Wigs by Patti's Pearls Avaliações 

228
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Jennifer Simmons was on her 1st day as customer service agent. She well excelled past the 5 star rating. We had numerous questions that needed information in which to complete my order. She was focuse... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When I called Patti's today, some wonderful young woman picked up the phone and said Hi Valerie! Now that my friends is exceptional and personal service with a smile!! There are many excellent place... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

Customer focused Online Wig & Hairpiece Retailer


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

228 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(228)

15 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I called more than one time the Customer Service at Patti's Pearls to ask about a certain color, brand, or any advice concerning hair toppers, and always got a helpful and professional answer. They are really nice people.
Thank you so much!

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service!

I have always been happy with the service from Wigs by Patti's Pearls. Order is processed quickly and shipment is sent right away!

23 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have been a long-time loyal customer…

I have been a long-time loyal customer of Patti’s Pearls for several years, and I have spent good money for the wigs I have purchased. I recently found out that access to my account has been disabled, and after calling I was given some BS about them updating their website. Truth is, their prices have increased significantly and I suspect they don’t want the customers to know just how much they have increased. They are now charging an extra $14 for colors like Palm Springs Blonde, not to mention the price of the wigs such as Amber by Jon Renau has also increased. I never paid extra for that color but the person on the phone tried to tell me I did. How can I prove it when I can’t access my account? This is a very poor way to do business especially with loyal customers. I ordered three pieces from Name Brand Wigs and did not get charged an extra fee for the color. Needless to say, I will not be ordering from this company again.

16 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I received a piece that was less than acceptable

I received a piece that was less than acceptable. I returned it and received a credit for my purchase. I purchased the same piece again and the replacement was much more satisfactory. Wigs by Patti's Pearls has the best Customer Service assistance you'll ever deal with.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Truly taking Care of me!

I consulted with Cathy and her expertise lead me to a new style and color that I love!
Also, you’re very prompt on your orders. I’ve been dealing with different places for the last 30 years and always had great experiences in the last 5 years with your company.

24 de maio de 2024
Avaliação não solicitada
logotipo da Wigs by Patti's Pearls

Resposta da Wigs by Patti's Pearls

We're so happy we could help you Cyndi!

Avaliado com 5 de um total de 5 estrelas

Great Online Wig Shoppe!

I am so pleased with the customer service that is provided by Patti's Pearls. I am able to make my choices after viewing great reviews from Erynn and then easily order on your website. Great attention is paid to every detail and questions are answered quickly and professionally when I call. I trust the advice I receive and value the ease of ordering and the return policy is very comforting and helpful when needed. Great choices and great service!!!!

26 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loyal repeat customer

I have been a client of Patti's Pearls for a little over a year. They have guided me through my wig journey. Not only do they have any wig you would like the customer service is truly what keeps me coming back. I have been working with Emma recently as I ventured into the world of Fashion Color wigs. She has helped me purchase exactly what I was looking for. You definitely should consider Patti's Pearls for ALL of your hair loss needs.

18 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Patti’s Pearls is the best

Patti’s Pearls is the best! It’s the only wig seller I buy from. Their customer service is friendly and helpful, shipping is quick, sales are frequent, I could go on all day! Mostly, they’re trustworthy and I’ve never had trouble with an order, which is definitely saying something important! Love Patti’s!

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Patti’s is the very best

Patti’s is the very best! I used to deal with another company for at least 10 years, and although they were very good, nothing compares to Patti’s Pearls. I have had the very best experience with Patti’s all the way from customer service to delivery. Speaking of delivery, it’s super fast and no other company has ever come close.

15 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome staff

Awesome staff, everyone that answers the phone has grace and patience everytime I have a question or to place an order. Absolutely the greatest!, Great prices and sales too!!! Love watching Patti's videos. Fun and informative.

22 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service

I have had a great experience with Wigs by Patti's Pearls. I am a first-time wig buyer with minimal hair loss in the front and lots of thick bio-hair in the back. Ginger and Emma worked patiently to provide me with many options to consider. I am an average to an average-large and was concerned about the fit of the options. In the end, I decided to wait until I had more hair loss. Emma was very kind about my decision despite how much energy both she and Ginger put into my wig-buying decision. I would highly recommend Wigs by Patti's Pearls.

12 de setembro de 2023
Avaliação não solicitada

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