William George Avaliações 

550
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Used William George Auctions to sell some oil paintings I had. Website made it incredibly easy to upload details and then just wait until sold! No fees for the seller - so no surprises when you get t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used William George Auctions numerous times both as a seller and as a buyer. Always, professional, friendly and very helpful. I am always grateful for a smooth transaction. Looking forward to t... Ver mais

Avaliado com 1 de um total de 5 estrelas

I’m an experienced buyer that purchases hundreds of lots per week from various auctioneers. William George had a lot that stated in the terms it could be collected, which appears to be a mistake... Ver mais

Avaliado com 1 de um total de 5 estrelas

Beware of pallets of 'unchecked returns'. I bought a pallet of 'unchecked' John Lewis returns that had any saleable items removed. It listed items that on arrival were damaged beyond repair - teapot w... Ver mais

Detalhes da empresa

  1. Casa de Leilões

Escrito pela empresa

William George online auctions and sales house – We put customer service first. William George is one of the UK’s most trusted online auction houses, specialising in - Retail Returns - Surplus Stock - Luxury Watches, Classic Cars, Antiques and Collectables, Plant and Machinery, Trade Stocks and Liquidations, High Street Goods and much more.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

550 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(550)

23 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Ellie was really helpful when enquiring…

Ellie was really helpful when enquiring about invoice. As a first time buyer I wasn't sure what to do after I had won a lot. Thank you Ellie. I look forward to receiving the goods.

24 de janeiro de 2022
Avaliação não solicitada
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Resposta da William George

Thank you so much for highlighting Ellie in your review. She will be ever so happy! We hope you are pleased with your goods.

Avaliado com 5 de um total de 5 estrelas

Used to ebay but this is much more…

Used to ebay but this is much more fun!! William George auctions (online) is great to use and there are some excellent bargains to be had. Just a word of warning, the added buyers premium, VAT etc and potentially delivery cost will in most cases cost more than the lot itself. make sure you include that into your calculations.

6 de janeiro de 2022
Avaliação não solicitada
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Resposta da William George

Hi Kasem, thanks for the 5*'s. We really appreciate you taking the time to leave us a review.
We love it when our customers tell us that our auctions are fun!
Elizabeth

Avaliado com 2 de um total de 5 estrelas

Having received my pallet with major…

Having received my pallet with major items missing was the best way to experience my first time buying with WG (LW).
However, Sarah was extremely helpful and was able to deal with the matter professionally and efficiently. Great customer services!

6 de janeiro de 2022
Avaliação não solicitada
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Resposta da William George

Good Afternoon, thank you so much for leaving a review of your first experience with William George.
It's really disappointing to read that your pallet was delivered with items missing but great to hear that Sarah was so helpful and efficient.
Take care of yourself and thanks again.
Sarah

Avaliado com 5 de um total de 5 estrelas

Pleasant and speedy response to…

Pleasant and speedy response to questions. Excellent communication regarding process of buying & delivery.

6 de janeiro de 2022
Avaliação não solicitada
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Resposta da William George

Thank you so much for taking the time to leave us a review. We hope you return soon.

Avaliado com 5 de um total de 5 estrelas

Really great human customer service

Although the initial Bot gives you limited options, keep going and you get to speak to a human being. This is the best web chat experience I have had, friendly and helpful staff- well done WG. I buy a lot of your stuff and am really impressed with the quality.

4 de janeiro de 2022
Avaliação não solicitada
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Resposta da William George

Hi Liz, thank you so much for the wonderful review. You have really made my day.

Avaliado com 5 de um total de 5 estrelas

Efficient and Responsive

Have always found WG efficient and responsive and have had absolutely no problems buying from their auctions or their handling of any shipping.

4 de janeiro de 2022
Avaliação não solicitada
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Resposta da William George

Hi Adam, your words are very kind and they mean an awful lot to our small team. Thank you.

Avaliado com 5 de um total de 5 estrelas

Rock on WG.

William george rocks bought item for third of the price delivery was spot on right to doorstep will defo use again.

17 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

What a fantastic way to start a review! Thank you so much.

Avaliado com 5 de um total de 5 estrelas

Everything you could hope for from an auction company.

Everything you could hope for from an auction company. They really do look after you from start to finish. I found every step of the process of buying via online auction with them to be simple and straightforward, and the after sales service was brilliant, and I would recommend them in a heartbeat.

17 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

Thank you for your lovely words John. It is a pleasure dealing with you.

Avaliado com 5 de um total de 5 estrelas

Next Generation Auction House

I am an old hand at auctions, but have just done my first purchase at William George. I must say that the whole experience is a league above the usual auctions. all very streamlined and efficient, and fully embracing technology to the customer's advantage. However, more than anything, their customer service is excellent. I needed to radically change delivery instructions ahead of Xmas and they were only too happy to oblige. Highly recommended, and Sarah deserves a special mention.

