Winhero Avaliações 106

Doe het niet ik heb het al manden geprobeerd zelfs van daag 1500 geen bonis niks schlecht casino gelukkig hoef ik ne geen zorgen te maken om geld maar dit bedrijf is kansloos

Wij wachten reeds 8 weken op een gewonnen bedrag.Meerdere keren contact gehad echter nog steeds niets binnen op onze rekening. Het is een grote oplicht bende ons idee, dus wijze raad speel hier niet want je krijgt niets en als je niet op past verlies je alleen maar je zuurverdiende centen.

I became vip at this casino, but wanted to close my account… they didnt reply at all on questions about account closure, they only reply when your asking someting regarding a deposit. Totally unacceptable that after 2 weeks and 5 mails they are not responding on questions about account closure and when i ask about sth else, they reply within 1 hour. AVOID THIS SCAM

Good
Everything is good

The worst thing about casinos with zero RTP is that they only take money and never give anything back. I have asked countless times for my account to be closed, but they refuse to do so. Stay away, it's a big scam.
The answer has nothing to do with reality. Over 20 emails requesting account closure, and they still haven't deleted it.

Ik heb steeds alles uitbetaald gekregen, duurt soms wat langer maar komt goed

IkOver the past six months, I have contacted Winhero.com more than 200 times by email day after day after days. requesting self-exclusion due to a gambling problem.

Every single request was rejected or ignored, despite clearly explaining that I was struggling with problem gambling. This is extremely concerning and irresponsible behavior for an online casino.

Responsible gambling policies are not optional — they exist to protect players.
By refusing my repeated self-exclusion requests, Winhero.com failed in their duty of care, with serious personal consequences for me.
I strongly advise players to be cautious.

A casino that does not respect self-exclusion requests cannot be considered safe or trustworthy.

UPDATE:

After the response here down below of Winhero Ive send them again an email for close my account permanent. After all they still dont close my account permanent! I really don't know what to do!?

SCAM CASINO!!!!!!!!!!!

DONT PLAY HERE!
This casino is the biggest nightmare I ever experienced.
No answer to emails since 3 month!!!!!
This casino breached their Agreement we had and did not answer to any emails.
Live chat is non responsive.

And the most important thing:
THEY DONT PAY MONEY!

Stay away from these scammers.
This casino is fake and no one ever should play here.

PLEASE DONT DEPOSIT MONEY INTO THESE SCAM CASINO!
STAY AWAY!

And If the casino wants to answer again like ‚Plesse contact us via email bla bla‘:
In the last 3 month I send 42 emails. Not even a single response!

Ze betalen wel uit.maar waar t addertje on t gras zit bij dit casino zit m in t manipuleren van je wager.ik heb t in de gaten gehouden,continu gecontroleerd,en nadat ik 8500 van de benodigde 5600 had rondgespeeld kwam mn geld pas vrij.dit casino beflikkert de zaak dus weer op een andere manier.is gewoon crimineel en in landen waar controle gereguleerd is zouden deze gasten gewoon voor de rechter moeten verschijnen.en waarschijnlijk nadat is geconstateerd dat ze dat bij heeel veel mensen hebben gedaan een lange tijd achter de latten verdwijnen.
En terecht natuurlijk

Maar verder nix aan te merken op dit casino.

Je ne le recommande à personne (désolé pour vous) des choses non respectueuses sur le chat en tant que client! Service clientèle pas très sociable !

Sure! Here’s your original message translated into English:

“If you deposit €250, you have to wager at least €700. That makes no sense of course — this way you can never win anything. Bad app.”

Ik krijg gewoon netjes uitbetaald duurt wat langer maar alles oké

Made a deposit on the 18th of November 2025 but the payment failed. It was during the time Cloudflare had issues, so i think that was the problem. BUT here comes the issue: the money is deducted from my bank account, but not creditted in the casino account. Support isn't helpful, they keep telling me to wait. But all deposits are always INSTANT in the past, so something must be wrong this time and they are not helpful or doing anything. I provided a screenshot of the payment as well. I now contacted the 3rd party myself who provides the payment- seeing as Winhero wont do anything (no support at all).

Hopefully I can get it resolved by getting my money back.

Ik probeer al meer dan een week m’n account te sluiten hier en al m’n data te laten verwijderen maar ze blijven je aan het lijntje houden. Het zou toch niet zo moeilijk moeten zijn dit te doen maar heb oneindig mailverkeer waar ze maar met excuses blijven komen. Uitbetalen is ook een drama.

ik druk op betalen met ing en hij vraagt mij om inloggen? heel raar dit. bovendien probeerde ik met iDeal te betalen is het gwn een raar bank transfer? nou bij normale online casinos is het makkelijker en veiliger. scam.

