We Smile Avaliações 

103
O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The frontline ladies at the reception was very friendly,the minute I entered.And the dentist was so polite and professional.He even gave me instructions and point out what he is going to do next.And a... Ver mais

Avaliado com 1 de um total de 5 estrelas

I made an appt. for 2pm 9/5/19 & tried numerous ways to contact wesmile to see if I could make the appt earlier. • Although I was called to confirm my appt when I tried to call the same number... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

horrible experience. the dentist didnt ask me enough questions about my braces and just went ahead with the procedure. it got infected weeks later and when i came contacted them, the dentist wasnt the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I highly recommend Wesmile 1. Cheaper by far than any similar product. 2. Excellent customer service and communication from beginning to end. 3. Super friendly and professional staff. 4.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Dentista
  2. Farmácia

Informação fornecida por fontes externas variadas

Easy, affordable teeth straightening with invisible aligners!


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

103 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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2,5

Todas as avaliações

(103)

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Avaliado com 5 de um total de 5 estrelas

I highly recommend Wesmile

I highly recommend Wesmile
1. Cheaper by far than any similar product.
2. Excellent customer service and
communication from beginning to end.
3. Super friendly and professional staff.
4. Every step went smoothly and as predicted..
my teeth are now just how I wanted them.
5. If teeth straightening is what you're after,
you won't regret choosing Wesmile. I'm a
very happy customer.

24 de agosto de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Anita,

Thanks for your fantastic review! We are so pleased to hear that you have completed your We Smile journey and that you are really happy with your results and with our wonderful team's support and service. Thank you for your kind recommendation!

Kind regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

I already left a review on my first…

I already left a review on my first days of treatment but I am now at the end! I have only one tray left, my smile is already amazing!
The wesmile team has been so good at communicating with me, I had many concerns and questions during the process and I could even reach them over the weekend. Mel and Steph have been so helpful.
I’m 100% satisfied with this company.
My treatment took approximately 4/5 months, I will meet Dr Hoff soon so he can put some retainers behind my teeth.
If you hesitate, don’t!

20 de agosto de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Alison,

Thank you so much for your glowing second review! It has been an absolute pleasure supporting you on your journey and we are so pleased that you are thrilled and 100% satisfied with your end results.

Thanks for your kind recommendation and we wish you all the best with your brand new smile :)

Kind regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

Wonderful experience

Great service. Staff were responsive and professional, and quickly followed on any queries I had.

15 de agosto de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Anon,

Thanks for taking the time to post your review. Glad you have had a great experience so far.

Kind regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

Great staff

Great staff, very friendly

14 de agosto de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Thanks for your review Gb. Much appreciated.

Kind regards,
Steph@WeSmile

Avaliado com 4 de um total de 5 estrelas

We smile staff is very nice

We smile staff is very nice, kindly and always available (expecially Vanessa, thank you!!)
I’m not 100% sure about clearcorrect yet, but i’m In my first week and I think has nothing to do with wesmile.

14 de agosto de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Ketty,

Thanks for your kind review of WeSmile and our amazing team of professionals!

Kind regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

So friendly and helpful - exceeded my expectations

So friendly and helpful - exceeded my expectations.

I have only just started my aligner journey with We Smile, but so far it has been nothing but smooth sailing. From the very get go, I felt very welcomed and listened to, and received a program specifically tailored to my requests (other companies I approached for a quote did not leave this impression unfortunately). Any concerns I had were noted, and adjustments were made until I was happy.
Victor at the city office is so friendly and easy to talk to, and was very patient in showing me the ropes of the aligners. Both Vanessa and Dr. Hoff have called me throughout the process to check up and make sure I was happy - this attention to detail and personalised care really makes We Smile stand out for me.
I'm so excited to see the final results, and I have no regrets starting this long awaited journey with the We Smile team :) I highly recommend!

19 de julho de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Hannah,

Thanks for your amazing review! We are so happy to hear that you have had such a great experience with our We Smile team. Personalised care, attention to detail and open lines of communication are what we continually strive to achieve with all our patients. Welcome on board the WeSmile journey and we look forward to seeing some beautiful end results :)

Kind regards,

Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

Very friendly

Very friendly, professional and feels good so far (tray 1) !

19 de julho de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Caroline,

Thanks for your review and we are so pleased to have you on board the We Smile journey!

Kind regards,

Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

Wonderful customer service

Fantastic experience so far. Everybody has been lovely and kept me in the loop from day one. Can't wait for my new smile!

18 de julho de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Katie,

Thanks for your review! Our lovely We Smile team prides itself on open communication and are always willing to help where we can. We can't wait to see your new smile too :)

Kind regards,

Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service! I have been wanting to get my teeth straighter for so long. And we smile made the whole process so easy and made everything that I wanted to achieve in my new smile possible. I would highly recommend them.

5 de julho de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Natalija,

Thanks for your lovely review and your kind recommendation. Welcome on board the WeSmile journey and we look forward to seeing some great end results!

Kind regards,

Steph@WeSmile

Avaliado com 4 de um total de 5 estrelas

Efficient and great communication

Efficient and great communication from staff and initial consult was excellent. We are very happy with the service and the product so far. Only just started the treatment so can only review the pre-treatment phase.

5 de julho de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Rosemary,

Thanks for your kind review. We are so thrilled to hear that you had a great experience with the initial consult and the wonderful service of our lovely WeSmile team.

Kind regards,

Steph@WeSmile

Avaliado com 4 de um total de 5 estrelas

Great customer service

1 de julho de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Thanks for your review Jacob. Our friendly team are always happy to help where we can.

