Representative not patient enough with question and advise. Dangerous thing to run out of AED heartsine adult pack. Back order out September and other agent said next February. But life and death use... Ver mais
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Veja o que dizem as avaliações
The return process is taking a bit long however the team of helpers are friendly and respectful. We reordered and got what we needed only the return process is taking longer than expected. Otherwise,... Ver mais
Ordering was fine. Curious how when I logged into our account with our work email to order I then received a "welcome" email to my personal email. I do not have our work email synced to my phone in... Ver mais
Johanna Alonso provided 5-star service when I needed to exchange an AED battery. She went above and beyond to take care of our request, including staying on the phone until all items were received via... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Escrito pela empresa
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Informações de contato
5000 Tuttle Crossing Boulevard, 43016, Dublin, Estados Unidos
- 800-544-0004
- marketing@aed.com
- www.aed.com
3,8
Muito Bom
2 mil avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order was very prompt and efficient
Order was very prompt and efficient, thank you!
9 de outubro de 2025
Resposta de AED.com
Hi Kelsey! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Resposta de AED.com
Hi Brenda! Thank you for your feedback! We'd love to know how we can make your experience 5-stars! Please reach out to us at help@aed.com if there is anything we can do to better serve you in the future!
We still have not received our order
We still have not received our order. I have called and was told someone would get back to me and no one has.
29 de setembro de 2025
Resposta de AED.com
Hi Nancy! We apologize for the delay! If you are still waiting to hear back from a team member, please reach out to our customer care team directly at help@aed.com, and we'd be happy to give you a status on your order.
So far so good
So far, so good. Excellent communication, questions answered immediately, and I got to speak to a real person (that's a plus). As long as the order is shipped and received on time, it will stay five stars. My last AED supply order was delayed by over a month, but I was told that everything that was ordered was in stock and should arrive within 5 to 7 business days; we'll see.
21 de outubro de 2025
Resposta de AED.com
Hi Janine! Thank you for sharing your experience with us! If you run into any trouble, or have any questions at all in the future, please don't hesitate to reach out to our customer care team at help@aed.com.
I bought the CPR/AED class
I bought the CPR/AED class, and it went straight to an error page, with no conformation if the purchase went through. So I then completed the order again, and the same thing happened.
21 de outubro de 2025
Resposta de AED.com
Hi Kaci! We apologize for the difficulty you are having with your purchase! Please reach out to our customer care team directly at help@aed.com, and we'll be happy to ensure that your confirmation for your order went through.
Products were easy to find
Products were easy to find. Free shipping for our order was important.
17 de outubro de 2025
Resposta de AED.com
Hi Eileen! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Easy process
16 de outubro de 2025
Resposta de AED.com
Hi Ronald! Efficiency is key! Thanks for choosing us and for your great feedback.
Resposta de AED.com
Hi there! We work hard to create a smooth browsing experience. Thanks for your review!
Getting my tax exemption certificate to…
Getting my tax exemption certificate to go through was a bit of a problem originally, but otherwise it has been a very positive experience. Also, it comes in a pretty timely manner.
16 de outubro de 2025
Resposta de AED.com
Hi Denece! Thank you for sharing your experience! We’re glad to hear that everything went smoothly once the tax exemption certificate issue was resolved and that your order arrived in a timely manner. We appreciate your patience during that initial setup and are happy to know your overall experience has been positive. If you ever need assistance with future orders or updates to your account, please feel free to reach us at help@aed.com -- we’re always here to help!
Battery was one year old
You sent us an AED battery that's been on the shelf for a year (date on the battery was 10/12/2024). These batteries are expensive and have a strict life of 5 years. At $495 for the battery, it was the equivalent of throwing away $100. Not impressed or pleased!
1 de outubro de 2025
Resposta de AED.com
Hi Andrew! Thank you for bringing this to our attention, and we sincerely apologize for the issue with your AED battery. We understand how important it is to receive a fresh, long-lasting battery, especially given the cost and critical nature of AED maintenance. This is not the experience we want for our customers. Please contact our customer service team at help@aed.com with your order details so we can make this right. We truly appreciate your patience and the opportunity to correct this.
