Used William George Auctions to sell some oil paintings I had. Website made it incredibly easy to upload details and then just wait until sold! No fees for the seller - so no surprises when you get t... Ver mais
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Veja o que dizem as avaliações
I have used William George Auctions numerous times both as a seller and as a buyer. Always, professional, friendly and very helpful. I am always grateful for a smooth transaction. Looking forward to t... Ver mais
I’m an experienced buyer that purchases hundreds of lots per week from various auctioneers. William George had a lot that stated in the terms it could be collected, which appears to be a mistake... Ver mais
Beware of pallets of 'unchecked returns'. I bought a pallet of 'unchecked' John Lewis returns that had any saleable items removed. It listed items that on arrival were damaged beyond repair - teapot w... Ver mais
Detalhes da empresa
Escrito pela empresa
William George online auctions and sales house – We put customer service first. William George is one of the UK’s most trusted online auction houses, specialising in - Retail Returns - Surplus Stock - Luxury Watches, Classic Cars, Antiques and Collectables, Plant and Machinery, Trade Stocks and Liquidations, High Street Goods and much more.
Informações de contato
Peterborough, Reino Unido
- contact@williamgeorge.com
- williamgeorge.com
2,9
Bom
550 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service experience with…
Great customer service experience with Simone
Thank you
28 de julho de 2022
Avaliação não solicitada
Resposta da William George
Hi Adam,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. I'll ensure Simone is made aware of the feedback. Please do get in contact if there is anything we can help you with.
Best wishes.
WG
Great help from Simone
28 de julho de 2022
Avaliação não solicitada
Resposta da William George
Hi Lawrence,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. I'll ensure Simone is made aware of the feedback. Please do get in contact if there is anything we can help you with.
Best wishes.
WG
Not Fit For Purpose
I am having a very bad experience with william George auctions. I purchased an office armchair at a recent auction and it was described as used.
When the chair was delivered it was still in pristine condition and clearly never been used because it was missing an arm rest and 3 caster wheels. The arm rest is needed to secure the back rest.
The packing note with the items was marked up in red biro to say these items were missing.
The chair is not fit fit purpose and william George and the third part vendor AJ B auction refuse to refund or take the chair back.
I am still trying to obtain a refund but I would be very wary of buying anything from this auction house.
Who can we trust ?
Basically, William George and AJ B auction houses are using "get out terms and conditions" tucked away in the small print on the website to sell of items that are not fit for purpose. This is morally wrong and taking money from unsuspecting bidders who are bidding in good faith and trust in the auction house.
16 de julho de 2022
Avaliação não solicitada
Resposta da William George
Hi Ivan,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers, good or bad.
Having read all of the details relating to your order, I am satisfied that the team have responded correctly. It is unfortunate that you weren't aware from the description within the listing that you were bidding on an item described as used and as a raw customer return. Within the description, the auction stated: -
Items may have been returned for any of the following reasons: The wrong item delivered, the wrong size ordered, the wrong colour ordered, cosmetic marks, damaged items, imperfections, missing accessories, missing parts, or in extreme cases a faulty product.
These are RAW and unchecked returns.
All care is taken to include information on faulty items in the description when it is obvious, but we do not check all components for items that require assembly and we do not open sealed boxes.
Obvious imperfections or faults will be included in the description and/or photos where possible.
Stock photos are for illustrative purposes only, we cannot guarantee the size, colour, or condition of the items.
Please do get in contact if there is anything else we can help you with.
Best wishes.
WG
Spoke with one of the William George…
Spoke with one of the William George team after winning a lot. Couldn’t find the details I needed and was guided through the process very quickly.
Thanks
13 de julho de 2022
Avaliação não solicitada
Resposta da William George
Hi Stephen,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. I'll ensure Hannah is made aware of the feedback. Please do get in contact if there is anything we can help you with.
Best wishes.
WG
Terrible experience over delivery
Terrible experience over delivery not resolved lost money and items! Seems like Simone is the only person who actually resolves problems not customer service.
And stay away from AJB goole they will charge you silly amounts for cheap items to get delivered! What a terrible experience all round.
7 de julho de 2022
Avaliação não solicitada
Resposta da William George
Hi Sarah,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers, good or bad.
Having read all of the details relating to your order, I am satisfied that the team have tried to help you with making alternative arrangements for you to secure your goods. It is regretful that you were not happy with the postage quote provided by the vendor and that you were unhappy with the service supplied by Evri when arranging your own collection. Both of which were outside of our control as the Auctioneer.
I will ensure Simone is made aware that you have found her helpful with dealing with this matter.
Please do get in contact if there is anything we can help you with.
Best wishes.
WG
Do not trust this company
Unfortunately the reply from william george was breaking all kinds of data protection/ client confidentiality so here goes review two.
Never use this company they are two faced liars
4 de julho de 2022
Avaliação não solicitada
Resposta da William George
Hi Adrian,
Thank you for taking the time to leave another review across our sites. Having reviewed all the necessary details, I am satisfied that the correct course of action was taken under the circumstances.
We wish you the very best of luck in the future.
Best wishes
WG.
Refund quickly issued
Hi,
Just a short note of appreciation and thanks to Simone Quinn for her handling of a refund regarding a non delivery of an item recently purchased at an online auction.
Contact was maintained at all times and a refund was speedily issued to my account.
A big thank you too to Patrick Cassidy who handled the Bank charges element of the the transaction.
A job well done.
Many Thanks
Dominic Williams.
