William George Avaliações 

550
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Used William George Auctions to sell some oil paintings I had. Website made it incredibly easy to upload details and then just wait until sold! No fees for the seller - so no surprises when you get t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have used William George Auctions numerous times both as a seller and as a buyer. Always, professional, friendly and very helpful. I am always grateful for a smooth transaction. Looking forward to t... Ver mais

Avaliado com 1 de um total de 5 estrelas

I’m an experienced buyer that purchases hundreds of lots per week from various auctioneers. William George had a lot that stated in the terms it could be collected, which appears to be a mistake... Ver mais

Avaliado com 1 de um total de 5 estrelas

Beware of pallets of 'unchecked returns'. I bought a pallet of 'unchecked' John Lewis returns that had any saleable items removed. It listed items that on arrival were damaged beyond repair - teapot w... Ver mais

Detalhes da empresa

  1. Casa de Leilões

Escrito pela empresa

William George online auctions and sales house – We put customer service first. William George is one of the UK’s most trusted online auction houses, specialising in - Retail Returns - Surplus Stock - Luxury Watches, Classic Cars, Antiques and Collectables, Plant and Machinery, Trade Stocks and Liquidations, High Street Goods and much more.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

550 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(550)

23 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The best team...WG !!!!

17 de março de 2022
Avaliação não solicitada
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Resposta da William George

Hiya Melani, thanks very much for the review. Great to hear you think we're the best!
Best wishes
Sarah

Avaliado com 5 de um total de 5 estrelas

Super fast service

Super fast service, I had a discrepancy on one of the pallet, support team came with through information and solved the problem immediately.

16 de março de 2022
Avaliação não solicitada
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Resposta da William George

Thank you very much Siva for the review. We're a team who thrive on resolving any concerns our customers have. Glad to see you're happy with this service.
Thanks again
Sarah

Avaliado com 5 de um total de 5 estrelas

Excellent customer services

Thanks, Sarah for the help. great customer services and great services

16 de março de 2022
Avaliação não solicitada
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Resposta da William George

Hello Bode, Great to hear that Sarah offered such great service. She's obsessed with her customers and always delivered industry leading service.
Take care
Ellie

Avaliado com 5 de um total de 5 estrelas

hi great service and prompt delivery…

hi great service and prompt delivery with polite staff and that's all you need .just keep up the good work .thank you

14 de março de 2022
Avaliação não solicitada
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Resposta da William George

Afternoon Steven, thank you very much for the 5 star review. Great to hear you had such a great experience.
Best wishes
Sarah

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent experience - great item, promptly delivered and helpful, polite staff

13 de março de 2022
Avaliação não solicitada
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Resposta da William George

Afternoon John, thanks for the fab review!. So glad we exceeded your expectations.
Kind regards
Sarah

Avaliado com 5 de um total de 5 estrelas

Very pleasant auction experience

Very pleasant auction experience. Friendly service and very prompt shipment. A pleasure to deal with.

11 de março de 2022
Avaliação não solicitada
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Resposta da William George

Hello Gabriel, thanks very much for the 5 stars! We love it when our customers tell us we're friendly!
Glad you had such a pleasant auction experience.
Kind regards
Sarah

Avaliado com 1 de um total de 5 estrelas

Following on from Diabolical, misleading service some of the responses…

Following on from some of the responses below the service of this company is diabolical to say the least. They produce pictures for auction that clearly show no damage to items until you pay and receive them which is a breach of the trades description act. I received an item that was clearly badly damaged and did not appear on the photoshopped auction picture. Buyers especially of furniture items beware this company cannot be trusted based on the above. Also their recommended delivery service advised me they wouldn’t accept the products that were thrown onto a pallet

11 de março de 2022
Avaliação não solicitada
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Resposta da William George

Hello Peter, Thank you very much for your feedback. We always appreciate feedback from our customers as it helps us makes the necessary improvements as a business.
I dealt with your concerns myself and worked tirelessly with the vendor to try and bring about a satisfactory resolution. Unfortunately, when the pallet was rejected and you removed some of the items. It made the resolution much more difficult.
I am so truly sorry that you remain dissatisfied as customer satisfaction is our number one priority.
Best wishes
Sarah

Avaliado com 5 de um total de 5 estrelas

Great customer service and very helpful…

Great customer service and very helpful regarding a few enquiries on 1 of the lots I was after bidding on.

10 de março de 2022
Avaliação não solicitada
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Resposta da William George

Thanks Adam. We really appreciate the 5*'s. We work hard to deliver industry leading service and great to hear you appreciate it.
Kind regards
Sarah

Avaliado com 5 de um total de 5 estrelas

Love it!!

Love all items that I have bought.
Whole process from bidding to payment and delivery is so easy. Will be back to buy again.
LOVE IT !!!!

