After a misunderstanding on my part I was able to connect with Dora this morning. She explained and helped me with my questions. Willful was very easy to do online and im so thankful for this service... Ver mais
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Veja o que dizem as avaliações
I have been putting off creating a will for years..and finally i decided it was time. So...my friends had used Willful to make their will and i finally decided to do it. I had no idea how easy it w... Ver mais
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I am very happy and satisfied with my experience with willfull. It covers everything you need to know and everything you need to cover when arranging your final affairs. I like that I could go back a... Ver mais
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No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individu... Ver mais
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Detalhes da empresa
Escrito pela empresa
Willful is Canada's leading online estate planning platform, built to make wills and powers of attorney accessible to every Canadian. More than 500,000 Canadians have trusted Willful to start their estate planning journey — creating legally valid documents online in about 20 minutes, saving thousands compared to a traditional lawyer, with free lifetime updates as life changes. Willful's documents are developed with Canadian estate lawyers and tailored to each province's unique requirements. The platform also powers partnerships with financial institutions and advisors, helping close the estate planning gap for Canadians nationwide. Founded in Toronto in 2017, Willful is on a mission to make estate planning simple, affordable, and accessible for all. To learn more, visit willful.co.
Willful - Easy Online Wills
Escrito pela empresa
- Create a legal will in 20 minutes online
- Online Wills, Your Way. Easily Update Your Will Anytime.
Easy updates, anytime.
Easy updates, anytime.
Easily update your will anytime, so your estate plan can change as your life does!
Informações de contato
488 Wellington Street West, M5V 1E9, Toronto, Canadá
- 1-(888)-213-0516
- support@willful.co
- willful.co
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I SHOULD HAVE KNOWN BETTER
I find technology very challenging and had reservations but elected to proceed. When completing the Will I wanted to name all three of my sons as Executors but Son #1 was named Attorney and Son #2 and Son#3 as substitutes. This also was the case when completing the Property and Personal Care documents. In the will I intended to leave money to my grandchildren but was unable to do so. I have made revisions to the Property and Personal Care documents and intend to use these. Regarding the Will have made an appointment with a lawyer in June for I cannot deal with this crap and wish to ensure the Will is prepared correctly.
23 de março de 2026
Resposta da Willful
Hi Roger,
Thank you for sharing your feedback. I’m sincerely sorry to hear that the experience was frustrating and that the platform’s structure didn't feel intuitive for your specific family setup.
I would like to clarify a few things regarding how our system handles these roles, as there may be ways to achieve what you are looking for:
- Co-Executors: Our platform does allow you to name two people to act as Co-Executors. However, it does not currently support naming three people to act jointly, which is likely why the system moved your third son to a substitute role.
- Power of Attorney: For these documents (Property and Personal Care), our system does not allow for joint attorneys. This is an intentional design to prevent potential gridlock in emergency medical or financial situations.
- Gifts to Grandchildren: You can actually leave gifts to grandchildren in our "Specific Gifts" section. Our recent updates allow you to categorize them specifically as grandchildren. Additionally, you can appoint them to receive a portion of your "residue" (the remainder of your estate).
However, we would love to help you get this right. Please contact our support team directly(hello@willful.co) so we can discuss your situation and walk you through how to set up your sons and grandchildren within the platform to match your wishes as closely as possible.
Willful is not a law firm and does not provide legal advice. Our goal is to ensure you feel comfortable with your documents before your lawyer appointment in June. Our human support team is available Monday to Friday, 9 am – 5 pm EST to assist you!
Best regards,
Great experience so far
Great experience so far. This option is very detailed. I am still building my will. I will provide a full review once I complete.
27 de abril de 2026
Resposta da Willful
Hi Luc,
Thank you for sharing your experience so far! We’re thrilled to hear that you’re finding the platform detailed and easy to navigate as you build your will.
Taking the time to get everything exactly right is so important, and we're glad our process is helping you do just that. We look forward to hearing your full thoughts once you’ve completed your documents!
If you run into any questions while you finish up, our team is here to help. You can reach us Monday to Friday, 9 am – 5 pm EST, or chat with our AI assistant, Willa, anytime 24/7.
Happy planning!
Warmly,
Wilful made forming a proper will straightforward.
Wilful made forming a proper will and power of attorney much easier and straightforward than I ever imagined. I'm very relieved to have the documents in place. I have several outstanding health issues and can concentrate fully on tackling those now.
25 de abril de 2026
Resposta da Willful
Hi Peter,
Thank you so much for the 5-star review! We are so glad to hear that we could make the process of creating your will and power of attorney straightforward and stress-free.
Providing that sense of relief is exactly why we do what we do. We're honored that we could help you get these important documents in place so you can put your full energy and focus where it matters most—on your health and recovery.
Wishing you all the very best as you tackle your health journey. We're rooting for you!
Warmly,
Willful has thought of everything you…
Willful has thought of everything you could possibly want in a will. The site is very user friendly and you can have your will made in minutes. Highly recommend it!
18 de abril de 2026
Resposta da Willful
Hi Rubina,
Thank you so much for the 5-star review! We are thrilled to hear that you found the site user friendly and were able to get your will made so quickly.
