I have 32 oz WaterH smart water bottle, which I received as a gift. I dropped it on the driveway, and broke the electionics. Obviously, this was not covered by warranty. WaterH support people were ver... Ver mais
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Veja o que dizem as avaliações
Good customer service. There was an issue with stock availability and my original color was unavailable, but the support team responded quickly, explained the situation clearly, offered replacement op... Ver mais
I love my Water H bottle. It is stylish and keeps my drink cool, but most importantly, I love the reminders both visual and audio to drink water. Since I received my purchase I have met my daily recom... Ver mais
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Solid, hi-tech, nice-looking water bottle. Initially I couldn't figure out how to calibrate the bottle to get the right amount of water consumed. Contacted customer service and got an almost-immedia... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At WaterH, we understand that staying hydrated well is harder than it sounds, and your water bottle could be doing more to help. That is why WaterH created a smart water bottle, an all-in-one hydration tool that auto-tracks water intake, analyzes water quality and provides custom hydration reminders.
Informações de contato
678G SHEPPARD AVE E, M2K1B7, North York, Canadá
- service@waterh.com
- waterh.com
4,7
Excelente
89 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Smart Bottle
So far so good. Had Hidrate for a few years and liked except for replacing battery. Operation wise this bottle seems a lot better. I like everything about it. I asked about Apple Watch app and they got back to me right away saying that it is in their plans. A definite 5 star!
1 de janeiro de 2026
Avaliação não solicitada
Resposta da WaterH
Thank you so much for sharing your experience with us! We’re truly grateful that you chose WATERH for your first order, and we’re delighted to hear that our service made a positive impression.
I love Water H
I love Water H. I am a professor emeritus In the area of Applied Behavior Analysis and the app. is very compatible with ABA principles. I am now meeting my water consumption goals on most days.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da WaterH
Thank you for taking the time to share your positive experience with WaterH. We are so glad to hear the app is helping you consistently meet your hydration goals. Your professional perspective as a Professor Emeritus in ABA makes your comment about the app’s compatibility with behavioral principles especially significant to our team. We truly appreciate your support and expert validation. Wishing you continued success with your daily hydration!
I'm a Freak About Hydration...Very Pleased with This Bottle
Solid, hi-tech, nice-looking water bottle. Initially I couldn't figure out how to calibrate the bottle to get the right amount of water consumed. Contacted customer service and got an almost-immediate response. Followed the short video and calibration done. (I was making it harder than it actually was.) Anyway, I'm a freak about getting good hydration each day. This is a great tool to help track my water intake.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da WaterH
We love this review—thank you! It’s wonderful to hear that you’re enjoying the design and tech of your bottle. We’re so glad our team could help you quickly with calibration via the video guide, and we appreciate you mentioning the responsive service. It’s always our goal to make things easy. Knowing that a self-described “hydration freak” finds our bottle a great tracking tool means a lot to us. Here’s to many more days of successfully meeting your water intake goals!
Après quelques difficultés dues à un…
Après quelques difficultés dues à un problème de serveur et un mail au service client aux USA, j’ai eu une réponse rapide et j’ai pu à la fois créer mon compte et appairer la gourde connectée qui fonctionne parfaitement. J’en suis très satisfait.
29 de dezembro de 2025
Avaliação não solicitada
Amazing customer service can't wait for…
Amazing customer service can't wait for the bottle
24 de dezembro de 2025
Avaliação não solicitada
Resposta da WaterH
We're thrilled you had a great experience with our team. The wait will be over soon — we can't wait for you to unbox your new bottle and start using it! We're here if you need anything at all before it arrives. Enjoy!
Great quality products and outstanding support
High-quality products with a wide range of options to choose from. The support team is very responsive and helpful, which made the whole experience smooth and reassuring. Overall, a great product backed by excellent customer support.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da WaterH
Hello Nima！Your words truly resonate with us! It's rewarding to see how our commitment to quality products and rapid-response support contributed to your positive experience. We pride ourselves on being both your solution provider and trusted partner.
There was an address issue and they…
There was an address issue and they were able to get it corrected promptly. I appreciate good service especially during hectic holiday season.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da WaterH
Hello Kvng!Thank you so much for taking the time to share your feedback! We’re thrilled that our team was able to resolve your address issue promptly, especially during such a busy holiday season. Your appreciation means a lot to us, and we’re committed to ensuring every customer feels supported, no matter the challenge.
Wishing you a joyful holiday season ahead!