I tried placing my online order for 2…
I tried placing my online order for 2 days with no luck. Then I chatted, and was told to call in and choose opt. 2. When I got an agent on the phone, which was very quick, as soon as was done explaining what was going on, my order went through. Very frustrating!
15 de outubro de 2025
Resposta de AED.com
Hi Phyllis! Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered. We’re glad to hear that our phone team was able to get your order processed quickly, but we understand that having to navigate multiple steps to complete a purchase shouldn’t be necessary. Your feedback is extremely helpful, and we’re working to improve our online ordering process so it’s faster and easier for all customers.
Poor customer service for our…
Poor customer service for our tax-exempt organization. We ended up cancelling our order due to the frustration and hassle. Consider looking elsewhere for a seamless purchasing experience.
1 de outubro de 2025
Resposta de AED.com
Hi Paul! Thank you for your feedback, and we’re very sorry for the frustration you experienced. We strive to make the ordering process smooth for all customers, including tax-exempt organizations, and it’s disappointing to hear we fell short. Your experience highlights areas where we need to improve, and we truly appreciate you bringing this to our attention. If you’d like, our customer service team would be happy to assist in resolving any outstanding issues or help streamline future orders. Please contact us at help@aed.com.
Your website is horrible for such a…
Your website is horrible for such a major company. I need a replacement battery for my Defibrillator and I included every single number on the back of my original battery in the search bar...and it didn't find it! You need to follow Amazon. Make it simple! After spending over 30 minutes trying different numbers on the battery, I called. After waiting on line for 1 hour and 35 minutes, I hung up. What type of company puts people on hold for that length of time in today's environment? I went on ChaptGPT and ask: Where can I purchase a Philips defibrillator battery"? And it showed where to buy. I would never recommend anyone to purchase your defibrillator because of this experience! I surely can't be the only one who has experienced this issue.
14 de outubro de 2025
Resposta de AED.com
Hi Ron! Thank you for taking the time to share your experience — we’re truly sorry for the frustration you encountered. We understand how important it is to quickly find the right replacement battery, and we’re disappointed to hear that our website and phone wait times made this process difficult. Your feedback is extremely valuable, and we’re actively working on improving both our online search functionality and customer support response times to better serve our customers. We’d like to make this right — please reach out to our customer service team at help@aed.com so we can help you locate the exact battery you need and ensure your order is handled promptly.
Easy to order online and images were…
Easy to order online and images were good.
14 de outubro de 2025
Resposta de AED.com
Hi Rudy! Awesome! We’re glad we could make things simple for you.
Deacon Facilities
A reminder was sent to my email stating the packages had expired.
14 de outubro de 2025
Resposta de AED.com
Hi Donald! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Easy to find items I needed to replace.
14 de outubro de 2025
Resposta de AED.com
Hi Lori! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
I found the items I needed.
I found the items I needed.
They were shipped very quickly and received quickly.
I had a great experience.
25 de setembro de 2025
Resposta de AED.com
Hi Linda! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
I MAY have placed an order? Yes I did!
I placed an order, received notification that my credit card had been charged through PayPal, and at the same time, got an ERROR message from AED - which I submitted. I received a reply within a day and WOW, received my order on the 2nd day!!! Very satisfied after a moment of confusion.
12 de outubro de 2025
Resposta de AED.com
Hi MicBeth! Thank you for reaching out and sharing your experience — we’re very sorry for the confusion. It sounds like your order may have encountered a processing error, even though the PayPal charge went through. Please contact our customer service team at help@aed.com with your name or transaction details, and we’ll locate your order right away to confirm its status and make sure everything is resolved. We truly appreciate your patience and the opportunity to make this right.
Easy to renew
13 de outubro de 2025
Resposta de AED.com
Hi Gordon! We strive to keep things quick and seamless—glad we hit the mark for you!
Resposta de AED.com
Hi Cami! Happy to hear it was quick and easy for you! We appreciate your review.
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