Our goal is to simplify tricky legal jargon and take the heavy lifting out of estate planning. We love hearing that we’ve helped another Canadian get that peace of mind.
Thanks for the recommendation!
Not happy with the service
Not happy with the service. I had researched prior if willful would work if we own a business and willful's website said "yes!" but it is so generic and won't let us add any stipulations. It also allows each spouse to appoint different people to take our kids in the event we both pass. Honestly just lots of issues and I regret paying so much for this. Unfortunately we are passed the return window so it was just a waste of money.
26 de março de 2026
Resposta da Willful
Hi Natalie,
I’m very sorry to hear that your experience wasn't what you expected and that the platform didn't cover the specific details of your business and family situation. I’d love to help clarify how Willful works and see how we can make this right.
Business Owners and Specific Stipulations
Willful is designed to take the heavy lifting out of estate planning for simple situations. While you can certainly use Willful if you own a business, our platform provides a streamlined process rather than the deep customization or "stipulations" that a complex business structure might require. Since Willful is not a law firm and does not provide legal advice, we always recommend that business owners with unique needs consult with a legal professional.
To help us improve, could you share what type of stipulations you were looking to include?
Appointing Guardians
Regarding the different guardians, our system allows each spouse to have their own account so their will reflects their individual wishes. Each person can absolutely appoint a different person. Since the majority of the time one spouse passes away first, having your own appointee ensures you are in charge of who the guardian would be if you are the surviving parent.
Just so you know, if you both pass away at the same time and have appointed different people, a family court would step in to make a final decision based on the best interests of the children.
If you are open, we can hop on a call to clarify things.
I'd like to discuss your concerns. You can schedule a call here: https://calendly.com/willful-book-a-call/20min?month=2025-10.
Support Hours: Our human team is available Monday–Friday, 9 am – 5 pm EST.
Willa: Our AI assistant is also available 24/7 for immediate help.
Refunds: Please reach out to us directly, and we will review your situation for a refund, even outside the window, as we value your feedback.
Cheers,
Resposta da Willful
Hi Darlene,
Thank you so much for the 5-star review! We’re thrilled to hear you found the process easy and fast.
Our goal is to take the heavy lifting out of estate planning so Canadians can get their wills done in less than 20 minutes. We’re so glad we could help you check this important task off your to-do list!
Thanks for choosing Willful!
Resposta da Willful
That is great to hear, Mark! We really appreciate the feedback.
Our team works hard to keep things intuitive, so it’s rewarding to know the process felt seamless for you. Thanks for choosing us!
Resposta da Willful
That is so wonderful to hear, Krista!
We are thrilled that you found the process easy and convenient. Our goal is to take the stress out of estate planning, so hearing that you had such a positive experience truly makes our day.
Thank you so much for choosing Willful!
I am no good with computers
I am no good with computers, they were so patient and helped me through the whole process
23 de abril de 2026
Avaliação não solicitada
Resposta da Willful
Hi Sharon,
Thank you so much for the 5-star review!
We know that dealing with technology can sometimes feel a bit overwhelming, especially for something as important as your estate planning. Our team takes great pride in being patient and supportive, so we are incredibly happy to hear that we could help guide you through the whole process.
We are so glad you chose Willful to get your documents in order!
The person helping us getting things in…
The person helping us getting things in place. It was simple and easy Excellent service
15 de abril de 2026
Resposta da Willful
Hi Raven,
Thank you so much for the 5-star review!
We are thrilled to hear that you found the process of getting your estate plans in place simple and easy. Our goal is to make these important steps as straightforward as possible, so it's wonderful to know we hit the mark for you.
We really appreciate your feedback and are so happy we could help!
So helpful and easy to use!
21 de abril de 2026
Avaliação não solicitada
Resposta da Willful
That is so wonderful to hear! We’re thrilled that you found the platform easy to navigate. Our goal is to take the "scary" out of estate planning and make it as straightforward as possible, so it sounds like we hit the mark for you.
Thank you so much for the five-star review and for trusting Willful with such an important task!
Resposta da Willful
Hi Jody,
Thank you so much for the five-star review! We’re so happy to hear that you found the process of filling out your documents fairly easy.
Our goal is to simplify the complex parts of estate planning so every Canadian can feel confident about their future. We’re thrilled we could help you check this important task off your to-do list!
Thanks again for choosing Willful!
Resposta da Willful
Hi Alan,
Thank you for the four-star review! We’re so glad to hear that you found it easy to update your documents and save your changes.
We designed Willful to be convenient, allowing you to move through the process at your own pace and log back in whenever it’s best for you. It’s great to know that our platform helped you feel supported while managing your plan.
Our goal is to simplify the complex parts of estate planning so every Canadian can feel confident about their future.
Thanks again for choosing Willful!
Best,
Thorough but very easy to use
Thorough but very easy to use. Can log out and back in as needed and is convenient. Clear instructions and covers range of related topics.
29 de março de 2026
Resposta da Willful
Hi Danica,
Thank you so much for the five-star review! We’re thrilled to hear that you found the platform thorough yet easy to use.
