Representative not patient enough with question and advise. Dangerous thing to run out of AED heartsine adult pack. Back order out September and other agent said next February. But life and death use... Ver mais
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Veja o que dizem as avaliações
The return process is taking a bit long however the team of helpers are friendly and respectful. We reordered and got what we needed only the return process is taking longer than expected. Otherwise,... Ver mais
Ordering was fine. Curious how when I logged into our account with our work email to order I then received a "welcome" email to my personal email. I do not have our work email synced to my phone in... Ver mais
Johanna Alonso provided 5-star service when I needed to exchange an AED battery. She went above and beyond to take care of our request, including staying on the phone until all items were received via... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Escrito pela empresa
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Informações de contato
5000 Tuttle Crossing Boulevard, 43016, Dublin, Estados Unidos
- 800-544-0004
- marketing@aed.com
- www.aed.com
3,8
Muito Bom
2 mil avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
easy enough
The website was easy to navigate. Finding brand name products was also easy. The website gives minimal information about the product(s) (replacement pads for AED). I had to dig through paperwork to find if items on the website fit the AED. It would be easier if it was listed on the website.
12 de outubro de 2025
Resposta de AED.com
Hi there! Thank you for your thoughtful feedback and for sharing your experience! We’re glad to hear you found the website easy to navigate and appreciated the selection of brand-name products. We understand how important clear product information is, especially when ordering AED replacement parts. Your suggestion to include compatibility details directly on the product page is an excellent one — we’re actively working to improve our listings to make that information easier to find. We really appreciate your input and your trust in us for your AED needs!
Told my device would be shipped a week…
Told my device would be shipped a week ago via fedex.
Not received
27 de setembro de 2025
Avaliação não solicitada
Resposta de AED.com
Hi Jill! Thank you for bringing this to our attention. We’re sorry your device hasn’t arrived yet and understand how frustrating that can be. Sometimes carrier delays can occur, but we’d be happy to look into this right away. Please contact our customer service team at help@aed.com with your order number so we can check the FedEx tracking details and ensure your device is on its way.
Resposta de AED.com
Hi Ted! We strive to keep things quick and seamless—glad we hit the mark for you!
Resposta de AED.com
Hi Lisa! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
Just about everything gone wrong
Just about everything so far seems to have gone wrong. Multiple company names, duplicate requests for the same documents and never responded if item was shipped. Haven't received it as of 10/7 even though they seemed eager to charge for it. Fortunately, we haven't had to use our AED.
23 de setembro de 2025
Resposta de AED.com
Hi William! I’m truly sorry for the frustrating experience you’ve had with your order. The confusion with duplicate document requests, lack of communication, and delay in shipping are unacceptable, and I completely understand your concern—especially given the importance of AED equipment.
Please contact us at help@aed.com with your order details so we can investigate right away, confirm shipment status, and make this right as quickly as possible. We appreciate your patience and the opportunity to correct the situation and improve our process.
Sent out AED pads after I cancelled due…
Sent out AED pads after I cancelled due to inability to speak to a person concerning the checkout cart. I would like to return pads for a refund.
5 de setembro de 2025
Resposta de AED.com
Hi Scott! I’m very sorry for the trouble you experienced—your order should not have shipped after your cancellation request. We’ll be glad to assist with returning the AED pads.
Please contact us at help@aed.com with your order details. Thank you for bringing this to our attention so we can improve both our checkout support and cancellation process.
Easy to work with and order
30 de setembro de 2025
Resposta de AED.com
Hi there! We strive to keep things quick and seamless—glad we hit the mark for you!
You offered 10% off but lied.
You offered 10% off.
I entered my email as requested.
You did not honor the 10% discount.
26 de setembro de 2025
Resposta de AED.com
Hi David! I’m very sorry for the trouble with your discount—we never want a promotion to feel misleading. The 10% offer should apply once the email is entered and confirmed, and if that didn’t happen, it sounds like something went wrong.
Please reach out to us at help@aed.com with your order number so we can either apply the discount or refund the difference right away. Thank you for bringing this to our attention—we’ll review the promotion process to make sure it works smoothly moving forward.
