Weston Store Heated Clothing Avaliações 

I purchased a pair of heated liners. They were exactly as advertised and have made winter running more enjoyable.

I had an issue with stitching on the thumb as well as a concern around the one glove being warmer than the other.

I emailed support and in one business day I was informed that a new pair was on its way to me. No hassle and no running me through pointless questions to try and delay the process.

Things happen, I get that and I have learned that sometimes things happen. Weston took great care in quickly addressing my concerns.

I had a defective battery and notified customer service. They responded within 24 hours and shipped a replacement the same day. I would definitely buy from them again.

The hood falls over my eyes unless I wear a ball cap to keep it out of the way. They did offer to exchange the jacket, but they require the original sealed plastic bag and the original tags. Since the bag has to be cut open and I don’t keep tags, I’m stuck with it.

If you buy this jacket, be prepared to wear a ball cap when using the hood.

We received a faulty product. The jacket was not working as it should after 3 wears. A lemon. It happens.
I reached out to Weston. They wanted to learn more about my experience and what happened. 2 emails later, they sent me confirmation of the replacement jacket on its way. There are hundreds of options like this out there. I was a bit hesitant to buy from Weston, because I had not heard of them and I have been ghosted by other companies in the past. This is not one of those companies. Truly cared that I was taken care of and got what I needed. I feel their effort to understand my experience shows they are working to improve on all fronts. From my experience they already have the customer care side of things in a great place. Will be shopping here again.

I ordered just over a year ago and since winter turned warm I had no opportunity to use them. They worked well, kept my hands warm. But 3 hours of driving a tractor and the seams on both gloves pulled apart in SEVEN different locations. All I did was hold a steering wheel and worked the front loader while pushing snow. Contacted company, their response was I could purchase for $60 an extended warranty that would allow me to get a replacement pair. I even included pictures of both gloves No thanks. $130 burned.
edit 03/23/26
After some back and forth Weston sent a free replacement. I am updating my review. The customer service is a 3 because it took a poor review for them to do the right thing, and even then it was over a month getting results. I don't believe I would have been contacted if I hadn't left the review that I did originally. The gloves heating ability are a solid 5. But I still can't change my opinion of the build quality. I am not satisfied the gloves are able to stand up to doing activities with your hands, but if you only want something to keep you warm while walking or watching a game outdoors, they are great for that. That wasn't what I was after so the gloves didn't match up with my needs. I'm an active person when outside, so I want something different.

Highly recommend not buying from this company. Extremely strict return policy and poor customer service. 30 days is unacceptable around the holidays. The batteries barely last 1 hour on high and you can’t feel the heat on lower settings. You can’t return them once you’ve done an exchange, even if within the return window.

I ordered batteries in error, I sent an email within 30 mins of the order being placed. They cancelled the order within 30 mins. Greatly appreciated the quick response.

Ordered jacket for my wife for Christmas. Medium was too large. Inquired about a petite, was told they could exchange for a small. I agreed until I was informed that I would have to pay for shipping to exchange the jacket. I informed them I wanted to return the jacket and get a refund. After several days of emails back and forth. I was informed that more than a month has transpired and they would not refund my payment. In actuality it had been only 2 days after I received the small that I didn’t want!

I bought heated glove liners in December 2024. They worked beautifully for over a year. Then one of them stopped working. Customer Service responded very quickly to my email and within 24 hours they resolved the issue by sending me a new pair of liners. I am very pleased with this company and its products and highly recommend them!

Great Customer Service - Bought a heated puffer coat. Coat looked great and heater could withstand down to about 30 degrees, but zipper would get stuck and not fully unzip. I emailed Weston and they shipped out a new coat. Coat comes with a warranty and they stand by it (without delay).

The jacket fits well and doesn’t feel stiff or heavy. Very comfortable to wear.

Had a defective glove, was asked to send a video showing the issue. After replying with the video, I was responded to within 20 minutes to confirm my address and new gloves are already on the way. By fsr the fastest customer service I have ever dealt with. Thank you!

We purchased Weston's heated socks and my husband loved them so we got another pair..Well turns out the left sock on the new pair wouldn't get warm from day one and Weston made made it so easy to get a replacement and they were so quick at answering my emails ..Best customer service and awesome company definitely recommend buying from them

I had to make a return. My call was answered by your representative Gem. The return was handled promptly and Gem was so helpful, so pleasant I had to write a review. If everyone in your company is that accommodating you’re going to go far. I will recommend to everyone. Thanks

I ordered a pair of heated glove liners to wear to my grandchildren’s’ hockey games. The gloves provide soothing heat; the size ordered was M and they run a little big but still comfortable to wear. Fast turn around time from placing order to receiving item. Very pleased with purchase.

They responded immediately when I told them the battery that came with the jacket I got my wife for Christmas,wasn’t working. Sent a new one out with a charger no issue. Great service, my wife loves the jacket

I had an issue with a pair of heated gloves from Weston. After one use, the batteries died after 2 hours and 3 fingers started to rip along the seams. Weston immediately responded to my email, and within 2 days sent a brand new pair of heated gloves! I am very impressed with their customer service and their products.

Ordered glove liners and it took about 10 days for them to arrive - pretty good. At first I was very pleased. Nice and warm, great! But eventually I realized that the low and medium heat settings are not adequate - can barely feel any heat. You must use the high setting. And on high, you will be lucky to get one hour out of them. If you are happy with one hour followed by several hours of charging, these are for you. Not acceptable for me. When I tried to return them, their ironclad policy is that you can't get your money back and these are very expensive. You must exchange for another product of theirs! You also only have 30 days (ok, I suppose - I missed by a couple days). And you must have all the original packaging intact, unused, tags still on the products, etc. How would you do that and still be able to try them out?! I really wanted to be happy with them and believed the advertising. Sadly they'll be going to the thrift store. Don't recommend at all.

Great product and service. I had a small issue with one of the socks and the customer service I received was top notch. There are actually humans working here, which is rare these days. These socks are saving my feet and my vascular system. Love them.

I've tried other heated apparel before and this is by far the best one i've owned.