Winhero Avaliações 106

O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

8-4-2026 Vanaf september 2025 na 150 mails geweest was mij account eindelijk in februari 2026 gesloten. Zonder in overleg hebben ze op 31 maart mij account heropend. Heb dit gelijk aangeven bij ze... Ver mais

Avaliado com 3 de um total de 5 estrelas

Ik speel jaren bij winhero, maar helaas heb besloten dat ik binnenkort ga mijn account sluiten. Dat komt vanwege lange tijd van uitbetaling.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Worst casino on earth. They still don’t reply to my emails, to my reviews or to my complaints. I will publish the agreement we agreed so everyone will found out what scammers they are. Don’t... Ver mais

Avaliado com 4 de um total de 5 estrelas

Nice online casino with a lot of games. Withdrawals can take up a little longer but when you play more you'll become a VIP member with a personal VIP manager who will help you to speed it up when pos... Ver mais

A empresa respondeu


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

106 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 74% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Mentioned i had 2 accounts and wanted to use the one i was playing and that was possible. After making a withdraw they close my account because i have 2 accounts. W T F

Ze reageren niet op minn reactie terwijl ze weten dat ik gelijk heb. Gelukkig heb ik screenshots van alles gemaakt. Het zijn gewoon oplichters meer kan ik er niet van maken. Honderden euros laten spelen en wanneer je uit wil betalen komen ze met nonsens zodat je je geld niet krijgt.

Question because they ignore me by mail:

Why did you not close my account right away when i mentioned by myself i had 2 accounts? Why did you wait untill i made hundreds of euro's of deposits and made a withdraw?

28 de setembro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Dear Player,

Thank you for reaching out. Please note that, as stated in our Terms and Conditions (section 3.3), having more than one account is not permitted:

"If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion."

However, we have reviewed your case and noticed that there was some misunderstanding during your previous chat with our support team.
As a result, we have closed your old account and reactivated your new one to ensure everything is in order moving forward.

Thank you for your understanding.

Kind regards,
WinHero Casino Team

Avaliado com 1 de um total de 5 estrelas

An unreliable site

An unreliable site. You can deposit easily, but the withdrawal process is questionable. The delay can last up to a week and the withdrawal is not approved.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Dear Mohamed,

We are sorry to hear about your experience and understand your concerns regarding withdrawals. Please note that all withdrawal requests are processed in line with our Terms and Conditions.

As outlined in section 6.6, withdrawals are typically completed within two (2) banking days, though in some cases this may take longer due to payment methods, additional account checks, or public holidays.

We encourage you to contact our support team via live chat or email at support@winhero.com so we can review your account and ensure your withdrawal is processed as quickly as possible.

Thank you for your patience and understanding.

Kind regards,
WinHero Casino Team

Avaliado com 1 de um total de 5 estrelas

Het duurt heel lang om uit te betalen

Het duurt heel lang om uit te betalen. Ik heb mijn geld nog steeds niet gisteren uitbetaald.

2 de outubro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Dear Maher,

We are sorry to hear that your withdrawal is taking longer than expected. Please be assured that all withdrawals are handled according to our Terms and Conditions.

As mentioned in section 6.6, most withdrawal requests are completed within two (2) banking days, though occasionally it may take a bit longer due to payment methods, additional account checks, or public holidays.

To help resolve this as quickly as possible, please reach out to our support team via live chat or email at support@winhero.com
. We will gladly review your case and assist you.

Thank you for your patience and understanding.

Kind regards,
WinHero Casino Team

Avaliado com 1 de um total de 5 estrelas

They dont pay out

They dont pay out

After depositing much no withdrawal

1 de outubro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Dear Bart,

We are sorry to hear about your experience. Please note that all withdrawals are processed in accordance with our Terms and Conditions.
As stated in section 6.6, withdrawal requests are processed within two (2) banking days, although in some cases this timeframe may be longer depending on payment channels, additional account checks, or public holidays.

We kindly invite you to contact our support team via live chat or email at support@winhero.com, so we can review your case and assist you further.

Thank you for your patience and understanding.

Kind regards,
Winhero Casino Team

Avaliado com 1 de um total de 5 estrelas

20 euro betalen voor een uitbetaling…

20 euro betalen voor een uitbetaling van 120 gewoon banktransfer en heb het naar 4 dagen nog niet op mijn rekening.

29 de setembro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Dear Martin,
Thank you for your message.

As per our Terms and Conditions, all withdrawal requests are processed within two (2) banking days, or within two (2) banking days after the last withdrawal request was paid out. However, please note that processing times can sometimes take longer depending on the payment method, additional account checks, and public holidays.

We would like to confirm that your withdrawal was approved today, 29.09.2025.

Thank you for your patience.

Kind regards,
WinHero Team

Avaliado com 4 de um total de 5 estrelas

Good but one small issue

The game selection is massive which is great. I had a small delay on my first withdrawal which was a bit worrying. But support was helpful and explained the verification process. My second one was much fastr so I'm happy now.