7 de março de 2022
Avaliação não solicitada
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Resposta da William George

Thanks so much for the 5*'s. It's fab to hear you love it as much as we do.
Take care of yourself!
Sarah

Avaliado com 1 de um total de 5 estrelas

Today they had an a auction of Ratten…

Today they had an a auction of Ratten Furniture. The style & seize of the Ratten Furniture I wanted they had from memory 10 lots. They did have four different styles of furniture. The opening bid had to be £400. So I bid £475 although the other 9 lots where still £400 I was outbid (£500). So I bid on another lot £450 and although the other 8 lots where still £400 my bid on lot 8 was outbid. Although I bid again on another lot £450 I was again outbid yet there were still lots of the same Ratten Furniture at £400. The reserve on each of my bids had not been reached. Suspicious - yes obviously something going on. To me it makes sense to bid on the lot which currently has the lowest price not on the lot that already has a bid on it. Odd to say the least.

3 de março de 2022
Avaliação não solicitada
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Resposta da William George

Hello Stephen, we appreciate your feedback as all feedback is important to our growing business. I myself dealt with your enquiry and would like to reiterate that there was absolutely nothing suspicious in this or any of our auctions. Our customers often wish list a lot and focus on that single lot. In an auction like this where there are several identical lots, they would not bid over several lots when the one they are bidding on has still not hit reserve. It would be pointless!
I appreciate your comments but they are not at all accurate and do not portray our company as the honest, trusted company that it is.
Kind regards
Sarah

Avaliado com 5 de um total de 5 estrelas

Bidding was easy

Bidding was easy, payment too.
Delivered fast.
Very happy with my lots.
Thank you 😊

1 de março de 2022
Avaliação não solicitada
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Resposta da William George

Hi Jo, Great to hear the whole process worked so well for you. Thank you very much for the 5*'s, we really appreciate it!
Kind regards
Sarah

Avaliado com 1 de um total de 5 estrelas

Awful buyer beware!!!

Awful buyer beware!!!
John Lewis returns pallet delivered £480.00
Smashed ornaments x3
Broken storage boxes x3
Broken bin x1
Broken coffee pot well use
Broken ottoman
Cracked glasses
Smashed diffuser
Quilt with a hole in
Bent clothes airer
Broken clocks x2
Missing item
It is Morally wrong to send broken items they have no value.
The star is for Ellie who offered me £80 for the bin and the storage boxes

22 de fevereiro de 2022
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Resposta da William George

Hi Kate Lee, I hope now I have provided you with enough information to understand that items within our John Lewis pallets are raw, unchecked returns. I hope in the future you can highlight the many other good items you received in this pallet and not just the bad.
Kind regards,
Ellie

Avaliado com 5 de um total de 5 estrelas

Good service

21 de fevereiro de 2022
Avaliação não solicitada
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Resposta da William George

Thank you so much for the positive review.

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Had an issue with my delivery and the customer service were quick to resolve the issue.

15 de fevereiro de 2022
Avaliação não solicitada
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Resposta da William George

Thank you for our positive review. We really appreciate you taking the time to do this.

Avaliado com 5 de um total de 5 estrelas

First Class Service

Sold an item by auction for the first time recently.
Simone and the team at William George have been excellent to deal with answering any questions I had straight away.
Will be using William George to buy and sell in the future.

14 de fevereiro de 2022
Avaliação não solicitada
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Resposta da William George

We also like to think we provide a first class service but it means so much hearing it from our well valued customers. Have a great weekend Tony.

Avaliado com 5 de um total de 5 estrelas

Watch auction

Purchased a watch as a gift via a recent specialist auction at William George. Registration and payment were really simple. Contact with the seller was excellent. All in all, a very easy and enjoyable experience.

9 de fevereiro de 2022
Avaliação não solicitada
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Resposta da William George

Thank you for mentioning our fantastic sellers. Their hard work means everything. Thanks again for a great review.

Avaliado com 5 de um total de 5 estrelas

I would again like to thank Sarah for…

I would again like to thank Sarah for sorting out my complaint. I have not received the toilet but I have now had the money back in full. This has not been a good experience for my first time buying from an auction site. Hopefully if I do buy again it will be an easier process. Thank you William George Auctions for your patience and perseverance.

4 de fevereiro de 2022
Avaliação não solicitada
logotipo da William George

Resposta da William George

Thank you for taking the time to write a review John. We really appreciate it. I'm glad we turned your experience around for you.

Avaliado com 4 de um total de 5 estrelas

Pallet with missing items but quickly sorted

My pallet was received with missing items but Ellie quickly responded to my query and offered some money back as compensation.

2 de fevereiro de 2022
Avaliação não solicitada
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Resposta da William George

Thank you for the fantastic review. We answer queries fast and efficiently and one of the many things we are proud of here.

Avaliado com 5 de um total de 5 estrelas

Invoice queries and missing goods

I've had a couple of interactions with Sarah who has been very responsive. You hope that things go smoothly but inevitably sometime things go wrong and it is good to know that WG take customer service so seriously. Both queries were dealt quickly and efficiently and to my satisfaction.

24 de janeiro de 2022
Avaliação não solicitada
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Resposta da William George

Sarah is fantastic isn't she! Thanky ou for the positive review.

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