Representative not patient enough with question and advise. Dangerous thing to run out of AED heartsine adult pack. Back order out September and other agent said next February. But life and death use... Ver mais
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Veja o que dizem as avaliações
The return process is taking a bit long however the team of helpers are friendly and respectful. We reordered and got what we needed only the return process is taking longer than expected. Otherwise,... Ver mais
Ordering was fine. Curious how when I logged into our account with our work email to order I then received a "welcome" email to my personal email. I do not have our work email synced to my phone in... Ver mais
Johanna Alonso provided 5-star service when I needed to exchange an AED battery. She went above and beyond to take care of our request, including staying on the phone until all items were received via... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Escrito pela empresa
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Informações de contato
5000 Tuttle Crossing Boulevard, 43016, Dublin, Estados Unidos
- 800-544-0004
- marketing@aed.com
- www.aed.com
3,8
Muito Bom
2 mil avaliações
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Best prices and the website was easy to…
Best prices and the website was easy to navigate.
18 de novembro de 2025
Resposta de AED.com
Hi Bret! Happy to hear you found our site easy to navigate! Thanks for sharing.
Resposta de AED.com
Hi Talisha! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Easy to access and order.
16 de novembro de 2025
Resposta de AED.com
Hi Jonathan! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Resposta de AED.com
Hi Robert! That’s exactly what we aim for! Thanks for sharing your experience.
Still awaiting update on our backorder…
Still awaiting update on our backorder item.
11 de setembro de 2025
Resposta de AED.com
Hi Melanie! Thank you for sharing this with us. I’m really sorry you’re still waiting on an update regarding your backordered item — that’s definitely not the experience we want for you.
Our team would be more than happy to look into the status and give you the most up-to-date information. Please feel free to reach out to our Customer Care team at help@aed.com, and we’ll make sure you’re taken care of right away.
Thank you again for your patience — we truly appreciate it.
After a couple issues on my end- the…
After a couple issues on my end- the battery showed up fast. Thanks
31 de outubro de 2025
Resposta de AED.com
Hi Fiona! Happy to hear it was quick and easy for you! We appreciate your review.
Simple and easy process when ordering
14 de novembro de 2025
Resposta de AED.com
Hi Dan! Awesome! We’re glad we could make things simple for you.
Purchased an AED for our Youth…
Purchased an AED for our Youth Agriculture program here in Florida. Got billed right away for the order placed. The pediatric AED pads arrived and no AED machine. So i called to find out the status of the AED machine, and they stated that the AED machine doesn't get shipped out until they receive an AED from someone that turns one in, or traded in and it can be recertified. No where on any of their websites does it say we will not ship an AED product we billed you for until we receive one which could take up to 6 months (per their words, when i did finally speak with them). Company is selling goods and billing Credit Card / Bank Accounts and not being honest about their products. I have now called 3 times to resolve and ask for a return label for part of the order that i did receive. They keep stating we have to send this to our returns department, well it don't take 10 days and 3 phone calls later and they are still not doing anything about it. This company is the biggest Scam i have ever dealt with in my entire career. This address of the company list multiple companies which all have the same website and products with different names on the websites. If you google their address it will show all the companies and websites. They all have the same products and no where does it state you must wait for a product to be turned in first.
4 de novembro de 2025
Avaliação não solicitada
Resposta de AED.com
Hi there! We’re very sorry for the experience you’ve had — your frustration is completely understandable. You should never feel unsure about the status of an AED purchase, and we apologize for the lack of clear communication regarding the recertification process for refurbished units. We also regret the delay in getting your return label and the repeated follow-up calls you’ve had to make. That’s not the level of service we strive to provide.
Please reach out to our customer care team at help@aed.com
so we can personally review your order, ensure the return is processed promptly, and issue any necessary refunds. Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Resposta de AED.com
Hi there! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
An AED needed for a small remote community.
I’ve been researching for months. We live in a fairly remote and rugged area of the thousand islands 4-5 months out of the year. Our neighbor had a heart attack in the middle of the night and we have a small clinic/hospital but it is 25 minutes by boat. Having this added level of aid would have helped him.
The refurb unit will do just fine for the 4-5 months out of the year we may need it
13 de novembro de 2025
Resposta de AED.com
Hi Christy! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
I am glad I found your website
I am glad I found your website! It was so easy to purchase from and I was kept advised of the shipping and when it would be here. Thank you!
30 de outubro de 2025
Resposta de AED.com
Hi Debbie! We strive to keep things quick and seamless—glad we hit the mark for you!
EXCELLENT SERVICE!
12 de novembro de 2025
Resposta de AED.com
Hi Tammy! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Excellent Customer Service
I ordered the wrong battery for our church's AED, but Anna was very patient and knowledgeable about what I needed and how to return it for the correct battery. She also provided information to submit our tax exempt information, which I had not been able to do online for my original order.
Customer service is not always the best experience, but this one was great. Thanks!!
29 de outubro de 2025
Resposta de AED.com
Hi there! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Resposta de AED.com
Hi Gerry! That’s exactly what we aim for! Thanks for sharing your experience.
Easy to find what I needed
11 de novembro de 2025
Resposta de AED.com
Hi David! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
Resposta de AED.com
Hi Sylvan! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Great job presenting!!!
23 de outubro de 2025
Resposta de AED.com
Hi Cherrie! We work hard to offer a variety of great products. Thanks for your support!
Very simple ordering system and great…
Very simple ordering system and great prices.
6 de novembro de 2025
Resposta de AED.com
Hi there! We strive to price our products competitively so we can be your go-to source for all your emergency preparedness needs. We appreciate your support and look forward to serving you again in the future. Have a great day!
Shipment was quick and efficient
Shipment was quick and efficient. The negative is that one of the products is on back order but has not given any information as to how long/
23 de outubro de 2025
Resposta de AED.com
Hi Jeanette! Thank you for your feedback! We’re glad to hear your shipment arrived quickly and efficiently. We apologize for the lack of communication regarding the backordered item — we know how important it is to stay informed about your order status. If you ever need an update on a backordered product, please don’t hesitate to reach out to our customer care team at help@aed.com. We’ll be happy to provide the latest information and assist however we can.
Easy to navigate and find what I wanted
Easy to navigate website; I just searched for the name of my item and the purchasing process was easy, like buying online should be.
3 de novembro de 2025
Resposta de AED.com
Hi there! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
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