8 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Uitbetalingen blijven eindeloos op…

Uitbetalingen blijven eindeloos op pending staan. Duurt nu al meer dan 10 dagen. Ze doen er alles aan om maar te vertragen.

19 de setembro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

We are sorry to hear about your negative experience. Please know that it is never in our interest to delay withdrawals.

All withdrawal requests are processed within two (2) banking days and/or two (2) banking days after the last withdrawal request was paid out. However, in some cases, processing can take longer due to payment channels, additional account checks, or public holidays.

We appreciate your patience and understanding, and rest assured that your request is being handled.

Kind regards,
WinHero Team

Avaliado com 5 de um total de 5 estrelas

A very solid choice

It's worth mentioning that the live dealer section here is one of the best I've encountered. The streams are HD and I've never had any connection problems. I play live blackjack mostly and they have so many tables available from low stakes to VIP.
It's easy to find a spot. The dealers are professional and friendly. The whole experience feels very premium. A great place to unwind after a long day.

18 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

IMPRESSIVE LIVE CASINO

Wow the live casino section is top notch!
I’m a big fan of Evolution Gaming and they have all their best titles here including Lightning Roulette. The dealers are professional and the stream quality is excellent.
IT REALLY FEELS LIKE A HIGH CLASS CASINO EXPERIENCE EVERY TIME I LOG IN.

9 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My new favorite casino😍

Let me tell you this site is the real deal. I've tried a few others but keep coming back here. The layout is clean and i can always find my FAVE games. Sweet Bonanza is paying out for me LOL!😍

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great selection of games

i've been playing here for a few weeks and i'm impressed with the game variety. They have all the hits from Evolution and Play'n GO so I never get bored. The site is pretty fast on my phone too which is a big plus..

12 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A pleasent surprise

Honestly speaking I was a bit unsure about trying a new casino but Winhero has been great. The selection of slot games is HUGE and i love that they have providers like BGaming. I ve had some decent wins and the withdrawal to my skill account was surprisingly fast.
Thumbs up from me.👍👍

25 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Deposited with Apple Pay it

Deposited with Apple Pay it was instant. Played some slots and actually won a bit. The withdrawal process was clear and I got my winnings without any fus. Will definitely play again soon.

3 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reliable and fun platform

In my experience this has been one of the most reliable platforms I've used. I appreciate their commitment to responsible gambling its easy to find the tools if you need them. The game selection is amazingg I've been playing a lot of the Pragmatic slots and they are great Withdrawals via Trustly are always processed in a timely manner. No issues at all and I've been a member for a few months now. It's a solid choice for any German player.

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So many slot games!

If you're a fan of slots you have to check this place out. The library is massive. I've spent hours just browsing through the different games from all the top providers One thing I realized is they add new games very often so there is always something fresh to try The search and filter functions work well too making it easy to find what you want. Its a paradise for slot players. 🎉

3 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ruikt naar oplichting

Ik heb 8 dagen geleden geld overgemaakt en zie het nog steeds niet in mijn account Volgens hun ‘klantenservice ‘ wat trouwens de naam service niet waardig is, kan het een aantal dagen duren .Wat een lachertje. Tegenwoordig staat geld in een paar ssconde op de rekening van de ontvanger Als ik geld overmaak naar mijn apple account staat het e er gelijk op.
Dit alles ruikt naar scam

7 de setembro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Thank you for reaching out and sharing your concerns.

We are very sorry for the delay you are experiencing. Normally, deposits are processed quickly, but in some cases the banking process can take longer depending on the payment provider.

Please rest assured that your funds are safe, and we are here to assist you until this is resolved.

Kind regards,
WinHero Team

Avaliado com 5 de um total de 5 estrelas

Finally a good all in one site.!👌

I was looking for a place where I could play slots and bet on sports and this is it. The site is super easy to use. I can switch between the casino and the sportsbook with one click. I deposited using my VISA card and the money was in my account instantly.
I also love the Ezugi games they offer especially their live poker variants. It's nice to have everything in one place instead of using multiple sites.!!

3 de setembro de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Dear Oliva,
Thank you for taking the time to share your review.

We are thrilled to hear that you enjoy both our casino and sportsbook, and that switching between them is smooth and simple for you. It’s also great to know that your deposit experience was fast and seamless. Having everything in one place is exactly what we aim for - and we are glad it’s working well for you!

Kind regards,
WinHero Team

Avaliado com 5 de um total de 5 estrelas

The live roulette is IMMERSIVE

The live roulette is IMMERSIVE. It feels like being in a real casino but from my own home. I tried the European roulette and the experience was smooth. No lag at all during the stream which is important.

12 de agosto de 2025
Avaliação não solicitada
logotipo da Winhero

Resposta de Winhero

Dear Gandolfo,

Thank you for sharing your experience with our live roulette! We are delighted to hear that you found it immersive and enjoyed the smooth gameplay. Ensuring a seamless streaming experience is very important to us, and it is great to know it met your expectations.

We hope you continue to enjoy our live games and wish you the best of luck at the tables!

Kind regards,
WinHero team

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