Unsatisfied DoD Organization
As a government DoD organization, the time it takes to receive a simple tax exemption was excessive…and ultimately unsuccessful. Even after providing concrete evidence, an exemption wasn’t granted. This is a first for our organization. After multiple inquiries taking days and days, the items were purchased without a tax exemption because the required, and possible life-saving equipment could no longer wait.
10 de setembro de 2025
Resposta de AED.com
Hi Andres! Thank you for sharing your experience, and I’m truly sorry for the delay and frustration you encountered with our tax-exemption process. We recognize how important timely access to life-saving equipment is and we clearly fell short.
While we must follow specific state and federal requirements to approve tax-exempt status, it’s clear that our communication and response time did not meet expectations. Please reach out to help@aed.com with your order details so we can review the case and identify exactly where our process broke down. Your feedback is invaluable, and we’re committed to streamlining our procedures so future requests are handled far more efficiently.
Johanna Alonso provided 5-star service…
Johanna Alonso provided 5-star service when I needed to exchange an AED battery. She went above and beyond to take care of our request, including staying on the phone until all items were received via email. Additionally, she was very professional and kind.
10 de setembro de 2025
Resposta de AED.com
Hi Michelle! Glad our customer service team could assist you! Thanks for your kind words.
I would give you a 5 star if I was…
I would give you a 5 star if I was rating only the tech - Eric, who did the inspection. He was fantastic. The one star taken off was for the initial customer service (phone) which was a bit difficult. I had to call 3 times to get the info that ended up being correct and current. Otherwise great.
10 de setembro de 2025
Resposta de AED.com
Hi there! Thank you for sharing your experience and for recognizing Eric’s fantastic work—we’ll be sure to pass along your kind words to him. I’m sorry the initial phone support wasn’t as smooth, and I appreciate you letting us know about the difficulty in getting accurate information.
We’re reviewing our phone procedures to ensure quicker, clearer responses so your next call is seamless from start to finish. We value your feedback and the chance to improve.
It was aweful
It was aweful. I was double charged rd ged trying to get into the program.I wasted 2 hours and it still wouldn't load. Have to call to try to get my money back for nothing!! I have been taking online classes for years, never a problem, totally fustrated!
23 de setembro de 2025
Resposta de AED.com
Hi Theresa! I’m so sorry for the trouble you experienced—being double charged and unable to access the program is unacceptable, and I understand how frustrating that must be. Thank you for letting us know. Please contact us at help@aed.com with your order details so we can immediately refund the duplicate charge and help you get access. We’re also reviewing our system to prevent this from happening again.
We appreciate your patience and the opportunity to make this right.
The ease of finding my needed product
24 de setembro de 2025
Resposta de AED.com
Hi Otay! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
All I had to do was put the part number…
All I had to do was put the part number in and add my personal information and the order was done. Real easy.
24 de setembro de 2025
Resposta de AED.com
Hi Robyn! Happy to hear it was quick and easy for you! We appreciate your review.
Resposta de AED.com
Hi Rosa! Awesome! We’re glad we could make things simple for you.
I could not find the unit the Horatio…
I could not find the unit the Horatio Volunteer Fire Department wanted. But, after a live chat with Valeria she found exactly the unit and I got it ordered. This was time sensitive and I really appreciated her help and professionalism.
22 de setembro de 2025
Resposta de AED.com
Hi Deborah! Glad our customer service team could assist you! Thanks for your kind words.
Thank you, well done.
The lessons were well paced and very easy to understand. The information was complete.
8 de setembro de 2025
Resposta de AED.com
Hi Donald! We strive to keep things quick and seamless—glad we hit the mark for you!
Website easy to use and read.
22 de setembro de 2025
Resposta de AED.com
Hi Cheryle! Thanks for the positive review! If there is anything we can do to better serve you in the future, please don’t hesitate to reach out!
easy check out
22 de setembro de 2025
Resposta de AED.com
Hi Ward! We make sure checkout is easy, so you can receive your lifesaving products as soon as possible! We hope to be of service again in the future! Have a great day!
Resposta de AED.com
Hi Donald! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
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