Wildanet Avaliações 

Our sales advisor Marcus and all of the Wildernet team have been so professional, friendly and helpful from the first time we spoke to them, right through to the switch from our old provider. Honest, clear information. It makes such a difference speaking to a real person both face to face and over the phone. Very quick installation. I would highly recommend this company.

When switching to Wildanet I still had several months on my existing broadband contract so had to pay a exit fee. After supplying proof of payment Wildanet credeted my account with the full amount providing good customer care through the process.

I had a new line brought in from the road through a wood with no fuss,then Aaron turned up and fed the cable in through the house in such a neat and tidy way that you would be hard pushed to find it, he was a polite, clever young man who took a pride in his job.Someone from customer services with the patience of a saint told me how to connect my old phone.All in all a great experience, Thank you Wildanet. Trevor Maunder.

Quick and efficient

It took around 10 months to get the BB service installed. Hence 4 stars. The original survey threw up some issues that with another site visit, could easily have been worked around. It was a chance visit from a wildanet salesman that finally got things moving, otherwise we'd still be waiting. Once the installation was booked things moved quickly. Finlay was very helpful on the phone, and we always found the customer service staff helpful, and the call back function worked well. Matt G did an excellent, thoroughly professional installation. The speeds are far in excess of what we had previously. We're hopeful that reliability will be as good.

When you get the "usual response " press 1 for ring back first thought was "hear we go" but i am pleased to say the call back was immediate ,the young lady very polite and knowledgeable, solved my query in seconds, as they say "Well done that girl "many thanks david cotterill

The installation was carried out very professionally by the Engineers.
Aaron who carried out the internal work showed his professional approach to the job in hand, job well done.

New customer didn’t want to tell EE I’m leaving but switch wouldn’t work but Marcus kept trying until it did very happy and faster too happy.

Called to ask about some people walking around near my house. Customer Services were really helpful in explaining everything and told me what they were doing. Thank you for the information. I will share with my neighbours so they know who you are when they see the workers.

So far so good. A few admin issues, but nothing major. Chloe the engineer was fantastic and personable, ensuring everything was up and working (an asset to the Wildanet team).

Absolutely appalling! I've been with Wildanet a few months and it's slow, the connection keeps dropping, it's complete rubbish. To make matters worse Wildanet's idea of customer service is to ignore my complaint about the issues we are having, and tell me if I want to leave now it will cost me £600! It's a very amature outfit. WILDANET THIS IS NOT HOW YOU TREAT CUSTOMERS. Anyone reading this I should avoid at all costs.

Joshua came to install my Internet.
He was very polite and helpful.
He explained everything to me.
A very positive experience.
I must also add that my experience with customer service was excellent, no waiting in a queue, I went for the call back option, got a call back within 20 minutes.

Wildanet is a Bad Company with bad Customer Service who can't own up to their own faults.

For two days we had no Internet service . We respectfully asked to be Compensated for the no service , they refused.

Also , we tried to reach out to Wildanet on Saturday when the issues began but nobody would pick up our call. Plus we were unable to call on Sunday because your Company was not open that day.

Regardless of your lame excuse , our only opportunity we had was Monday to call , that was the day we raised the issue. So when you use such a poor excuse as the reply you left just so you wouldn't have to compensate us , shows us how poorly you treat your Customers.
The Technician told us this was Wildanet fault because of some technical fault.

We've been with other Companies and at least they own up to their mistakes. The Companies we were with even offered us out of a goodwill gesture a Discount on our next bill.

That's the difference between the other companies and yours.

It seems the Manager that refused to compensate us is on a Permanent Power trip. Maybe think before you try to come up with some lame reason not to offer your Customer a goodwill gesture.

I guess being on a rolling contract for a number of years with Wildanet doesn't count for anything. Remember who pays your wages , it's the Customers that keep pencil pushers like yourself employed.

Wildanet true colors shining through.

Please spare me your fake apologies.

We will never use Wildanet again. This is how they treat their customers even though it was not a fault of our own.

We stand by our negative review. We will also be sharing this on Facebook Instagram and YouTube.

We have had our installation from Wildanet completed today. Derek was very efficient and helpful. All good so far.

Surprisingly fast from initial order to full installation. Fitting engineers particularly good, consulted me with my options before doing anything, kept things tidy as they worked and did a great job.

The team arrived on the date and time agreed. They had all the right parts and were happy to install the service exactly where I wanted it with no fuss. The cherry picker arrived and the new overhead line was installed very quickly. The dropwire was installed neatly and nicely hidden, and all other external cabling done professionally. The new router worked immediately without any further configuration required. A good morning's work by the team.

Aaron,Jacob,Ollie made it so good they are a credit to your company,you could not ask for a better team ,would recommend them to anyone

Fast response. Great customer service. Above and beyond when installing.

Great service from Chloe who installed the service and Marcus helped me with a problem it went in with no problems great service

In contacted this company regarding a request to enter my property asking for the reason they need to enter and I got an automated email response saying they will reply within 48hrs. It’s been 7 days and I’ve sent 4 emails asking for the info. No reply so I don’t recommend this company.