Weston Store Heated Clothing Avaliações 

I had ordered a pair of the heated gloves for my girlfriend, yet the small was to big for her tiny hands… So thru the easy to use site I initiated a return, and purchased her the small glove liners instead… Super easy to do, they sent me the return request paperwork along with the shipping label, for me to print… Her glove liners arrived and she loves them… She has Raynard’s Syndrome and these should really help her the rest of this rotten winter we’re having in New York…

We have used Weston's heated gloves for the past two years, snowmobiling in Yellowstone NP last year and on a regular basis working on our farm this past winter. We have been very satisfied with the comfort level when paired with adequate gloves. When one of my gloves ceased to warm my fingers a few days ago, I contacted Weston about my options. Chris and Archie were very accommodating and worked with me to come to an agreeable solution. Would recommend to friends and will feel comfortable contacing the company again if there is a future problem.

The Weston jacket I ordered for my husband from Amazon arrived without a charging cord. I emailed Weston directly and received a reply the same day. I provided them with the information they needed and had a most pleasant exchange with their representative and have been assured a new battery and cord are on the way. This has been a flawless customer service experience.

Wonderful company to work with! They went out of their way to assist me! Very professional and kind!

I would strongly recommend & would purchase again.

Susan

I needed to ask a question and they were very prompt in replying back to me. That means a LOT to me.

I reached out to the company because I had an issue with a product I purchased. They helped me out with sending me a replacement and were super attentive to my needs! I really appreciated the customer service representative who helped me.

I purchased some heated gloves this winter. I used them many times working outside in single digit temperature. One glove stopped working. I contacted Weston and sent them a video. They replaced the gloves in two days under warranty. I was very pleased with their warranty response.

I purchased these heated insoles for winter morning walks and have also used them in my cycling shoes on cold rides and in my boots during late-season football games. They’ve performed exceptionally well in every situation—keeping my feet warm and comfortable even in very cold conditions.

After some use, one insole stopped heating. I submitted a warranty claim, and within about a week, a brand-new pair was delivered to my home with no hassle. The product works great, and the customer service was outstanding.

I highly recommend these heated insoles for anyone looking to stay warm and comfortable during cold-weather activities.

I recently purchased a woman's heated fleece jacket with hood for my wife which she thoroughly enjoyed. When she saw how cold her sister-in-law was she gifted the jacket to her. So I purchased a second jacket for my wife. This new jacket did not warm completely in the back panel so I contacted the warranty support department. They sent me a new replacement without any hassle. I strongly recommend Weston heated products. They are stylish and perform well. Also, my wife continues to brag about her heated jacket to her friends.

Nice liners. Still a little big for my small hands but it’s workable. Had the best customer experience ever when one glove quit warming after 3 months. Gloves were replaced without hassle. Highly recommended company!! Thank you.

Customer service is terrible. I returned a battery since it wasn't compatible with my vest. They then sent me another battery that was the same one they sent the first time. I had just returned the battery, didn't ask for a replacement since I had to research which one fit my vest. (The company changed the battery connection). Numerous emails were clearly misread due to a language barrier. I now have to return the battery a second time. Talked to someone, probably in New Dehli, India from the sounds of it. He said to call them to return the second wrong battery and get the correct one. Yikes. Meanwhile, I'm in the cold for another week at least.

They advertise a product making you believe that the heated gloves heat both sides of your hands.They don't.There is no phone support.They will not accept any returns unless you have all of the original packaging.They have a 3 year warranty but the provisions are so strict and without the original package, they will refuse the refund

I purchased a pair of socks for my wife for $80 the one sock stopped working, I purchased in December 2024 in March 2025 three months later they switched from a one year warranty to a 3 year warranty I only needed one sock replaced and their recommendation was to buy a new set for 80$ instead of just sending me a replacement sock. DO
NOT USE THIS COMPANY THEY DONT HAVE THE CUSTOMERS BEST
INTEREST IN MIND. Extremely disappointed

The gloves do not do well at all in any type of cold especially if there is wind. The wind will penetrate the material regardless of what heat setting the gloves are on. If you are using them inside a vehicle to drive, they might be ok but as soon as they are exposed to cold and/or wind conditions, your fingers will no longer feel any heat.

We have the heated gloves from Weston, which have been working well this winter! Remember to charge the batteries every so often….on another note, two fingers of one glove ripped along the seams while shoveling snow. This turned out to be covered by their warranty, and after a brief email exchange with Chris (who I must say is an excellent customer service representative), they sent a new pair of gloves since they “are made for durability” and those tears should not have happened! Of course I’m thrilled that the warranty covers the gloves, but it was a great customer service experience that you just don’t find everywhere. Prompt, polite, asked pertinent questions…. I recommend Weston and would not hesitate to purchase other items from them if needed.

I had one of my gloves quit working. I emailed Weston about my problem and got a quick response. They sent me a new pair of gloves at no cost to me. Their customer service is fantastic!

I purchased a pair of Weston heated gloves the end of last winter season. After nearly a year, I used them this past December to plow snow with my 4 wheeler. Within an hour, all the stitching began coming apart. Very disappointed, I took pictures and emailed them to Weston. They replied immediately! Apologizing, and assuring me they would make it right. Next day I received a tracking number, and within 2 days I had the replacement pair. After a dozen uses, and lots of snow, they show no signs of wear. They turned a disappointed customer into a loyal customer. Since then I've purchased 2 heated jackets and accessories. Can't say enough about Weston!

I have the heated socks for my husband and I we both love them! If your feet get cold easily when outside I recommend getting these.
Jennifer

I purchased a coat and had a great experience. The coat I ordered was too small so I contacted Weston customer support. They gave me several options to return/exchange the coat. I did the immediate exchange so the new coat (larger size) which required me to pay (hold cost) for the new coat as long as I returned the smaller coat (new, same packaging, accessories and tags still attached) within 7 days. Well as soon as Weston emailed me a return shipment paper I tracked down the ups truck in my neighborhood. Great customer service!!!

I received my heated jacket for Christmas and Im getting a lot more use out of it this year than a normal year in my area, its perfect, battery life is longer than I would have expected, easily goes 12 hours on medium, the high setting is a touch to warm for me its literally Hot.
My sister being the purchaser had nothing but great things to say about their customer support / communication.
I recommend highly recommend to everyone.