Journey out to airport on 8th September was very good, unfortunately our flight was cancelled due to air traffic problems. Journey to airport on 9th not so good, no space in boot, surrounded by case... Ver mais
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Booked a chauffeur driven car to take us from Heathrow to Essex after returning from holiday. Driver was on time and helpful and the car was comfortable. Calm driving experience and a reasonable... Ver mais
A empresa respondeu
As usual Addison Lee proved themselves completely reliable. The car I booked for a journey turned up on time with a lovely driver. Then when my appointment was over I booked a car for the return journ... Ver mais
A empresa respondeu
THE DRIVER WAS POLITE AND PICKED US UP PUNCTUALLY ON THE RETURN JOURNEY THE DRIVER WENT ABOVE AND BEYOND WHAT WOULD NORMALLY BE EXPECTED HE WAITED PATIENTLY AND EVEN THOUGH WE WERE DELAYED IN A MEE... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Informações de contato
Reino Unido
- www.addisonlee.com
4,6
Excelente
9 mil avaliações
Pede aos clientes que avaliem
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Resposta da Addison Lee
Hi Ian,
Thank you so much for leaving us a wonderful five-star rating. We are delighted to hear that you experienced such great service and enjoyed a pleasant trip with your chauffeur. Your feedback is truly appreciated, and we look forward to welcoming you on board again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Driver was excellent and on time!
Driver was excellent and on time in a very clean vehicle! Thank you!
12 de outubro de 2026
Resposta da Addison Lee
Good morning,
Thank you for leaving this excellent 5* review.
It is great to hear of our drivers punctuality and their clean vehicle!
Kind Regards
Meg
Customer Experience
On time and professional throughout
On time, professional service, smooth drive
12 de outubro de 2026
Resposta da Addison Lee
Good morning,
Thank you for taking the time to leave this kind review.
It is excellent to hear of your experience with our professional service.
Kind Regards
Meg
Customer Experience
Very professional
Very professional, efficient, reliable , always on time and very helpful with my luggage, thank you
12 de outubro de 2026
Resposta da Addison Lee
Hi Hanan,
We are delighted to receive your wonderful feedback. It is fantastic to hear that your journey was prompt, efficient, and that you received great assistance with your bags. Providing a seamless and reliable experience is always our top priority, and we truly appreciate you taking the time to share your kind words with us. We look forward to welcoming you on board again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Second appalling service incident
This was my second shocking service encounter with Addison Lee in the space of a month, both with regards to transport from a hospital. The app said 6min wait time for a car. I then received a call from Addison Lee saying that it’d be 15min. 20min later, I called the automated service as no driver was assigned. When I tried to cancel, I was told I’d have to pay £21! I called an advisor who supposedly put me through to the driver who said he was there, but I’d had no car or driver details confirmation. I called again, and there was apparently an issue with the previous driver, and a new one was assigned. I did make an initial mistake of putting the South instead of North building on my request, but it’s literally around the corner. From time of initial request to finally getting into a car, was over an hour. I will not be using Addison Lee in a personal capacity again.
7 de outubro de 2026
Resposta da Addison Lee
Good morning,
Thank you for leaving us this detailed review.
I am sorry to hear of your experience, please be sure to raise this to customer.relations@addisonlee.com [customer.relations@addisonlee.com] for investigation.
Kind Regards
Meg
Customer Experience
The driver was an absolute…
The driver was an absolute professional. Courteous and helpful too.
12 de outubro de 2026
Resposta da Addison Lee
Hi Mario,
Thank you for your fantastic 5-star review. We are delighted to hear that your journey was handled with such exceptional care and that you found your driver to be both accommodating and highly skilled.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Resposta da Addison Lee
Hi Sheila,
Thank you for taking the time to leave this wonderful 5-star review. We are delighted to hear that your journey was prompt, helpful, and that you felt safe throughout your trip.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Worked like clockwork
12 de outubro de 2026
Resposta da Addison Lee
Hi Lovac,
Thanks for this.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Well organised.
Well organised and efficient system. Friendly, helpful driver. Excellent service. Takes the hassle out of arriving.
12 de outubro de 2026
Resposta da Addison Lee
Hi Paul,
Thank you so much for the fantastic five-star review. We are delighted to hear that our smooth system and friendly driver provided an excellent experience that made your arrival completely stress-free. We truly appreciate your positive feedback and look forward to welcoming you on your next journey.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Resposta da Addison Lee
Hi Manoj,
Thanks so much for your rating.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Very very good couldn’t be better thank…
Very very good couldn’t be better thank you
12 de outubro de 2026
Resposta da Addison Lee
Hi Simon,
Thank you so much for your wonderful 5-star feedback. We are absolutely delighted to hear that you had such a fantastic experience with our service, and we truly appreciate you taking the time to share your kind words with us. We look forward to welcoming you back again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
10 stars service
My son has been using for couple of years now. Never disappointed. Always on time and professional drivers.
12 de outubro de 2026
Resposta da Addison Lee
Hi Kathy,
We are delighted to hear that your son has experienced consistent, punctual, and professional service with us over the years. Thank you so much for taking the time to share your positive feedback, and we look forward to continuing to provide him with excellent journeys in the future.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Punctual arrival
Punctual arrival, good recent car , pleasant driver - altogether a good enough
12 de outubro de 2026
Resposta da Addison Lee
Hi Bernard,
Thank you for your wonderful 5-star review! We are so pleased to hear that your vehicle arrived promptly, that you enjoyed the modern car, and that your driver provided a pleasant experience.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Clean comfortable cars
Clean comfortable cars, good drivers and good communication
12 de outubro de 2026
Resposta da Addison Lee
Hi Richard,
Thank you for the wonderful 5-star rating! We are delighted to hear that you enjoyed our smooth communication, pleasant drivers, and pristine, cozy vehicles. We truly appreciate you taking the time to share your positive experience with us.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experienc e
Ali was kind considerate and helpful
30 de setembro de 2026
Resposta da Addison Lee
Dear Elizabeth,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had such a positive experience and found the service to be thoughtful, accommodating, and polite.
Kind Regards,
Shellie
Customer Relations
Resposta da Addison Lee
Dear Iain,
Thank you for taking the time to share your amazing feedback. We re glad to hear our service was efficient.
Kind Regards,
Shellie
Customer Relations
Collected & Arrived On time.
12 de outubro de 2026
Resposta da Addison Lee
Hi Peter,
Thank you for your review. We're glad to hear our prompt service met your needs
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Both the outward journey to gatwick and…
Both the outward journey to gatwick and return journey went well, both on time and both chauffers chatty and professional
23 de setembro de 2026
Resposta da Addison Lee
Hi Yvonne,
Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that both your outbound and return airport journeys went smoothly, arrived right on schedule, and that your chauffeurs provided such friendly and professional service throughout your trips. We truly appreciate your support and look forward to welcoming you on board again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Comfortable clean quiet ride courteous…
Comfortable clean quiet ride courteous and professional
12 de outubro de 2026
Resposta da Addison Lee
Hi Michael,
Thank you for leaving us such a wonderful 5-star review. We are delighted to hear that you enjoyed a comfortable, peaceful journey with an attentive and professional service. Your positive feedback is greatly appreciated.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Inconsistent quality of drivers
Some drivers are excellent.
Others turn up late or don't know where to go. I had to help one last week.
12 de outubro de 2026
Resposta da Addison Lee
Good morning,
Thank you for leaving this review for us.
Please be sure to raise any driver issues with our dedicated customer.relations@addisonlee.com [customer.relations@addisonlee.com] so any cases can be investigated.
Kind Regards
Meg
Customer Experience
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