as quickly as possible. We have opened a ticket regarding your issue, which you are welcome to reply to so that we can assist you further and arrange a resolution.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I ordered a financial calculator and I…
I ordered a financial calculator and I received it within 2 days. It is in good condition and working efficiently. I’m very satisfied with the service and the product!⭐️⭐️ ⭐️⭐️⭐️
24 de julho de 2026
Resposta da Waltons
Hi Zanele,
Thank you so much for your lovely review. We're delighted to hear your financial calculator arrived within two days, in good condition and working efficiently, and that you're happy with both the product and our service. We truly appreciate your support and look forward to helping you again.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I have always received excellent…
I have always received excellent service from Waltons,,, and their deliveries are quick and efficient.....
30 de julho de 2026
Avaliação não solicitada
Resposta da Waltons
Hi Lucinda,
Thank you so much for your continued support and for these kind words. We're so pleased to hear that you've consistently received excellent service from Waltons and that our deliveries have been quick and efficient. Loyal customers like you mean the world to us, and we look forward to serving you for many years to come.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Alexander went above and beyond to…
Alexander went above and beyond to assist me. His professionalism, prompt responses, and willingness to help made the experience outstanding. Truly excellent customer service!
28 de julho de 2026
Avaliação não solicitada
Resposta da Waltons
Hi Shannon,
Thank you so much for your wonderful feedback! We are thrilled to hear that Alexander went above and beyond to assist you, and that his professionalism and prompt responses made your experience outstanding. We will be sure to pass your kind words on to him. We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery services was fantastic
The delivery services was fantastic - the items came almost as soon as it was ordered. The condition was pretty good too. Honestly, would shop with you guys again.
24 de julho de 2026
Resposta da Waltons
Hi Robin,
Thank you for taking the time to share your experience! We are delighted to hear that our delivery service was fantastic and that your items arrived promptly and in good condition. It would be a pleasure to welcome you back again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
It was easy and quick
24 de julho de 2026
Resposta da Waltons
Hi Bertha,
Thank you for your lovely review! We are so pleased to hear that you found the experience easy and quick. We look forward to assisting you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Zamabomvu,
Thank you for your kind feedback! We are delighted to hear that you enjoyed a quick delivery. We hope to serve you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Pleasantly surprised
Pleasantly surprised by the quick and friendly service. I placed an online order then realised that I needed the items delivered sooner. I used their online chat on their website. I was immediately answered and subsequently received a call to confirm that they would be prioritising my order.
The package arrived 1 day earlier than requested with all items neatly packed. Would definitely recommend. Excellent customer service experience
23 de julho de 2026
Resposta da Waltons
Hi Zak,
Thank you for such a detailed and encouraging review! We are so pleased that our team was able to answer you immediately via live chat and prioritise your order, and that your package arrived a day earlier than requested with everything neatly packed. Your recommendation means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Such amazing prompt excellent service. J Chalom
Such anazing prompt excellent service!!!! Thank you so much!!
23 de julho de 2026
Resposta da Waltons
Hi Jacqui,
Thank you so much for your kind words! We are thrilled to hear that you received such prompt and excellent service. It was a pleasure to assist you, and we look forward to helping you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
My delivery was a day earlier and i am…
My delivery was a day earlier and i am very satisfied with my stationery and backbacks and my kids love it
22 de julho de 2026
Resposta da Waltons
Hi Fiela,
Thank you for your lovely review! We are delighted to hear that your delivery arrived a day early and that you are very satisfied with your stationery and backpacks. It is wonderful to know that your children love them too. We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Very fast shipping!!
22 de julho de 2026
Resposta da Waltons
Hi Gareth,
Thank you for your great feedback! We are so pleased to hear that you enjoyed very fast shipping. We look forward to assisting you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick delivery service and great…
Quick delivery service and great quality very happy good prices
21 de julho de 2026
Resposta da Waltons
Hi Mario,
Thank you for your wonderful review! We are delighted to hear that you were happy with our quick delivery service, great quality, and good prices. It would be a pleasure to welcome you back again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Dealing with the customer service via…
Dealing with the customer service via the live chat is so helpful and efficient.
24 de julho de 2026
Avaliação não solicitada
Resposta da Waltons
Hi Saajida,
Thank you for your kind feedback! We are so pleased to hear that dealing with our customer service via live chat was helpful and efficient for you. We look forward to assisting you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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