We designed Willful to be convenient, allowing you to move through the process at your own pace and log back in whenever it’s best for you. It’s great to know that our clear instructions and range of topics helped you feel supported while creating your plan.
Our goal is to simplify the complex parts of estate planning so every Canadian can feel confident about their future.
Thanks again for choosing Willful!
Best,
Julie Nash made it so easy
Julie Nash made it so easy, she sure knows her job.Very helpful, very personable, and very friendly.
8 de abril de 2026
Resposta da Willful
Hi Jeannie,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that Julie Nash was able to help you navigate the process with such ease.
She truly is a star, and we will be sure to pass along your kind words to her—she'll be so happy to hear that her friendly and personable approach made a difference for you! Making the will-writing process simple and approachable is exactly what we strive for.
Thanks again for choosing Willful!
It was extremely well executed
It was extremely well executed. The staff we had for witnesses, were excellent at walking us thru the online signing process. Especially since I am technology challenged!!!!
It was very easy filling out the will, and was very helpful since I could not leave the hospital. Very affordable.
Thank you for providing this service.
14 de abril de 2026
Avaliação não solicitada
Resposta da Willful
Hi Carla,
Thank you so much for the 5-star review! We are so incredibly happy that we could be there for you during such a challenging time.
It is wonderful to hear that our team was able to help you navigate the process smoothly and that the online signing was easy to manage, even from the hospital. Making these legal documents accessible and affordable—regardless of technology experience or location—is exactly why we do what we do.
We’re glad we could provide you with that peace of mind.
Wishing you all the best!
Amazing customer service!
I purchased my willful package while they were having a print and ship promotion! Unfortunately, I realized that the print and ship deadline didn’t work with my family circumstances (baby due later in the year) . I reached out to the Willful team with my situation and the ask for the print and ship promotion deadline to please be extended. I got a kind, quick and thoughtful response confirming that they were able to do that for me so that the will I write will be relevant and updated for my family situation.
My feedback is to remove the deadline when offering print and ship promotions and/or give the ability to recognize unborn children into Willful wills.
Thank you so much Willful team! I’m so impressed by your incredible customer service and easy instructions. I feel very comfortable starting the will writing process!
6 de abril de 2026
Resposta da Willful
Hi Arin,
Thank you so much for the 5-star review! We are so happy we could help accommodate your growing family—and a huge congratulations on the new addition coming later this year!
That "peace of mind" is exactly what we aim for, and we’re thrilled our team could give you the flexibility needed to ensure your documents are perfectly timed for your situation.
We also really appreciate your feedback regarding the deadlines and the inclusion of unborn children. We are always looking for ways to make the process more seamless for families in transition, and I’ve shared your suggestions directly with our product team.
Best of luck with the rest of your pregnancy!
Everything was very clear and concise
Everything was very clear and concise. The plan is affordable and appears to have great follow through.
I find I am enjoying living instead of worrying about dying.
Thank you!
Donna Jean Walker
4 de abril de 2026
Resposta da Willful
Hi Donna Jean,
Thank you so much for the 5-star review! We are so happy to hear that using Willful was a clear and concise experience for you.
That is exactly why we do what we do—there really is no better feeling than crossing "wills" off your to-do list so you can get back to enjoying life without that worry hanging over your head. It’s a huge weight off your shoulders!
Enjoy the peace of mind!
I wish I hadn’t spent this money
I wish I hadn’t spent this money. Although I now have a will, the program was very limited in terms of flexibility for my situation. I ended up having to copy and paste it all and then adjust it. Not ideal. For any situations that aren’t straightforward it likely maes more sense to see a lawyer
16 de março de 2026
Resposta da Willful
Hi Christine,
Thank you for sharing your feedback. We’re sorry to hear that the platform didn't offer the flexibility you were looking for and that you felt the need to manually adjust your documents.
It’s important to note that Willful is specifically designed for simple situations. To ensure our documents remain legally robust, we don't recommend manually editing or "copy-pasting" the text. Because Willful is an automated platform, we don't have a legal team that reviews custom changes made outside of our guided flow, and manual edits can sometimes unintentionally impact the legal validity of the document.
You are absolutely right that for any situations that aren’t straightforward, seeing a lawyer is the best way to go. Willful is not a law firm and does not provide legal advice.
We want everyone to be happy with their experience, so we offer a 30-day money-back guarantee. If you’re not satisfied, please reach out to us at support@willful.co within 30 days of your purchase, and we’d be happy to issue a full refund.
We appreciate the honest feedback as it helps us better clarify who our platform is best suited for!
I paid to have my will sent to me
I paid to have my will sent to me, it’s been over a week and have not received it.
3 de abril de 2026
Resposta da Willful
Hi Catherine,
I can confirm that your physical documents have been sent out, and we have just reached out to you via email with more specific tracking details to make sure they get into your hands as soon as possible.
Willful is not a law firm and does not provide legal advice. Once your documents arrive, please remember that they need to be printed (if you haven't already) and signed in the presence of two witnesses to be legally valid. We include a set of clear instructions at the beginning of your documents to guide you through the signing process.
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