I really like the water bottle
I really like the water bottle, so much so that I order a second one so I would have one at work and one at home. The 2nd bottle got lost in the mail and customer service was very patient while I waited for the post office to figure out that they did not deliver it to me and it was somewhere in the back. WaterH was willing to make it right if P.O. did not.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da WaterH
We’re thrilled you love our water bottle enough to want one for both work and home. It’s incredibly disappointing to hear the second order was lost in transit, and we sincerely apologize for the inconvenience this caused.
You’ll be glad to know:
✓ Our team will always prioritize your satisfaction, and we’re grateful you recognized our patience throughout the postal investigation.
✓ As promised, WaterH stands ready to resolve any delivery issues – even if carriers fall short. Your trust won’t be misplaced!
Should you ever need further assistance, please reach out directly at us. We’d be honored to continue serving you.
Great company- great customer service…
Great company- great customer service and bottles!! Love mine!!
1 de dezembro de 2025
Avaliação não solicitada
Resposta da WaterH
Thank you so much for your wonderful review!It means a lot to our entire team to know we’re helping you stay hydrated and happy.
If you ever need anything or have suggestions, we're always here for you. Enjoy your bottle, and thanks again for being a valued part of our community!
I had a question about the favorites…
I had a question about the favorites list, and within 24 hours, I had an answer and a suggestion on how to use another feature to record my intake. The instructions were easy to follow and direct
23 de novembro de 2025
Avaliação não solicitada
Resposta da WaterH
Hi Ora,We're thrilled to hear that your question about the favorites list was answered within 24 hours and that the suggestion for recording your intake was helpful.
Providing clear, easy-to-follow guidance is what we aim for, and we're so glad it worked well for you. If you ever have more questions or ideas in the future, please don't hesitate to reach out—our support team is always here to help.
Wishing you a great experience ahead! 😊
I had an issue with the water log time…
I had an issue with the water log time and the clock time not being in sync with the real clock time. Especially travelling across time zones. THe customer service staff was very attentive and helped resolve the problem quickly
29 de outubro de 2025
Avaliação não solicitada
Resposta da WaterH
Hello Peter!We’re thrilled to hear that our support team promptly resolved the time synchronization issue you encountered, especially regarding the discrepancy between water log records and clock time during your travels across time zones.
Acknowledgement & Appreciation
Your feedback highlights our commitment to addressing technical challenges efficiently. We understand how critical accurate time tracking is for seamless operations, and we’re glad our team provided attentive assistance.
Continuous Improvement
Insights like yours drive our product enhancements. We’re actively refining time synchronization protocols based on user experiences to bolster reliability.
Enjoying using this bottle and love the…
Enjoying using this bottle and love the tracking ability. Integrates well with Apple Health. Quickly response via email and they fixed my issue the same day. Recommend 100%.
20 de novembro de 2025
Avaliação não solicitada
Resposta da WaterH
Thank you SO MUCH for taking the time to share your experience! We’re thrilled to hear you’re loving the bottle and its tracking features—especially how seamlessly it syncs with Apple Health. Our team works hard to make sure every detail integrates smoothly with your health ecosystem, so this means a ton!
Customer service is excellent
Customer service is excellent! I received a water bottle with a defective battery (wouldn’t charge at all). I emailed customer service and they responded very quickly. They are sending me a new one! Great company!
19 de novembro de 2025
Avaliação não solicitada
Resposta da WaterH
We sincerely apologize for the issue with the battery in your first bottle. However, we are thrilled to hear that our customer service team could quickly assist you and that a replacement is on its way.
Your recognition of their efforts means a lot to us and motivates our entire team. We stand behind our products and are committed to making things right.
We look forward to you receiving your new bottle and enjoying a flawless experience!
Love it!
Enjoying using this bottle and love the tracking ability. Integrates well with Apple Health.
4 de novembro de 2025
Avaliação não solicitada
Resposta da WaterH
Hello Mark,thank you so much for taking the time to leave such valuable feedback! Our entire team is incredibly encouraged to hear that our smart water bottle provides you with such a convenient and thoughtful experience in terms of tracking water intake and integrating with Apple Health. Helping you manage your health more easily is precisely our original intention. Please feel free to share your user experience with us anytime!
Formidable Service and an Invaluable Gift
This has been one of the most useful Christmas presents I have ever received. I have been using my WaterH bottle daily for almost a year now. I've never had any issues with the bottle or the accompanying app.
On the day I thought I had found a problem with the app, I contacted support via email. Within a few minutes, I had a response and an explanation about what I thought was an issue. Formidable service.