28 de junho de 2022
Avaliação não solicitada
Resposta da William George
Hi Dominic,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. I'll ensure Simone is made aware of the feedback. Please do get in contact if there is anything we can help you with.
Best wishes.
WG
AJB Auctions through William George
Brought an item through this Auction House. A partner Auction Company AJB Auctions use this platform.
I got charged £15 for postage when it actually costs less than £4 to post. Package was poorly wrapped (must have taken less than 5 mins to wrap) Less than 12inch x 12inch, weighed 250 grams.
Totally ripped off for postage and packing.
Never buy through AJB Auctions unless you physically pick the item up.
8 de junho de 2022
Avaliação não solicitada
Resposta da William George
Hi John,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm really sorry that you've had a negative experience with the shipping process.
I'm just reaching out to see if there is anything that I can help you with regarding this order. Did you make contact with AJB auctions or ourselves to notify us there was an issue with costs?
Please do get in contact if there is anything we can help you with.
Best wishes.
WG
Very bad experience when I bought few…
Very bad experience when I bought few items.
Items were faulty and despite my many efforts nothing happened!
I will not recommend anyone for this.
16 de maio de 2022
Avaliação não solicitada
Resposta da William George
Hi Ami,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm really sorry to read that you've had a bad experience with your won lots purchased from us. Having checked our systems, I have been unable to identify where you have raised an issue however, I am more than happy to take that forward for you. Please email contact@williamgeorge.com with the full details and I can start an investigation into the issues you have reported.
Best wishes.
WG
Hannah was amazing
Hannah was amazing
I had an issue with an item sent (my fault) and Hannah was straight on to it and got everything sorted for me. She is a credit to the company.
4 de maio de 2022
Avaliação não solicitada
Resposta da William George
Hi Lee,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. I'll ensure Hannah is made aware of the feedback. Please do get in contact if there is anything we can help you with.
Best wishes.
WG
Very pleased with the item & superb…
Very pleased with the item & superb service.
28 de abril de 2022
Avaliação não solicitada
Resposta da William George
Hi Graham,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
Amazing service
I purchased 2 wedding dresses and 4 prom dresses recently at auction. The whole process was slick from start to finish.
As soon as the auction was over my invoice was issued and I asked for postage. I explained I wasn’t in a rush so I didn’t mind waiting till the shipping was sorted.
It was at this point that the staff came into their own esp the fabulous gentleman I dealt with. He went out of his way to get the dresses to me and couldn’t have been more helpful.
The dresses arrived in fantastic condition, everyone nicer than the previous.
25 de abril de 2022
Avaliação não solicitada
Resposta da William George
Hi Mrs Harper,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
Easy efficient process with choice of…
Easy efficient process with choice of shipping .
25 de abril de 2022
Avaliação não solicitada
Resposta da William George
Hi Julie,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
The first auction i have won on and…
The first auction i have won on and they were so helpful in every way.
20 de abril de 2022
Avaliação não solicitada
Resposta da William George
Hi Robert,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
My first dealing with this company
My first dealing with this company and found them to be most helpful and accommodating. An excellent experience from beginning to end.
20 de abril de 2022
Avaliação não solicitada
Resposta da William George
Hi Steve,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
I had a query on delivery
I had a query on delivery, the online chat was quickly answered by Sarah who helpfully resolved my issue in a timely and friendly manor.
The auctions are easy to navigate and I will definitely be bidding again
Thank you
6 de abril de 2022
Avaliação não solicitada
Resposta da William George
Hi Sharon,
Thank you so much for taking the time to leave a review, it is much appreciated. Feedback is a way in which we can improve our service to our customers. I'm delighted to hear you've had a good experience and have given us 5 stars despite there being an initial delivery query. Please do get in contact if there is anything we can help you with.
Best wishes.
Hannah.
I use William George for both buying…
I use William George for both buying and selling and the service they provide is always 2nd to none
a small but very professional team who always go above and beyond
6 de abril de 2022
Avaliação não solicitada
Resposta da William George
Thanks for the 5*'s Paul. We really appreciate the feedback and your continued support for our business.
Best wishes
Sarah
Excellent customer support
Very helpful and friendly team, thank you.
30 de março de 2022
Avaliação não solicitada
Resposta da William George
Hi there. Thank you very much for the 5 star review. We really appreciate it and always love it when our customers take the time to tell us how helpful and friendly we are.
Thanks again.
Sarah
Great customer experience
Great customer experience, from navigating the website to the payment process once you've successfully bid. Seamless. The seller of my lots was prompt and clear in his communications AND I received the goods a day earlier than expected. I will certainly use WG's services again.
29 de março de 2022
Avaliação não solicitada
Resposta da William George
Hello Carol, thank you very much for your 5* review. It's always satisfying to hear that our customers find the process seamless.
Kind regards
Sarah
Got sold an absolute load of rubbish at…
Got sold an absolute load of rubbish at online auction that could not be viewed when I complained they actually agreed with me on some of the items and offered a refund. This turned out to be a waste of time as months down the line and numerous complaints I have still not received any refund and no they aren’t even responding to me
19 de março de 2022
Avaliação não solicitada
Resposta da William George
Hello Brian, thank you very much for your feedback. I have taken a look at your account and can see there appears to have been a misunderstanding between the vendor and ourselves as to who was refunding you.
I have just raised the refund for you and this will be with you within 3-5 working days.
Thanks for bringing this to our attention and again, please accept our apologies.
Take care
Sarah
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