By far the worst casino i have played on did over 100 bonus buys and didnt even 1 300x i play on multiple casinos and this one had by far the worst rtp this casino give you 1time a 150x and the next 10 bonuses are not even hitting 20x
I played on purpose for 2hours straight to see when the rtp hits but it never did

I signed a settlement agreement with WinHero in early September 2025, which stated that my refund would be processed within 20 business days. As of today, that deadline has passed, and I still haven’t received my payment or a clear update.
I’ve reached out multiple times by email but have not received a concrete response — only general messages about “technical issues.” This situation is very disappointing and unprofessional.
I sincerely hope WinHero will honor their agreement and complete the payment as promised. Transparency and timely communication are essential when handling customers’ funds.

Update:
To this day i have not received any payment.

Update:5-11-2025
It is now four weeks past the deadline, and despite sending multiple emails, I have received no concrete answer, no payment confirmation, and no clear date.
Every response I’ve received mentions “technical issues” or “delays”, but players are still able to play, deposit, so this explanation doesn’t make sense.
Winhero you need to paid what is agreed on. This only shows the credibility of your casino is not what you make it seem like.

Update:10-11-2025
I had a signed settlement agreement with WinHero stating that payment would be made within 20 business days. It has now been more than 4 weeks past the deadline, and I still haven’t received the payment.
Since then, I’ve sent multiple follow-up emails, but there has been no response. The only replies I received earlier repeated the same explanation about “technical issues,” without ever providing any concrete details or an actual timeline.
It’s extremely concerning how this company handles player funds and communication. Everything is documented, including the signed agreement and all correspondence.
I truly hope they take this seriously and finally honor their commitment.

Update: 12-11-2025
This is de email a received today after contacted them several times, and I keep receiving the exact same response:
“We apologize for the delay; our payment partners are experiencing technical issues.”
This has been their only answer for weeks. Meanwhile, players are still able to play on their platform, which makes this explanation very hard to believe.
There has been no clear timeline, no transparency, and no real effort to resolve this matter. I’ve kept every email and document, and it’s extremely disappointing to be treated this way after following all procedures and signing an agreement in good faith.

Update 18-11-25
Its been 6 weeks sinds payment deadline has past. Im still receiving emails about technical issues. There is no real effort to resolve this matter.

Update 26-11-2025
Dear WinHero Team,
I am extremely concerned and disappointed to see that withdrawal requests from other customers are reportedly being processed within 1–2 banking days, while my settlement payment has now been delayed for more than 9 weeks past the agreed deadline — with no explanation, no proof of any “technical issue,” and no meaningful response to my emails.
This situation raises serious questions about selective payouts and the integrity of your operations.
I have been patient, cooperative, and respectful throughout this entire process. Yet I am being ignored while others continue to receive their payments without issues. This is unacceptable.
I expect an immediate response with:
A clear and verified explanation for this delay, and
A specific payment date, not general excuses.
Please understand that I am documenting everything carefully.
I expect your reply.

Update:
30-12-2015
I didn’t hear anything back from Winhero. They officially confirmed that they are not to be trusted. Please people dont play here!!!

Iedereen die denkt dit is een scam ze betalen niet uit DIT IS NIET WAAR uitbetaling kan wat langer duren aangezien zij alles handmatig controleren en dat duurt langer aangezien wie t eerst maalt die is als eerste aan de beurt!

Roulette truqué ou la bille va atterrir sur le numéro choisi par le casino.Biensur des centaines de casino en ligne utilisé ce procédé.
Les providers vous fourni c'est des roulettes qui sont truquées, ça se voit c'est flagrant. Par exemple, la roulette immersive la roulette lightning exetera ainsi que les roulettes automatiques. Vous pouvez dire que les roulettes n'ont pas besoin d'être truqués mais si. Parce que même vous vous pouvez pas vérifier si les joueurs trichent ou pas. Car aujourd'hui beaucoup de joueurs utilisent des logiciels ou application. Aujourd'hui moi je considère une roulette que vous proposez comme une machine à sous. Pour moi ça reste une roulette déguisée et non pas une vraie roulette même si un gros pied à côté la la bille est aimantée par un système. Moi j'ai testé j'ai plusieurs fois miser 34 numéros sur 36 et la plupart ça tombe sur le numéro qui a pas été joué. Comment vous pouvez expliquer cela? Si c'est pas de la triche c'est quoi? Pour moi c'est pas du hasard et puis les licences que vous avez comme la licence Curaçao ou autre ne sont pas sécurisé comme la licence en France. Car même en France, les casinos sont truqués. Il y a de plus en plus de roulettes électroniques et de moins en moins de croupier .

Houden zich niet aan schriftelijke afspraken.
Wacht al bijna half jaar op geld.
Zeggen dat ze technische problemen hebben....ja,,al half jaar!!!!
Ze reageren ook niet meer terug.
Dus....echt niet goed