16 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

Thank you so much for the fantastic review Julian. We love that you think we are a league above. It means so much to us.

Avaliado com 4 de um total de 5 estrelas

Delivery charge not great, customer support AMAZING!

This was my first time winning an online auction. I, perhaps wrongly (!), believed that my item was small enough to be delivered for the minimum delivery fee, I was wrong! The courier firm were insistent on it being delivered on a pallet which, with VAT added would make it far more than the cost of the item I had won in auction plus the auction fees. It made it a very unexpectedly expensive purchase!
I got in touch with William George through their online chat and was fortunate enough to be connected to Sarah, who was extremely friendly, very helpful and she bent over backwards to resolve my issue.
Sarah later telephoned me to talk through the options I had, and even offered to cancel the sale when it became clear that the courier firm were being unfair in what they determined was the suitable delivery option.
With her lovely personality and helpful demeanour, Sarah is truly a credit to William George. It is because of her that I would definitely consider buying from William George again.
I am only deducting one point because of the issues to do with delivery.
If I was measuring the company purely on the customer support I would definitely give it five out of 5.
My only tip to people considering placing a bid on auction items is to check how the item will be delivered and how much it will cost, before placing a bid!

14 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

We understand that delivery prices are sometimes a shock to customers that are not familiar with auctions however, we can always give you a price before the auction ends. Thank you for highlighting how awesome Sarah is!!

Avaliado com 5 de um total de 5 estrelas

I am new to the auction and needed some…

I am new to the auction and needed some guidance. Sarah helped me and guided me clearly, in an online chat. So far professional and enjoyable experience.

10 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

Hi Ian, thanks very much for taking the time to leave such a positive review. We love new customers. It give us a chance to showcase our fab products and super service.
Thanks again for the 5*'s.
Elizabeth

Avaliado com 5 de um total de 5 estrelas

Sarah was fantastic and very helpful on…

Sarah was fantastic and very helpful on the web chat.

10 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

Hi Meyrick,
Thanks for highlighting Sarah in your review. She'll be over the moon when I show her.
Thanks again.
Elizabeth

Avaliado com 5 de um total de 5 estrelas

Prompt and courteous communication

Prompt and courteous communication, great service an overall wonderful experience. Thank you

10 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

Thanks very much for the review. So many positives in one sentence!
We really appreciate the 5*'s.
Thanks again.
Elizabeth

Avaliado com 5 de um total de 5 estrelas

I would like to thank Sarah and Guy for…

I would like to thank Sarah and Guy for their help in selling my paintings. They were very helpful and professional throughout the sale and cannot thank them enough

7 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

Hi Martin,
Congratulations on selling your paintings. I took a look a them in the auction and they really were quite eye catching. I can see why they all sold!
Guy and Sarah will be so pleased that you recognised them in your review. I'll ensure I give them the good news.
Have a fab weekend.
Elizabeth

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience. Warehouse in Goole easy to get to and friendly staff helped me load my purchase into car. Will use again.

1 de dezembro de 2021
Avaliação não solicitada
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Resposta da William George

Hello Carol,
Thank you very much for the 5* review. We really appreciate you taking the time to write this.
Jon who manages the Goole site is one of our most popular vendors and we often get feedback regarding his amazing team. I'm really happy you found the team so friendly and helpful.
Thanks again
Sarah

Avaliado com 5 de um total de 5 estrelas

Excellent communication

Excellent communication. Thanks Ellie.

30 de novembro de 2021
Avaliação não solicitada
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Resposta da William George

Hi Howard,
Thank you so much for your lovely feedback. We appreciate everything.

Avaliado com 5 de um total de 5 estrelas

Good Customer Service

I have bought two items from William George and have always found the process to be very straight forward and clear.
The first time I bought a watch and it was as described.
The shipping was straight forward and done separately through the vendor, no need to get collection services and pay a fortune.

Ellie was very helpful with my query.
Thanks!

30 de novembro de 2021
Avaliação não solicitada
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Resposta da William George

Good evening,
Thank you so much for taking the time to review Ellie and the company itself. She will be thrilled to read your comments.
We really appreciate you making a comment regarding delivery as it can help our future customers understand how we work.
Thanks again!

Avaliado com 5 de um total de 5 estrelas

All good....

29 de novembro de 2021
Avaliação não solicitada
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Resposta da William George

Thanks for the short but sweet 5* review Michael! We look forward to hearing from you again soon :)

Avaliado com 5 de um total de 5 estrelas

Sarah was Very polite

Sarah was Very polite, helpful and professional when dealing with my request.

26 de novembro de 2021
Avaliação não solicitada
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Resposta da William George

Hi Matt,
Thank you for your wonderful feedback. We really appreciate you taking the time to promote our small business.

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