Jennifer Simmons was on her 1st day as customer service agent. She well excelled past the 5 star rating. We had numerous questions that needed information in which to complete my order. She was focuse... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Jennifer Simmons was on her 1st day as customer service agent. She well excelled past the 5 star rating. We had numerous questions that needed information in which to complete my order. She was focuse... Ver mais
A empresa respondeu
I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... Ver mais
I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... Ver mais
A empresa respondeu
When I called Patti's today, some wonderful young woman picked up the phone and said Hi Valerie! Now that my friends is exceptional and personal service with a smile!! There are many excellent place... Ver mais
A empresa respondeu
Customer focused Online Wig & Hairpiece Retailer
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
absolutely LOVE Patti's Pearls. Fast shipping and I always get the best prices! Whenever I've had any hiccups (which almost never happens), I make a call and a HUMAN picks up! :) 5 stars!
*The availability of the topper I wanted
*The price
*The speed of delivery
*The friendliness of the staff I talked to
*The quality of the topper
Always a pleasure working with this company! I have been purchasing from wigs by Patty’s Pearls for over a year now, they have the best pricing and if not will price match. I have not found my wigs to be cheaper elsewhere. Customer service response time A+.
I gave them 4 stars only because the website needs a little tweaking, I wish you can see a variety of colors on the models not just a swatch. YouTube your favorite color and you can usually find it on someone who is sharing.
I have been purchasing wigs from Patti's Pearls for quite a while and I have always been satisfied with the service, price points and selections. I can trust them to get my order to me quickly and accurately.
I really appreciate the e-mails I receive notifying me of special sales etc.
I love purchasing my wigs from Patti’s Pearls. My top choice of wigs is Sky by Noriko. I’ve only encountered 1 issue in the 5 years I’ve been doing business with them and their customer service is top notch.
I have been a customer of Patti’s Pearls for years. I have never seen such amazing customer service. Cathy, especially goes above and beyond to help anyway she can. Whe a company stopped making a wig I had worn for years Cathy did n exhaustive search to find a replacement for me. They ave a customer for life.
High quality wigs, super-fast delivery on order, return services, and pleasant staff. Wonderful company to order from.
I wanted to exchange the wig I’d purchased for a less dense one, it was too hair heavy. The company refused the exchange stating the wig showed wear and that I’d worn it. This was not true! I’d only tried on the wig and determined I needed a less dense wig, I’d not “worn the wig”. Very disappointed in a company that conducts business in this manner. Not only do I have a wig that I can't wear, I was charged a fee for returning the wig as well as paying the postage for the return, then the return was refused!

Resposta da Wigs by Patti's Pearls
My first time ever wearing a wig, let alone purchasing one. I looked at a lot of reviews online and a lot of YouTube videos and came across information that led to your site and I found it very informative. Very helpful. How to do my measurements I had no idea. Got many tips on other measurements that I could use to find videos of people wearing a wig of the same wig that I want and then how it would look on me more or less and where it would hit it really honed in on what I wanted, and I am truly happy with all the purchases my wig and accessories have just been wonderful people tell me all the time how amazing I look now I’ve only told my inner circle, which is a handful of people about my journey with alopecia in my hair loss and my shaving and buzzing of my head. Everybody else has no clue I’m wearing a wig all I hear all the time is your hair looks amazing. I love your color. Purchasing my wig from your company is the best thing I did in 2024! My amazing Highlight in my life in 2024 that I am bring into 2025am so looking forward to my next purchase in 2025 with many more.

Resposta da Wigs by Patti's Pearls
I have always had great customer service when needed and exchanges when a wig wasn't the right one. I only purchase wigs when I know there is a sale on my trusted favorites but occassionally I will branch out and try something new and it is nice to know if it doesnt work out I and exchange it for another one .

Resposta da Wigs by Patti's Pearls
I want to recognize Patti's Pearls for the great customer experience I've had with each interaction. I really appreciate these ladies for their attentiveness. They never make you feel rushed during the call, and they are attentive throughout. I especially want to thank Cathy for getting back to me so quickly and for all her assistance.
Great service. Everyone is very nice and helpful.
les perruques Patti's Pearls sont très belles, il y en a pour tous les goûts, elles sont faciles à porter, j'en ai acheté deux, (Santa Monica et Chelsea) je suis ravie, l'envoi fût rapide 3 à 4 jours pour la France, et le colis très soigné.
You can't beat this company for customer service. Delivery is fast and easy, returns are easy (but rare) and best of all there is a plethora of affordable wigs for those of us on a budget.
Great Service fast delivery! I’ve ordered many Hair products from Patties pearls and have had excellent customer service
It’s been a while trying to remember, and that is I was satisfied I kept it. I had no complaints. I don’t remember the date. It was a Raquel wig. Can we
Patti’s Pearls are always very helpful and customer focused. Shipments come quickly. Staff are willing to help. Good product at decent price (when on sale!).
Love this hair topper! The color is gorgeous in Rocha Margarita. I'm now embracing my bio hair's natural color which is gray. The Rocha Margarita blends with my bio hair very well. Looks very natural and have gotten lots of compliments!
This is an honest, legitimate company that provides full service for customers buying wigs and toppers. I have purchased several wigs, returned one with no problem, and they are my go-to shop. They are located in Alabama and they don't charge me sales tax (Washington state). And Patti is adorable to boot!!
I knew what I was looking for so can’t speak to their customer support. However, they had a good price on the hair topper I was wanting to purchase. You can trust this company. Processed and shipped my hairpiece quickly.
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