Kind regards,

Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

Absolutely a smooth and satisfactory experience!

The whole experience has been really pleasant so far. After some initial doubts, it turned out to be such a good decision to go with WeSmile. Especially the helpfulness and the availability of communication with both the staff members like Mel and also Dr. Hoff is really amazing. I really like how they give you the feeling that I can reach out to them at any time (even weekends). Even Dr. Hoff called me a couple of times just to make sure if everything is going well.

I am currently at my forth aligners and I am finding it very comfortable. Like everyone else says, no one has noticed the braces in my mouth, and I also got used to the slight lisp at the beginning.
I also find it surprising how little the braces hurt. It almost does not hurt at all.

Overall, I expected them to be much more restricting in my daily life. But I am being very happy with my braces and am still very eager to go through the whole process after approximately a month. Big thanks to every one of the WeSmile team!!

12 de junho de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Cal,

Thanks for your wonderful review! We are so pleased to hear that you have enjoyed the whole experience at WeSmile and are finding treatment with the aligners so comfortable and easy. Our amazing WeSmile team takes pride in open communication and being available for our wonderful patients like yourself. Look forward to seeing the end results!

Regards,

Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience! Website and apps are so easy to use, communication is excellent, from time of first appointment to follow up with aligners. Loving the journey so far.

31 de maio de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Makenzie,

Thanks for your kind review. We are so pleased to have you on board the WeSmile journey and are looking forward to seeing some amazing results :)

Regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

10/10

A very smooth and easy process from start to finish! The staff are absolutely amazing, friendly and hand-holding along the way!
Couldn’t recommend WeSmile more! Looking forward to seeing my final results and showing off my new smile!

30 de maio de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Gabby,

Thanks for your amazing review and your kind recommendation. We are so excited to have you on board the WeSmile journey and cannot wait to see the beautiful end results :)

Regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

You get so much value from the Free…

You get so much value from the Free scan! It's an experience you have to try for yourself. Also, dont feel like you have to know everything before you go, Jason (one of their Oral Hygienist) did a great job educating and guiding each step of the scan.

16 de maio de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi WL,

We are so pleased to hear that you thoroughly enjoyed your experience at the free scan appointment. Our dedicated professionals are always more than happy to help our patients as much as they can and continue the support as you go through your WeSmile journey.

Regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

The perfect smile!

Prior to visiting Wesmile I had been to a similar company who had rejected my treatment and didn’t give me any reason as to why. I went to Wesmile thinking I would have the same outcome, I was wrong.
I explained to Dr Hoff and Mel what had happened and they assured me that no matter how they have to do it, they will give me the perfect smile!
I am now two months into my treatment plan and it has been a quick and easy process, I can see the changes already.
I would recommend we smile to everyone!

15 de maio de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Nicole,

Thanks for your awesome review! We are so glad that you are on the WeSmile journey and that you are already seeing some great results. Thanks for your kind recommendation.

Regards,
Steph@WeSmile.

Avaliado com 5 de um total de 5 estrelas

The team are friendly and very helpful.

The team are friendly and very helpful.
The WeSmile team were very helpful.
From my initial appointment, to ordering and delivery of the invisible liners and instructions on how to wear them, cleaning and hygiene and using the app....the team were there to talk me through everything and answer my questions.

14 de maio de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Kylie,

Thanks for taking the time to write your review. We are so excited to have you on board the WeSmile journey! Look forward to seeing some great results :)

Regards,
Steph@WeSmile

Avaliado com 1 de um total de 5 estrelas

I made an appt

I made an appt. for 2pm 9/5/19 & tried numerous ways to contact wesmile to see if I could make the appt earlier.
• Although I was called to confirm
my appt when I tried to call the same number I got a ‘number disconnected’ message
• I left a message on the number obtained from their website at 10:15 9/5 but got no reply
• there is no way to contact wesmile other than an online request - done but no reply
• I arrived at their location, checked with reception who contacted Mel then Vanessa to come get me but after waiting 20 minutes I left.
Very disappointing & unprofessional

9 de maio de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Dear Andrew,

We are so sorry about your negative experience. We pride ourselves on delivering a positive, caring and professional patient experience as reflected in our reviews. This is an exception.

I would like to thank you for taking the time to chat yesterday and for being readily receptive. Unfortunately there was a breakdown in communication between the common area reception in our building and our team. Reception had mistakenly thought we were aware of your arrival at 12:35pm, however we were not at all aware as it had not been communicated to us. We were expecting you at 2pm as scheduled.

The number you tried to call was a number from an automated SMS service which reminds patients of their upcoming booking, it is not a contact number.

If you would like to chat again please reach out on my personal number or, via email, mel@wesmile.com.au.

We really do care and would value the opportunity of making it up to you.

Kind regards,
Mel

Avaliado com 5 de um total de 5 estrelas

such a positive and professional service xxx

such a positive and professional experience I will now recommend all my friends and colleagues to WeSmile, I couldn't be happier

6 de maio de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Thanks so much for your kind review Kylie! We are so pleased that you have completed your WeSmile journey and LOVE the results!

Regards,
Steph@WeSmile

Avaliado com 5 de um total de 5 estrelas

great service

friendly, considerate and patient staff

11 de abril de 2019
Avaliação não solicitada
logotipo da We Smile

Resposta da We Smile

Hi Rob,

Thanks for your review! We are so excited that you have come on board the We Smile journey. Looking forward to working with you in achieving your best smile :-)

Regards,
Steph @WeSmile

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