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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Due to a carton labeling error, we received the wrong model of a wheel chair. After the customer service agent, Alex, requested time to review what happened, he called back to provide the return inst... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered the audien maintenance kit, 2-4 days delivery it's over 2 weeks, still nothing,the website is hard to use, trying to find out when I will get it, no luck don't buy or order from them, they t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Ordered a blue rollator for my 91 year old mother who lives out of state in assisted living. Unfortunately she received a black one which staff assembled not knowing it was to be blue. The outside of... Ver mais

Avaliado com 5 de um total de 5 estrelas

The replacement remote control for my chair-lift recliner is exactly the correct item I needed to my allow chair to function properly, once again. The item was easy to research due to having actua... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Artigos Hospitalares

Escrito pela empresa

At DME Superstore, we are committed to improving lives by providing high-quality medical supplies and exceptional customer service. Our mission is to serve the millions of Americans who rely on medical aids to enhance their health, mobility, and overall quality of life. We take pride in partnering with the most trusted and reputable brands in the medical supply industry. Every product we offer is carefully selected to meet rigorous standards for quality, durability, and effectiveness. Before shipping, each item undergoes thorough inspection to ensure it meets our commitment to excellence, so you can always count on receiving products that truly make a difference. With distribution centers strategically located across the United States, we ensure that our customers receive their orders quickly and efficiently. Whether it’s a small accessory or a large medical device, our streamlined logistics are designed to get your items to your doorstep with minimal wait times. Our team is at the heart of what makes DME Superstore special. With over 20 years of experience in the medical industry, our founders have built a knowledgeable and compassionate team of care representatives who are dedicated to providing a seamless shopping experience. Our highly trained customer service team is available 7 days a week to answer your questions, guide you through your purchase, and ensure you shop with confidence. At DME Superstore, we understand that shopping for medical supplies can sometimes feel overwhelming. That’s why we’ve made it our mission to create a stress-free, reliable, and supportive environment for our customers. From the moment you browse our website to the day your order arrives, we are here to support your journey to better health and improved independence. Thank you for trusting DME Superstore. We’re honored to be a part of your journey and are committed to being your go-to resource for top-quality medical supplies.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

130 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 37% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

we order hear Aid from this so-called…

we order hear Aid from this so-called company, they used Amazon as the hub to send. We called them then iBstone, which was the name of the hearing aid, and also Aura link.DME superstore and no one is ACCEPTING that its theres no way to send back and receive our money back. The battery does not last long.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Due to a carton labeling error

Due to a carton labeling error, we received the wrong model of a wheel chair. After the customer service agent, Alex, requested time to review what happened, he called back to provide the return instructions and sent a shipping label for a no cost to us using the reused carton delivered to our local UPS location. As I write this review, the returned unit should arrive by April 6 for a full refund as promised.

1 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super quick help

They were the liaison with the manufacturer (dealt with the warranty) when my mattress was debunked. I did not have to bother with anything and I got a replacement (plus upgrade) shipped for free.

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Product received was cut up

Product received was cut in the center. The product was in a manufacture's box and then a shipping box. The product (an air mattress) was rolled up and cut through in the center when I unrolled it. It was clearly shipped that way. I was told I would get an email about it and had received no contact except for them sending me 10% discount coupons via email.
After a few weeks, I was contacted by Alex, who sent me a new air mattress and it works just great! Thanks for your help Alex!

26 de dezembro de 2025
Avaliado com 3 de um total de 5 estrelas

Miss labeled color

Ordered a blue rollator for my 91 year old mother who lives out of state in assisted living. Unfortunately she received a black one which staff assembled not knowing it was to be blue. The outside of the box listed it as being blue. Kind of disappointing. There was small issue during original order that staff rectified expeditiously

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chair-Lift Remote Control

The replacement remote control for my chair-lift recliner is exactly the correct item I needed to my allow chair to function properly, once again. The item was easy to research due to having actual pictures of the various remotes available.

What a lifesaver. Well worth the cost.

Most importantly the delivery was prompt!

16 de novembro de 2025
Avaliação não solicitada
logotipo da DME Superstore

Resposta de DME Superstore

Tank you very much for your business and we are thrilled to hear your new remote has solved the issue with your chair. Now you can go back to enjoying it : )

Avaliado com 3 de um total de 5 estrelas

Products

I saw where someone was not happy with the pre package items. I agree with him 100%. To get the ear domes you have to buy a package with 3 different sizes and I only need one. So I end up throwing away 2/3rds of the order.

29 de novembro de 2025
Avaliação não solicitada

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