29 de outubro de 2025
Avaliação não solicitada
Resposta da WaterH
Thank you for taking the time to share such a detailed and positive review. We're delighted that your WaterH bottle has been one of your most useful Christmas presents and has served you so well in your daily life.
We particularly appreciate you highlighting your experience with our customer support. Providing prompt and clear assistance is a top priority for us, and we're pleased we could address your query so effectively.
It's customers like you that make our job a pleasure. We look forward to continuing to serve you.
Customer Service
I ordered a bottle for a Christmas gift for my wife. The package got delayed in transit. I didn't have to reach out to WaterH, THEY contacted me. They said they would inquire with the USPS, and also said they would ship out a new one. Fortunately, the bottle arrived within the next couple days so no replacement was needed. I greatly appreciated their communication and willingness to help resolve ASAP.
18 de outubro de 2025
Avaliação não solicitada
Resposta da WaterH
Hi Michael,we're so glad to hear that the bottle arrived in time for Christmas, and more importantly, that you felt supported throughout the process. At WaterH, we believe that great customer service means being proactive, so we're thrilled that our initiative to contact you and arrange a solution made a positive impression.
Hearing that you appreciated our communication and willingness to resolve the issue quickly is the best compliment we could receive. That's always our goal.
We hope your wife loves her gift, and we wish you both a wonderful holiday season!
Product great
Product great , app great , customer service great ... You crazy if you don't get these products from this company ... Sincerely all of us at rucksackradio.live
1 de outubro de 2025
Avaliação não solicitada
Resposta da WaterH
We're so grateful you took the time to share this fantastic feedback. Knowing that we've hit the mark on every level for you and the team at rucksackradio.live means the world to us.
We're truly humbled by your support and recommendation. Thank you for being such a valued part of our community.
Absolutely the worst bottle you can get
I had issues with the bottle I bought and after a lot of emails back and forth, they said they will send me another because the one I had was completely useless.
That was on 8th of August. On 13th of August they sent an email saying they have issues and cannot send the package "Due to an unexpected technical issue with our system, we are temporarily unable to access our backend. We apologize for the delay.😭
Please be assured that your request has been prioritized. 🥳 Our team is working to resolve this issue and will ship your order as soon as backend access is restored."
On 4th of September I wrote back thinking they might forgot about me. No answer!!!!
They wasted a lot of my time, lied and then just ignored me.
This company is completely unreliable, their product is very very bad. It doesn't measure not even close to true so it's basically a simple insulated bottle for almost 500 kr. Bad! Absolutely the worst I tried. Better put a bit more money and buy a good one like Hidrate Spark from the beginning.
Shame on you for being like this with your customers.
8 de agosto de 2025
Avaliação não solicitada
Resposta da WaterH
Hello Maria!First, please allow us to express our sincerest apologies for the series of unpleasant experiences you encountered during this shopping experience. We fully understand your disappointment and frustration, and we sincerely appreciate your taking the time to share your concerns in detail.
We have received and deeply value your feedback regarding the delay in your replacement order due to a "system issue" and your subsequent lack of response. We sincerely apologize for this oversight and the inconvenience it has created for you.
To truly resolve your issue, we would like to shift communication to a more efficient channel. I can guide you through the next steps: please contact SB Supply through their platform to request a refund for your order.
Finally, we would like to once again apologize for wasting your valuable time and providing you with a poor experience throughout this process. We are strengthening our customer service training to prevent such incidents from happening again. Thank you for your criticism, which has exposed our own serious shortcomings.
We wish you all the best!
I wanted a certain color boot that was…
I wanted a certain color boot that was sold out. I asked when they would be making more and they happened to have a few on hand and made arrangements for me to get the color I wanted. Have only had the bottle a few weeks but love the bottle.
7 de outubro de 2025
Avaliação não solicitada
Resposta da WaterH
Thank you for sharing your story. We know how disappointing it can be when an item you have your heart set on is sold out, so we're delighted that our team was able to find a pair for you. It's great to know your persistence paid off and that you're loving the boots. We appreciate you and hope they serve you well for a long time to come!
I love that the app lets you know how…
I love that the app lets you know how much water you supposed to consume in a day. I love that it reminds me to drink. My daughter likes mine so I bought her one. It’s a great tumbler. It replaced all my other tumblers.
22 de setembro de 2025
Avaliação não solicitada
Resposta da WaterH
Hello Angie,It's fantastic to know that both you and your daughter are enjoying your tumblers and that the app is helping you stay on track with your hydration goals. Hearing that it's replaced all your other tumblers is just incredible!Happy drinking!
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