Wildanet Avaliações 

From giving Wildanet instructions to take over my broadband at the end of January this year I finally got connected at the end of June. I lost count of how many phone calls I had to make to get updates on the installation, and most of those calls entailed someone telling me that they would chase it up and get back to me. They didn’t. The complex solutions team took weeks to fix a problem up the line to get it sorted.

Saying that, since being connected the connection seems stable and much faster than what I had before.

I just wish I could manage my account online rather than having to call every time I need anything. How does a broadband company exist in 2026 and not have the ability to allow their customers to manage their account online or ask questions on an online chat?!

The engineers Aaron and Josh were very friendly and efficient despite the harsh weather. They came in a timely manner and I was involved for every step of the process, they had the customers wants in mind all the time and got the job done quite quickly and without any fuss. I couldn’t have asked for better service and I’m very grateful for their work today.

Our engineer Chloe was efficient and super helpful. She ran me through everything and clearly great at her job. Thank you Chloe!

If I could give wildanet a minus score for their complete lack of empathy and accountability until pressed, I would. I am sure there are others who have had a positive Experience with them and I can well believe this as there are some great people who work there and I dealt with them also. The companies handling of diverse customers and their failure to own their errors goes to the very top of this organisation. I have had 3 weeks of chasing and calling. I have been told untruths by their head of customer service (This is verifiable ) The right hand has no idea what the left hand is doing, they are in my observation, poor leaders running a good technological company.
They have some amazing people working for them and the commissions engineer was fully aware of their ineptitude and was happy to share it with me. That very morning they were {the engineer’s words not mine) Ordered to drop what they were doing and come to my installation to cover up the senior teams lack of ability to coordinate operation as they said they would.
On many occasions I gave my correct number yet still they tried to call on their mistakenly recorded number despite being told many times their number was wrong . The first set of workman damaged my property and garden ornament for which he left with not telling me he had done so. Again I had to chase for resolution. I eventually managed to break the ivory tower syndrome which Wildernet suffers from. I spoke to their director who on the phone was apologetic and conciliatory. Sadly after that I got a pdf bog standard “yes but we’re up against it email.”. so very disappointing.
They will of course have right to reply to this review however they and I know truly know …… They say have listened and will change (I really hope they do for customers yet to come!)then undo any good done by clumsy and inappropriate communications of robotic nature. Don’t complain as they are in denial….
Wildanet in balance is not worth the inconvenience.

I am very concerned. I placed an order, but no one has responded regarding the installation process yet.nearly waiting for 15 days,Very worst service didn’t choose that broadband service

Kai, Aaron, and Finn did an excellent job installing our fiber optic broadband. They were polite, personable, efficient, and knowledgeable. A credit to their company.
Also, it’s the best damn broadband I’ve ever had. Great to see a small company like Wildanet succeeding and growing.

Great deal from agent Mark Holland who made everything crystal clear and was a big help with a query even after I'd signed up.
Installation company were clean and quick and the final indoor connection was done by AAron who had to put up with my husband ( who has dementia) in the room growling about the drilling noise! Thanks Aaron for making what could have been an uncomfortable situation seen normal.
Bit of a hiccup with connecting my land line phones as I wanted to keep my own number and for some reason couldn't connect to overseas calls. That was dealt with by friendly and efficient staff , my only real problem was getting through to them.
I have to assume they are doing so well and connecting up so many customers the volume of initial queries is enormous and their answering time will improve when the rush dies down.
So far well pleased - hope they keep up the enthusiasm and great prices.

Thank you Chloe, Kai and Finn for connecting us efficiently. Polite and helpful.

Once again , Wildanet have parked their vehicle on my private land (03/07/26), blocking my access and parking space . This area is clearly marked "Private". This is after they actually excavated my private land a couple of years back which resulted in my solicitor successfully obtaining financial redress for damage caused to my property. Wildanet have obtained substantial Government funding, yet act with total disregard to the ownership of private land and are an utter disgrace.

Matt G - (Wildanet installer) - was superb, shifting furniture out of the way to install the connection on the inside, even cleared up behind himself, then replaced the furniture - only difference was the room was tidier when he'd finished than when he started. He set my computer up on the new connection for me, and couldn't have been more helpful. The connection is vastly superior to the previous Plusnet set up, who unilaterally terminated and breached their contract with me turning me over to EE without my permission, and even passing over all my banking details to EE Ltd..

We took the plunge moving from EE and from placing the order to the fully working connection took less than 1 week. Super service topped by the excellent installer Ollie.

Engineers were really helpful and explained everything

The guys Kai and Finn were brilliant, they did a fantastic job installing Wildanet broadband in my property, I was really impressed with their positive can-do attitude, they respected my property and went above and beyond to get everything perfect. They are efficient and professional, and explained everything I needed to know, even helping me set up my connection. These two guys really care about doing a good job, putting the customer first, highly recommended!

I was struggling to install two Beacon 3.1 mesh boosters. Wildanet were very helpfull with tech support. Quick to answer phone and patient working with me to sort the issues out. Very good support. Many thanks

Very good service. The engineers who came to fit our new Wildanet broadband were efficient, friendly and informative. Thankyou to Joel, Jamie and Ben for your help.

Moved our broadband from EE to Wildanet to keep the cables underground, The team at Wildanet were very polite and efficient to get this sorted!, any of the work that was carried out was clean and tidy. Very good communication from the team, Aaron was the engineer that did the final connection, he was very polite and professional and did a neat and tidy job(really superb chap, real credit to Wildanet) very happy with how smooth everything has gone! many thanks Rich.

Up and down sometimes very poor connections

Jack was fantastic! He was very accommodating to our demands and did everything with a smile. Went above and beyond. Knowledgeable and friendly

Our new fibre connection was installed this morning. Chloe was the engineer, and she was prompt, polite, efficient and friendly. My mom and I agree that she did a great job, cleaning up after herself, and making sure everything was neatly installed. A job well done!